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32 People Are Sharing Their Funniest Or Most Bizarre Customer Encounters In This Viral Thread
Sometimes folks say and do questionable things that make you wonder why their mind functions the way it does. More often than not, those things are of a negative undertone – hence why their behavior puzzles everyone around them. That entitled attitude mainly occurs with folks who, at that moment, are in the role of consumers and affects those who are in the customer service industry.
However, not everything has to be so gloomy in the business. Every once in a while, people encounter customers who say and do very inoffensive but confusing things. Whether it's them asking you if the fish is grass-fed or requesting that you something that is totally out of your control – it will surely amuse a staff member or two.
For instance, a member of this online community wondered whether food industry folks have any odd stories to tell regarding their guests. The post received over 2.3K comments worth of strange yet entertaining stories.
More info: Reddit
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#1
Lady mad that we didn't have grass-fed salmon. What-
QibliOfTheSandWings 2 years ago
“How DARE you not carry this specific product! I am allergic to fish that is not grass fed. I demand to speak to your manager!”
RELATED:
#2
Had a lady order an egg sandwich. I told her she had her option between one or two eggs on the sandwich. She kept saying she didn’t understand and I was running out of ways to explain “one or two eggs”. I even explained that we cook eggs in egg rings on the flat top grill so they fit the sandwich perfectly. She then sighed like I was dragging out an unfunny joke and went “WHAT DO YOU MEAN ONE OR TWO EGGS?” “I mean you get to choose how much egg you want on the sandwich.” “scoffs again How big are they?” “….egg. Sized?” “WHAT THE HELL ARE YOU TALKING ABOUT”. I ended up going to the kitchen and taking a raw egg out of the carton and bringing it to her. “This is an egg. This is the standard size. We will cook one or two of these and put it on your sandwich depending on which option you order.” “This makes absolutely no sense. I want to talk to the manager”.
Apparently she ended up telling my manager that the way I pronounce egg was what was throwing her off. It should be said as eh-g and never as aig. She would be dining elsewhere from now on
#3
It was a saturday night and the restaurant is full windows, on a busy corner. A car didn't make the turn and drove into a house, but there was a drop so you couldn't see the car. The police/firetruck/ambulance all came. They were there for at least over a hour trying to figure out how to get the car out, and the police cruisers kept on their lights. So a saturday night dinner with red and blue lights covering the whole restaurant. Most guests found it entertaining except one table called me over.
"Could you do something about the those lights?"
I thought she was kidding and laughed but her face was dead serious. I'm also clearly the only server on, also making all the drinks, with a full room. "That's police ma'am, i'm not going across the street to tell them to turn off their lights. You can go ahead, though." The rest of the table giggled but she wasn't amused lol.
#4
Lady asked for her salad with the dressing on the side. After taking a few bites, she went up to the GM and said "this salad tastes quite bland. Could this be because I haven't put in the dressing?"
Yes. Yes it could be.
GoddessOdd 2 years ago
People are stunningly dim sometimes. She could have worked that out on her own by dipping a leaf into the dressing. I wonder if she knew what 'dressing on the side' means.
#5
So many, but one that sticks out is a couple I was waiting on had two credit cards out when they were paying so I asked “splitting 50/50?” and the customer VERY angrily said “NO we want it split in half!”
GoddessOdd 2 years ago
These are the same people who won't buy a 1/3 lb hamburger because they want the larger 1/4 lb size 😂😂😂
#6
I worked room service at a hotel on the water in San Diego. Very upscale and we provided excellent service. Had a woman order breakfast and then start to complain that she had not seen the sun the whole time she had been at our hotel.( June in CA no suprise.) She then proceeded to ask how I planned to fix it. "Ma'am if I could fix the weather I wouldn't be working here but I am happy to include a bloody mary to drown your sorrows" she did not understand and honestly thought I could fix it. Once she realized I couldn't she started asking us to comp her room............ due to the weather not being to her liking.
GoddessOdd 2 years ago
I am in Florida. A friend was a beach-side bartender for a while. He had a woman complain bitterly to him that the sun wasn't setting over the ocean. He tried to explain that the ocean in question was the Atlantic, which is on the EAST. She didn't care. He offered to make it up with a sunrise over the ocean, but she was having none of it. She took her business elsewhere. California I guess.
#7
I had a family of 6 try to get their entire meal for free because we were out of the (non-edible) decorative garnish on their 4-year-old's dessert. Literally yelled and screamed and called me racist.
So I took $0.05 off of their bill and i personally tipped the server out of my own pocket.
Claire Stanfield 2 years ago
My wife is the sweetest and most unassuming person to ever walk this earth. A customer singled her out, wanting a comped meal, claiming to the manager that 'this woman was INTIMIDATING me'. The customer was laughed out of the store. The manager explained that if any other employee had been blamed, she might have had a leg to stand on.
#8
A woman complained that there was too much lobster in the lobster bisque.
I had no words.
#9
A customer sent back a dozen wings because "these wings are too big. There's too much meat on these wings". During the same shift, a guy sent his ribs back for being too tough. He demonstrated their toughness by showing me that he couldn't cut through them. He has been trying to cut them longways, through the bone
#10
I once had a lady freak out about her child inhaling secondhand smoke in the restaurant.
It was from the fajitas being delivered to the next table over. No smoke reached her table.
#11
Had a guy ask me how we got such realistic looking fake fire. In our (real) fireplaces. That he watched me add wood to.
Oh, and the woman who’d insisted that we’d changed our crabcake recipe from fresh to canned crab and that she could taste the difference and refused to pay. Yeah, we’d always been using canned crab. She did not get out of paying.
#12
"What is eggplant? Chicken?"
I got an A+ that day for keeping a straight face. It was 100% a serious question, and it took everything in me not to burst out laughing.
#13
Lady wanted us to blow out all the candles in the restaurant because "they were using too much oxygen"
#14
I worked at Red Lobster and had a repeat lady come in and insist I take all of the crab meat out of her crabs legs for her and just bring it on a plate. Every damn time she came in. And the shi**y manager made me do it.
Karis Ravenhill 2 years ago (edited)
Was she a male Ferengi in disguise? You need to chew her food for her next and spit it in her mouth?
#15
Had a guest order a chicken Caesar salad. I rang it in. A few minutes later she pulls me over and complains that I never asked what dressing she wanted.
GoddessOdd 2 years ago
I wonder what she thought Caesar salad was... did she not look at the menu? Maybe she thinks romaine lettuce is also called Caesar salad.
#16
Last week I had a woman who was convinced I was lying to her when I said there was no way to make a virgin Sazerac. After ten infuriating minutes of back and forth she finally gave up and said, "Fine, make me a virgin Old Fashioned."
Upside, I got to use my fancy hit the bricks line of "I'm sorry ma'am it seems as though I won't be able to meet your expectations tonight. Take care!"
#17
I have a few:
1. Lady tried to pay me with Monopoly money and didn’t understand why I couldn’t take it. She’s a regular
2. Lady asked me for “a bundle” of sugar packets. I brought her 6. She needed more. I ended up bringing her 20 sugar packets that she proceeded to dump into her salad.
3. Lady asked me to peel her breadsticks.
4. Lady didn’t understand why I couldn’t connect two 4 seater booths together to make an 8 seater booth. She couldn’t understand that they are glued into the wall.
5. Lady who choked out her kid in the middle of the dining room to prove a point to another table
#18
Back when you could smoke in bars ~ I Had just opened my bar, guy sits and orders a burger and fries. When I brought it out I Also set down a bottle of ketchup. He grabbed a empty ashtray and put ketchup in it to dip his fries into. Said I could get him a side plate. He said What's the big deal? It's clean. I then showed him the black rag used to wipe them out. He just shrugged. Yuck!!
#19
I had a lady order soda water with olive and a lime. I wasn’t sure I heard her right so I asked her to repeat. She gets a little angry and repeats “soda with olive and lime” so I bring her that. She death glares at me when I set it on the table and says she asked for a sprite. I’m still not sure if she was just f**king with me. She had to be f**king with me, right?
#20
Is the boar pizza vegetarian? (No, it has boar)
Is this pasta vegan? (No, it has egg, cheese, and bacon) Oh, that's fine.
Being unable to understand that a well done steak takes longer to cook than a rare steak.
Nothing too crazy, I've been lucky!
#21
Me:"We have a pineapple cider on tap currently."
Cust:"Can you describe that in detail for me?"
Me:".....it is a cider.....that tastes like pineapple."
#22
Lady came in and ordered our fried shrimp appetizer. She kept talking about how good the breading was and asked me if I could get her an extra side of the “sauce they fry it in”. I tried to explain to her it was just cajun seasoned flour but she didn’t get it. Finally got her a side of the flour and watched her dip her shrimp in flour and ate the entire thing. It was strange to say the least.
Chris Scritchfield 2 years ago
Oh sh...... You don't realize you could have poisoned her. Flour isn't a sterile or safe food. It's the main reason why you can't eat raw cookie dough as it is often tainted with e coli(poo germs) and their is a marginal chance of it having salmonella from the egg.
#23
A woman smoking with her own fan blowing the smoke away from her. "Sorry, but I can't stand smoke."
Karis Ravenhill 2 years ago
Hilarious, I had this problem too. Smoker for 20yrs (just quit, yay!), but hated the smell of smoke. I washed all of my clothes if they were worn once, soaked the furniture and air of the house with Febreze, and had to breathe through my mouth if smoking because when the smoke hit my sinuses I got an insane migraine. I held the cigarette out of the car window and turned so the wind took smoke away instead of pooling around my face. One polite thing I did was ALWAYS walk downwind of someone else if you're smoking near them, non-smokers shouldn't have to deal with your smoke blasting in their face. Can't say I was ever clever enough to use a fan to blow my smoke away, lol, this girl's hilarious.
#24
A group sent their food back because their portions were so big that they were "overfaced". They requested a complete refund (rather than smaller portions, or ordering something else from the "light" menu). Apparently just the sight of such large portions made them feel ill and so they didn't want to eat at our establishment any more.
I can't even fathom their game plan?
Robert T 2 years ago
If this is America, then I can tell quite a lot of Europeans will feel that way with some of the portion sizes when they visit. They are completely outfacing and can put you off the sight and smell of food. And that's saying something for someone with a pretty good appetite.
#25
Had a bar guest walk into the kitchen and take an entire cheesecake out of our dessert fridge. No one saw him do it in the kitchen and the bartender was to shocked to say anything
#26
I had someone order a chicken platter. I asked them if they wanted it with one chicken breast or two. They dead looked me in the face and asked what's the difference. I just tilted my head and said one comes with one breast, the other with two.
#27
A fish dish consisting of all fish components (clearly described on the menu) being too ‘fishy’ tasting or a blind woman complaining about her dessert. For the way it looks. Yea that was tough
GoddessOdd 2 years ago
I can understand the fishy part, only because when I used to eat fish, if it's less than fresh it smells bad. The blind woman complaining about the looks of the dessert I don't understand at all.
#28
Had a woman ask me what the catch of the day was while pointing at the menu where it said quiche of the day.....
#29
Had a lady tell me her chilled salad plate was too cold. I had to fight the urge to tell her to just wait a couple minutes and it wouldn't be and just go get her a room temp plate
#30
Demanded a soup option. In the top fast food pizza restaurant.
#31
Lady came in and ordered a vodka soda no ice, then proceeded to pour it into her feeding tube. I mean, who am I to judge, right? The next drink she ordered was the house chard.
GoddessOdd 2 years ago
UGH. If you're pouring it straight in, why bother with the soda? Straight vodka would be quicker
#32
I'll have the huevos rancheros with no egg please. Or, I'll have the prime rib, well done please.
advice5cents 2 years ago
People order prime rib well done all the time. It's hardly rare. Not even medium rare. :p (But seriously, they do, and it's fine. Somebody needs to eat the end cuts!)
What do you think ?
Thorfin Wolfsbane 2 years ago
I've said it before here, but...was behind a lady at subway ordering a club on white bread. When asked what vegetables she wanted as topping, she said, "none, I don't eat carbs".
Poultry Geist 2 years ago
I have one ! I was at subway and the guy in front of me said he wanted a such and such footlong with everything on it! The lady was like “ you want everything ?” He said “put everything on it” she repeated a couple more times until the guy was getting frustrated! After she put everything on it he started asking her to take stuff off! It was frustrating I left her a good tip ! Bless her sweet heart !
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Nena Rosebud 2 years ago
I tip my hat off to those in service industry, dealing with people like this. I work in customer service and even then, it takes serious strength for me to maintain a straight, neutral face and keep the snark and exasperation out of my voice.
Who Panda 420 2 years ago
Exactly I'm told that I'm very expressive so I don't think I could get away with it LOL
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Thorfin Wolfsbane 2 years ago
I've said it before here, but...was behind a lady at subway ordering a club on white bread. When asked what vegetables she wanted as topping, she said, "none, I don't eat carbs".
Poultry Geist 2 years ago
I have one ! I was at subway and the guy in front of me said he wanted a such and such footlong with everything on it! The lady was like “ you want everything ?” He said “put everything on it” she repeated a couple more times until the guy was getting frustrated! After she put everything on it he started asking her to take stuff off! It was frustrating I left her a good tip ! Bless her sweet heart !
Load More Replies... Nena Rosebud 2 years ago
I tip my hat off to those in service industry, dealing with people like this. I work in customer service and even then, it takes serious strength for me to maintain a straight, neutral face and keep the snark and exasperation out of my voice.
Who Panda 420 2 years ago
Exactly I'm told that I'm very expressive so I don't think I could get away with it LOL
Load More Replies... Related on Bored Panda
