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You Think Your Job Sucks? Then Take A Look At These 40 Employee Conversations With Clients From Hell (New Pics)
Everyone who has worked in retail knows that for every good customer, you get 2 horrible ones pulling up in the parking lot. It's a law. Like gravity.
But some people are so rude, so annoying, and so malicious, it's like they're on a quest to make as many workers miserable as possible. And sometimes they succeed.
When someone like that ruins your day, there's only one thing you can do. Vent online. I mean, you can't punch the jerk or anything—you're still in uniform. Pull off a stunt that damages the reputation of the company you're working for and you're out the door.
Bored Panda has compiled a list of these stories to show you that people in retail really deserve our respect; they go through these situations every day. For more similar experiences, check out our older pieces here and here.
This post may include affiliate links.
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#2
pusheen buttercup 3 years ago
Glory hounding. Trying to do the right thing for the sake of appearances whether it kills anyone or not
In our piece on some of the most ridiculous customer demands ever, we mentioned one study that's relevant here as well.
Turns out, people treat retail workers worse when they're looking for bargains than if they were less price-conscious. The University of British Columbia (UBC) Sauder School of Business paper, which was published in the Journal of Consumer Psychology in 2017, looked at several factors to determine how customers treated employees.
One variable researchers analyzed was the words customers used when speaking to customer service workers.
"When shoppers focus only on paying the lowest price, they become less attuned to understanding the human needs of others, or even recognizing them," Johannes Boegershausen, a UBC Sauder Ph.D. student who co-authored the study, said in a press release.
Researchers also analyzed customers' feelings towards the employees by showing them pictures of a flight attendant in the Ryanair (bargain) uniform, the Lufthansa (luxury) uniform, and a neutral uniform. Customers viewed the Lufthansa and neutral flight attendants as equally human, but they saw the Ryanair flight attendant in a poorer light.
"We simply varied the brand, and found that people ascribed lower capabilities for experiencing emotions and feelings to the Ryanair flight attendant," Boegershausen explained, adding that this subtle dehumanization can take many forms and is not necessarily intentional.
Another experiment had participants communicating in a live chat with a rude customer service representative. They were then offered the chance to punish the employee through a complaint. The researchers found participants were 18 percent more likely to give a rating that would lead to disciplinary actions against the employee when shoppers were adopting a price-conscious mentality than when they were not.
The researchers say the findings could help owners and management of discount stores, as the problem could affect their employee retention—previous research has shown that employees who experience rude and inconsiderate customer behaviors report higher levels of emotional exhaustion, job dissatisfaction, and burnout.
Judging from these posts, retail employees deal with a lot of dumb stuff. At least they're strong enough to laugh from their misery.
#12
pusheen buttercup 3 years ago
Ohhhh I've been there. I really have. There is genetic variation within every race... You can't say "you're not caucasian, because your nose is too big". I don't appreciate idiots who think they know your race better than you
#16
pusheen buttercup 3 years ago
It's so sad... Even if you don't like lgbt, you could at least be civil enough. Surely there is some area between best buddies and worst enemies. I know this because I met people who believe i am going to hell, but they're still my friends :)
#24
Shelp 3 years ago
Anybody should find that very disturbing, not only Germans
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Blakkur Sverrir 3 years ago
Wait...they BUY (as in "pay for") books in order to burn them? I see great profit opportunities here
Nikki Sevven 3 years ago
"Where they burn books, they will also ultimately burn people." — Heinrich Heine
MandaPanda 3 years ago
They don't literally burn people. Burning a book is like burning the person who wrote it. (At least that's my interpretation, correct me if I'm wrong.)
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Damo Lee Park 3 years ago
Never understood this. "we're going to support the author, by buying her books, just so we can burn them and tell her how we don't support her or her opinions"? Like the idiots who burned their shoes in protest. The companies already have your money. you're the idiot who just wasted it
Joe Reaves 3 years ago
They shot up eskimo coolers too. They really don't get how protests and boycotts are meant to go.
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Truth Monster 3 years ago
The Catholic church tried to shut down unauthorized versions of the bible this way centuries ago. I imagine it was as effective now as it was then. the Protestants just used the money to print more.
Sinkvenice 3 years ago
They clearly don't realise that's utterly redundant . They bought the books, JK Rowling already has their money.
some random chick 3 years ago
also, its just a fun kids book. no reason for burning. everyone just needs to chill.
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KT 3 years ago
can you not refuse them service and have them escorted out? That's really disturbing
John Dilligaf 3 years ago
why? The store made a sale and profit from their kooky obsession. And it's not like the world's going to run out of Harry Potter books.
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CatWoman312 3 years ago
Might as well get them to spend more money if they’re just going to burn it away anyway
John Dilligaf 3 years ago
The idea of book burning is disturbing - on the other had the bookstore just made a rather large sale and a nice profit, so there's that.
Full of Giggles 3 years ago
I would ask if I could participate in the book burning and then bring a stack of bibles to contribute to the fire.
Chaotic_pansexual 3 years ago
“The church is having a book burning tonight” what?! What church do they go to?!
deanna woods 3 years ago
Another fundamental "Christian" who thinks Harry Potter books are from the devil.
Sarah Grape 3 years ago
NO! don't tell them about the others! burning the first one hurts too much in and of itself!
Caroline Driver 3 years ago
Hey, now there's 7, plus versions in House colours, large illustrated versions, plus the extras like Rules of Quidditch - all the more money for the terf Rowling. She don't care what you do with them after she's got her cut, and the bookshop will be thankful for the sales. Knock yourselves out.
Warren Cancilla 3 years ago
Rowling’s actual tweet in response to a burning threat: “Well, the fumes from the DVDs might be toxic and I've still got your money, so by all means borrow my lighter.”
Damon Hill 3 years ago
Kind of like tearing down historical monuments. You can't change the past and by buying books and burning them they're actually increasing sales which is exactly what the publisher likes. Sad how stupid the genpop has become.
CharliAnn Olney 3 years ago
This is scary as ... Well, just can't think of a word I can use on a public forum.
Gregg Bender 3 years ago
And that those books go into the sales total and boosts its figures on the Best Seller's list, you idiot?
Erica Cochrane 3 years ago
it makes me so sad when people burn books for no reason. but on the plus side, more sales!
Niall Mac Iomera 3 years ago
You realise that drives up sales right? You're encouraging more publishing of those books
Fluffy Griffin 3 years ago
I mean..as much as book burning is so wasteful... They are supporting the author by buying books and then making sure those copies can't be resold again (and thus more books need to be purchased new)... 🤷
Avery S Alberico 3 years ago
It makes sense why the church would burn Harry Potter books, it is entirely based on witchcraft.
Clearly sunny 3 years ago
Say to him, "Oh cool, me n my friends are doing the same tonight! But with the Bible!'.
Easily Excitable Panda 3 years ago
Please, be sure to add money to JK Rowling's purse and the store's profits. That'll show 'em.
Christopher Troisi 3 years ago
biggest reason why Harry Potter became so famous. Its not because its a good magician book, but because it stirred up a witch hunt . ( guessing that was JKR publishers job)
Ada 3 years ago
Not really. It happened in Poland too. https://www.google.com/amp/s/www.bbc.com/news/world-europe-47771706.amp
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#31
Lunar Bicycle 3 years ago
When I worked in a garden center, a really friendly customer laughed and told me he had just embarrassed himself at another garden center by asking employees there, “Do you have chlamydia?” He said they just stared at him for a moment, so he followed up with, “Do you know where I can find chlamydia?” He then realized that he meant to say “clematis” and immediately turned around and left. I helped him find our clematis, and, as he was leaving, said, “At least you didn’t say you were having trouble finding the clitoris!”
#35
WilvanderHeijden 3 years ago
Ok, we'll rename this fee to education-fee and raise it by 50%. The lesson you've learned is that you don't pretend to be rich when you haven't got a dime to spare.
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What do you think ?
Neale Coleman 3 years ago
Are any of these real? What is the point of this thread? (I've only read the first few so far...)
JessG 3 years ago
Me too, I had to stop because it's difficult to believe these are real, however, when you think about it, people can be pretty stupid, so who knows? (I read about four, and yeah, they just get worse and even more difficult to believe that some people are THAT stupid)
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Noemie Houtekie-N'Da 3 years ago
Customers can suck. My mother received a call from an African American lady, a person she made a cake for. The cake was said to be cut on a Saturday. She received the cake on a Friday. She called again to say the cake was uncooked and that's why they wanted her to keep it in the fridge, now she wants a refund. What actually happened was she ate a slice of the cake. It was totally fine, and then she took a 4 day trip to Vegas without putting it in the fridge as suggested. Since the cake contains butter, when she came back, the cake was collapsing. My mom tried to tell her this, The lady called my mother a fraud and that the "real" restaurant was owned by a white man.
WaterLily Pond 3 years ago
Jeez some people are like Neanderthals when it comes to common sense. I was like 😵🤦♀️ the whole time reading this. 9_9
Ramona Rhein 3 years ago
I can handle naively dumb. I qualify there frequently. But mean, self righteous and stupid? We had a president like that. He’s gone. Let’s keep the likes of him under a large Boulder please.
Shannon Donnelly 3 years ago
I work in customer service - these are not fake. I had a man two days ago demand a refund and repurchase using "mall gift cards" tell me I could do it while he was outside my store during a lockdown. He didn't understand that I can't use my register for any reason. My registers are closed: I am a fulfilment centre only: as his order clearly states.
Rai Grant 3 years ago
I know, I read a few then stopped cos I already read these on their website. And yes, to those saying they're a bit unbelievable, sorry to say customers really can be that entitled, which is why they started this vent site in the first place!
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Glenda Pliler 3 years ago
It's natural for us to ridicule and scoff at those who do stupid things. But, friends, those people are still human. The more intelligent we are, the more responsibility we have to understand that those who are less intelligent need help, support, and patience, not ridicule. Just because "everyone" laughs at these, doesn't make it right to do so. Bored Panda, I love you but you make fun of people all too often, and that is not only cruel, it sets poor standards for readers.
Ayia Grace 3 years ago
Not a client but a vivid memory of me and my brother. I asked him to help clean up before our mo got home and he said no. I offered him a piece of gum if he did help clean up he agrees. We clean up and I have music on, I toss a book into the hallway asking him to put it away. No response, I look up. He's not there, he sitting in his room with his laptop. I ask him why he isn't cleaning, he says, "Yeah I did." We go back and forth, I never gave him gum and mom was on my side saying he had to clean up till it was all clean and THEN he would get gum.
Random Anon 3 years ago
It's entertaining yes but I sincerely hope most of these are made-up. I would lose too much faith in humanity otherwise.
Gage Franke 3 years ago (edited)
Fair point. I am glad that these are probably fake.
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birdie asf 3 years ago
Some of these give me headaches, some of these are obviously fake, and some of these make the customer seem like an idiot when in reality they really aren't.
Thorfin Wolfsbane 3 years ago
This entire thread could be titled: "Life In A World With Boomers"
Neale Coleman 3 years ago
Are any of these real? What is the point of this thread? (I've only read the first few so far...)
JessG 3 years ago
Me too, I had to stop because it's difficult to believe these are real, however, when you think about it, people can be pretty stupid, so who knows? (I read about four, and yeah, they just get worse and even more difficult to believe that some people are THAT stupid)
Load More Replies... Noemie Houtekie-N'Da 3 years ago
Customers can suck. My mother received a call from an African American lady, a person she made a cake for. The cake was said to be cut on a Saturday. She received the cake on a Friday. She called again to say the cake was uncooked and that's why they wanted her to keep it in the fridge, now she wants a refund. What actually happened was she ate a slice of the cake. It was totally fine, and then she took a 4 day trip to Vegas without putting it in the fridge as suggested. Since the cake contains butter, when she came back, the cake was collapsing. My mom tried to tell her this, The lady called my mother a fraud and that the "real" restaurant was owned by a white man.
WaterLily Pond 3 years ago
Jeez some people are like Neanderthals when it comes to common sense. I was like 😵🤦♀️ the whole time reading this. 9_9
Ramona Rhein 3 years ago
I can handle naively dumb. I qualify there frequently. But mean, self righteous and stupid? We had a president like that. He’s gone. Let’s keep the likes of him under a large Boulder please.
Shannon Donnelly 3 years ago
I work in customer service - these are not fake. I had a man two days ago demand a refund and repurchase using "mall gift cards" tell me I could do it while he was outside my store during a lockdown. He didn't understand that I can't use my register for any reason. My registers are closed: I am a fulfilment centre only: as his order clearly states.
Rai Grant 3 years ago
I know, I read a few then stopped cos I already read these on their website. And yes, to those saying they're a bit unbelievable, sorry to say customers really can be that entitled, which is why they started this vent site in the first place!
Load More Replies... Glenda Pliler 3 years ago
It's natural for us to ridicule and scoff at those who do stupid things. But, friends, those people are still human. The more intelligent we are, the more responsibility we have to understand that those who are less intelligent need help, support, and patience, not ridicule. Just because "everyone" laughs at these, doesn't make it right to do so. Bored Panda, I love you but you make fun of people all too often, and that is not only cruel, it sets poor standards for readers.
Ayia Grace 3 years ago
Not a client but a vivid memory of me and my brother. I asked him to help clean up before our mo got home and he said no. I offered him a piece of gum if he did help clean up he agrees. We clean up and I have music on, I toss a book into the hallway asking him to put it away. No response, I look up. He's not there, he sitting in his room with his laptop. I ask him why he isn't cleaning, he says, "Yeah I did." We go back and forth, I never gave him gum and mom was on my side saying he had to clean up till it was all clean and THEN he would get gum.
Random Anon 3 years ago
It's entertaining yes but I sincerely hope most of these are made-up. I would lose too much faith in humanity otherwise.
Gage Franke 3 years ago (edited)
Fair point. I am glad that these are probably fake.
Load More Replies... birdie asf 3 years ago
Some of these give me headaches, some of these are obviously fake, and some of these make the customer seem like an idiot when in reality they really aren't.
Thorfin Wolfsbane 3 years ago
This entire thread could be titled: "Life In A World With Boomers"
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