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Anyone who has worked in retail knows that there are good customers, there are bad ones, and then there are people who have just come out of hell and are on a mission to make everyone's life miserable.
Recently, Twitter user Pigeon Fancier posted a question: "What's the most ridiculous demand a customer has made of you?" and the answers have been flooding in nonstop! From returning a fully consumed rotisserie turkey because it was too dry to demanding a book with real dinosaur photos, here are some of the wildest replies.
Image credits: isabelzawtun
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One study found that people treat retail workers worse when they're looking for bargains than if they were less price-conscious. The University of British Columbia (UBC) Sauder School of Business study, which was published in the Journal of Consumer Psychology in 2017, looked at several factors to determine how customers treated employees. One variable researchers looked at was the words customers used when speaking to customer service workers.
#4
Sarcastic Panda 3 years ago
her brain cells clearly weren't permanent, must've gone for a walk
They found that customers at the cheap airline Ryanair used fewer humanizing trait words than those who were flying Lufthansa. Researchers believe that plays a big part in how customers treat people who are working there to help them.
#5
troufaki13 3 years ago
Even if you worked there, putting a finger on your face and threatening to get you fired is beyond disgusting. Who do these people think they are??
#6
Periwinkle 3 years ago
I hope the police were called on him. In front of his kids. A lot of the time religion is stupid.
"When shoppers focus only on paying the lowest price, they become less attuned to understanding the human needs of others, or even recognizing them," Johannes Boegershausen, a UBC Sauder Ph.D. student who co-authored the study, said in a press release.
Researchers also analyzed customers' feelings towards the employees by showing them pictures of a flight attendant in the Ryanair (bargain) uniform, the Lufthansa (luxury) uniform, and a neutral uniform. Customers viewed the Lufthansa and neutral flight attendants as equally human, but they saw the Ryanair flight attendant in a poorer light.
#10
Periwinkle 3 years ago
What do you mean? You can obviously change the weight of the bags easily. Using essential oils! Laws were made to be broken.
"We simply varied the brand, and found that people ascribed lower capabilities for experiencing emotions and feelings to the Ryanair flight attendant," Boegershausen explained, adding that this subtle dehumanization can take many forms and is not necessarily intentional.
#11
Sarcastic Panda 3 years ago
a bit like arguing with the creator of Dairy Milk because it doesn't taste the same as a supermarket knockoff
Another experiment had participants communicating in a live chat with a rude customer service representative. They were then offered the chance to punish the employee through a complaint. The researchers found participants were 18 percent more likely to give a rating that would lead to disciplinary actions against the employee when shoppers were adopting a price-conscious mentality than when they were not.
#13
The researchers say the findings could help owners and management of discount stores, as the problem could affect their employee retention—previous research has shown that employees who experience rude and inconsiderate customer behaviors report higher levels of emotional exhaustion, job dissatisfaction, and burnout.
#15
Periwinkle 3 years ago
For lords sake, This is why I'm not a retail worker. People are STUPID.
#18
Periwinkle 3 years ago
No there should not be a door here. Windows are used to bring in light. Specsavers appointment long overdue.
#19
Julia Atkinson 3 years ago
An elderly relative once asked me to photoshop a group of people out of an old photo "so I can see the building behind them"
#24
Mary Rose Kent 3 years ago
I probably would have told him that if he managed to suck it out and spit it into a bucket, I would be happy to give him a refund. 🤔🤭😵
#36
Foxxy (The Original) 3 years ago
Do many places have smoking and non smoking areas anymore? I know in SA that it is illegal to smoke anywhere indoors (except home). It is also illegal to smoke a certain distance near a park, bus stop, school grounds etc. Pubs, Restaurants, Sports clubs have a small seperate section outdoors designated for smokers but no food is allowed and it is literally like a closed in box with no roof, some plants, maybe a couple of chairs/stools and maybe a table or two with ashtrays (if your lucky), sometimes it is standing only with ashtrays.
#37
Periwinkle 3 years ago
And yet they ate.. It all? They must like dry things then. Like their personality and scamming tactics, for example.
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What do you think ?
Mrs_ Possum 3 years ago
Back when I was working at a restaurant for a bit, I had a customer call up and ask if I could print and mail them directions, from their house, to the restaurant. Turns out they lived on a different continent, and also wanted me to arrange their flights and hire a car for them. They also asked, in all seriousness, if I could compile some sort of itinerary for their 2-week stay, and to include recommendations for other restaurants on the list. I suggested a travel agent might be a better fit for their requirements, and they said I had a lot to learn about "going above and beyond" in my customer service 😶 This was about 15 years ago
Tabitha L 3 years ago
Wow. I have so many questions. Where were you working? A fancy restaurant? From where was the person coming? Were they going to pay for the international postage?
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Mandra 3 years ago
I worked in a Tourist Information centre, in a small village. I had once a lady asking me some information about a traffic circle which had statues of pilgrims on it, and I didn't know what she was talking about. She also asked me questions about the village, but what she was describing didn't exist in here... She lost her temper and started yelling at me, saying I didn't know the area I was working in, etc. I made a Google search on this specific traffic circle (fyi, in France we have tens of thousands traffic circles...), found it, and showed her the photo. Turned out she fell asleep while her husband was driving, and she didn't realize they drove more than 100km... I saw she felt stupid, and she left without any apology...
Mrs_ Possum 3 years ago
Back when I was working at a restaurant for a bit, I had a customer call up and ask if I could print and mail them directions, from their house, to the restaurant. Turns out they lived on a different continent, and also wanted me to arrange their flights and hire a car for them. They also asked, in all seriousness, if I could compile some sort of itinerary for their 2-week stay, and to include recommendations for other restaurants on the list. I suggested a travel agent might be a better fit for their requirements, and they said I had a lot to learn about "going above and beyond" in my customer service 😶 This was about 15 years ago
Tabitha L 3 years ago
Wow. I have so many questions. Where were you working? A fancy restaurant? From where was the person coming? Were they going to pay for the international postage?
Load More Replies... Mandra 3 years ago
I worked in a Tourist Information centre, in a small village. I had once a lady asking me some information about a traffic circle which had statues of pilgrims on it, and I didn't know what she was talking about. She also asked me questions about the village, but what she was describing didn't exist in here... She lost her temper and started yelling at me, saying I didn't know the area I was working in, etc. I made a Google search on this specific traffic circle (fyi, in France we have tens of thousands traffic circles...), found it, and showed her the photo. Turned out she fell asleep while her husband was driving, and she didn't realize they drove more than 100km... I saw she felt stupid, and she left without any apology...
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