"Payphones?"

"In 2017, when I decided to relocate my studio to a different part of Rochester, NY, colleagues immediately questioned my choice of locations, making comments along the lines of: “...that area's a war zone.” My experience with my new neighborhood had been consistently positive, so I wondered what gave them the impression that this neighborhood was especially dangerous."

"People seemed to focus on how the neighborhood looked when they tried to describe what gave them the impression that the location was particularly dangerous. Several visual cues were mentioned: abandoned buildings, garbage, and people loitering. But one factor mentioned by a number of people caught me by surprise. They were disturbed by the number of payphones that still remained in this neighborhood, inferring that only criminals use payphones these days."

"It turns out there were an unusually high number of payphones in the new neighborhood. Curious, I began photographing and testing them. The vast majority of these public payphones were working. And I soon learned that far from being used by criminals, these phones were providing a lifeline for some of the poorest residents in the area."

"The reactions of my colleagues drove me to start educating myself. I wanted to know what led these individuals to form these perceived ideas of a location they never visited. I photographed payphones and began mapping their locations, then overlaid them with census maps showing economic status, ethnicity, age, and sex, and the city's crime map. What became immediately apparent was the direct correlation between the poverty level and the location of the payphones."

"Areas with the most payphones coincided with Rochester neighborhoods where the average family incomes are lower than $20,000 annually. A December 2013 article in Rochester's Democrat & Chronicle investigated the decline of the city's payphones and reported how they serve as a lifeline for many individuals in these poorer communities. The 3,055 payphones in the Rochester area are being used on average once every four days. And although the crime maps show small pockets of crime in the poorest neighborhoods, there was no direct correlation between the location of payphones and incidents of crime."

"I learned that the working payphones in the Greater Rochester communities reflected an unusually altruistic felicific calculus on the part of Frontier Communications, the local telecommunications provider. Instead of focusing on profits the company chose to leave and maintain the payphones in the areas where they are most heavily needed. This choice by Frontier is not the typical profit-driven decision usually seen in corporate America (with an average payphone use of once every four days, there's clearly no profit center for the corporation) but it is one of community service."

"Bigger Picture."

"Change in technology has accelerated rapidly in recent years, and in many areas, it has outpaced the ability of policymakers to make those advances equally available to socially and economically vulnerable citizens. There also appear to be unconscious biases that come into play, judgments that are formed about people who aren't able to access contemporary technologies in their daily lives, and who continue to depend on technologies and systems that just a decade or so ago were accepted as “normal.” Those unacknowledged biases, those judgments that are made without a basis, in fact, can, unfortunately, lead to ignorant assumptions that incorrectly mislabel a neighborhood or community; or may even lead to dangerous situations when employed by policymakers."

"I've found that payphones are a case in point. In Detroit, Michigan, for example, politicians decided to have all public payphones removed without studying or surveying their actual use. They simply assumed the criminal connection. This decision was based on a further assumption that everyone today must own a mobile phone. Decision-makers lacking facts or any real understanding of issues facing citizens from different economic classes just acted on a misperception."

"Through Felicific Calculus I hope to challenge negative perceptions of these social markers that lead people to conflate poverty with a crime. I hope the juxtaposition of the images and the mapping overlays may engage viewers in examining their own gut perceptions of social markers, like payphones and payphone use, and explore the gaps between their prejudgments and the reality of how those phones actually serve individuals who may be less privileged. Though they are relics to most of us, payphones remain important for residents trapped in lower economic circumstances."