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Instacart is an American company that operates a pick-up and delivery service in the United States and Canada, which runs via a website and mobile app.

The idea is simple: a person selects products from participating retailers, and an independent contractor, also known as a shopper, picks up the items and delivers them.

However, the reality is much more chaotic. As the subreddit r/InstacartShoppers shows, the interactions on the platform can get quite funny, weird, infuriating, and even creepy.

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    The range of stores someone can purchase from (and, in turn, the orders themselves) depends on where they live. Typically, Instacart provides access to a range of retailers, including:

    • grocery stores;
    • pharmacies;
    • big box stores;
    • pet supply chains;
    • office supply retailers.
    #3

    Had A Delivery That Was Just 4 20lb Cat Food Bags This Morning, And Upon Arrival

    Had A Delivery That Was Just 4 20lb Cat Food Bags This Morning, And Upon Arrival

    thegabe101 Report

    #4

    So I Had A First Today. Take The First Load To The Customer’s Door And Come Back For Another And There’s A Damn Goat In My Trunk Investigating Things

    So I Had A First Today. Take The First Load To The Customer’s Door And Come Back For Another And There’s A Damn Goat In My Trunk Investigating Things

    BSBHVR2 Report

    #5

    The Only Type Of Customer I Like Meeting Me At The Door

    The Only Type Of Customer I Like Meeting Me At The Door

    fossa_97 Report

    Instacart offers free deliveries for new members, but afterward, delivery fees start from $3.99 for same-day orders over the value of $35. Otherwise, they will vary according to these factors:

    • the time of day;
    • a person’s location;
    • the size of the order.
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    However, it's also important to highlight that the delivery fees do not include tips for the shoppers.

    #7

    When You Pull Up To A Big A**ed Apartment Complex And Worry About Having To Hunt For The Address, But Then You Realize That Ricky Is A God Damn Hero. 5 Stars Ricky... Would Deliver Again

    When You Pull Up To A Big A**ed Apartment Complex And Worry About Having To Hunt For The Address, But Then You Realize That Ricky Is A God Damn Hero. 5 Stars Ricky... Would Deliver Again

    RKT7799 Report

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    Penguin Panda Pop
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I worked in customer sevice for over 15 years. The customers who put a little bit of thought into how to make your job easier are the best people.

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    #8

    I Thought The Candies Are For Kids For A While

    I Thought The Candies Are For Kids For A While

    cloudiett Report

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    Say No to Downvoting
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    How many deliveries does that person get that necessitates all that? Do they bring it in at night and when it’s rainy? Do they leave it there until it’s gone/past it’s use by date all all faded and gross? Did they do it for one week, take a picture to show off then eat it all themselves? I have so many questions!

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    #9

    This Order Was 25 Boxes Of Breakfast Bars And 6 Cases Of Water. Didn’t Even Mind Carrying The 6 Cases Of Water!!! I Knew It Was For The March In Dc. Makes Me Proud To See. I Bought Some Fruit Snacks For Them To Give Out For The Kids. #blacklivesmatters

    This Order Was 25 Boxes Of Breakfast Bars And 6 Cases Of Water. Didn’t Even Mind Carrying The 6 Cases Of Water!!! I Knew It Was For The March In Dc. Makes Me Proud To See. I Bought Some Fruit Snacks For Them To Give Out For The Kids. #blacklivesmatters

    aaash_519 Report

    Grocery delivery can be a convenient and potentially safer option for many individuals, including:

    • People with certain health conditions: Certain health issues may make in-store shopping difficult or stressful for some. Those who find shopping difficult due to mobility problems, chronic fatigue, or other similar reasons may benefit from a home delivery service.
    • People following a meal plan: Instacart makes it easier to stick to a specific shopping list, and this may be helpful for those who are trying to improve the quality of their diet.
    • People who want to avoid impulse buys.
    • Busy people: Instacart may be helpful for those who work long hours or have caring responsibilities and wish to save time.
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    #10

    Rough Day

    Rough Day

    jroberson1991 Report

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    KM
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    To be fair, whether you are pregnant of have covid you deserve an icecream. And if both are negative you can celebrate (or console) with one.

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    #12

    Kelly Likes Her Job A Lil Too Much

    Kelly Likes Her Job A Lil Too Much

    Dsg1695 Report

    #13

    What A $1 Tippers House Looks Like

    What A $1 Tippers House Looks Like

    easyetx Report

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    Jill Rhodry
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    That's why they've got the house - frugal - or cheapskates, or miserly, or stingy....

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    There are currently more than 600,000 existing shoppers delivering the things people need.

    But the amount of money they earn varies and depends a lot on their role type. In the United States, for example, there are options to become a full-service shopper or an in-store shopper.

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    #14

    Customer Left An Envelope With My Name On It

    Customer Left An Envelope With My Name On It

    Whats_Up4444 Report

    #16

    Met These Characters On A Delivery Today

    Met These Characters On A Delivery Today

    SquarePeg37 Report

    #17

    Well Damn Kimmy

    Well Damn Kimmy

    Charlieee26_ Report

    Full-service shoppers:

    • Can shop for and deliver groceries (car needed);
    • Are independent 1099 contractors (they handle taxes);
    • Are able to work when they want;
    • Can earn tips on top of pay;
    • Option is available wherever Instacart operates.
    #18

    Marie’s Reaction To Me Having To Evacuate The Kroger In The Middle Of Her Batch

    Marie’s Reaction To Me Having To Evacuate The Kroger In The Middle Of Her Batch

    dognamedwaffles Report

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    #19

    I Don’t Even Know How To Respond To This Smh

    I Don’t Even Know How To Respond To This Smh

    Hungry_Package9798 Report

    #21

    Instacart Support Is So Good

    Instacart Support Is So Good

    AntObvious9168 Report

    In-store shoppers:

    • Shop on an assigned shift;
    • Do in-store shopping only (no delivery, so a car isn't required);
    • Are part-time employees of Instacart (the company handles taxes);
    • Work shifts up to 29 hours per week;
    • Option is available in many areas (but not all) to help meet increased demand.
    #22

    Instacart Sent Me To The Wrong Address. Customer Care Can’t Figure Out Where This Customer Lives Or Phone Number So They Cancelled The Order. So Here I Am With $600 Worth Of Crab And Lobster

    Instacart Sent Me To The Wrong Address. Customer Care Can’t Figure Out Where This Customer Lives Or Phone Number So They Cancelled The Order. So Here I Am With $600 Worth Of Crab And Lobster

    Ricothebuttonpusher Report

    #24

    How Am I Gonna Fit This Into A Toyota Camry?

    How Am I Gonna Fit This Into A Toyota Camry?

    AceonPiano Report

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    For full-service shoppers, Instacart is like Uber for food. While in-store shoppers earn a fixed, hourly wage, these folks earn by the order with varying amounts.

    The Instacart app shows an estimate of potential earnings for every order and guarantees shoppers will earn at least $5 for each delivery-only run and $7 to $10 for each full-service (shop, load, and deliver) batch. 

    #27

    Well There Goes My Tip

    Well There Goes My Tip

    flailinguntoblivion Report

    #28

    Costco- $1,050 Order. Life Changing Tip

    Costco- $1,050 Order. Life Changing Tip

    Took this thinking it might be percentage based tip. Nah, customer tipped flat 25.

    1hr 46 minutes in store. 10 mins loading… which I had to Tetris in my camry. 10mins unloading into cust garage.

    Biggest order I’ve done so far. I’ve done orders from the same store, paid 3x more and took less time. Needless to say I was disappointed after all the hard work

    cremesar Report

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    Phillip Neely
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    43 bucks for 2hrs of work and you still crying…come on that’s a good hourly wage in many communities.

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    #29

    The Customer Had This Sign In Front Of Her House. She Tipped $2

    The Customer Had This Sign In Front Of Her House. She Tipped $2

    Gabriel_ko Report

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    Monday
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    If I have a pro-choice sign outside my house, will you expect me to do your abortion for you? No? So why on Earth are you expecting the person with the raise the minimum wage sign to pay your wage? The whole point of raising the minimum wage is to A: Help people earn a living and B: Get rid of the bloody tip culture.

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    Earning potential is usually higher when customer demand spikes, so working on Sundays and during popular events, like the Super Bowl, can mean more money, but, as you can see from the pictures, more interaction with customers can increase your headache as well.

    #30

    And The Trophy For Most Entitled Customer Goes To

    And The Trophy For Most Entitled Customer Goes To

    Yuri_Ligotme Report

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    #31

    Needless To Say, I Had A Bit Of A Crappy Night Last Night. This Lady Summed It Up Pretty Well. She Also Called And Gave Instacart Hell As Well

    Needless To Say, I Had A Bit Of A Crappy Night Last Night. This Lady Summed It Up Pretty Well. She Also Called And Gave Instacart Hell As Well

    MomluvsSyd Report

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    Ben
    Community Member
    1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I believe this person is in St. Louis Missouri!

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    #32

    Cancelled So Quickly Because Ew

    Cancelled So Quickly Because Ew

    Opposite_Return_9252 Report

    #33

    I Can’t Wait To Be Done With Instacart

    I Can’t Wait To Be Done With Instacart

    Hot_Boysenberry_3684 Report

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    #34

    Rude Customer Gets Equal Treatment

    Rude Customer Gets Equal Treatment

    reddit.com Report

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    TheGoodBoi
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    That would be a waste of time for everyone lol...When I was a delivery driver for pizza, this happened allllll the time. Usually would get the "*grumble* I'll just come to the get and get it a*****e" It's not our fault you ordered something and won't provide the gate code...

    #36

    Go F**k Yourself And Make A Note Of It, Maybe!? No Communication Attempts Until I Was Minutes From Delivery, 50+mins Into The Batch. This Specific Store Doesn’t Even Have Paper Bags, As The Specific Township Is One Of Few That Isn’t Enforcing A Bag Ban In Our County

    Go F**k Yourself And Make A Note Of It, Maybe!? No Communication Attempts Until I Was Minutes From Delivery, 50+mins Into The Batch. This Specific Store Doesn’t Even Have Paper Bags, As The Specific Township Is One Of Few That Isn’t Enforcing A Bag Ban In Our County

    30DollarsPerMile Report

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    #37

    I Received No Help, But I Did Receive This

    I Received No Help, But I Did Receive This

    fv1021 Report

    #39

    Instacart Shopper Being Weird With My Girl

    Instacart Shopper Being Weird With My Girl

    Kase215 Report

    #41

    When You Provide Really Solid Service For Someone Thanks Instacart For Taking Our Tips Away. More Than Likely Some Of The Best Service They’ve Ever Had

    When You Provide Really Solid Service For Someone Thanks Instacart For Taking Our Tips Away. More Than Likely Some Of The Best Service They’ve Ever Had

    dangles1023 Report

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    Monday
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This is fair. Tips are meant to be something extra added on for good service, not a requirement. A chunk of that service/delivery fee is supposed to go to the employee as pay anyway. I know that doesn't always happen, but it's not up to the customer to make up for s****y wages.

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    #43

    I Try Not To Judge Others Too Harshly But Come On

    I Try Not To Judge Others Too Harshly But Come On

    anonnemous Report

    #44

    No, I Did Not!

    No, I Did Not!

    OptimalCreme9847 Report

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    Lakota Wolf
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    As someone who worked retail for 2 1/2 years, I can assure you, what you see on the shelf is what we have. We rarely “have some in back” unless we’ve literally gotten some in that day’s load and haven’t checked it in yet (in which case I couldn’t give it to you anyways!) Whenever you ask us to “go check in the back anyway”, we walk into the back, díck around on our phone or chat with a co-worker for two minutes, and then come back out. “No, sorry, I couldn’t find anything in back…”

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    #45

    I Couldn’t Believe My Eyes!!!

    I Couldn’t Believe My Eyes!!!

    vannbabu Report

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    Monday
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Guessing someone got an unexpected discount on their items and rather than save the money they took the savings and turned it into a tip. Very nice for the delivery person!

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    #46

    Is This Legit? Have Y’all Paid With Your Card?

    Is This Legit? Have Y’all Paid With Your Card?

    zADDYFATSACKz Report

    #47

    Why Are Customers Like This ?

    Why Are Customers Like This ?

    InspectionClassic377 Report

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    Take me to dinner first
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Maybe they have a devastatingly awful jealous wife that feels insecure by female shoppers, which would lead to the new question "why are people like this?"

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    #48

    Cancel Order

    Cancel Order

    Gravygrabbr Report

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    #49

    Instacart Shopper Didn't Want To Get Out And Walk

    Instacart Shopper Didn't Want To Get Out And Walk

    Charming-Copy3307 Report

    #50

    Never Thought This Would Ever Happen To Me!

    Never Thought This Would Ever Happen To Me!

    Obvious_Advantage Report

    #51

    First Batch Of The Morning… 30 Pineapples

    First Batch Of The Morning… 30 Pineapples

    justsomeone19 Report

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    #53

    Gotta Love Support (I Haven’t Been Getting Paid)

    Gotta Love Support (I Haven’t Been Getting Paid)

    dauntinghaleigh Report

    #54

    “They’re Out Of The Green Celery”

    “They’re Out Of The Green Celery”

    agarcia900 Report

    #56

    I Think I May Have Finally Snapped

    I Think I May Have Finally Snapped

    Ellen__D Report

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    Penguin Panda Pop
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    A version of this should be the standard message when folks try to reduce the tip.

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    #59

    Customer Dog Attacked Car During Delivery

    Customer Dog Attacked Car During Delivery

    CommercialCurrent918 Report

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    #61

    Note Left On My Car From Other Shoppers

    Note Left On My Car From Other Shoppers

    Individual-Cress5472 Report

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    LonelyLittleLeafSheep
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Instacart "batches" multiple orders together and offers them as a group. You have to shop them all simultaneously. They do it to hide non-tipping orders that no one wants. The shopper can't see who tipped what until they accept the order, then they're penalized if they cancel after accepting.

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    #63

    Yeah How About No

    Yeah How About No

    TheRizzler102 Report

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    Monday
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    What's wrong with this one? The heading says "yeah how about no" but a customer wanting a receipt and wanting to actually get their stuff at the door is perfectly reasonable.

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    #64

    Got A Unique Request Today

    Got A Unique Request Today

    Olympian888 Report

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    Jason
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I did this one time when I was sick. At least the "can you find a gift bag that will fit this stuff"

    #65

    What Did They Do With All Those Bananas?

    What Did They Do With All Those Bananas?

    420kittybooboo Report

    #66

    Sorry Ma’am I Don’t Control The Stock Of The Store

    Sorry Ma’am I Don’t Control The Stock Of The Store

    zandsland Report

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    Jason
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I can empathize. I'm like let me order noodles to make this dish and a few other things that I might as well add in. No noodles. Or planning on making pulled pork no pork shoulder but all the other stuff I don't need and can't make s meal from

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    #67

    Charged $80 For 2lbs Of Salmon

    Charged $80 For 2lbs Of Salmon

    GoodEyeSniper83 Report

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    RapidUnscheduledDisassembly
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    That "~2 lb" means that packages are usually around 2 lbs. on average, but weights vary. The package ended up being entered as 8.99 pounds. Either the package weight was entered wrong, which is a store problem, or the shopper picked out a shopping huge package that was 8.99 pounds. Probably mislabeled weight.

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    #68

    I’m Sad Wanted To Give Back And Was Ignored

    I’m Sad Wanted To Give Back And Was Ignored

    I’ve had to instacart shop for living and recently got a good job. I wanted to give back to other shoppers so I did a grocery order while I’m at the beach for a festival. I gave a good tip and was waiting with a thank you bag with snacks and a Java monster. The driver wouldn’t answer the whole order and when it said delivered I asked where and no response. Turns out they left the order in the lobby even tho I had hand to customer on… oh well next time

    DeathUnicornIRL Report

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    #70

    Nahhh, Not Today!

    Nahhh, Not Today!

    Minimum_Papaya698 Report

    #74

    To The Person Who Lost Their Mind On Here Re Flowe

    To The Person Who Lost Their Mind On Here Re Flowe

    flowercan126 Report

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    #75

    My Moms Shopper From A Day Or Two Ago

    My Moms Shopper From A Day Or Two Ago

    KenidotGaming Report

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    LH25
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Nope. Not tipping until I have the order and know it's all correct.

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    #76

    The Shopper Never Came Back For The Groceries

    The Shopper Never Came Back For The Groceries

    Sweetie574 Report

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    ƒιѕн
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    A little context from OP - I came home to groceries I didn't order on my porch. I waited 20 minutes and the shopper never came back. Feeling blessed, but sad for the shopper/client. Looks quite expensive too.

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    #77

    After 2 Years Of Gig Driving, My First Snack Tray

    After 2 Years Of Gig Driving, My First Snack Tray

    ToonaSandWatch Report

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    #78

    Do Yall Ever Accidentally Text Your Wives On Here

    Do Yall Ever Accidentally Text Your Wives On Here

    peachyky Report

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    Kat O.
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Maybe I'm just jaded, but this feels fake. Like he was hoping to make the customer feel sorry for him and tip him more.

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    #79

    Is This Crazy To Send My Shopper?

    Is This Crazy To Send My Shopper?

    IntrovertedDesigner1 Report

    #81

    Tip Bated In The Worst Way Possible!

    Tip Bated In The Worst Way Possible!

    Sea_Excitement2289 Report

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    LonelyLittleLeafSheep
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    And the customer will request a no-contact delivery to be left on the porch so they don't have to look the shopper in the eye.

    #82

    At Least They Said Something, First Time I’ve Received A Message Like This

    At Least They Said Something, First Time I’ve Received A Message Like This

    No_Anywhere8982 Report

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    Tania Minhas
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Crazy idea....what if the workers would get a correct payment from their employers?? And not making customers responsible for this f*****g slavery system! Tips are not meant as a main parte of your income, tips are not for just doing your work. Tips are for an exceptional, outstanding service. I really feel sorry for these people being forced to work under such sh***y conditions. All workers deserve a correct payment and should not depend on the kindness of customers.

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    #83

    You Doing It?

    You Doing It?

    Magician_322 Report

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    Terry Tobias
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I'd do it as long as it's just a bag or two. You wouldn't be walking any farther and if the place was a little dodgy, I'd contact the customer and say I couldn't do it.

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    #84

    Suspicious Order

    Suspicious Order

    originaldarkhumor Report

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    ƒιѕн
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Once again, context from OP - 3 Apple Watches totaling around $1000, decided to take it for a possible hidden tip and/or to see how IC handles fraud. I tried talking to support but the chats kept ending for some reason. The lady I delivered it to was blind and had to sign for it her phone (which she did). Asked to take a picture of her with all 3 items to protect myself in the event of fraud (not posting that picture for privacy reasons)

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    #85

    When You Order 6 Bananas, It Means 6 Bananas Lol

    When You Order 6 Bananas, It Means 6 Bananas Lol

    MadKat27 Report

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    Jason
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I've ordered 6 potatoes and been brought 6 bags of potatoes then 1 bag of potatoes and been brought 1 potato

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    #86

    Excited To See How This Is Gonna Work!

    Excited To See How This Is Gonna Work!

    Playful-Pie-6341 Report

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    #88

    This Is A Hot Mess

    This Is A Hot Mess

    SnooSquirrels6518 Report

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    #89

    Pray For Me

    Pray For Me

    Yuri_Ligotme Report

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    Penguin Panda Pop
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I get the joke but, there's actually no reason why both those customers were not super nice.

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    #90

    I Want To Share My Best Week Yet

    I Want To Share My Best Week Yet

    milessss17 Report

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    Chumbo
    Community Member
    1 year ago

    This comment is hidden. Click here to view.

    $714/week, subtract fuel costs, subtract vehicle wear and tear, subtract self employment taxes... If that's your best week, it might be time to seek employment elsewhere

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    #91

    I Thought This Replacement Was A Little Silly

    I Thought This Replacement Was A Little Silly

    JustALittlePodling Report

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    #92

    Help. Does Anyone Know About This?

    Help. Does Anyone Know About This?

    No-Pack-4760 Report

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    Chumbo
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Yikes, what do you have to do to get banned from Costco? I've seen people stand there and smash the entire tray of samples while their kids climb shelves and generally wreak havoc and THEY didn't get banned

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    #93

    Plan B And Hot Pocket Type Of Night

    Plan B And Hot Pocket Type Of Night

    Turbulent-Art-357 Report

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    #94

    Please Don't Accept Deliveries With No Tip

    Please Don't Accept Deliveries With No Tip

    Hollisb1001 Report

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    #95

    Ic’s New Feature Lets You ‘Favorite’ Shoppers

    Ic’s New Feature Lets You ‘Favorite’ Shoppers

    evelynshmevelyn Report

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    #96

    Got Blessed With All This Today. Thanks Ic

    Got Blessed With All This Today. Thanks Ic

    Glittering-Unit-7037 Report

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    Amy Taylor
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I ordered something when I was at my cousin’s 2 hours away and forgot to change the address back to mine, so my groceries for my family of 4 wound up at his house 🤦🏻‍♀️ and he lives alone, lol. I ended up having him share them with his neighbors that I know. Oops.

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    #98

    100 Bags Of Mulch

    100 Bags Of Mulch

    skolgooner Report

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    #99

    True Story

    True Story

    buthaveyoudonedmt Report

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    #100

    Wth. Isn't This Cheating?

    Wth. Isn't This Cheating?

    l5il Report

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    Noname
    Community Member
    1 year ago (edited)

    This comment is hidden. Click here to view.

    How is it cheating? The shopper took the bait and got stiffed. It's like the fish blaming the fisherman for using a lure.

    #101

    Why Are Customers Like This ?

    Why Are Customers Like This ?

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    #102

    What Is Going On W Yall Shoppers?!?

    What Is Going On W Yall Shoppers?!?

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