“An Accidental Tap”: Customer Catches Cashier Giving Himself A Tip, Reports To Corporate
Being a restaurant employee is challenging, often thankless, with the occupational hazard of dealing with entitled people. Most don’t get paid enough for their work, which unfortunately leads to some cases of theft through the tipping system.
This was an experience for a customer who caught a restaurant cashier adding a few dollars “stealthily” to the bill. The person escalated the matter to top management, who were in disbelief about what happened.
You’ll find the entire text below and some similar stories from the readers.
Some employees in the service industry engage in petty theft through the tipping system
Image credits: Drazen Zigic / Freepik (not the actual photo)
This restaurant cashier added a few dollars to the total bill after the customer had already tipped him
The author escalated the matter to top management
Image credits: svetlanasokolova / Freepik (not the actual photo)
But isn’t counting on achieving a resolution
Image credits: IncidentCultural896
Shortcomings from restaurant owners likely cause tip theft
Any form of theft is inexcusable, and necessary sanctions must be imposed on the erring employee. However, such cases could be avoided by restaurant owners.
Employee-focused law firm Herrmann Law blames the restaurant’s credit card-based tipping system. In a recent article, the firm pointed out how this kind of system gives owners a “false sense of ownership” over tips that legally belong to servers.
Some employers also steal their staff’s tips. A 2017 report by the Economic Policy Institute revealed that restaurants pocketed $5.8 billion worth of tips.
Salaries could be another potential reason for tip theft, as restaurant employees earn between $14.39 and $17.11 per hour. These figures show a disparity with the employees’ average hourly wage of $28.16.
Restaurant owners must take a proactive approach to prevent employee theft
Image credits: Image by Freepik (not the actual photo)
At the end of the day, it’s the employer’s responsibility to take care of its employees and take necessary steps to prevent theft. In the story’s case, using the credit card system for tips indirectly enabled the restaurant staff to steal, albeit a meager amount.
In an interview with SHRM, lawyer Zoe Argento advises preventing employees from gaining access to valuable information as a form of prevention. Restaurants that use credit cards for tips should reconsider these methods.
Added surveillance measures can be considered if the situation calls for them, especially in common areas. However, owners must exercise caution.
“Surveillance can also damage morale if too intrusive,” Argento said.
Speaking of employee morale, better treatment of staff members may also help prevent theft. Business.com suggests providing staff meals, at the very least, if raises aren’t possible. It also makes employees feel like they are part of a family.
In the story, the restaurant’s top management could have been more hands-on in dealing with the employee theft. But because they are a known brand, they are likely doing damage control, which isn’t a good look for them.
Readers offered their reactions to the story
Some shared similar experiences
Poll Question
Thanks! Check out the results:
Please don't boycott tipping waiters and servers who live off their tips. F the rest tho
Load More Replies...Thank God I live in Australia. Literally never even think about tipping unless I'm in a group and we are splitting, then we all put in an extra $2 or so just because of the work managing large groups orders versus an ave 4 table, seems fair to ensure they can grab a treat for themselves for that right? I often have to pull a reverse uno on small businesses too, like bakeries and family owned fast food take away. Asians especially seem to knock of an extra $1 or 2 just because they are feeling kind. In those instances, I pay with cash and make sure they keep the change, it just tickles me to do so cos i dont need the discount but im pretty sure a bit extra here and there makes them smile like they wanted to make me smile.
If you are standing at a counter to order and pay, this is the first clue that a tip shouldn’t really be needed. What was the service, typing your order in? What’s even worse is that you sometime buy merchandise, coffee beans, etc at a counter, and that gets all added to the base of the tip you are supposed to pay 18+% for.
A-freaking-men. If what I'm doing is pretty much comparable to buying anything else that's kept behind the counter they shouldn't be asking. I tip (because I'm in the US) for service, not for selling me something.
Load More Replies...Good thing I am in the UK and we don't depend on tips too get a salary. The tipping culture in the States needs to change, when my friends go to the States on holidays they all say the same: everything is super expensive, they include the tip without consent and regardless of the service and they are shocked to pay tax at the till. Just crazy!
Two notes: First, I take a picture of the credit card reciept charges with my tip so if it's changed, I have proof, and Second, A fast food coffee counter in Knotts Berry Farm had a tip screen. It's out of control, and I didn't tip. That's crazy.
I came here to offer the same advice: to take a picture of the completed/signed receipt (merchant's copy) that you either leave on the table or give to the server.
Load More Replies...My husband and I went to a new restaurant that just opened up and it was pretty awful. Took forever to get seated, even though there was no one else there. Waiter brought me the wrong drink and then the wrong food. By the time I got the correct food, my husband was done eating. It was pretty awkward. The icing on the cake you ask. I gave the waiter cash and we waited for the change...it never came. I had to ask a different person to go ask our waiter where the change was. He eventually came and brought part of the change back and kept the rest for himself. By that point I was pissed. I asked to see our bill just to confirm I was right about him keeping money, and when I did, I asked for the rest of my money just to prove a point. Even through all that, I did leave a tip, albeit a smaller one than I would have originally given. It's super frustrating when it happens.
The tipping thing in the US is crazy. Figure it out, pay a wage, no tipping, easy enough.
Insanely low wages and a Tip Culture is a perfect example of how the rich get richer. And people stand for it. At the end of the day, we need decent people in Govt 'working for us' (that phrase is a - painful - laugh in most Countries, tbh).
Load More Replies...My thoughts on tipping: If you want £1,000 in exchange for providing me with goods and services, just tell me you want a thousand quid for it - don't tell me it's £600 + VAT + handling fees + insurance blah blah blah.. just tell me the total price.
American food is now more expensive than countries that pay minimum wage so the arguments are dead.
American food is now more expensive because of uncontrolled corporate greed and it will only get worse under the new administration and their unfettered control.
Load More Replies...UK has gone downhill for this. From service charge for tables over 6, has now become default ON for everything and plays on British social anxiety that noone will ask for the discretionary service charge to be removed. They are losing custom with this behaviour and do staff even get the money? I want to tip my server a little cash if they do well.
I often ask for the automatically added tips to be removed
Load More Replies...Thank God I'm not American. Their tipping system is completely b******t. It's just a way to underpay people and guilt trip customers into paying extra for basic service. But not even that. I've already seen tipping screens being added to even self-service devices or shops covering up the "no tip" button in order to force you to pay extra tips. Plus the fact shop owners mostly steal those tips for themselves instead of giving it to the employees. So no wonder most underpaid employees give tips to themselves in order to get a basic salary! It's unethical but what corporations in America do is much worse. But can't say I'm surprised as we talk about a underdeveloped first world country here like America.
Yes, America is travelling at lightning speed into third world nation status. We will be under the governance of the ultra wealthy and their desire to own the workers, not support them, all of the social services that we have been paying for for decades will be stripped for parts and removed. Only the wealthy will survive this. But that is what happens when all the roadblocks for evil to take over were removed by greedy self-serving supreme court justices and on the take politicians.
Load More Replies...Yes, yes "small amount overreaction"... except how many small amounts is this adding up to? It's theft.
Maybe businesses should be legally forced to pay decent wages & also 'Service charges' are ditched (we already pay for service via the cost of food, in restaurants, and non-mandatory tips are only handed over in cash? This pressure-tipping culture seems to be spreading everywhere else, nowadays, but the one good thing in the UK/EU, is at least we don't have to hand over our bank cards to restaurant employees/ers, as well. Talking about this spreading elsewhere: Businesses like Just Eat (similar to Uber Eats?) add a Service Charge (apparently to 'help them improve things') - AND push for tips, too. BTW, I deleted my account with them when they sent my £50 worth of food (had my daughter & SiL over) to another place and the driver didn't ask the peep who answered the door, for the delivery code. Just Eat refused to refund.
It might sound ott for the amount but I would at least consider getting the police involved. Retail stores do so regularly for small amounts and management clearly had no interest in a resolution. It makes wonder how often that kind of thing happens. Theft is theft.
Reminds me of the movie Superman III (1983, With Christopher Reeves, & Richard Pryor plays a computer hacker who embezzles $85,000 from his new employer's payroll, by skimming off the half cents, because he wasn't happy with his first monthly paycheck.
Load More Replies...Definitely happens all the time. A friend of mine once admitted to changing the numbers on the signed copy of the credit card statement because they left an inadequate tip. He was working at Denny's. They fired him and should have. I can't imagine the tips at Jamba Juice are worth doing something like this unless the manager condones it. Given their response, that might be the case.
I get a text for larger transactions but even smaller ones I still get a text telling me the amount though I don't need to confirm it's handy to see immediately the actual charge.
Load More Replies...Find that location on Google Maps and write a scathing review. Mention the theft by an employee and the apparent lack of interest in a company that won't review security footage about an alleged theft or admit what they saw. Plenty of other places to leave reviews, too.
Stop tipping at Jamba juice - they put s**t in a blender and handed it to you, not tip worthy. JUST STOP TIPPING, it is the ONLY way to end this extortion the industry has over us.
We had a server tip herself, after not ever bringing out one of our meals. Reversed that whole charge. It is theft guys, don’t be tempted.
I always leave a tip at a coffee shop just to show appreciation of the service.
When I use a credit card, I'm immediately notified by text, giving me the total and asking if this was me. I don't understand why everyone with a credit card doesn't do this. You'll know right away if something illegal has occurred.
Although I do strongly agree that tipping culture should end, until it does... most true servers/people in the industry are paid $2.13 per hour wages, so I will continue to tip appropriately/ generously. You can't take your hatred for the system out on the people who are just doing their jobs. If you want to boycott tipping culture, that means not patronizing business that don't pay a liveable wage to all employees. It doesn't mean stiffing your server who is doing the work and needs to support themself.
I'd say pay cash from now on. It's easier a that cashier could also be scamming others or even imputing higher amounts too. A dollar to you could be all you can spare. But if you do order ask for reciept a then the manager. Tell them right then to look at the tape that you didn't get a tip screen an show the reciept w whatever tip they added without your consent. It's theft. But then they also might not have anyone to replace that cashier an are stuff with them until a new hire is acquired. All in all you know what your drink costs so pay cash. I don't know how someone basically handing you an order they didn't prepare and pushing a button justifies a tip.
Please don't boycott tipping waiters and servers who live off their tips. F the rest tho
Load More Replies...Thank God I live in Australia. Literally never even think about tipping unless I'm in a group and we are splitting, then we all put in an extra $2 or so just because of the work managing large groups orders versus an ave 4 table, seems fair to ensure they can grab a treat for themselves for that right? I often have to pull a reverse uno on small businesses too, like bakeries and family owned fast food take away. Asians especially seem to knock of an extra $1 or 2 just because they are feeling kind. In those instances, I pay with cash and make sure they keep the change, it just tickles me to do so cos i dont need the discount but im pretty sure a bit extra here and there makes them smile like they wanted to make me smile.
If you are standing at a counter to order and pay, this is the first clue that a tip shouldn’t really be needed. What was the service, typing your order in? What’s even worse is that you sometime buy merchandise, coffee beans, etc at a counter, and that gets all added to the base of the tip you are supposed to pay 18+% for.
A-freaking-men. If what I'm doing is pretty much comparable to buying anything else that's kept behind the counter they shouldn't be asking. I tip (because I'm in the US) for service, not for selling me something.
Load More Replies...Good thing I am in the UK and we don't depend on tips too get a salary. The tipping culture in the States needs to change, when my friends go to the States on holidays they all say the same: everything is super expensive, they include the tip without consent and regardless of the service and they are shocked to pay tax at the till. Just crazy!
Two notes: First, I take a picture of the credit card reciept charges with my tip so if it's changed, I have proof, and Second, A fast food coffee counter in Knotts Berry Farm had a tip screen. It's out of control, and I didn't tip. That's crazy.
I came here to offer the same advice: to take a picture of the completed/signed receipt (merchant's copy) that you either leave on the table or give to the server.
Load More Replies...My husband and I went to a new restaurant that just opened up and it was pretty awful. Took forever to get seated, even though there was no one else there. Waiter brought me the wrong drink and then the wrong food. By the time I got the correct food, my husband was done eating. It was pretty awkward. The icing on the cake you ask. I gave the waiter cash and we waited for the change...it never came. I had to ask a different person to go ask our waiter where the change was. He eventually came and brought part of the change back and kept the rest for himself. By that point I was pissed. I asked to see our bill just to confirm I was right about him keeping money, and when I did, I asked for the rest of my money just to prove a point. Even through all that, I did leave a tip, albeit a smaller one than I would have originally given. It's super frustrating when it happens.
The tipping thing in the US is crazy. Figure it out, pay a wage, no tipping, easy enough.
Insanely low wages and a Tip Culture is a perfect example of how the rich get richer. And people stand for it. At the end of the day, we need decent people in Govt 'working for us' (that phrase is a - painful - laugh in most Countries, tbh).
Load More Replies...My thoughts on tipping: If you want £1,000 in exchange for providing me with goods and services, just tell me you want a thousand quid for it - don't tell me it's £600 + VAT + handling fees + insurance blah blah blah.. just tell me the total price.
American food is now more expensive than countries that pay minimum wage so the arguments are dead.
American food is now more expensive because of uncontrolled corporate greed and it will only get worse under the new administration and their unfettered control.
Load More Replies...UK has gone downhill for this. From service charge for tables over 6, has now become default ON for everything and plays on British social anxiety that noone will ask for the discretionary service charge to be removed. They are losing custom with this behaviour and do staff even get the money? I want to tip my server a little cash if they do well.
I often ask for the automatically added tips to be removed
Load More Replies...Thank God I'm not American. Their tipping system is completely b******t. It's just a way to underpay people and guilt trip customers into paying extra for basic service. But not even that. I've already seen tipping screens being added to even self-service devices or shops covering up the "no tip" button in order to force you to pay extra tips. Plus the fact shop owners mostly steal those tips for themselves instead of giving it to the employees. So no wonder most underpaid employees give tips to themselves in order to get a basic salary! It's unethical but what corporations in America do is much worse. But can't say I'm surprised as we talk about a underdeveloped first world country here like America.
Yes, America is travelling at lightning speed into third world nation status. We will be under the governance of the ultra wealthy and their desire to own the workers, not support them, all of the social services that we have been paying for for decades will be stripped for parts and removed. Only the wealthy will survive this. But that is what happens when all the roadblocks for evil to take over were removed by greedy self-serving supreme court justices and on the take politicians.
Load More Replies...Yes, yes "small amount overreaction"... except how many small amounts is this adding up to? It's theft.
Maybe businesses should be legally forced to pay decent wages & also 'Service charges' are ditched (we already pay for service via the cost of food, in restaurants, and non-mandatory tips are only handed over in cash? This pressure-tipping culture seems to be spreading everywhere else, nowadays, but the one good thing in the UK/EU, is at least we don't have to hand over our bank cards to restaurant employees/ers, as well. Talking about this spreading elsewhere: Businesses like Just Eat (similar to Uber Eats?) add a Service Charge (apparently to 'help them improve things') - AND push for tips, too. BTW, I deleted my account with them when they sent my £50 worth of food (had my daughter & SiL over) to another place and the driver didn't ask the peep who answered the door, for the delivery code. Just Eat refused to refund.
It might sound ott for the amount but I would at least consider getting the police involved. Retail stores do so regularly for small amounts and management clearly had no interest in a resolution. It makes wonder how often that kind of thing happens. Theft is theft.
Reminds me of the movie Superman III (1983, With Christopher Reeves, & Richard Pryor plays a computer hacker who embezzles $85,000 from his new employer's payroll, by skimming off the half cents, because he wasn't happy with his first monthly paycheck.
Load More Replies...Definitely happens all the time. A friend of mine once admitted to changing the numbers on the signed copy of the credit card statement because they left an inadequate tip. He was working at Denny's. They fired him and should have. I can't imagine the tips at Jamba Juice are worth doing something like this unless the manager condones it. Given their response, that might be the case.
I get a text for larger transactions but even smaller ones I still get a text telling me the amount though I don't need to confirm it's handy to see immediately the actual charge.
Load More Replies...Find that location on Google Maps and write a scathing review. Mention the theft by an employee and the apparent lack of interest in a company that won't review security footage about an alleged theft or admit what they saw. Plenty of other places to leave reviews, too.
Stop tipping at Jamba juice - they put s**t in a blender and handed it to you, not tip worthy. JUST STOP TIPPING, it is the ONLY way to end this extortion the industry has over us.
We had a server tip herself, after not ever bringing out one of our meals. Reversed that whole charge. It is theft guys, don’t be tempted.
I always leave a tip at a coffee shop just to show appreciation of the service.
When I use a credit card, I'm immediately notified by text, giving me the total and asking if this was me. I don't understand why everyone with a credit card doesn't do this. You'll know right away if something illegal has occurred.
Although I do strongly agree that tipping culture should end, until it does... most true servers/people in the industry are paid $2.13 per hour wages, so I will continue to tip appropriately/ generously. You can't take your hatred for the system out on the people who are just doing their jobs. If you want to boycott tipping culture, that means not patronizing business that don't pay a liveable wage to all employees. It doesn't mean stiffing your server who is doing the work and needs to support themself.
I'd say pay cash from now on. It's easier a that cashier could also be scamming others or even imputing higher amounts too. A dollar to you could be all you can spare. But if you do order ask for reciept a then the manager. Tell them right then to look at the tape that you didn't get a tip screen an show the reciept w whatever tip they added without your consent. It's theft. But then they also might not have anyone to replace that cashier an are stuff with them until a new hire is acquired. All in all you know what your drink costs so pay cash. I don't know how someone basically handing you an order they didn't prepare and pushing a button justifies a tip.
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