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Customers Flood A Cafe With 1-Star Reviews Online, Receive Backlash After Owners Respond
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Customers Flood A Cafe With 1-Star Reviews Online, Receive Backlash After Owners Respond

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Independent cafes not only fill us with caffeine, but they also provide us with space to work, socialize, and unwind.

However, different establishments have different rules about how long you can linger there without coming to the counter.

Recently, SLO BAR Cafe in Bacolod, Philippines, asked a group of ten students to leave after they bought just two drinks but ended up taking up three tables.

Feeling hurt, the friends then retaliated, flooding the joint with bad online reviews. So in an attempt to save their reputation, the local business had nothing to do but make the matter public, and turned to social media to describe the situation in detail.

More info: Instagram

RELATED:

    SLO BAR Cafe in Bacolod, Philippines, has invested a lot of effort into creating a welcoming atmosphere

    Image credits: Ketut Subiyanto / pexels (not the actual photo)

    But lately, it has been getting a swarm of negative online reviews

    Image credits: higgijns

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    Image credits: higgijns

    The cafe took to social media to defend itself and its staff

    Image credits: slobar.cafe

    And explained that all of the criticism comes from the same group of people

    Image credits: slobar.cafe

    Image credits: slobar.cafe

    Image credits: slobar.cafe

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    They included their followers in the conversation

    Image credits: slobar.cafe

    Handling the bad reviews

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    Image credits: Anna Shvets / pexels (not the actual photo)

    Screenshots of the negative reviews were uploaded on the country’s subreddit, r/Philippines, and the post instantly went viral, generating 4.1K upvotes in just a couple of days.

    “I remember you can appeal this in Google to be removed if there’s an event of dogpiling,” a Redditor said.

    “The best approach would be to report them to Google as bullying/harassment and the Google Review team will be able to trace it back to their shared accounts and IP,” another commented.

    Business owners or Google account holders can indeed request the removal of reviews from their pages through the company’s support page.

    According to Google’s Review Policy, inappropriate content and behavior includes harassment, offensive content as well as gibberish and repetitive content.

    It appears that SLO BAR has followed through with the advice, since it once again holds a stellar 4.8 rating on Google — the negative reviews seem to have been removed.

    And people expressed support for the business

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    Thankful for the support

    The management of SLO BAR saw many of these reactions. In the comments section under their original post, they expressed how grateful they were for all the positive messages.

    “Hey guys. We are deeply thankful for the support…this has uplifted the team in many ways,” they said.

    They also advised others to be “kinder” on social media, including to their non-paying customers, too.

    “We were trying to open up a conversation as we feel that it matters to speak up for our staff but it doesn’t give us the right to berate other people. Let’s be kinder with our words,” their statement concluded.

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    Rokas Laurinavičius

    Rokas Laurinavičius

    Writer, BoredPanda staff

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    Rokas is a writer at Bored Panda with a BA in Communication. After working for a sculptor, he fell in love with visual storytelling and enjoys covering everything from TV shows (any Sopranos fans out there?) to photography. Throughout his years in Bored Panda, over 300 million people have read the posts he's written, which is probably more than he could count to.

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    Rokas Laurinavičius

    Rokas Laurinavičius

    Writer, BoredPanda staff

    Rokas is a writer at Bored Panda with a BA in Communication. After working for a sculptor, he fell in love with visual storytelling and enjoys covering everything from TV shows (any Sopranos fans out there?) to photography. Throughout his years in Bored Panda, over 300 million people have read the posts he's written, which is probably more than he could count to.

    Kotryna Br

    Kotryna Br

    Author, BoredPanda staff

    Read more »

    Kotryna is a Photo Editor at Bored Panda with a BA in Graphic Design. Before Bored Panda, she worked as a freelance graphic designer and illiustrator. When not editing, she enjoys working with clay, drawing, playing board games and drinking good tea.

    Read less »

    Kotryna Br

    Kotryna Br

    Author, BoredPanda staff

    Kotryna is a Photo Editor at Bored Panda with a BA in Graphic Design. Before Bored Panda, she worked as a freelance graphic designer and illiustrator. When not editing, she enjoys working with clay, drawing, playing board games and drinking good tea.

    What do you think ?
    Add photo comments
    POST
    C.O. Shea
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Sign at door... cover charge for all non-dining visitors. $10.

    Historyharlot93
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I think Google reviews and similar review platforms should be illegal. There’s been countless examples of small businesses being ruined by nasty people doing this kind of thing.

    Becky Samuel
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    So how do we find out which restaurants are worth visiting and which are garbage without reviews. I remember how much of a gamble it used to be trying a new place and I really don't recommend going back to that.

    Load More Replies...
    Steve Hall
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Take their orders at the door and require payment before seating them if you think they are just coming to hang out.

    Load More Comments
    C.O. Shea
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Sign at door... cover charge for all non-dining visitors. $10.

    Historyharlot93
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I think Google reviews and similar review platforms should be illegal. There’s been countless examples of small businesses being ruined by nasty people doing this kind of thing.

    Becky Samuel
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    So how do we find out which restaurants are worth visiting and which are garbage without reviews. I remember how much of a gamble it used to be trying a new place and I really don't recommend going back to that.

    Load More Replies...
    Steve Hall
    Community Member
    1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Take their orders at the door and require payment before seating them if you think they are just coming to hang out.

    Load More Comments
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