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This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With Customers
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This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With Customers

This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With CustomersMan Explains Why The Starbucks Program That Forces Employees To Connect With Customers Is Wrong, Receives Support From People OnlineTikTok User Comments On An Announcement At Starbucks Threatening To Fire Employees Who Don’t Befriend Their CustomersTikTok User Judges Starbucks For Issuing A Program That Forces Their Employees To “Connect” With CustomersGuy On TikTok Shows A Poster From Starbucks That Threatens To Fire Employees Who Don't TikToker Explains Why A Starbucks Program That Pushes Employees To Be Personal With Customers Is A Pure Waste Of TimeThis TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With CustomersThis TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With CustomersThis TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don’t Connect With Customers
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A lot of people know how challenging work in customer service can get, especially when working in food service. Being able to provide a customer with excellent service so that they’ll want to come back is the goal that many employees strive to achieve. However, sometimes this goal gets difficult to achieve as every customer and their expectations are different. The feeling of being able to get the person just what they wanted and strike up a nice and smooth conversation is great, but what if not everyone wants to be bothered, and comes to your workplace just to get their order and carry on with their day?

More Info: TikTok

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    One of the main goals of people who work in customer service is making sure that the client receives excellent service

    Image credits: bfishadow

    Having this in mind, TikTok user @benwithabee decided to reveal and comment on a program released by Starbucks created for their employees. In the video that now has almost 80 thousand views, the man points out why this agenda created by the upper management of Starbucks is toxic and doesn’t benefit employees or customers.

    One TikTok user decided to share a program released by Starbucks to its employees

    Image credits: benwithabee

    Ben, who often talks about topics related to employee rights on his TikTok, shared a program that was released by Starbucks management to its employees. The man found it on the Antiwork subreddit posted by a Starbucks employee. The main concern that was shared in the post was that the coffee company found the “connection score” had decreased, meaning that employees don’t put enough effort into getting to know their customers.

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    The business’s main idea was that employees should focus on getting to know their customers

    Image credits: benwithabee

    The TikToker found this program to be full of red flags that showed deeper problems with how the company treats its employees

    Image credits: benwithabee

    The man was straightforward in saying that customers don’t actually need employees to “connect” with them as long as they provide them with good service

    Image credits: benwithabee

    The TikToker was quick to notice that this isn’t something that most customers want. What they actually want and need is their order being made properly and being treated nicely by the staff. Other than that, he feels that no one really needs forced communication as everyone is aware that this is business, and people are just making transactions. Asking employees to make sure to “connect” with customers is actually covering some deeper and more serious issues.

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    Image credits: benwithabee

    He pointed out that people are aware that this is business and all matters is a smooth transaction between the company and the customer

    Image credits: benwithabee

    It was noticed that by forcing employees to “connect” with customers, the company reveals some bigger problems related to understaffing

    Image credits: benwithabee

    Not connecting with customers is seen more as an excuse to why there is a staff shortage. This problem was also reflected in the message. Employees were given the instructions on what to do if they need more hours. Besides the “tip” to create an environment that would encourage customers to come back, they were asked to either take hours that needed to be covered or even ask other employees to give their working time. What was noticed by the author of the TikTok is that such matters should be handled by a manager and not the employee.

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    Image credits: benwithabee

    The TikToker pointed out that workers are put into a tough position while these problems should be solved by their managers

    Image credits: benwithabee

    A lot of people online agreed that none of them, as customers, want employees to force themselves to chat with them as they are more comfortable with receiving proper service and carrying on with their day. What do you think about this situation? Don’t forget to leave your thoughts in the comments down below!

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    Image credits: benwithabee

    It was noted that those who do not follow the program should not be working at Starbucks

    Image credits: benwithabee

    You can watch the full video down below!

    @benwithabee I’ve had so much fun talking to all of you &lt3 #antiwork #antiworktiktok #badboss #toxicworkplace #9to5 #thegreatresignation #entrepreneur #hustle ♬ Lo-fi hip hop – NAO-K

    People online agreed with the author of the TikTok, emphasizing that they don’t really need or want forced conversations with employees

    This topic also encouraged others to share their own experiences and opinions on the matter

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    Konstancija Gasaitytė

    Konstancija Gasaitytė

    Author, Community member

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    Konstancija is a Content Creator at Bored Panda. She has a bachelor’s degree in Translation and Interpreting and a master’s degree in Future Media and Journalism. She is very interested in sustainable fashion and is a perfect companion to go to second-hand shops and antiques for nearly anything: clothes, books or furniture. Her interests also include photography, literature and hiking.

    Read less »
    Konstancija Gasaitytė

    Konstancija Gasaitytė

    Author, Community member

    Konstancija is a Content Creator at Bored Panda. She has a bachelor’s degree in Translation and Interpreting and a master’s degree in Future Media and Journalism. She is very interested in sustainable fashion and is a perfect companion to go to second-hand shops and antiques for nearly anything: clothes, books or furniture. Her interests also include photography, literature and hiking.

    Saulė Tolstych

    Saulė Tolstych

    Author, Community member

    Read more »

    Saulė is a photo editor at Bored Panda with bachelor's degree in Multimedia and Computer Design. The thing that relaxes her the best is going into YouTube rabbit hole. In her free time she loves painting, embroidering and taking walks in nature.

    Read less »

    Saulė Tolstych

    Saulė Tolstych

    Author, Community member

    Saulė is a photo editor at Bored Panda with bachelor's degree in Multimedia and Computer Design. The thing that relaxes her the best is going into YouTube rabbit hole. In her free time she loves painting, embroidering and taking walks in nature.

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    Shannon Sigvardsen
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    My local Starbucks turned off mobile ordering so the employees have more time to connect with customers instead of being busy making drinks. What in the actual f*ck?! I don't want to wait 5 minutes for my coffee to be made while another barista has to force a fake conversation!!

    Silre
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Ugh, my Starbucks did the same thing! I don't want to talk to people, I want to get my drink with the least amount of human interaction possible.

    Load More Replies...
    Kevin Beard
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I think that once your baristas get to know me they'll find, I don't want to talk to anyone.

    Lou Lopez
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    See, the baristas know me by name/sight because I'm polite, patient, understanding and tip every time. They know me because I'm a "breathing room" customer where they can let some of that constant tension and anxiety go for a moment because I will never be anything but grateful to the people who make me coffee. It's not something forced by corporate, it's that they genuinely can feel "safe" around me no matter what's happening with my order. That's the kind of connecting employees and customers should be doing based off mutual respect, not fake niceties.

    Moezzzz
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This! Yes! They're in customer service and I know they get assholes everyday. I don't want to be one of those. I can't stand to see someone get berated over something that can be easily fixed. I was in a coffee shop near my house (not Starbucks) and this "Karen" went off on the poor guy for not putting drizzle on her frozen coffee. Literally went nuclear and demanded that he remake it so she can watch him herself as well as "to make sure you don't screw it up again". She even tried to get a few people in the shop to side with her. Hell no. When she looked at me, I gave her a tired ass look and said "it's coffee. It's not the end of the world". She didn't like that, but I have RBF syndrome, and was sleep deprived, so I'm guessing she really didn't want to engage with me any further. I told the boy I was sorry he had to deal with that and tipped extra, then asked for the corp number to say what a great job he was doing. I don't normally do that, but he'd had a bad morning.

    Load More Replies...
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    Shannon Sigvardsen
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    My local Starbucks turned off mobile ordering so the employees have more time to connect with customers instead of being busy making drinks. What in the actual f*ck?! I don't want to wait 5 minutes for my coffee to be made while another barista has to force a fake conversation!!

    Silre
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Ugh, my Starbucks did the same thing! I don't want to talk to people, I want to get my drink with the least amount of human interaction possible.

    Load More Replies...
    Kevin Beard
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I think that once your baristas get to know me they'll find, I don't want to talk to anyone.

    Lou Lopez
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    See, the baristas know me by name/sight because I'm polite, patient, understanding and tip every time. They know me because I'm a "breathing room" customer where they can let some of that constant tension and anxiety go for a moment because I will never be anything but grateful to the people who make me coffee. It's not something forced by corporate, it's that they genuinely can feel "safe" around me no matter what's happening with my order. That's the kind of connecting employees and customers should be doing based off mutual respect, not fake niceties.

    Moezzzz
    Community Member
    2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This! Yes! They're in customer service and I know they get assholes everyday. I don't want to be one of those. I can't stand to see someone get berated over something that can be easily fixed. I was in a coffee shop near my house (not Starbucks) and this "Karen" went off on the poor guy for not putting drizzle on her frozen coffee. Literally went nuclear and demanded that he remake it so she can watch him herself as well as "to make sure you don't screw it up again". She even tried to get a few people in the shop to side with her. Hell no. When she looked at me, I gave her a tired ass look and said "it's coffee. It's not the end of the world". She didn't like that, but I have RBF syndrome, and was sleep deprived, so I'm guessing she really didn't want to engage with me any further. I told the boy I was sorry he had to deal with that and tipped extra, then asked for the corp number to say what a great job he was doing. I don't normally do that, but he'd had a bad morning.

    Load More Replies...
    Load More Comments
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