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Work in IT? What user habits really get on your nerves?
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#1
Summarising an error in their own garbled way and refusing to tell you the actual error and steps to recreate:
"I tried to make it work and it won't do the thing, there was a box with something in about error so I turned everything off, can you fix it?"
No.
Final score:
0points
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#2
Explaining the same thing over and over again to a client that did a quick google search and is now an apparent expert in your field. Even worse when you’re a woman, one client in particular (the worst for challenging my expertise) never did this with with my male colleagues.
Final score:
0points
#3
Users saying "I got an error " with ZERO explanation of what they were doing, what the error said, etc. Make an attempt, people! We can't help you if we don't know what's wrong!
Final score:
0points
#4
Asking to speak to a technician, “because you sound like a receptionist.” Apparently being AFAB makes IT a big mystery.
Final score:
0points
#5
Talking to "experts".
I actually had someone call and tell me that they had been an engineer for over twenty years (and yet, they were still calling me), so I advised them that I had been a level 2 technician for over two years and they got suddenly very quiet and said "fair enough" and we were able to solve the problem together...
Final score:
0points
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