If you’ve worked in customer service at some point in your life, you probably know how infuriating people can be. Recently, Reddit user YangWenli1 decided to compile an archive of these jerks and made a post asking “Fast food workers, what is your ‘Sir, this is a Wendy’s’ moment?“

Even though they have received over 15,500 replies with people listing some of the worst clients from hell, one of them really stood out. Theinsanepotato recalled a particularly rude woman. She came to a Wendy’s drive-through, demanded mac and cheese, and refused to accept it wasn’t even on the menu. Continue scrolling and check out how the whole ordeal unfolded in the employee’s own words.

A few days ago, one person decided to compile an archive of some of the worst fast food clients

But one of them really stood out

The story went viral when Twitter user Ivan (@heckingmexican) shared it on the platform, receiving over 360,000 likes and 80,000 retweets in just a couple of days. The number of people relating to it might seem surprising but consider this: as of 2018, there are more than 3.7 million fast-food employees currently working in the United States alone.

So even though many think of it as a last-resort job worked by high schoolers, there is a large and diverse workforce behind your favorite fast food burgers, tacos, and fried chicken.

“I’ve worked in fast food before, and have had to witness customers cause similar situations,” Ivan told Bored Panda. “The one Theinsanepotato shared reminded me of those times, and made me laugh. I thought it would make others laugh as well, and that it did. The structure and pacing of the comment were also really solid and made it even funnier.”

Ivan believes that the employee handled it to the best of their ability. “I’ve seen multiple people ask ‘why didn’t the employee just walk outside to confirm what the customer was looking at?’ [but] to me, that would’ve been the wrong decision to make if it were anything but the last resort. I wouldn’t want to go anywhere near the car of a person who’s swearing at me and insisting that I don’t know what’s on the menu. Some better choices could’ve been made here and there, but overall I think that the employee was in the right.”

Most of the tens of thousand responses Ivan has received sided with the worker, and they’re really happy they’ve had the opportunity to spread the story. “Writing is my dream career and something I wanna explore when I head off to a university, so being able to take part in this makes me really happy.”

Maybe fewer customers would give fast wood workers crap if they knew their average salary is just $13,500 a year. True, this figure is up from 2002 when it stood at $12,850 but when you look at the long term gains — just $642 over 14 years — it’s clear that the wages in the industry haven’t kept up with other economic trends.

Everyone immediately started relating to the story

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