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Tipping culture has gone out of control.” How many times have we heard this about the service industry? Especially when talking about America. Customers get demands to tip when picking up takeout, at self-service checkouts, and even in the elevator.

Granted, it’s always been socially acceptable to tip your waiter, valet, or concierge. But with the current trend of ‘tipflation,’ tipping has been expanding into more and more industries. To demonstrate that, we’ve gathered the most absurd and infuriating cases where people had to tip. Do you have an outrageous tipping story, Pandas? And what’s your opinion on the matter: to tip or not to tip? Share your thoughts with us in the comments!

Etiquette expert and author of A Traveler's Passport to Etiquette Lisa Mirza Grotts kindly agreed to lend Bored Panda her expertise. She told us more about the general guidelines for tipping in different service industries. We also had a chat about 'tipping fatigue' and in what instances it's okay not to tip. Read her insights below!

More info: Lisa Mirza Grotts

#2

This Has To Stop. Now

This Has To Stop. Now

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Nathaniel (He/Him) Cis Het.
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Remember your waiter doesn't have a salary? I think that is a problem for you to fix, not me. Pay your damn staff.

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#3

Doordash Reminding Me That Tipping Culture Is Out Of Control

Doordash Reminding Me That Tipping Culture Is Out Of Control

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Daniela Lavanza
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Cancel the order and go elsewhere, problem solved. Don't threaten your customers unless you want to lose your business.

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Bored Panda reached out to the Golden Rules Gal, Lisa Mirza Grotts, for some guidelines about tipping culture. She's a 23-year certified etiquette expert who helps clients and readers deal with business, social, and political situations. 

In addition to her television, radio, newspaper, and online presence, she authored a manners blog for the Huffington Post for eight years. We wanted to know more about the current estimates of tipping and what the tipping etiquette is for classic services such as taxis, restaurant servers, and hotel staff.

The etiquette expert says that the typical amount to tip servers at restaurants is 20% of the bill. When it comes to a concierge or a doorman at a hotel, it depends on the special request that they do for you. Whether that's calling a cab or carrying your luggage up to your room, the nature of the request determines the sum.

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#4

It Finally Happened. I Was Prompted To Tip At The Airport Self-Checkout Station

It Finally Happened. I Was Prompted To Tip At The Airport Self-Checkout Station

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#5

Waffle House Charged The Tip The Same As The Total

Waffle House Charged The Tip The Same As The Total

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#6

"Nice House For A $5 Tip, F*** You"

"Nice House For A $5 Tip, F*** You"

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Grotts actually has gratuity guidelines on her website. She updated them after COVID-19 happened. "The 'tipping point' happened in 2020," the etiquette expert writes. "In normal times, gratuity depends on the quality and frequency of service." She agrees that many people may feel 'tipping fatigue,' but, as she tells Bored Panda, "the general rule is that when a service has been performed, a gratuity is in order."

"As servers are paid a low base pay, a little extra can make a big difference in the time of Covid. The amount all depends on the type of service, but one thing experts all agree on is when in doubt, give, and make sure to have cash on you." Are there times when not tipping is okay? "Tipping is not allowed at private lunch clubs and country clubs. Also, a tip would not be expected at self-service checkout or for medical appointments, to name a few," Grotts gives some examples.

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#7

Tipping Scale

Tipping Scale

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Zedrapazia
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

90%? Ridiculous, is the employer even paying their employees anymore if that's what's necessary to keep them afloat? This also seems to be one of those machines that want to be tipped despite there being no employee present at all.

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#8

Now I Need To Tell My 5 Yr Old We’re Not Having Pizza

Now I Need To Tell My 5 Yr Old We’re Not Having Pizza

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#9

Elevator Asks For Tip

Elevator Asks For Tip

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The pandemic is a big reason why gratuity amounts have increased. Shubhranshu Singh, a professor at Johns Hopkins Business School, told NPR that we started tipping more to support essential workers. After the pandemic ended, expected sums didn't go down.

Another reason for 'tipflation' is that now it's much easier to ask for tips. All service industry workers have to do is turn a tablet around. "That person who gave service to you is in front of you and there is this social pressure," Singh adds.

#10

Now I'm Suggested To Tip The Kitchen As Well?

Now I'm Suggested To Tip The Kitchen As Well?

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StumblingThroughLife
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'd be scared to eat out/Take away/shop, etc, in the USA (Not to mention the healthcare. National Insurance in the UK is a blessing). There needs to be a national Minimum wage. Apart from the tipping culture, the UK will (very) soon be in the same crazy sh&t unless we get a better Govt. Updated to add: we do tip (VERY optional) if we are delighted with the service/food, but it isn't expected, as their wages have to be at or above the Minimum Wage.

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#11

Delivery Driver Thinks It’s Ok To Make Their Food Cold Because They Didn’t Tip Them

Delivery Driver Thinks It’s Ok To Make Their Food Cold Because They Didn’t Tip Them

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Nathaniel (He/Him) Cis Het.
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Tips should be for exceptional service. You do not get tips for doing what is expected of you.

Michael Largey
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And you can't get tipped for exceptional service before you've rendered it, which is the problem here.

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PeePeePooPoo
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Maybe they wanted to give you a cash tip if they didn't leave it in the app?

Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The customer could legitimately complain and have this guy fired.

James016
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

S**t like this is why I always go and pick up my orders. Some of the places here give a discount for collection.

Meaghan Stewart
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They might have had a cash tip upon delivery but I bet this jackhole didn’t even think of that.

Maartje
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This, because that is what I would have done BECAUSE I was in food service.

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Fussy1
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sometimes the crippling anxiety I have when I think about a complete stranger delivering food to me that isn't in a completely tamper proof locked and heated steel vault isn't as irrational as it sound.

Maartje
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It isn't, I stopped having restaurant food delivered during the pandemic when I found that my DoorDash driver had eaten most of 3 bags of tortilla chips . Her hand in our food.

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Jasmyn JAY
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Tips were given AFTER the delivery. You dunce buckets. That's a good way to either get your butt kicked (depending on the person) or fired. (Depending on the manager)

AUndomiel
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Pizza Hut charged me 6.50$ to deliver 30$ of food to me the other day (directly thru PH). The Pizza had at least 50% less toppings than this one, and the Cinnabon minis hadn't even risen, NOR were baked correctly - so to make sure they didn't kill me, I didn't eat them. Got *REMINDERS* to leave a tip for your driver (who didn't bother to ring my doorbell before running off)....after ALLLLLL that. Nah, I'm good. PH never again, and blocked them on my phone.

MJisME
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That's why I don't order delivery. God knows what they do to your food if theyre having a bad day or they feel your tip isnt what they expected. 🫣 There's the good drivers who strive to do an amazing job and then there's the others. 😵‍💫 How did they know they weren't going to tip in cash?!

Maartje
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The problem here is that with the new delivery service models people are supposed to tip BEFORE the driver even takes off. You tip, not knowing whether or not you will receive good service. I personally tip my waitress AFTER I eat, don't you? And yes, I was in food service - for 25 years. And after getting screwed up deliveries so many times from these services like DoorDash I have concluded that tipping beforehand does not guarantee good service ( and by that I mean actually delivering what I ordered without eating half of it) . I mean, they have their tip so why bother? Now hearing that they will do s**t like that - self-defeating.

Ashlie Dearest
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Your job is to deliver to people, not to throw a temper tantrum, when someone doesn't tip you. Tip is extra, you still get paid from your employer.

Lea S.
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Unless you have psychic powers you don't know if you are getting a cash tip - you are ruining someone's meal based on a guess.

Analyn Lahr
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What if they were planning on giving you a cash tip? So they know it was going directly to you? When they handed you a twenty, I hope you felt like an a*s.

HolyDiver
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

and that meal will be free when I call it in. Then I will throw it in the air fryer and you will eventually be out of a job.

Allen Packard
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I give cash when they get here. That way they can keep their money tax free if they choose to. Their choice.

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#12

My Airbnb Host Wanted Me To Tip Housekeeping…on Top Of The $200 Cleaning Fee

My Airbnb Host Wanted Me To Tip Housekeeping…on Top Of The $200 Cleaning Fee

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Technically, the cleaner worked for the host, so HE should tip the cleaner, right?

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Michael Lynn, a marketing professor at Cornell and expert in tipping research, has found that the bigger the suggested sum, the more people tip. The researchers did an experiment with an Internet app-based laundry service. The app recommended different gratuity amounts at random. The bigger the tip the company asked for, the bigger the tip the customers paid.

#13

4.5% Service Charge For Using Self Checkout

4.5% Service Charge For Using Self Checkout

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#14

Beat This: 19% Service Fee

Beat This: 19% Service Fee

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#15

Tipping Culture Is Getting Out Of Hand. Normal Tip Line With A Second Additional Tip Area

Tipping Culture Is Getting Out Of Hand. Normal Tip Line With A Second Additional Tip Area

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Zedrapazia
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Who even is the additional tip supposed to go? The same server? The kitchen again?

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However, in the cases where there's no social contact, customers don't feel that social pressure. Because they have to tip after the ride, people feel less inclined to tip their drivers. In fact, research shows that 60% of people never tip when using rideshare apps, and only 1% always tip.

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#16

Americans Are So F**king Weird

Americans Are So F**king Weird

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#18

Tipping Is Getting Out Of Hand

Tipping Is Getting Out Of Hand

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Jrog
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

50 dollars (+ tips) for a plastic coffee tamper with some gimmick useless mechanism? It's even more insulting than the tip request...

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Naturally, 'tipflation' is also related to inflation. Sean Jung, assistant professor of hospitality analytics at Boston University, also told NPR that businesses are trying to lure in workers with benefits and higher pay. In fact, they're apparently fighting tooth and nail for them. But they also want to keep the prices of goods and services the same because lots of customers get spooked at any sign of inflation.

#19

Just Booked A Hotel Room Online... Tip?

Just Booked A Hotel Room Online... Tip?

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#20

We're Supposed To Tip Subway Workers Now? For What?

We're Supposed To Tip Subway Workers Now? For What?

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#21

Double Service Fee?

Double Service Fee?

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James016
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why is there a charge for employees benefits contribution? And what is that? We just don’t have this nonsense in the uk.

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The result is then that customers cover a portion of workers' wages with what they tip. "The wage workers are receiving isn't sufficient," Jung told NPR. "So now everybody is using this very weird way to increase wages while maintaining the same menu price." It's no wonder many people have been complaining that it’s a strange way for businesses to pay workers more without increasing their salaries in order to keep prices low.

#22

A Self-Checkout Kiosk Asking For A Tip

A Self-Checkout Kiosk Asking For A Tip

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yes, I'd like to leave a tip for the person who did the job: me. Thanks for letting me subtract it from the total. :-)

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#23

Restaurant In Baltimore Adds 18% Tip Automatically

Restaurant In Baltimore Adds 18% Tip Automatically

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#24

Airbnb Owner Expects Us To Tip His Cleaning Service He Hired On Top Of The $250 Cleaning Fee

Airbnb Owner Expects Us To Tip His Cleaning Service He Hired On Top Of The $250 Cleaning Fee

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Jung says that the only two ways out of this situation are adding fees to what we buy or simply raising prices. "You see this whenever inflation is on the rise. You see businesses trying to bring in more money any way they can: fees, extra charges. If tips go down, prices will go up. One way or another, we're still gonna be paying."

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#25

BBQ In Jerome: Seat Yourself, Order At The Counter, Pour Your Own Drinks, Pay 12% Counter Ordering Service Fee, And Still Be Asked For A Tip

BBQ In Jerome: Seat Yourself, Order At The Counter, Pour Your Own Drinks, Pay 12% Counter Ordering Service Fee, And Still Be Asked For A Tip

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#26

Getting Creative With These Fees

Getting Creative With These Fees

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#27

Valet Minimum Tip $5 / Average Tip $7.65

Valet Minimum Tip $5 / Average Tip $7.65

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If it's compulsory, it's no longer a tip and therefore turns into illegal extortion.

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There's no universal rule for how much you're obligated to tip in every situation. But there are some general guidelines. Some finance experts recommend looking at how much the service providers earn. Restaurant servers and cashiers, for example, have different salaries. Historically, that's been the reason why we tip waiters, cab drivers, and salon workers.

#28

I Could Not Imagine Giving A Tip This Big

I Could Not Imagine Giving A Tip This Big

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Roxy222uk
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Eh? Then charge enough for its use to cover your expenses and make a profit??

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#29

When Did 20% Become Customary?

When Did 20% Become Customary?

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#30

Unable To Accept A Tip Because Of Store Policy? Look How Miserable And Defeated They Look

Unable To Accept A Tip Because Of Store Policy? Look How Miserable And Defeated They Look

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Experts say that when there's an automated kiosk or you're ordering something to-go, a tip is not a must. "In this case, 20% is not the new minimum," Dr. Jaime Peters, assistant dean and assistant professor of finance at Maryville University, told CNBC. Except maybe when the service is extremely fast and excellent.

#31

They Can't Even Provide You With The Proper Crossword Puzzle And Still Add A Mandatory 15% Tip To Your Bill!

They Can't Even Provide You With The Proper Crossword Puzzle And Still Add A Mandatory 15% Tip To Your Bill!

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