I agree with just about everything you said except your assumption that this took place recently. He mentions technology that is much older, and he was 17 at the time. He writes that this was before cell phones, that they later acquired caller id and a phone with a transfer option. That screams early 1980s. I find it ironic that the dad refused to pay the $10 to change his phone number but he is willing to shell out much more than that for both caller id and a new phone with a transfer switch, both of which would have been unnecessary if he just changed his phone number. But noooo he wants PH to pay for it....

So are you saying that if you had a number for a while and a business comes along like this with a number close to yours causing this problem. You would change YOUR number? I wouldnt change mine. I have had my number near on 15 years now, 100s of people have it. family, old friends, old customers. NOPE!!

Pizza Hut's mistake, Pizza Hut should fix it. The rest is just having fun while waiting for them to learn their lesson. Story says that Corporate didn't understand the problem any better than the franchisee, which is why they didn't pay for the switch. But if Corporate was really under the impression that they were "stealing calls", they would've brought lawyers in quickly, and if the lawyers wouldn't listen to the problem, it would go before a judge, who would have to listen and tell them they're being ridiculous.