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Customer Feels Guilty For Getting A Cashier Fired After She Cut Up Their ID, People On The Internet Say She Had It Coming
Good customer service is something you barely notice because it’s so smooth and unintrusive. It’s only later that you fully appreciate just how professional it really was. But bad service? That’s the kind of thing you call out and later gossip about with your coworkers.
Reddit user Sensitive_Positive37 shared their run-in with a less-than-friendly cashier at a local grocery store. She didn’t believe that the redditor’s driver’s license was real because it was an American one while they admitted that they were a foreigner. This led to a dramatic moment where the employee destroyed the ID card… and later went on to get fired.
Even though nobody should have their belongings destroyed, Sensitive_Positive37 still felt guilty about the result. Do you think they did the right thing by asking to speak to the cashier’s manager, dear Pandas? How would you have diffused the situation before it got out of hand? Read the full story and give your verdict below.
RELATED:
A cashier ended up getting fired for acting very unprofessionally towards a customer who was from a foreign country
Image credits: Midnight Believer (not the actual photo)
Image credits: Sensitive_Positive37
Reddit overwhelmingly said that Sensitive_Positive37 wasn’t wrong to have gotten the cashier fired, even if they simply wanted to file a complaint with their higher-up. It was the employee’s attitude, assumptions, and rash actions that led to her losing her job, not the fact that somebody called her out on her behavior.
Good service partly relies on common sense (i.e. don’t randomly start cutting people’s ID cards in half) and partly on getting proper training. Not every employee has enough experience on the job to know how to deal with rare situations with customers, so getting some guidance prior to this can help them solve the issues instead of making them worse.
This entire situation could have been avoided had the cashier been a bit more open-minded, a tad less suspicious, and maybe even humble enough to talk to her manager first.
Nobody’s denying that some people use fake ID cards. However, to accuse somebody of having a fake document because they weren’t born in the US just shows the inherent prejudice some people have.
The employees who do well in retail—as well as in any other area, to be honest—are the ones that go the extra mile to help their customers. That doesn’t mean treating everyone like a king (we know there are plenty of rude and entitled customers, too), but it does mean always being professional and treating others with the respect that you expect to see from them.
A genuine smile here, a kind word there, and a willingness to solve problems make all the difference. Just remember to leave your scissors in the break room.
Most redditors agreed that the original poster of the story did nothing wrong by speaking to the cashier’s manager
What do you think ?
Catlady6000 3 years ago
Sincere question, isn't it illegal to destroy a government issued ID and thus a federal offense? I know it is illegal to photo copy. Even if it's not, she did destroy private property, so at minimum a misdemeanor, if OP really wanted to push it.
Dave P 3 years ago
Yes, in the US this is a felony, if they think it is fake they can confiscate it until the police arrive, but only under very limited circumstances. This woman committed a felony.
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Lauren Caswell 3 years ago
She should have referred to the manager, not taken it upon herself to act as an official of the law. Cutting up an id is way different than withholding a money card at the request of the bank. She was clearly in the wrong. I wonder if it was the legal complications of her actions that had the store take it seriously and fire her. But quite clearly NTA, like most (not all) of these AITA things
Logic and Reason 3 years ago
AFAIK she committed a felony by cutting up his ID.
Load More Replies...
Kathryn Baylis 3 years ago
NTA. I worked for TSA for five years, so have experience checking IDs. When I would come upon one I’d never seen before, or one that looked fake, the protocol was to alert my supervisor, who would then make a few well-placed phone calls to verify if it was legit. It never took very long. In the meantime, that one questionable person went with the supervisor and I could finish processing the rest of the line so they could catch their flights. Even if the ID was fake, the supervisor never cut it up but passed it on, intact, to the police or INS. I was an officer of the government who held a federal security clearance, and had some level of authority, yet I never even considered taking it upon myself to destroy anyone’s ID. This cashier, with zero authority whatsoever, had no business doing what she did, especially being that it stemmed from her personal racism and xenophobia, and was downright ignorant—-and illegal.
Catlady6000 3 years ago
Sincere question, isn't it illegal to destroy a government issued ID and thus a federal offense? I know it is illegal to photo copy. Even if it's not, she did destroy private property, so at minimum a misdemeanor, if OP really wanted to push it.
Dave P 3 years ago
Yes, in the US this is a felony, if they think it is fake they can confiscate it until the police arrive, but only under very limited circumstances. This woman committed a felony.
Load More Replies... Lauren Caswell 3 years ago
She should have referred to the manager, not taken it upon herself to act as an official of the law. Cutting up an id is way different than withholding a money card at the request of the bank. She was clearly in the wrong. I wonder if it was the legal complications of her actions that had the store take it seriously and fire her. But quite clearly NTA, like most (not all) of these AITA things
Logic and Reason 3 years ago
AFAIK she committed a felony by cutting up his ID.
Load More Replies... Kathryn Baylis 3 years ago
NTA. I worked for TSA for five years, so have experience checking IDs. When I would come upon one I’d never seen before, or one that looked fake, the protocol was to alert my supervisor, who would then make a few well-placed phone calls to verify if it was legit. It never took very long. In the meantime, that one questionable person went with the supervisor and I could finish processing the rest of the line so they could catch their flights. Even if the ID was fake, the supervisor never cut it up but passed it on, intact, to the police or INS. I was an officer of the government who held a federal security clearance, and had some level of authority, yet I never even considered taking it upon myself to destroy anyone’s ID. This cashier, with zero authority whatsoever, had no business doing what she did, especially being that it stemmed from her personal racism and xenophobia, and was downright ignorant—-and illegal.
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