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Person Thinks Sandwich Artist Was Gaslighting Them By Making App Order When They Came For Pickup
People who work in customer service just want to get the job done and go home to relax. Unfortunately, in their line of work, they come across a wide range of customers, some of whom are hellbent on making their job that much more annoying.
In this particular story, a former Subway employee felt incensed and gaslit by the trainee sandwich artist working that day. Rather than being sympathetic to the worker’s plight, they threw a tantrum over having to wait in a queue. Notably, netizens were annoyed by their entitlement.
More info: Mumsnet
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Subway serves fresh food to their customers, but this concept ended up causing problems for a person who wanted to just pick up their food and leave the restaurant quickly
Image credits: Erik Mclean / Pexels (not the actual photo)
The poster had ordered three sandwich meals through the Subway app and went to the restaurant to pick it up, only to find a queue and their order not yet ready
Image credits: Rob Olivera / Flickr (not the actual photo)
The stressed-out trainee in charge of the order was struggling with making it, so the customer had to repeat all the instructions even though they had already specified everything online
Image credits: Kouki Kuriyama / Flickr (not the actual photo)
The poster questioned why the order wasn’t ready to go as soon as they walked in, but the employee said that they have to make the food fresh so that it doesn’t get soggy
Image Credits: SandwichArtist
The customer who had always picked up their orders ready-to-go felt that the Subway sandwich artist was gaslighting them with the explanation he gave
As the poster explained, they had used the Subway app to order their meals so that everything would be ready for pickup with all the specifications included. The problem is, when they showed up at the restaurant, nothing had been made, and the person in charge of fulfilling the order was struggling to get it all done.
As one of the commenters pointed out, Subway does state that online orders should be ready for pickup very quickly. Customers can pay ahead and just come to the restaurant to pick up their food without having to do anything else.
Usually, this is done so that the person ordering can skip queues and get their meal easily. According to reviewers of the app, folks can also just pick up the items from the cashier as soon as they walk in. The person’s meal preferences are also recorded so that they can easily choose the same thing next time. So, it seems like the app is really built around convenience.
In this situation, though, the customer felt inconvenienced because they had to wait quite a while for their order to be made from scratch. The staff also did not realize that the meal had been paid for online. Plus, the poster felt like the sandwich artist had poor customer service skills because he did not clarify what had gone wrong or apologize for the trouble caused.
Image credits: Mathias Reding / Unsplash (not the actual photo)
It is definitely easy to understand why the OP was annoyed about the situation. They had done everything right, like placing the order online, paying for it, and arriving when they were supposed to. Yet, nothing was ready, and it ended up taking much longer than they had previously imagined.
The worker also didn’t seem to want to help out the customer or do any damage control. Usually, Subway has a code of conduct for sandwich artists to follow while serving customers, like preparing the food in an accurate and timely manner and also being helpful to the guests.
It’s possible that the trainee in charge of the meal was stressed out by the big queue and not on top of his game. As someone mentioned in the comments, minimum wage workers are just trying to get their job done, and having someone argue with them only creates more problems.
The only way we can excuse the OP’s behavior is if they were ‘hangry’ and really wanted to get their meal fast in order to devour it. Other than that, it seems like way too much drama to have created over a simple sandwich.
What do you think about this, and whose side are you on in this situation? We’d love to hear your perspective.
People understood why the author was frustrated by the experience, but they still sided with the Subway employee because he was only trying to get his job done
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What do you think ?
Tony Liszewski 2 months ago
Coming from a retail pharmacy background, I see both sides. Definitely understand the irritation of ordering ahead, only to wait more once present and the answers you were receiving weren't clear. However, seeing the store was evidently busy and the staff seemingly taxed; seems like a scenario making a mountain out of an anthill. The employees may or may not have known what they were talking about; pressing the issue in a busy store with a line I'm not surprised the employees were seemingly getting more agitated. While they could have more calmly reiterated what you were told, perhaps calling later or speaking to another staff member later may have been prudent.
Ms.GB 2 months ago
It sounds like they were so busy they may have overlooked the click and collect order either way I wouldn't be surprised if it's their policy to make it right away or next in line once the person shows up. I would just take my food and say thank you, it's not as if they were slacking off. Op accomplished nothing but holding up everyone else's wait time by stopping the employee to argue about policies.
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Apatheist Account2 2 months ago
I never use it, but I suppose it depends if the app is allowing you to order for collection. If it is, then it should be ready, and they should have someone preparing the app orders alongside the in-person ones.
Tony Liszewski 2 months ago
Coming from a retail pharmacy background, I see both sides. Definitely understand the irritation of ordering ahead, only to wait more once present and the answers you were receiving weren't clear. However, seeing the store was evidently busy and the staff seemingly taxed; seems like a scenario making a mountain out of an anthill. The employees may or may not have known what they were talking about; pressing the issue in a busy store with a line I'm not surprised the employees were seemingly getting more agitated. While they could have more calmly reiterated what you were told, perhaps calling later or speaking to another staff member later may have been prudent.
Ms.GB 2 months ago
It sounds like they were so busy they may have overlooked the click and collect order either way I wouldn't be surprised if it's their policy to make it right away or next in line once the person shows up. I would just take my food and say thank you, it's not as if they were slacking off. Op accomplished nothing but holding up everyone else's wait time by stopping the employee to argue about policies.
Load More Replies... Apatheist Account2 2 months ago
I never use it, but I suppose it depends if the app is allowing you to order for collection. If it is, then it should be ready, and they should have someone preparing the app orders alongside the in-person ones.
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