I think I have been scammed by a legitimate website. Before I purchased the plushie I wanted, I read all the terms and conditions, the FAQ, the shipping policies, and so on, as I had never been on the website before. I clicked on the purchase button for the plushie I wanted and made my first payment online. (I always pay via Klarna on other Swedish websites, and this was my first time paying via VISA or PayPal.)

I thought the shipping would go smoothly, but then the shipping company said it was stuck here in Sweden, and I had to rewrite my address and all. (They have all my details, including my phone number.) The shipping was supposed to take 5-6 business days to reach Sweden and 1-2 business days to deliver it to me.

It has been "stuck" here in Sweden since December 10th, and I have emailed them many, many times but have received no response. And now it’s January 21st, and I really think I’ve been scammed. How do the laws work in cases like this with online purchases?