What did the customer expect for crying out loud. If you go to a vegan Cafe, expect vegan food and drinks. It's not bloody rocket science. I went to a Cafe once and when I looked at the menu it said in capital letters NO SUBSTITUTIONS, when I went to order, I asked for no butter on a toastie but they classed that as a substitution. You know what I did, I politely said "no worries, thank you" and left. See, simple. On another note, I love what they are doing with training people with disabilities and their pay it forward motto. Kudos to them.

Im allergic to dairy and id love to have a coffee at a cafe, none of the ones in my area have anything dairy free! A fully dairy free cafe with no risk of cross contamination would be amazing 🥺

I don't see any signage anywhere that specifies anything about the shop other than that they serve coffee. If it's such a large part of their business ethic, why isn't there a sign? If the fact that they're vegan-friendly is just on their website or their google maps page, it's not going to be very clear. Vegan-friendly doesn't mean the same as vegan, it means optional. You can tell by the way the reviewer wrote the review, they read 'vegan-friendly' somewhere, and that's specifically what they're complaining about. They're complaining about the lack of signage, or the poor description. Not the actual part where they ended up with a crappy drink.

"Forced"

The "why don't vegan cafes & restaurants have to offer vegan options but vegan cafes & restaurants don't have to offer non-vegan options?" comment is so f*****g stupid. Non-vegan establishments don't have to offer vegan options. It's not like a f*****g law, you dolt. And because of that, vegan establishments exist to fill that void. And veganism is a specific type of cuisine (and lifestyle, I guess. I don't know I'm not a vegan) which is why non-vegan food is typically not served there as those options are literally available at 99% of other restaurants. By their reasoning, you should able to go to an Indian restaurant and expect to demand Mexican food. What a moron. They probably whine about February being Black History Month and complain that there's no White History Month, which is literally every month but of course they're too stupid to understand that.

If people force you to finish a coffee with vegan milk, you get bragging rights: "I had to finish it, but I didn't talk." Seriously, what a wimp. Of course, I'm an old hand at being tortured - my mother used to make me eat my peas and carrots. Back to being serious: I don't think Amnesty International gives a s**t about this person's plight. And they're not alone in not caring. Okay, I tried to take this seriously (and seriously failed).

She wasn't forced to consume anything, she chose to.

how many f*****g vegans go to a regular place and throw a s**t fit if they don't have vegan options?

I am not vegan at all, but I would like to give them a try. I drink my coffee black, so I take no risk

I just find it hilarious because there are ridiculous stories of vegans flipping out about places like bbq restaurants that only have salads as a vegan option and now it seems the turn tables are turning a bit

I don't think the owner's response matched the review. Seems the owner could have simply said "No one forced you since it's all over our menus that we're planted based and you were asked by your server which type plant based milk you wanted when you ordered." End of story. Makes me wonder if the owner was set off by other bad reviews and not just this one star review.

I had to google the cafe. The food looks gorgeous, I will definitely be making a visit next time I go to London.

I'd love to visit that cafe once, looks like a wonderful place and I love the thoughtful ethics behind it! Hope you will continue to be open for many years to come.

I'm not vegan, although there are plenty of meatless dishes I enjoy. Honestly, I wouldn't know which milk to choose for my coffee either, since I usually use half-and-half. However, unlike that customer, I would have described the taste and mouth feel I was looking for, then asked the server for a recommendation...just like I would with any unfamiliar cuisine. I wouldn't see any reason to expect my omnivorous palette to be catered to.

Look at the cute little staff!!!!

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Yeah, the person wasn't forced. Vegan people are annoying though. You ALWAYS know who a vegan person is because they won't shut up about it.