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50 Customer Service Workers Share Memorable Interactions That Continue To Haunt Them To This Day
Working in customer service is not for the faint of heart. There’s always a chance that customers will be rude, demanding, entitled or just plain strange. But you’ve got to provide service with a smile! Or at least service that's decent enough to keep you from being fired…
One curious Reddit user asked people who work with the public to share the most bizarre interactions they’ve ever had with customers, so below, you’ll find some tales that might make you count your blessings if you’ve never had to work in customer service. Be sure to upvote the replies that you find painfully relatable if you're all too familiar with the struggle of having weird patrons, and enjoy reading these stories that might make you appreciate your own job even more.
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#1
I've told this before, but I once worked at a pizza place and some dude came in and wanted a pizza with every one of our toppings. We had like 12-15 different toppings, and there was no way they were going to properly fit on a medium. We told him he could do it, what the price was, and that it wasn't going to cook properly because pizzas aren't designed to cook with that much s**t on them. He said fine.
So we cooked it and it was all f****d up, and we gave it to him. A few minutes later he comes back and said "Yeah I f****d up. can I just get a meat lovers?" Paid for both, probably threw the first one away. Only time I've really ever talked to someone like that who admitted being the problem.
Igwe Daniel 1 year ago
Honestly, I always feel good inside me whenever I admit being the problem.
RELATED:
#2
We was on a big job in a town centre and could hear some woman shouting. She was having a full argument walking towards us but we couldn't see who she was arguing with.
When she saw us looking over confused, without breaking stride, she said "don't mind me lads I'm f*****g mental" and went back to her argument, now obviously, with herself.
#3
I have a million stories but today I'll share this one. It's been posted on social media before but it was a few years ago so let me try and remember how it went:
I was working at a theater one morning and an old man scoots by in a wheelchair. He lingers by the service desk so I ask him politely if I can help him. He responds in spanish, asking if I speak it. I understand it but can't speak it so i shake my head. "Parli Italiano?" I ask. He says no. Asks in French, if I speak French. I say no. We bounce between languages for a minute until finally he asks if I speak English. I sigh, because it was the language I greeted him in, and say yes. He asks if we have a lost and found and I ask him what he's missing. He holds up a hand missing a finger and asks if we've found one. I, unfazed, respond "no sir, not today" . He wheels off.
#4
I’m a nurse practitioner, I have hundreds of stories! My favorite is the old man who we prepped for an endoscopy procedure and part of the bowel prep was giving him apple juice mixed with a laxative. He was old and starting to show signs of dementia but later on he calmly and lucidly said “ma’am if you ever make my butt dribble like that again I will find out where you live and whatever hell juice you gave me and pour it down your throat too” deadpan! No grin no humor, to this day I don’t know if he was mad or kidding! 🤷🏻♀️
#5
Worked as a dog bather- and had this corgi named potato. He was friggin adorable. I don’t know what I really expected but when the owner came to pick him up he was this big body builder covered in tattoos and he had this lime green leash and when potato saw him he got excited and this big Greek statue looking guy just yells ‘potato! Stop that!’ And I still think about it.
Anna Ekberg 1 year ago
I guess i will get downvoted but I don't understand why this story is on this list? I don't find it bizarre at all or is it just me?
#6
I was a supervisor at a call center for a major online retailer who was involved in a data breach a few years ago. As usual, we required all of our customers to change their passwords.
I had to take over a call from a lady who was absolutely refusing to change her password. I tried to explain as nicely as possible and she kept me on the phone for an hour insulting me and screaming about how wrong this was.
Ultimately she told me that I, personally, was worse than Hitler and that making her change her password was an offense worse than the Holocaust. No joke. I am not exaggerating at all.
Kise Miarse 1 year ago
People really throw that "worse than Hitler" thing around a bit to lightly, don't you think?
#7
Told before but it is good.
Woman calls pizza restaurant for delivery and requests shortened delivery time. Manager tells her we can't do that. Woman gives up and calls competing pizza place. Woman calls us back and tells us that the other place could do what she wanted. My manager, confused, expresses that he is happy for her. She calls back again and tells the manager that nobody better vandalize her house because she cancelled her order, and if her house gets wrecked she will know it was us. My boss, even more confused, assures her that no one cares enough about her cancelled order to seek retribution, and that lots of people cancel orders. Seemingly satisfied she hangs up and we think that it ends there. About an hour later, 2 police officers show up to talk to the manager. This woman pre-emptively called the cops on a pizza restaurant for a hypothetical crime that hasn't happened and wasn't going to happen.
#8
Once worked at a store and an old man bought a huge bag of carrots, and looked at me and said “these little guys make me real happy”
jon gilbertson 1 year ago
that's because carrots are friggin delicious! raw dipped in ranch (oops, dead giveaway I'm American) cooked with dill or honey. so yum
#9
I work at a pizza delivery business. Had a lady one day call in and order for delivery.
Sure, what’s the address?
“I’m not going to tell you.”
I’m sorry? If you don’t tell me the address, how are we supposed to deliver to you?
“I don’t know what the address is!”
Well, if you don’t know where you’re at, again, how are we supposed to deliver to you?
“So you won’t take my order?”
Not without an address.
“Well! I guess I’ll just order somewhere else, then!”
I guess you will.
Vasana Phong 1 year ago
I think when a stupid person gets bored this is what they do for entertainment
#10
Librarian: oh, it looks like you have an overdue book. A biography?
Customer: Oh, yeah. Jesus told me to burn that one.
Librarian: ...
Customer: Will there be a fine?
#11
I've told this story somewhere else, but in a nutshell:
Back when I worked at a hardware store, I had a woman scream and cry at me for using my item scanner on her items because its laser would "make [her] sick" and/or "make [her] sickness worse." Her basket was stacked and she was effectively asking me to hold the line up for a half hour to dial in her product codes manually. She also screamed if I made eye contact.
When she left she told me something to the effect of "I don't want you to get hurt, but if something bad happens to you, it's because I'm thinking about it."
Retail!
#12
I used to work at a store that sold movies, books, music, and video games. There were plenty of interesting characters that came in, but I'll never forget one customer in particular. It was the middle of the summer in Texas and had been raining on and off all day. This old man walked in wearing a trench coat, winter boots, and a trapper hat. He had a long, gray beard and feathers in his hair. He had a walking stick with all sorts of little rocks, beads, and bells tied around it that made noises when we walked.
And he was accompanied by a wolf. An actual wolf. He breifly walked through the store and grabbed a small journal. When he got to the counter to check out, he noticed I was distracted by the wolf that was nearly eye level with me and holding a steady gaze.
"Are you gonna ask if it's a service animal?" he asked, motioning towards his wolf. I shook my head no. "Good. The last person to ask didn't have a good day. It doesn't matter if it's a service animal when it's a f*****g wolf, idiot"
He then tapped his walking stick on the ground several times shaking his head and walked off into a thunderstorm, never to be seen again.
Karma Black 1 year ago
I can't express how much I want to meet this man and his wolf. I'm sure this guy's got some stories to tell.
#13
In my first years in the Army I also worked a part-time job as an optician in the local mall.
One day a lady came in with her mother (about age 40 and 60) and they were quite hyper and giggling at each other. I asked if I could help them and they had a prescription for lenses. No problem.
She then asks if she can use her existing frames, and I was like "Sure, we can just do lenses." She proceeds to hand me a pair of extremely cheap sunglasses she got from a dollar store.
I told her that there was no way those glasses would stand up to having lenses changed out. She insisted that I "already said she could." I asked her if she was sure, because it was almost guaranteed they would be destroyed in the process. She still insisted. I pointed out the sign we had up saying we weren't responsible for damages (it was next to the register) and asked her one last time. She said yes again.
Ok, I put them in the hotbox (a box of heated sand you use to loosen up plastic frames to get the lenses out) and they melted into goo pretty much instantly, as expected. She was over my shoulder watching with these wild eyes, and when I pulled them out after a few seconds she started screaming about how we destroyed her glasses and now we owe her free glasses. Her mom got in on the action at that point and started shouting also about how I did it on purpose.
I handed them back to her and said something like "Ma'am, I told you so." They went into even more hysterics and by this time were attracting glances from passersby at the mall. I just walked into the back room to the lab guy and was like, dude, you deal with this, I'm done.
I then watched as he masterfully over-charged her about $100 for a $20 frame (it was on the display rack for $100, but we had a pile of the same frames in the discount drawer for $20), giving her a "20% discount" in the process. I was there when she picked them up in about an hour, acting like she won the lottery at my expense because I was so incompetent.
I was still young and had no idea the insanity people would go through to save a few dollars and "stick it to the man."
Private Caller 1 year ago
Nah, it clearly states, "Not responsible for any damages." She woulda been leaving there with negative glasses
#14
At a coffee shop, we had a customer come in one day and tell us in a very awkward and stilted manner that he would like to become a regular, but that he wanted a wordless transaction. He would come every day at the same time and get the same drink, and he wanted us to ring him up and give him the drink without anyone speaking to him. It was definitely weird, but we did it for him, passing the info along to the other staff as a kind of tribal knowledge, and he did come every weekday and buy his latte, without speaking to or looking at anyone. It worked very well until one day I was working with a new girl and I had stepped into the back room to get something, and I suddenly heard him screaming out front. The new girl had said, "Hi, what can I get you?" and he responded by screaming in her face, "What the f**k is wrong with you? I told you f*****g people not to talk to me!" and storming out. We never saw him again.
#15
When I worked in thrift store, it was protocol for the production workers to write a number with a red dry erase marker on all of the electronics, to indicate the date they went out on the floor. This would help determine which items to get off of the shelves if they had been sitting there too long and weren't selling. It was also our policy that electronic items were final sale because people would buy them and break them or remove parts, and then try to return them.
A woman came in one morning trying to return a small flat screen tv. I explained to her that all electronics were final sale, and showed that it was indicated on her receipt. I was feeling generous that day since she was polite, and considered returning it anyway if it wasn't working, so I asked her the reason. She pointed out the little red dry erase number and said "I need to return this because it has the mark of the beast on it." I was taken aback and asked her to explain further. She explained that she took the tv home and when she plugged it in the tv displayed static and a low frequency sound that hypnotized her and her children. She said that Satan was trying to communicate with her through the tv. I didn't know what to say, so I just explained to her that the dry erase is just the date and showed her that it rubs right off with my thumb. The number was not 666 by the way.
I broke policy and allowed her to exchange it for something else, all while having no idea how to react to what she just told me. You bet your a*s as soon as she left I went and plugged that tv in to see what happened and of course it was normal.
David 1 year ago (edited)
Well there's your problem: "Satan was trying to communicate with her through the tv" See, the TV was just a conduit. Satan actually lives in her DVD player which she left at home. The TV she hooked up to it was just a convenient visual/audio portal. EDIT: Thank you for the upvotes of my silliness.
#16
I work in the customer service for a hiking association and we had a lady come in, complaining about one of our staffed cabins. Got to the point where we had to call said cabin and inform them.
Started phone call with - "I'm here with a nice lady..."
As she proceeded to yell out - "I AM NOT NICE"
Thanks for stating the obvious.
#17
I used to work at McDonald's. A very well-dressed and well-groomed man asked for a cheeseburger without onions and we gave him one. He came back up a moment later, ranting about how the person who made his burger was trying to kill him.
I started to take it back to the grill area to be remade, but noticed that there weren't actually any onions on it. I gently mentioned that I didn't see any onions but could he point out anything on the burger that he didn't like and I would get him a new one.
He snaps up to his full height and announces, "OF COURSE THERE AREN'T ANYMORE." (I hadn't taken the burger out of his sight.) He told me in detail how the CIA was after him because of his top secret research. They had operatives all over the city to compromise his food and they had probably just switched it back when I wasn't looking. He certainly didn't blame me for the onions.
I got him a new burger, and every time he came in after that, he waited for me specifically because he knew I wasn't a plant.
#18
I work at a paint store. There was a woman who came in several times, and was a massive pain in the a*s every time. The first time, she kept asking for a color called linen. It went something like:
"my son had his house painted in linen and it looks so beautiful, he's got it under the chair rail through the whole house, and a darker color on top and...."
Okay ma'am, do you want a sample of that color?
"yes, I want linen"
(I try to pull up the color) Okay, so Sherwin-Williams doesn't have a color called linen, but I have the formula from a Ben Moore linen, porter paint, and another competitor. Do you know which one it was?
"it's linen"
I understand, ma'am, but these are all different colors, and to make sure you get the right one, I need to know which company he got the paint from.
"I want linen"
Which linen?
"I want linen"
Seeing that this conversation is going absolutely nowhere, I pick one at random and send her away.
A week or two later, I was working late on a Friday, which meant I was the only one working. I have a line out the door, and I pick up the phone while trying to juggle mixing orders and taking care of other customers. Surprise, it's linen lady. She wants an estimate for how much paint she needs. Easy enough, I try to get her to give me some rough measurements of the area to be painted. She starts in on this long rambling diatribe about her two tone color scheme and the chair rail through the house, while I try to interject every few minutes with a "yes but the measurements". After fifteen minutes, I simply cannot stay on the phone any longer because I can't do my job with her yapping in my ear. I tell her to consult her painter and hang up. The first and only time I've ever had to hang up on a customer.
A couple weeks later and she's back in the store. She's unhappy with one of the colors she selected to contrast the linen. But she can't remember which color it is. I look through her order history and find nothing. She then tells me she got it at another store. Okay fine, I go into the online system to pull her orders from the other store. Meanwhile, she calls the other store to pester them about it. Thirty seconds into the call, I find the information, but she cannot be stopped. The other store finds the color eventually, and she picks a color chip off the wall and brings it to me. Says this is the color, and she doesn't like it. I ask if she wants me to adjust the color, or something else, but no, she just wanted to show me the color she didn't like, and went to pick out a completely different color.
I still cannot figure out what the f**k is going through her head. Probably nothing at all.
Vasana Phong 1 year ago
I remember a story of when my mom( thick Asian accent) was at a sneaker store looking for some sneakers for my dad, she found the one she wanted for him, when the salesman came and asked her if she needed help, she said yes, can I have this in wigh, the man said, sorry ma’am I don’t have those in white just black, she said no wigh , wigh , again he responded the same answer, while my son was done laughing at the scene he told him, she meant to say wide
#19
A woman came in and wanted a morning after pill. While my co-worker was getting it, she told me about the sex which made the pill necessary, with focus on the guy's d**k (it had been a disappointment, and apparently why she decided she didn't want the guy's children after all). Since she didn't speak the language very well this was mostly done with gestures and facial expressions, but I unfortunatly got the gist.
#20
When I worked at Home Depot, a customer tried to return a door that had been installed in their house for 20 years. Literally 20 years. I was only 4 years older than their door back then. I was floored by the situation.
They had the receipt, but the receipt showed they bought it at some mom and pop store. That store had since gone out of business, and the customer argued, "Well, I'm gonna buy the new door here! This place has enough money to refund me and I have the receipt!"
He kept screaming that he had the receipt and did not understand why that receipt being from another store made his point invalid.
#21
I used to work in a luxury perfume shop while at uni, and I had more bizarre interactions than I can count. My favorite was an old lady. She came in, wearing a dirty house-coat and slippers, violently searching in the store. I asked her if I can help, but she said no, and went on with her search.
After a while, she came to me, and said:
"Ok, I give up, and just ask. Do you have horsefood?"
I told her politely, we didn't. And she started agressively yelling:
"I KNEW IT! I KNEW IT SO MUCH"
It took us at least 10 minutes to calm her down. She then filed a complaint, and left.
#22
I have so many. I've done retail, food service, and call center work. The weirdest one was probably the Happy Meal guy from when I worked in rental car billing. That job I did both taking customer calls and responding to customer emails. I am so grateful this guy was an email, because I probably would have laughed in his face if he'd called.
So this guy rented a car from the Phoenix, AZ, airport in July. For anyone who isn't familiar, this is a desert in the western part of the US and it gets ungodly hot in the summer. Cook an egg on the pavement hot. Anyway, when he gets to the car he goes to put the contract in the glove box. But when he opens it, he finds a half-eaten McDonald's Happy Meal. Cheeseburger, in case anyone cares. At this point I'm thinking that's disgusting and the dude wants compensation for us not cleaning out the glove box properly. But no, that's not his issue.
He goes on to write that he naturally assumed this was a benefit of being one of our gold members, ***ATE IT***, and got sick. He wanted compensation for his medical bills, distress, and (I s**t you not) false advertisement. I gave him a coupon for a discount on his next rental and told him we apologized for improperly cleaning his vehicle.
#23
I worked at a smoothie shop, I don’t have many wild stories other than the fact this dude came back and complained about how the smoothie was too cold and proceeded to yell at another employee. We didn’t know how to react, I was trying my hardest not to laugh, but... bruh. You go to an ice cream shop and say you want your money back after you discover ice cream is cold???
#24
I’ve had customers come in and ask if we sold water, cell phones, and phone chargers.
I work at a paint store...
Jessiebean 1 year ago
To be fair, a lot of hardware stores that sell paint also sell water and phone chargers lol
#25
I’m a cable guy. Back when I was doing installs and trouble calls, this lady told me her cable worked fine but asked if I could help with something else real quick.
I had time so I said sure. She lead me to the bathroom and told me to be quiet. That was a quick change that made me feel very confused about what would happen next.
She asks me if I hear a scratching noise. I listen and I do indeed hear it. She proceeds to tell me it’s her pet turtle whom she lets roam around her house freely. Apparently the little guy found his way into an air vent that she normally kept covered up and she didn’t know how to get him out and wanted my opinion.
While this is going on, I hear what sounds like a little girl keep crying out “mama!” My confusion must have been pretty apparent because she then tells me that’s her Macaw. She leads me to the living room, takes the blanket off a cage I didn’t notice when I came in, and sure enough there’s a big white bird. It looks at me and just says “Hi!”
It was very strange.
She contacted animal control who I guess had a way to get the turtle out of the vent so he was all good. Not sure what they did but it worked so all is well.
#26
I use to work in a small public library. There was an older business owner that came in for a weekly club/lunch meeting. These meetings were in a back meeting room that I had no control over. He came into the library a couple of times furious at me, because his chair was too cold. He informed me that for the rest of the winter I needed to sit in his chair before he got there, so his chair would be warm for him!
OmBoyGanesh 1 year ago
Ugh. I regularly deal with very wealthy customers. For the most part, they’re extremely easy-going. More so than entitled (upper) middle class. Occasionally we’ll get one that’s really demanding for absurd requests. I keep a calm bland demeanor and respond with, “I’m sorry, but no.” It usually works, especially if I don’t look away from what I’m doing. If they push it & double down, I simply say, “Sorry. You’re not that important. Nobody is. You’re no more significant than any other guest or employee here. Period!” They typically get the message. They’re not gonna get anywhere with me with that spoilt, b****y attitude. Now, if other business owners & managers would just get their employees backs to stand up to a-holes.
#27
I worked as an it support tech for an online company. Usually we do password resets and stuff. Had a woman call in because she forgot her password. Wouldn't give me any information that I could use to help her. She then accused me of racism. How could I know what race she was over the phone, without knowing anything about her. She yelled many times at me and demanded some free stuff cause...racism. she called me a honky and hung up. I'm not white.
#28
ive worked at several restaurants. however...about a year ago, this is how a convo went with this lady:
"hello there. what can i get you today"
"i would like a sub"
"ok, what type of sub would you like?"
"ya know..a sub, just make me a sub"
"ma'am we have over 12 different types of subs here..."
*she points at my boss*
"oh he makes it when i come in sometimes..he knows how i like it!!"
my boss, very confused goes "oh yes..hi! nice to see you again" with a "who the f**k is this lady?" look on his face
he says "and what sub am i making? what type?"
she goes "ya know..my sub"
he goes "..ok? what type though?"
she starts to get very mad and goes "MY sub! the one you make me all the time when i come in" despite her coming in only once every month or something.
he goes "i dont know what sub that is. was it turkey? roast beef?"
she goes "sigh..no it's not it's a SUB"
boss goes "italian? we call it "the sub" here.
she goes "oh yes! that's it! a SUB"
he goes "ok, coming right up" just wanting to say gtfo lol
so boss says "what size bread?"
her - "sized bread? what is sized bread?"
boss - "we have three sizes, 6 10 or 12 inch"
her - "idk...i just want a sub!! is that hard?"
at this point i was getting pretty pissed off and so was my boss. i dont know if she was drunk? under stress? high? idk..she was getting pretty upset clearly.
she goes "just give me the biggest one..biggest one!"
he goes "want white or wheat bread?"
this is when all education went out the door....she asks "white or wheat for what?"
my boss..clearly pissed off..goes "for the bread.. would you like it on white or wheat bread" she seriously says "what kind of question is that? its a f*****g SUB ok?"
at this point , if i were the boss i would have told her to please leave, dont talk like that to me, but my boss kept on asking her to the point she said "just make MY sub! biggest one!!"
he makes her sub...white bread, default way we make it she says it's for here. she gets the super sub..which is our biggest sub and she goes "this was on wheat bread! why is it on white?"
she throws the tray with the sub on it back on the counter by the cashier and goes "im not eating this f*****g thing! this isnt MY SUB like you made it before!"
boss says - "ma'am..how am I supposed to know what you had for lunch in my restaurant a month ago? i have hundreds of orders a day..and you expect me to remember yours all the time?" she says "well you do it with others!!"
boss says "ma'am...those people come in 3 sometimes 4 times a week and order the same thing..and have been coming in here for more than 8 years. she says "so what?! just make my damn sub!!"
he said "i made your sub, it's right in front of you now i have to get back to making orders for the others you cut in line when you wanted to complain"
she told us and raged "i hope somebody comes in a shoots you all up with a machine gun you f*****g a******s" and stormed out.... O.o we never saw her again. ever.
THAT was the most f****d up thing that ever happened to me working with the public
#29
I had a lady hit me in the head with a plastic spoon becuase I told her I couldn't order the McDonald's "square spoons" for her shake becuase we were, in fact, Arby's.
#30
The most bizarre was when an old guy (a frail, grandpa-esque person in his 70's maybe) spent about twenty minutes just... complimenting me. Telling me stuff like my eyes "shine with kindness and intelligence" and that my face is "the classic, innocent beauty of the muses" (cue all-encompassing "lolwhut" on my part). Then my boss called my name (a fairly generic one that I unfortunately happen to share with a fairly well-known poet's muse), which prompted him to launch into *a f*****g poem*. Never in my life have I felt more uncomfortable, and I couldn't even excuse myself because I just.... couldn't get a word in. He even asked his (similarly old, female) friend to come over and look at me as well. It was incredibly creepy and strange and awful.
My boss had to shove a stack of (mostly blank) papers into my hand and give me a b******t task to complete, just to get me away from there with minimal fuss. The worst part? I saw the guy wandering around the store around closing as well, and he only seemed to scamper away when my boyfriend showed up to pick me up.
Katie Lutesinger 1 year ago
Sheesh, he sounds like a bad author trying to describe the one-dimensional Love Interest Girl.
#31
I have a really nice positive one for you. Still odd though cos it was Glastonbury.
I was working the front counter in the cafe at the foot of the Tor, loved it, and would make people feel welcome. Well a guy came in, looking like a full on Buddhist monk. Orange robe, shaved head etc. He had started travelling, got a small house truck together with his family, and was asking a few questions about the area. My girlfriend and I gave him as much help as we could, even invited him to out house later. We made him feel good and welcome.
Just before he left, he took my hand and pressed something into it and folded my fingers over. Told me "thank you very much etc" and turned to leave. I opened my hand and there was a bud of nice quality skunk.
#32
She bought one item and I asked her if she wanted a bag. She screamed, "I was hoping you wouldn't ask that stupid-a*s question! Is there some rule that black people don't want bags?!?!" and I still did not know whether she wanted a bag or not so I awkwardly put her item down in front of her. She threw it into a bag and huffed away.
#33
I was a page at NBC Studios in Burbank in the early 2000's and part of our job was working the gift shop and ticket counter for the Tonight Show.
Two guys come in and say "We're here for the Lakers game." I was like "Uh... I'm sorry, that game isn't here, it's over at the Staples Center." One of them just gives me a look and says "It's NBC, right?"
I proceed to explain to him that while NBC is airing the Lakers game, we don't shoot it at the studio, and we take our cameras and crew and shoot it at the Staples Center where the Lakers play.
The one guy turns around and scribbles on a piece of paper and hands it to me. It says "2 Lakers Tickets for [Insert Random Name]" and he says like "What about this, huh?"
Thankfully my supervisor jumped in and said "Oh, you'll have to come back Thursday morning, we'll see you then, okay?" and that seemed to placate them and they left. My supervisor tells me this happened quite often and when you tell them to come back, they rarely do.
Steve Robert 1 year ago
And I always thought it was little people playing in my TV set. Of course I was only three at the time
#34
I used to work in a call centre form a mobile phone network.
Many years ago a customer called as he had entered his PIN too many times and blocked his phone. After doing data protection checks I told him that I had a ten digit code that would restore his phone and asked if he had a pen and paper. He confirmed he had and I proceeded to read out the number, at which points he says ‘not on me’.
Why did he think I was asking if he had a pen and paper if not to write something down! I wasn’t asking if he owned stationery.
I also had one customer complain that he had glued tin foil to his phone to stop it giving him cancer, but now he could not get a signal.
#35
Former Retail Manager here. I have a million, but the one that stuck out to me as the most was this weird guy who never spoke all and would always come in late at night. One night about an hour after we closed I was getting ready to leave when I start walking towards the alarm and there's the dude standing in the middle of the aisle staring me dead in the eyes. I froze for a good 10 seconds then asked him if he was OK and that we were closed. In response he frowned, pulled up his shirt and rubbed his belly. I repeated that we we closed, walked over to him and started to walk him towards the entrance. When he realized what I was doing he turned and ran deeper into the store. I was debating calling the cops, but I had been there for 11 hours already and didn't want to spend another hour dealing with them, so I decided to follow him and try again.
I caught up for him in the bulk candy/nuts section. He was standing staring at banana chips. I told him we were closed and he started to wailing on the big making some high pitched whining sound. I broke and gave him so banana chips. He smiled and was passive enough for me to walk him to the door. When we got through the first set of doors I spun around and locked them, when I turned around he was inches away from me and gave me a big hug. Shocked and weirded out I sorta just stood there, then he pulled his face right into my face whispered "you big good" and gave me a peck on the cheek. I took a step back into the door, he ran his wet fingers through my beard, and skipped out into the darkness.
#36
I work in a government office. A dude came in with a can opener to threaten the receptionist
#37
I’m a bus driver, once had someone sprint like Usain Bolt to catch my bus, then proceed to tell me he has no way of paying the fare but needs to get the bus to the hospital as he has broken his leg! Needless to say, he didn’t get a free bus ride from me.
Kise Miarse 1 year ago
That's like the folks at the hospital screaming they can't breathe. Do you know how much air it takes to be that loud? I'm sure you're uncomfortable in some way - but ma'am you have air.
#38
This one was really weird and creepy. I work at a restaurant and it's a Subway style place, food is prepared in front of the customer and it is relatively quick. It is a family restaurant. I was 17 and my coworker was 19 at the time, both of us are girls.
Customer comes in with his family, man is about 30+ and has three small children, wife's attention is on the kids. He asked if my coworker and I were my boss's daughters, which we get asked a lot because he has a daughter our age and she used to work there before moving out. We laugh and say no, but that he's like a dad to us sometimes because he's really nice, remembers our birthdays, gives us life advice and treats us like family.
We say this to the customer and he smiles in a really creepy way, and says, "So does he take you to the back and spank you if you're being naughty?" I didn't know what to say so I just laughed and asked what he would like to order. Any time he comes by the restaurant, my coworker and I send someone else to help him because he really creeps us out.
#39
I’m a dental technician so I just make dentures. I don’t deal with the patients too often unless the assistants ask us to come out there and take a look. We had a call from a lady that said her teeth were moving so they told her to come in to the office. She shows up and they call the technicians out there and we’re looking at her teeth and thinking there’s an absurd amount of plaque around the base of her teeth but we notice the teeth aren’t really wiggling or anything. When we brought up the plaque she corrected us and told us it was gorilla glue to stop the teeth from moving around.
Don’t do drugs kids.
Lakota Wolf 1 year ago
I didn't think it would adhere to the moist tissue of the gums/teeth! I superglued my eye/face in my 20s because I was building a figurine and the glue wasn't coming out of the tube, so I (of course) turned the tube over and looked into it to see what the problem was... and squeezed for some reason... of course, superglue shot out and got into my eyes, nose, and mouth XD I went to the ER where the doctor told me I was lucky because superglue won't adhere to moist surfaces (like my eyeball itself), though it had glued one eye shut because it had stuck the eyelashes together. Maybe Gorilla glue is a different formulation... XD I'm astounded this woman was able to tolerate the smell/taste of it for long enough for it to set!
#40
I work at an adult store. Door is open, lights are on, music is in. Guy walks in, I greet him and he asks if the shop is open. I reply yes, he turns around and walks out. Still not an actual clue what that was about.
#41
When I was a delivery driver in college I was taking an order over the phone. The woman said she wanted to pay with card. When I asked her for her card number she FLIPPED OUT. Started to literally scream at me at the top of her lungs over the phone, accuse me of being a thief, saying she “knew who I was” and I how I was a “bad guy” (for clarity I have no idea who this idiot was). Eventually she just hung up and we canceled the order. All of this because I asked for her card number when she was trying to pay over the phone with her card. I have no idea how this woman thinks credit cards work or how she was able to function in the world at all.
#42
I work at a hotel. Once, an asian top company that was going to stay for two months rented a supreme room for their noodles. Yes, their noodles! The living room, bathroom, balcony, every part of the hotel room was filled with noodles from the floor to the roof - it was even noodles in the trashcan. I think that's the most bizarre things I've experienced in my job.
Kise Miarse 1 year ago
Why do I find myself wondering if these are packages of noodles . . . or cooked? 😂
#43
Got all sorts of perverts back when I was in the dry cleaning biz.
Had a guy just take off all of his clothes sans underwear in front of me and ask me to dry clean all that. Walked out in his skivvies.
#44
Old guy kept coming up to my register with his oddly silent, uncomfortable wife. He gave me a cheesy grin every time before he rolled back around and said, "I see why they keep you up here, sweetie. You're the charmer, huh?". Mind you, I haven't said much to this guy outside of ringing up his wife's stuff. He wouldn't let it go either because they hung around the store for a solid two hours.
Guy would watch me over the displays and if I met his gaze, there goes another cheesy grin. He comes up again and at this point, I'm quietly bargaining with God to strike me down cuz I don't want to deal with this creep anymore. He makes his wife buy a hat so he has an excuse to come up to my register. "Have you thought of going to charm school? You don't need it, dear!".
I force a laugh and hope my personal hell is over, but that's wishful thinking. One more goddamn time, this man and his wife (who is now eyeing me up like she wants something) stroll by. He leans in and I lean back cuz I don't want any of what he's offering. "You better cancel that application to charm school...see you around!", and off they finally go.
#45
Worked at a deli when I was 18. An old man grabbed my arm, pulled my shirt sleeve up to uncover my tattoos that were peeking out, and scowled "You're taking those to the grave with you". Like, yeah no s**t, they didn't come out of a gumball machine. Oh also, a woman in the drive through who had her car PACKED with misc belongings, told me she had a dream that God told her to move to a city 7 hours away. And then she gave me some candy.
#46
I work as a waiter/bartender at a hotel and last summer we had this frech woman who put so much sugar in her coffee that it was turned into this mush that she’d eat with a spoon.
#47
A guest refused to have his wife check her coat. Our venue doesn't allow guests having their coat in the hall because of fire safety reasons. He got up to the point of furiously shouting while his wife was trying to tell him it wasn't a big deal. He only let up after we told him we were within our rights to deny him entry and would be able to call the police...
Our coat check service is free btw...
#48
Had a regular come in and repeatedly ask which shampoo and conditioner to use for her hair. I once had to read out the chemical ingredients on the back and improvise their effectiveness at hair maintainance lol. Nothing wrong with worrying about your hair but she was asking a dude who used to use shower gel as shampoo
#49
I work at wawa (a convenience store but better) and I asked this guy if he wanted a plastic bag because he had quite a few items as well as a drink, and he says yes. I start to bag his stuff and he tells me not to worry about it, he’ll do it. He then proceeds to put his cup of coffee in the plastic bag and carry everything else.
#50
This past summer I worked at a museum for a lighthouse. The policy is that people have to sign waivers and pay a fee- it’s still a functioning light for the lake and the Coast Guard owns the lamp in the lantern room. It’s mandatory too that people wear shoes with a strap on the back so that it doesn’t go flying off and hit people below you in the staircase.
This lady comes into to one of the buildings bitching that she “just wanted to climb the damn lighthouse” because our museum cashier staff said they couldn’t sell her a ticket. She was wearing this huge maxi dress that would have made it hard to even get step to step. And then when she was done, she left and I saw she was wearing thick 2inch platform sandals. The tower going up to the balcony is no joke, the steps are extremely steep and thin. So glad I don’t deal with guests who have no idea what they’re talking about anymore
What do you think ?
Jeremy James 1 year ago
Not a customer, because this was in the alleyway behind my cafe, but: late one night, I was leaving work and started whistling, "If I Only Had A Brain." This man stumbled out of a parking structure and did the whole Scarecrow dance in front of me.
CanadianDimes 1 year ago
Many years ago I worked at a large retail chain. When I was on a till and a customer was buying condoms, they’d often be very embarrassed and ask that I scan and bag them first so no one else would see. One evening a woman came to my till with a small basket of items, including condoms. She didn’t say anything or act embarrassed and when the transaction was done, I handed her the bag and said my standard “thank you and have a good evening”. She gave me a huge grin and said “oh, I will!”. She was my favourite customer EVER.
Adam Zad 1 year ago
It's best when she buys the economy-size box and says "I hope that's enough for the evening. How late are you open?"
Load More Replies...
James Tartaglione 1 year ago
my favorite was when i worked at a print shop. lawyer argued with me that the gray cover stock we used for her project was not "gray" but was "dark white". she did not like the fact i countered with "actually it looks more like a light black"
Amanda 1 year ago
My all time favourite complaint story from when I worked on social media for Marks and Spencer( UK , likes to think of itself as upmarket) Please bear in mind, this interaction took place on FB and may still be searchable if I cared to look. So..... Angry customer complained that m&s didn't make it clear enough that chicken, BACON and mushroom pie contains pork. She wanted a warning label on the packaging to say it contains pork. I resigned shortly after
T 1 year ago
I worked in a deli within a small grocery store and we regularly had samples out for whatever was new in the deli case. This one day we had cashews that were used to make a dressing for the salad. Older woman comes in and wants some things from the deli case. As was customary, I pointed out the cashew samples while I gathered her things and she said, "oh, no thank you. I've already had my cashews for the day." Years later and still one of the most mundanely interesting things anyone's ever said to me.
zak 1 year ago
Might have just been a joke with a dry delivery, cuz that sounds like something my Dad or I would say lol
Load More Replies...
Susan Bosse 1 year ago
I was a mgr at Applebees. Had a table eat/compliment everything until their bill came. They wanted the server to have me take their spinach artichoke dip off their bill as they didn't like it. (They'd eaten it all except one chip.) The reason? They "didn't know it would have so much spinach." Uh. Duh. It's the first word of the dish's name. I would have argued them till the death but not worth $8.99. I figure they didn't have enough money to cover their ticket and needed it removed.
Susan Bosse 1 year ago
Was a server at Chili's. Guy tells me it's 21st birthdat. Meal goes fine. Party of 5 or 6 there for about an hour-ish at lunch. At the end he said "I think I want to order my first legal drink. The only thing is that, if I do, I won't have anything left to tip you." He ordered the drink and then tipped me $1 on about $50.
Load More Replies... zak 1 year ago
I work in the mortgage industry, in departments that deal with delinquent loans (foreclosures, modifications, short sales, etc). I wish I could save some of the letters and court documents we receive from the "sovereign citizen" people lol, they're bonkers. They respond to court filings talking about how money isn't real since the U.S. stopped using the gold standard, we have no jurisdiction because they declared themselves their own country and now they aren't subject to our laws, etc. Pages and pages of nonsense, but they're hilarious and worth reading every word, since it's way more entertaining than the regular drudgery 😆
Cassi Lyris 1 year ago
For everyone wondering about my schizophrenia comments. I have had the distinct misfortune of being born into a family with a schizophrenic Great Aunt, Uncle, and 2 of my 12 cousins. I am unfortunately extremely well versed in what it's like to be around. Especially when they refuse all forms of treatment. People on the outside have a hard time understanding that the bonkers realm inside their head is their reality. The beings completely invisible to us are 100% real to them. It is a cruel disease, not just to the sufferer themselves but everyone around them too. It's so prevalent and untreated too, and in my experience only gets worse with age.
Christian Fuller 1 year ago
Decades ago, long before superstores became a thing, I worked at a retail bookstore. I was restocking the children's section in the back, when a customer came up to me and asked where the VCRs were. I asked, "Are you looking for videos?" which would have a modicum of sense, and they replied, "No, VCRs." I had to tell them that we didn't carry them, we were just a bookstore.
Apatheist Account2 1 year ago
Reminds me of the bloke who asked for an audio book with subtitles. That would be - a book.
Load More Replies...
Emi Axelrod 1 year ago
I had a customer come in one time telling me that she got a breakfast sandwich from another location of the chain I work for. She claims there was a baby tooth in it, and is convinced that it had human meat in it. She shows me this pimple near her mouth that looks really nasty and tells me that she woke up this morning to find that, and is convinced that’s from eating it as well. She also tells me how her son said her breath smelled like death that morning. I’m standing there unsure what to say to her, as she’s not checking out or anything, just telling me this story about a different location, which, has a section that my location does not. My location doesn’t offer the fresh-made breakfast sandwiches or whatever else that the location she got that one from does. I’m guessing it was a bone shard from the pork or beef used that accidentally got mixed in. Or it could have been an animal tooth. Humans aren’t the only ones with teeth! But she’s convinced she was given human meat!
Colin Matthews 1 year ago
Used to run clothing/camping stores. we shut stores for stocktakes. everything is locked , big signs, we let everyone know in advance etc. This vile older guy tries to force his way in because he wants to buy some discount vests for himself, eventually resorting to trying to leverage off his wife having cancer that i have to let him in. Literally would not clear off, tried three times. the final time i told him if he tried again i would have him arrested for trespass. Finally seemed to sink in
Chris Alderson 1 year ago
When I was young, about 50 years ago, my personal phone number was one digit off from an all-night delivery pizza place. You know who calls for pizza at two in the morning? Drunks. And they didn't believe me when I told them it was a wrong number. They wouldn't change their number, either. I was losing a lot of sleep. So I started taking orders.
Jude Laskowski 1 year ago
There was an attorney in my city whose last name was almost like mine, just one letter off. I frequently received calls from his clients because our names were next to each other's in the phone book. After repeatedly telling them they had the wrong number, I finally started taking messages for him, then calling his correct number. He apologized profusely, and after a few times, took me out for dinner at a really nice restaurant. I was a police officer at the time, and many judges would ask about my "brother". They didn't get it either.
Load More Replies...
Sue Ellen Jensen 1 year ago
I had to cover the paint desk in the big-box store I sold flooring installs in, and knew as I walked up to it that the old guy could be a problem as he had a can of roof sealant. We had just had a big to-do about Building Materials associates sending customers to Paint to shake 5heir cans of sealant. The mixing machines can't handle anything that viscous and an email was sent out about it to all associates. Sure enough, that's what this guy wanted. After the usual back-and-forth about having had it done before, I've been coming here for 10 years, yada, yada, yada. I maintain my cool and just tell him it can't be done and sorry if it was done before. He leans over the counter and yells at me "You're an idiot!" I lean over and look him in the eyes and tell him, "Sir, I will help you as best I can but You Will Not Call Me Names!" He quietly asks for a manager so I call for one who tells him the same thing: we can only put paint in the shaker. Even shows him the inside of the shaker. A*s*
Scotty Dean 1 year ago (edited)
Our business closes at 5 pm, and my wife is a stickler for lock the door and lower the security screen. My first job ever, that owner didn't lock up until people stopped arriving one after another, sometimes we'd still have customers 20 minutes late. Just shared that so you'd know my wife's tone of voice, and attempt to give this customer a negative answer. So, customer calls to find out what time we close, which is in 20 minutes; said she'd be right there. Wife checks to find out where this woman is - turns out to be an absolutely minimum 30 minute drive away, so wife gives hours for the next day. Woman does go ahead and shows up 15 minutes after we closed, and starts banging on the security shutters. THEN she calls the sheriff's department and has deputies come out to her when she complained we wouldn't serve her. Deputy tries to explain to her we can close when we want, and better yet, our hours are posted on the shutters (after she admitted arriving 15 minutes after close)........
Andrewsarchus42 1 year ago
My favorite story from my time in retail is the legend of Tall Person Jeans Lady.
saralynn lessord 1 year ago (edited)
I had a woman call the emergency room I worked in and asked if she could get her COVID vaccine via a tele- med appointment. Um , no I explained it was an in person appointment only. She got flustered, hung up and called back thinking she would get someone else and a different answer.
Elizabeth Spalding 1 year ago
I ran a non profit where hand made items were resold and the profits donated. I can not tell you how many times that I had to explain to people that it was not okay to haggle the prices as they are charity donations. Literally had to explain this to older adults at least once a day!!
Jeremy James 1 year ago
Not a customer, because this was in the alleyway behind my cafe, but: late one night, I was leaving work and started whistling, "If I Only Had A Brain." This man stumbled out of a parking structure and did the whole Scarecrow dance in front of me.
CanadianDimes 1 year ago
Many years ago I worked at a large retail chain. When I was on a till and a customer was buying condoms, they’d often be very embarrassed and ask that I scan and bag them first so no one else would see. One evening a woman came to my till with a small basket of items, including condoms. She didn’t say anything or act embarrassed and when the transaction was done, I handed her the bag and said my standard “thank you and have a good evening”. She gave me a huge grin and said “oh, I will!”. She was my favourite customer EVER.
Adam Zad 1 year ago
It's best when she buys the economy-size box and says "I hope that's enough for the evening. How late are you open?"
Load More Replies... James Tartaglione 1 year ago
my favorite was when i worked at a print shop. lawyer argued with me that the gray cover stock we used for her project was not "gray" but was "dark white". she did not like the fact i countered with "actually it looks more like a light black"
Amanda 1 year ago
My all time favourite complaint story from when I worked on social media for Marks and Spencer( UK , likes to think of itself as upmarket) Please bear in mind, this interaction took place on FB and may still be searchable if I cared to look. So..... Angry customer complained that m&s didn't make it clear enough that chicken, BACON and mushroom pie contains pork. She wanted a warning label on the packaging to say it contains pork. I resigned shortly after
T 1 year ago
I worked in a deli within a small grocery store and we regularly had samples out for whatever was new in the deli case. This one day we had cashews that were used to make a dressing for the salad. Older woman comes in and wants some things from the deli case. As was customary, I pointed out the cashew samples while I gathered her things and she said, "oh, no thank you. I've already had my cashews for the day." Years later and still one of the most mundanely interesting things anyone's ever said to me.
zak 1 year ago
Might have just been a joke with a dry delivery, cuz that sounds like something my Dad or I would say lol
Load More Replies... Susan Bosse 1 year ago
I was a mgr at Applebees. Had a table eat/compliment everything until their bill came. They wanted the server to have me take their spinach artichoke dip off their bill as they didn't like it. (They'd eaten it all except one chip.) The reason? They "didn't know it would have so much spinach." Uh. Duh. It's the first word of the dish's name. I would have argued them till the death but not worth $8.99. I figure they didn't have enough money to cover their ticket and needed it removed.
Susan Bosse 1 year ago
Was a server at Chili's. Guy tells me it's 21st birthdat. Meal goes fine. Party of 5 or 6 there for about an hour-ish at lunch. At the end he said "I think I want to order my first legal drink. The only thing is that, if I do, I won't have anything left to tip you." He ordered the drink and then tipped me $1 on about $50.
Load More Replies... zak 1 year ago
I work in the mortgage industry, in departments that deal with delinquent loans (foreclosures, modifications, short sales, etc). I wish I could save some of the letters and court documents we receive from the "sovereign citizen" people lol, they're bonkers. They respond to court filings talking about how money isn't real since the U.S. stopped using the gold standard, we have no jurisdiction because they declared themselves their own country and now they aren't subject to our laws, etc. Pages and pages of nonsense, but they're hilarious and worth reading every word, since it's way more entertaining than the regular drudgery 😆
Cassi Lyris 1 year ago
For everyone wondering about my schizophrenia comments. I have had the distinct misfortune of being born into a family with a schizophrenic Great Aunt, Uncle, and 2 of my 12 cousins. I am unfortunately extremely well versed in what it's like to be around. Especially when they refuse all forms of treatment. People on the outside have a hard time understanding that the bonkers realm inside their head is their reality. The beings completely invisible to us are 100% real to them. It is a cruel disease, not just to the sufferer themselves but everyone around them too. It's so prevalent and untreated too, and in my experience only gets worse with age.
Christian Fuller 1 year ago
Decades ago, long before superstores became a thing, I worked at a retail bookstore. I was restocking the children's section in the back, when a customer came up to me and asked where the VCRs were. I asked, "Are you looking for videos?" which would have a modicum of sense, and they replied, "No, VCRs." I had to tell them that we didn't carry them, we were just a bookstore.
Apatheist Account2 1 year ago
Reminds me of the bloke who asked for an audio book with subtitles. That would be - a book.
Load More Replies... Emi Axelrod 1 year ago
I had a customer come in one time telling me that she got a breakfast sandwich from another location of the chain I work for. She claims there was a baby tooth in it, and is convinced that it had human meat in it. She shows me this pimple near her mouth that looks really nasty and tells me that she woke up this morning to find that, and is convinced that’s from eating it as well. She also tells me how her son said her breath smelled like death that morning. I’m standing there unsure what to say to her, as she’s not checking out or anything, just telling me this story about a different location, which, has a section that my location does not. My location doesn’t offer the fresh-made breakfast sandwiches or whatever else that the location she got that one from does. I’m guessing it was a bone shard from the pork or beef used that accidentally got mixed in. Or it could have been an animal tooth. Humans aren’t the only ones with teeth! But she’s convinced she was given human meat!
Colin Matthews 1 year ago
Used to run clothing/camping stores. we shut stores for stocktakes. everything is locked , big signs, we let everyone know in advance etc. This vile older guy tries to force his way in because he wants to buy some discount vests for himself, eventually resorting to trying to leverage off his wife having cancer that i have to let him in. Literally would not clear off, tried three times. the final time i told him if he tried again i would have him arrested for trespass. Finally seemed to sink in
Chris Alderson 1 year ago
When I was young, about 50 years ago, my personal phone number was one digit off from an all-night delivery pizza place. You know who calls for pizza at two in the morning? Drunks. And they didn't believe me when I told them it was a wrong number. They wouldn't change their number, either. I was losing a lot of sleep. So I started taking orders.
Jude Laskowski 1 year ago
There was an attorney in my city whose last name was almost like mine, just one letter off. I frequently received calls from his clients because our names were next to each other's in the phone book. After repeatedly telling them they had the wrong number, I finally started taking messages for him, then calling his correct number. He apologized profusely, and after a few times, took me out for dinner at a really nice restaurant. I was a police officer at the time, and many judges would ask about my "brother". They didn't get it either.
Load More Replies... Sue Ellen Jensen 1 year ago
I had to cover the paint desk in the big-box store I sold flooring installs in, and knew as I walked up to it that the old guy could be a problem as he had a can of roof sealant. We had just had a big to-do about Building Materials associates sending customers to Paint to shake 5heir cans of sealant. The mixing machines can't handle anything that viscous and an email was sent out about it to all associates. Sure enough, that's what this guy wanted. After the usual back-and-forth about having had it done before, I've been coming here for 10 years, yada, yada, yada. I maintain my cool and just tell him it can't be done and sorry if it was done before. He leans over the counter and yells at me "You're an idiot!" I lean over and look him in the eyes and tell him, "Sir, I will help you as best I can but You Will Not Call Me Names!" He quietly asks for a manager so I call for one who tells him the same thing: we can only put paint in the shaker. Even shows him the inside of the shaker. A*s*
Scotty Dean 1 year ago (edited)
Our business closes at 5 pm, and my wife is a stickler for lock the door and lower the security screen. My first job ever, that owner didn't lock up until people stopped arriving one after another, sometimes we'd still have customers 20 minutes late. Just shared that so you'd know my wife's tone of voice, and attempt to give this customer a negative answer. So, customer calls to find out what time we close, which is in 20 minutes; said she'd be right there. Wife checks to find out where this woman is - turns out to be an absolutely minimum 30 minute drive away, so wife gives hours for the next day. Woman does go ahead and shows up 15 minutes after we closed, and starts banging on the security shutters. THEN she calls the sheriff's department and has deputies come out to her when she complained we wouldn't serve her. Deputy tries to explain to her we can close when we want, and better yet, our hours are posted on the shutters (after she admitted arriving 15 minutes after close)........
Andrewsarchus42 1 year ago
My favorite story from my time in retail is the legend of Tall Person Jeans Lady.
saralynn lessord 1 year ago (edited)
I had a woman call the emergency room I worked in and asked if she could get her COVID vaccine via a tele- med appointment. Um , no I explained it was an in person appointment only. She got flustered, hung up and called back thinking she would get someone else and a different answer.
Elizabeth Spalding 1 year ago
I ran a non profit where hand made items were resold and the profits donated. I can not tell you how many times that I had to explain to people that it was not okay to haggle the prices as they are charity donations. Literally had to explain this to older adults at least once a day!!
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