Nearly half of US frontline retail employees and two-thirds of frontline managers say they are thinking about leaving their jobs in the next few months.
If you're wondering why the numbers are so high, you've probably never worked in the industry. And if you're nodding in approval, saying "Good for them," you're definitely a seasoned vet.
Probably nothing illustrates why these folks are so disillusioned better than the subreddit 'Retail Hell.' This place unites 93,000 members, who go there to vent about their entitled customers, toxic bosses, work conditions, and every other problem that they face on a regular basis.
So we at Bored Panda once again decided to feature some of the sub's most popular recent posts and give these tired voices the stage that they deserve.
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We've Had These Kind Of Karens Right
Upvote for being one of the most truthful things I've ever seen.
Truth For Most Of Us In Retail!!!!
The reason why these memes are so popular on the internet is quite simple. According to McKinsey & Company, around 20 percent of US employees—or approximately 31 million people—work in the retail and hospitality sector.
That is roughly 9 million more employees than in each of the two next-largest industries (the public sector and professional and business services).
If You've Ever Had To Hold Your Tongue, You Know This
Nobody Can Say It Isn’t The Truth
Pocket Money
But this sector faces a much more serious retention challenge than any other.
The quit rate in US retail and hospitality is outpacing the overall US quit rate by more than 70 percent.
Frontline retail employees are recognizing that they have more employment options—and more tools to access them—than ever before.
Be Patient
They wouldn't last one day in a place like that, if they even can't stand the wait?
The Peolpe We Love To Hate
I used to work in a coffee shop with an older lady who didn't take c**p from anyone. One time, a customer came angrily marching back to the bar and said, "Excuse me!? This ISN'T what I ordered!" She looked at the name clearly written on the cup and asked, "Are you Michael?" He huffed, "No!" She exploded, "Then why you take Michael drink!? Jeremy, you deal with him, he crazy!" I loved her so much.
It Would Keep Things Interesting
Murder is little bit too far, but pepper spray would work. One pepper spray per year. If you don't use it somehow, you can transfer it to the next year, up to five years in a row. You can pepper spray customer on behalf of another employee.
Please, God, Nooooooo
Despite that, retail sales in the US, which are adjusted for seasonal swings but not inflation, rose 0.6% in August, the Commerce Department reported Thursday. That’s a slightly faster pace than July’s revised 0.5% gain and marks the fifth straight month of growth. It’s also way higher of economists’ expectation of a 0.2% increase.
Classic
Yup
Respect The Basics
So foolish to upset the people who are preparing the food you're about to eat!
100% Spot On
I have to laugh. So many times I hear "Please put your items in the bagging area" when, in fact, the poor customers have done exactly that. They take them off, same message, they put them back on, same message. So they stand, confused, taking them off and putting them back on. Same message. Finally they stand there defeated, confused and demoralised until a member of staff releases them from their robotic nightmare.
"August retail sales picked up steam as consumers kept spending, though categories like furniture and home furnishings saw a drop," Bob Phibbs, aka The Retail Doctor, told Bored Panda in an email.
"No matter how much we're being told a recession is 'just around the corner,' people still want to go out, meet [others], and discover what is new."
I See The Signs In Every Retail Store And On Every Public Transport In My City Now
It’s honestly [messed] up that people have become so vile to workers over the last few years that these are needed. And ofc the signs do nothing, people still say whatever they want to your face anyways
The signs are better than nothing but what's really needed is management to have to guts to kick out misbehaving customers. They might lose a customer but it means loads to workers who are constantly abused. They might also find that happier workers are more productive workers.
This Happens Almost Daily
All Of This Requires Effort!
Oh You Poor Little, Naive Lamb
I've worked in retail for over 20 years. I'm now a self employed contractor and today I was replacing a display unit behind a newsagents counter. The young lass handling the customers was awesome. Cheerful, polite, smiling, she was enjoying herself. I made sure to tell the manager I thought she was awesome before i left. It took maybe 10 seconds, if that. I hope he told her my feedback too. It makes a huge difference for someone to be recognised as doing their job well.
"What I'm seeing?" the internationally recognized business strategist and customer service expert asked rhetorically.
"One-person coverage that was needed as the pandemic waned is now the norm. Customer service suffers and store refresh between rushes never happens."
Let It Burn
This Is Just Working Retail Right?
When A Customer Tries The "I'm Never Shopping Here Again" Card
Can You At Least Check For Me!!
Yes there is a special shelf out the back where the one remaining packet will be stored for that one customer who asks.
Phibbs, who also released the book The Retail Doctor's Guide to Growing Your Business, said companies need to hire more people than they think they need.
"Pay as much as it takes to get people who won't quit on day 1 and can think on their feet," he added.
Min Wage
This is a good point. You might need no (or few) qualifications to start in retail or service, years of experience definitely makes a person a skilled worker (in Germany there are qualifications for retail workers and servers that take years to get). They should be paid as such!
“Why Isn’t It Taking My Bills” // “I Asked For Cash Back, Why Isn’t It Giving Me The Money” // Actual Things That Were Said When The Machine Looked Like This
A Friendly Reminder
Human Resources, like natural resources, are there to be exploited in corporate processes and the waste products disposed of as cheaply as possible.
What In The World
So over one comment (which was probably exaggerated anyway) the customer goes onto the dark web, finds out deeply personal information which might actually explain why the worker had a bad day and displays it in public. With a message to *him* to choose kindness. What the actual f**k.
I up voted, but you left out the part about him spending $40.00 to get the information. That's some hard core overreacting there.
Load More Replies...Gap is a clothing store, not a restaurant. Such a sign would not stay up for more than a few minutes. Your browsing data is very unlikely to be available on the dark web. This looks very much like a prank. Either totally made up, or some of his co-workers pranked him. Sure, there's a very small change it's real, but 99% says nope.
I am disappointed they didn't think up better search terms for him.
Load More Replies...If the person asking already knows where one can get milk, what’s the motivation of asking a clothing retail employee? Control? Manipulation? Forced obedience? They specifically asked so they could hopefully be “offended” by the response. So they could then play some “dominion” game over another human. Which suggests they feel neutered and irrelevant in society and are desperately grasping at a (inauthentic) sense of agency. Or it’s just a fücking joke.
I thought the same but they asked where "in the mall" they can get milk, not where in general, so those places might not be in that location. But agree with your point about asking a clothing retail employee a specific question like that.
Load More Replies...If I were him, I would find the person who made this and s### on the radiator of their vehicle.
Wait, who are you telling to calm down? You're the only one shouting here. ;)
Load More Replies...Frankly, it sounds like this guy was just fishing for an excuse to show what a cOoL hAcKeR bRo he thinks he is. What a c**t.
Um, this doesn't make you look the way you think it makes you look.
Why would you ask someone in a clothes store where you could get a glass of milk? Seems just a tad made up to me.
Why would you ask a Gap employee where to find a restaurant with milk?! What train of thought ensued that resulted in you believing a clothing store clerk knew the ins and outs of an entire mall's restaurants?
Well, I guess now we all know what kind of person goes to the mall for a glass of milk.
A job is a job, your personality is not required on the job. Your efforts, availability, and concern for your patrons are important to your job. Treat your customers well, and, you might be surprised at what comes back to you.
He looks like Joe from You. I wouldn't make a Joe doppelgänger mad like that asking about milk in a GAP. Working at GAP, he's probably a vegan and drinks "milk of the land." And spending money to search someone's history over milk? Who's the delusional one here? Not Daniel.
This is the Gap, lady. How the hell do they know where you can get a glass of milk?
It's sad that this could reasonably be fake or be real. I hate this timeline...
This is why I think sometimes violence should be acceptable. Not to the extreme end, but some people would be much more decent if they'd just been smacked a few times. The stand your ground law isn't perfect, but as a Canadian its the one thing Florida and whatever other states may have a similar law actually got right. To compare life to hockey the instigator rule is a huge failure. Cheap shots and dirty hits are much more damaging than a quick drop of the gloves. When you know a giant bruiser would immediately beat ya a little was a much more effective deterent to that kinda thing than oh "oh geez I might get a penalty and maybe even some weak a*s two game suspension" could ever be.
Why would a customer ask a Gap employee where they can get a glass of milk? No, the employee shouldn't have been rude about it, but what an off-the-wall question since they don't serve milk at the Gap. Kinda seems like the customer was looking for a fight, especially since they made a note of the employee's name & went searching for info about them.
The pictures of the “rude employee” kinda look like the Facebook picture of the person complaining about him. Just a little hair growth. Head and face.
I don't think the FB pic is of the person who is complaining.
Load More Replies...This customer needs to be banned from ALL Gap stores and reported for publishing personal information about an employee.
Cremaines? As in what's left of a person after cremation? And how does this tie in with the search for a cheap hospice for his relative?
Cremaines is the employees name. It says so right on the sign.
Load More Replies...But while we're still waiting for that to happen, fire up our earlier publication on the subreddit, called 40 Pics From “Retail Hell,” A Place Where Retail Workers Come Together And Support Each Other.
It's just as good as this one!
Even Worse Is When It Is A Group Of 5-6
Thank For The Support
Life In Customer Service
Working In A Supermarket Be Like
"It's Says Remove Card, What Do I Do?"
It's Amazing How Many People Are Too Stupid To Read Signs
Boomer Customers
Honestly
How?!?!? Whoever Did This I'd Like To Meet You In The Parking Lot, Just To Talk I Promise
New Hires
I love the enthusiasm of new starters, puts me in a good mood. Genuine, not sarcasm. 😊
Let Me Go Home
The Writers Really Nailed Wha
Customer Induced Insomnia
Oh I Forgot To Get
And they find something else, but don't have enough money for everything and they have to put 3 items back. With attitude. No, you are not allowed to hit them. I've asked.
Oh Hades I Feel This From Both Sides
What? You mean the images that no longer auto load because the BP users downvoted them? If so, those are still available if one clicks
Load More Replies...Reason why service workers deserve higher pay: You are a customer. End of list.
How about be nice to people instead of being mean to someone who's done nothing to you because someone else was mean to you
Load More Replies...What? You mean the images that no longer auto load because the BP users downvoted them? If so, those are still available if one clicks
Load More Replies...Reason why service workers deserve higher pay: You are a customer. End of list.
How about be nice to people instead of being mean to someone who's done nothing to you because someone else was mean to you
Load More Replies...