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This Internet Provider Didn’t Want This Couple To Cancel Their Plan, So They Made Them Regret It
Breakups are tough, and it’s hard to imagine a more painful one than Mr. and Mrs. Bull had. “For about two years our relationship with Virgin Media had been somewhat one-sided,” John Bull, a history writer from the UK, told Bored Panda. “We’d pay them about £50 a month and in return they would send us lots of glossy leaflets telling us how amazing a deal we were getting whilst singularly failing to provide any kind of usable internet connection.” Fed up with the company’s lack of effort, John’s wife took the bull by the horns and called Virgin Media to terminate their contract. But it wasn’t so simple. The clingy internet provider took offense and got really emotional.
“The trouble is, the UK [has] no effective rules <…> about making sure that the line speed a company promises actually equates to the line speed they provide and thus all of the major providers essentially over-promise and under-deliver,” John said. “If you’re unlucky enough to live in an area with poor coverage then this means often your only real choice in the marketplace is thus deciding which of the big three (Sky, Virgin, and BT) you mind being screwed over by least. For us, that was Virgin.”
Scroll down to check out all the tricks they pulled on the couple to avoid getting dumped in a hilarious Twitter-thread!
More info: Twitter
RELATED:
Twitter user John Bull found himself in the middle of a toxic relationship with his internet provider, and it just had to end
“TWO YEARS LATER they’re still sending us letters asking us if we’ve considered signing up again”
What do you think ?
Alexandru Bucur 6 years ago
I had a similar experience, trying to get out of a television contract. I had moved into a new apartment that used to belong to an old man who died and his daughter sold the apartment. The television contract was in his name and I decided to forgo television altogether. So I went in person to their local office and signed the papers, they sent some guys over to physically disconnect me and they told me they would send me a final bill for the month and that would be it. But then the bills continued to come...I called them and even went over one time and they told me "oh, your contract is gone, we just made a mistake". But the bills kept coming. About one year into it, I started getting passive-aggressive phone calls from their call centre about my supposed "debt". I simply ignored them, so they upgraded to threatening house visits by debt collectors asking to see the old man, so I told them "maybe get a shovel?"... They finally gave up after about 4 years of this.
stellermatt 6 years ago
well that was dramatic, can't wait for season 2 to come out when they battle with gas and electricity suppliers...
Mark Smallman 6 years ago
Easiest thing to do is just cancel the direct debit, they will soon start calling you when you do that :)
diane a 6 years ago
if you cancel your direct debit before confirming you dont owe them or are refusing to pay it can affect your credit rating. I found I was declined for a credid card because a payment i had cancelled 2 years before had not taken into account a 1 month notice of £15.- i owed £15
Load More Replies...
Alexandru Bucur 6 years ago
I had a similar experience, trying to get out of a television contract. I had moved into a new apartment that used to belong to an old man who died and his daughter sold the apartment. The television contract was in his name and I decided to forgo television altogether. So I went in person to their local office and signed the papers, they sent some guys over to physically disconnect me and they told me they would send me a final bill for the month and that would be it. But then the bills continued to come...I called them and even went over one time and they told me "oh, your contract is gone, we just made a mistake". But the bills kept coming. About one year into it, I started getting passive-aggressive phone calls from their call centre about my supposed "debt". I simply ignored them, so they upgraded to threatening house visits by debt collectors asking to see the old man, so I told them "maybe get a shovel?"... They finally gave up after about 4 years of this.
stellermatt 6 years ago
well that was dramatic, can't wait for season 2 to come out when they battle with gas and electricity suppliers...
Mark Smallman 6 years ago
Easiest thing to do is just cancel the direct debit, they will soon start calling you when you do that :)
diane a 6 years ago
if you cancel your direct debit before confirming you dont owe them or are refusing to pay it can affect your credit rating. I found I was declined for a credid card because a payment i had cancelled 2 years before had not taken into account a 1 month notice of £15.- i owed £15
Load More Replies...
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