The problem here lies in a society that allows businesses to set wages at absurdly low levels and then excuse it by making the customers pay the difference through tips. Starbucks can afford to pay their workers properly, it’s just that they don’t want to.

Let's face it, it's the US that is driving this whole tipping 'culture'....... You just don't see it to the same degree as anywhere else you go around the world. They've brainwashed enough low-paid employees and their entire culture that it's the customer's job to make up for s****y wages and not the employer. How it works in most of the rest of the world is if a server goes above and beyond in their service.. something more than their basic job description, then you tip. If they don't and just do the minimum you'd expect and you're in a place with 'service included' on the prices.. you don't. Then you get (usually from waiting staff people) 'oh you're so cheap and mean'...... cause it's far easier for them to say that about customers than it is for them to have the balls to say it to their bosses faces and actually fight for positive change. I lived in the US for a while... and Jeezus H Christ.. everyone always seemed to be either outright holding their hand out for something extra on top of the bill or suddenly come on with a coughing fit if you just said 'cheers... bye now'. Like a bellhop.... If I turned up with a half a dozen cases then yeah dude.. you deserve something a bit extra to your wages for steering a trolley into a lift and following me up..... but one bag that you aggressively took off me in the lobby despite me saying 'no it's ok.. i got this'? No... just no....... that's just basic job description to take a bag to someone's room.

> But others challenged her video, pointing out how hard Starbucks baristas work and saying that all service industry employees deserve to be paid well The entire tipping culture needs to be changed. People should be paid living wages and not rely on customer generosity to be able to pay their bills.

Tips should be an extra, not part of your wage.

Very soon they will all be replaced by an AI robot. Then, no worries about tipping. Why do you think Starbucks is so anti Union?

This tipping s**t is getting stupid. The Subway near me has a tip jar and asks if you use a card now. The flipping gas station near me has a tip jar. The local bar where the employees make 15-20 an hour, and yes that's bar tenders as well wants tips. When does enough become enough?

In the US, Starbucks hourly rate starts at $15 for serving coffee. Employees don't deserve a tip. Compare their wages to restaurant servers, whose hourly rate is a couple of dollars, who NEED tips to even come close to $15 an hour.

"Average Starbucks Barista hourly pay in California is approximately $16.50, which is 29% above the national average. Salary information comes from 2,120 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months." "The common salary of a Starbucks barista in New York ranges from $16.05 per hour to $23 per hour." ... that's more than most servers with tips already included. If the coffee is already $8, you'd think the service of low quality garbage being assembled for you would already be included in the price.

I over tip, however, I feel we should not tip at all. The fact that a job is legally allowed to not pay a living wage because of tipping is b******t. Just pay people living wages for the time they work, and lets all agree to no longer tip unless you want to

Greed culture by big business! I dont like the automated way either, it's not like the cashier cant see if you did it didn't leave a tip! I'm tired of these big companies expecting the consumer to pay for their employees! Starbucks is a treat for me, so I dont take lightly the cost, so now CV my treat time is ruined by the guilt of addiding a tip when I shouldnt be asked for one, you already receive a salary. Many other businesses dont require a tip for their employees to do their job either. MHO and I'm going to stop giving one...everyone should until businesses step us!

"be on their feet for 4-8 hours at a time, they have to deal with demanding and rude customers who are in a hurry, it can be extremely stressful handling huge rushes of customers." This seems like a really dangerous game to play. If we're going on the physical toll being a reason for tips, then should we tip construction workers whenever we use a building? (In my state the average construction worker only out earns one at Starbucks by about a dollar) Should I or my fellow teachers expect parents to tip us on days where we don't sit down until lunch or even after-school. I'm not saying don't tip anybody in service. I have a local restaurant I happily tip 25% to, because they are local, small, and pleasant. I don't feel the need to do that for a national chain that is on par. My only point is, that it is a weak argument and poor foresight to start parsing out arbitrary physical conditions for tiping.

All they do is hand you a cup? I'm not totally into this tipping culture either but has she ever actually been inside a Starbucks before? That place can get super crazy! I usually give a tip simply out of admiration for dealing with all that and not messing up my order.

You think employers are just going to eat the $ loss and pay their employees more so people can feel free not to tip? You're still going to pay that 20% tip bc those employers are just going to build that 20% into the prices you pay and keep it for themselves. So you can make someone's day at Starbucks a little better by giving them one measly dollar for their hard work while making you a coffee with half and half soy mocha matcha green cinnamon extra fat free whipped cream whatever. Bc, can YOU make that at home? Could you even figure out HOW to make that kind of coffee drink even if you had all the ingredients and machinery? Jeeze people, it's a dollar or two. At the least it might put a smile on someone's face and make them feel a lil bit better about the job they are doing. This also makes them feel more comfortable around their customers therefore they might be nicer and even more helpful to the people after you.

Ok. So, hear me out. This lady is being all angry about the tipping screens at the window at starbucks as if the drive thru workers are the ones who put it there. Starbucks put it there. You don't need to bash the person working for peanuts. Bash the business who put the tip screen there in the first place. They don't program the credit card machine for you. They're just doing their jobs. Blame the corporate overlords, not the underpaid pleebs.

I don't tip at the drive thru, unless it's Christmas Day or Eve. Then I'll shove a $20 in the jar. I do tip 25-50% for in restaurant service, or even bring-to-car carryout. Sometimes it's nice to make someone's day.

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Not acceptable in my book. It's ok to not tip in a no tips culture (such as China or Japan) or tips optional culture (like the UK and other European countries). But in the US these people aren't getting a proper wage, this won't change the system, it'll just make it harder for the people working in coffee shops etc.