The r/mildlyinfuriating subreddit is practically a legend on the internet. Created more than a decade ago, way back in June 2012, it’s now home to nearly 6.7 million members from all around the World Wide Web.

Members of the online community share the ‘mildly infuriating’ things that have happened to them. These can range from dealing with rude people and frustrating bureaucracy to rising prices and… horrible experiences with Airbnb and other companies.

According to Airbnb, if you ever have a problem during your stay, you should document the issue and get in touch with your host. The company notes that guests have 72 hours (3 days) to report any issues they find to either the host or Airbnb itself.

It’s recommended that you take photos or film the problem so that there’s evidence, whether you’re dealing with a broken chair or something far more serious.

To be fair, many hosts are going to be able and willing to sort out whatever problem their guests face. It’s in their best interest to do so, after all. If they’re rude or inattentive, if their property is absolutely awful, they won’t have much business in the future.

Reputation has always mattered. But it’s even more important in this day and age, when it’s so easy to collect proof of (lack of) quality service.

If your host is able and willing to help you out, then fantastic. However, if the problem is serious enough that you can’t stay at the place you’ve booked, you may want to ask for a refund. Airbnb prefers it if the guests and hosts work out any problems they have between themselves, directly. However, if your host is uncommunicative or unwilling to refund you your hard-earned cash, get in touch with the company directly. 

“If we find it’s an issue that’s supported by AirCover for guests, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund,” the Airbnb team explains on the company’s website how they approach problematic situations.

All travelers have very different needs and expectations. That’s why it’s so important that Airbnb hosts are super transparent about their property. If the listing photos, descriptions, and reviews match reality, then everything’s fantastic. So long as the guests know what they’re signing up for, there shouldn’t be too many issues. Problems pop up when the listing is portrayed as far more glamorous than it really is.

To put it bluntly: you do not want to dash your guests’ expectations. If your property hasn’t been renovated in ages, don’t try to hide the fact by posting photos from a decade ago, when the home looked better. Guests who feel that they’ve been lied to are going to feel insulted. On the flip side, someone who gets exactly what they were promised will have come to terms with the fact their stay may be slightly uncomfortable.

Airbnb notes that the top amenities that guests want include having a pool, a hot tub, wifi, a kitchen (obviously), free parking, air conditioning and/or heating, a washer or dryer, TV or cable, a fireplace, and self-check-in. These are all things that are nice to have. Though arguably, having access to wifi and a kitchen is far more important than having the luxury of washing your stress away in a hot tub.

Then again, people travel for different reasons. Some just need a logistically sound place to crash because they’re all about active adventuring. Others may genuinely want to unwind in style at the Airbnb home. Hosts need to understand what kinds of travelers they’re attracting with their properties. If they can identify their target audience and cater to them better, they’re more likely to grow a loyal following.

Meanwhile, guests have some other very common sense expectations. When they arrive at a property, they want the place to have the essentials, from toilet paper and soap to fresh towels, linens, and pillows. Moreover, if your guests happen to be working remotely during their trip, they’ll want a reliable wifi connection, a space where they can work comfortably, and good lighting. Even providing something as simple as some paper and a pen can make all the difference for pros working remotely.