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Tipping culture has gone out of control.” How many times have we heard this about the service industry? Especially when talking about America. Customers get demands to tip when picking up takeout, at self-service checkouts, and even in the elevator.

Granted, it’s always been socially acceptable to tip your waiter, valet, or concierge. But with the current trend of ‘tipflation,’ tipping has been expanding into more and more industries. To demonstrate that, we’ve gathered the most absurd and infuriating cases where people had to tip. Do you have an outrageous tipping story, Pandas? And what’s your opinion on the matter: to tip or not to tip? Share your thoughts with us in the comments!

Etiquette expert and author of A Traveler's Passport to Etiquette Lisa Mirza Grotts kindly agreed to lend Bored Panda her expertise. She told us more about the general guidelines for tipping in different service industries. We also had a chat about 'tipping fatigue' and in what instances it's okay not to tip. Read her insights below!

More info: Lisa Mirza Grotts

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#2

This Has To Stop. Now

This Has To Stop. Now

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Nathaniel (He/Him) Cis Het.
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Remember your waiter doesn't have a salary? I think that is a problem for you to fix, not me. Pay your damn staff.

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#3

Doordash Reminding Me That Tipping Culture Is Out Of Control

Doordash Reminding Me That Tipping Culture Is Out Of Control

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Daniela Lavanza
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Cancel the order and go elsewhere, problem solved. Don't threaten your customers unless you want to lose your business.

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Bored Panda reached out to the Golden Rules Gal, Lisa Mirza Grotts, for some guidelines about tipping culture. She's a 23-year certified etiquette expert who helps clients and readers deal with business, social, and political situations. 

In addition to her television, radio, newspaper, and online presence, she authored a manners blog for the Huffington Post for eight years. We wanted to know more about the current estimates of tipping and what the tipping etiquette is for classic services such as taxis, restaurant servers, and hotel staff.

The etiquette expert says that the typical amount to tip servers at restaurants is 20% of the bill. When it comes to a concierge or a doorman at a hotel, it depends on the special request that they do for you. Whether that's calling a cab or carrying your luggage up to your room, the nature of the request determines the sum.

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#4

It Finally Happened. I Was Prompted To Tip At The Airport Self-Checkout Station

It Finally Happened. I Was Prompted To Tip At The Airport Self-Checkout Station

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#5

Waffle House Charged The Tip The Same As The Total

Waffle House Charged The Tip The Same As The Total

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Zedrapazia
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I do not know about American law well enough for that, but if this was to happen in Switzerland, it certainly would be. The best advice for such a situation I could give would be to deny taking the order, deny the bill as well and issuing a complaint to Waffle House asap in form of a mail. Then, keep everything documented by your side, in best case even printed, and issue it forward when confronted with why you refused to take your order or pay.

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Amanda McCrary
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I work at waffle house and you, the customer, has to enter the tip on the credit card machine. This was user error not waffle house

Dainty72
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Should happen anywhere EVER disgraceful!!! I tip lightly when ive received great service, but how dare American companies include it on the receipt. The Amoy of abuse that happens when someone can't afford 20% is shocking!!! The entitlement of some of the servers is beyond disgusting. If the can't live on their wage then do something about it. I've never been to the US and nor would I, but my daughter goes yearly and has been snapped at, even though she left a tip! This whole post is boiling my blood!!

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censorshipsucks
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

this alone will make me avoid the states for travel purposes. I thought trump supporters were bad enough.

Averysleepypanda
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm pretty sure this is illegal and you can easily dispute this to your bank or CC company

Chrissie Anit
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you follow the link to the original reddit post, and you want to upvote a comment there, they will charge you. I thought it was a joke because of the topic, but the group was r/mildlyinfuriating", and not something specifically tip-related. Maybe because it is over a year old? Still, strange.

shankShaw deReemer
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If a server is the person adding in a written-on-receipt tip, it's definitely theft. If it's a machine-entered by cc holder, it's a mistake. For sure. Call the restaurant because most keep copies of receipts for about a month for cases such as this. If it is in fact found to be the server, the server is in some trouble.

Brandi VanSteenwyk
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ummmm.... A 100% tip at Waffle House? They better have buttled the whole meal for the customer.

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#6

"Nice House For A $5 Tip, F*** You"

"Nice House For A $5 Tip, F*** You"

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Grotts actually has gratuity guidelines on her website. She updated them after COVID-19 happened. "The 'tipping point' happened in 2020," the etiquette expert writes. "In normal times, gratuity depends on the quality and frequency of service." She agrees that many people may feel 'tipping fatigue,' but, as she tells Bored Panda, "the general rule is that when a service has been performed, a gratuity is in order."

"As servers are paid a low base pay, a little extra can make a big difference in the time of Covid. The amount all depends on the type of service, but one thing experts all agree on is when in doubt, give, and make sure to have cash on you." Are there times when not tipping is okay? "Tipping is not allowed at private lunch clubs and country clubs. Also, a tip would not be expected at self-service checkout or for medical appointments, to name a few," Grotts gives some examples.

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#7

Tipping Scale

Tipping Scale

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Zedrapazia
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

90%? Ridiculous, is the employer even paying their employees anymore if that's what's necessary to keep them afloat? This also seems to be one of those machines that want to be tipped despite there being no employee present at all.

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#8

Now I Need To Tell My 5 Yr Old We’re Not Having Pizza

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#9

Elevator Asks For Tip

Elevator Asks For Tip

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The pandemic is a big reason why gratuity amounts have increased. Shubhranshu Singh, a professor at Johns Hopkins Business School, told NPR that we started tipping more to support essential workers. After the pandemic ended, expected sums didn't go down.

Another reason for 'tipflation' is that now it's much easier to ask for tips. All service industry workers have to do is turn a tablet around. "That person who gave service to you is in front of you and there is this social pressure," Singh adds.

#10

Now I'm Suggested To Tip The Kitchen As Well?

Now I'm Suggested To Tip The Kitchen As Well?

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StumblingThroughLife
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'd be scared to eat out/Take away/shop, etc, in the USA (Not to mention the healthcare. National Insurance in the UK is a blessing). There needs to be a national Minimum wage. Apart from the tipping culture, the UK will (very) soon be in the same crazy sh&t unless we get a better Govt. Updated to add: we do tip (VERY optional) if we are delighted with the service/food, but it isn't expected, as their wages have to be at or above the Minimum Wage.

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#11

Delivery Driver Thinks It’s Ok To Make Their Food Cold Because They Didn’t Tip Them

Delivery Driver Thinks It’s Ok To Make Their Food Cold Because They Didn’t Tip Them

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#12

My Airbnb Host Wanted Me To Tip Housekeeping…on Top Of The $200 Cleaning Fee

My Airbnb Host Wanted Me To Tip Housekeeping…on Top Of The $200 Cleaning Fee

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Technically, the cleaner worked for the host, so HE should tip the cleaner, right?

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Michael Lynn, a marketing professor at Cornell and expert in tipping research, has found that the bigger the suggested sum, the more people tip. The researchers did an experiment with an Internet app-based laundry service. The app recommended different gratuity amounts at random. The bigger the tip the company asked for, the bigger the tip the customers paid.

#13

4.5% Service Charge For Using Self Checkout

4.5% Service Charge For Using Self Checkout

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Beat This: 19% Service Fee

Beat This: 19% Service Fee

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#15

Tipping Culture Is Getting Out Of Hand. Normal Tip Line With A Second Additional Tip Area

Tipping Culture Is Getting Out Of Hand. Normal Tip Line With A Second Additional Tip Area

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Zedrapazia
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Who even is the additional tip supposed to go? The same server? The kitchen again?

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However, in the cases where there's no social contact, customers don't feel that social pressure. Because they have to tip after the ride, people feel less inclined to tip their drivers. In fact, research shows that 60% of people never tip when using rideshare apps, and only 1% always tip.

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#16

Americans Are So F**king Weird

Americans Are So F**king Weird

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#18

Tipping Is Getting Out Of Hand

Tipping Is Getting Out Of Hand

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Jrog
Community Member
7 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

50 dollars (+ tips) for a plastic coffee tamper with some gimmick useless mechanism? It's even more insulting than the tip request...

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Naturally, 'tipflation' is also related to inflation. Sean Jung, assistant professor of hospitality analytics at Boston University, also told NPR that businesses are trying to lure in workers with benefits and higher pay. In fact, they're apparently fighting tooth and nail for them. But they also want to keep the prices of goods and services the same because lots of customers get spooked at any sign of inflation.

#19

Just Booked A Hotel Room Online... Tip?

Just Booked A Hotel Room Online... Tip?

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#20

We're Supposed To Tip Subway Workers Now? For What?

We're Supposed To Tip Subway Workers Now? For What?

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#21

Double Service Fee?

Double Service Fee?

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James016
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why is there a charge for employees benefits contribution? And what is that? We just don’t have this nonsense in the uk.

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The result is then that customers cover a portion of workers' wages with what they tip. "The wage workers are receiving isn't sufficient," Jung told NPR. "So now everybody is using this very weird way to increase wages while maintaining the same menu price." It's no wonder many people have been complaining that it’s a strange way for businesses to pay workers more without increasing their salaries in order to keep prices low.

#22

A Self-Checkout Kiosk Asking For A Tip

A Self-Checkout Kiosk Asking For A Tip

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yes, I'd like to leave a tip for the person who did the job: me. Thanks for letting me subtract it from the total. :-)

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#23

Restaurant In Baltimore Adds 18% Tip Automatically

Restaurant In Baltimore Adds 18% Tip Automatically

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#24

Airbnb Owner Expects Us To Tip His Cleaning Service He Hired On Top Of The $250 Cleaning Fee

Airbnb Owner Expects Us To Tip His Cleaning Service He Hired On Top Of The $250 Cleaning Fee

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Jung says that the only two ways out of this situation are adding fees to what we buy or simply raising prices. "You see this whenever inflation is on the rise. You see businesses trying to bring in more money any way they can: fees, extra charges. If tips go down, prices will go up. One way or another, we're still gonna be paying."

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#25

BBQ In Jerome: Seat Yourself, Order At The Counter, Pour Your Own Drinks, Pay 12% Counter Ordering Service Fee, And Still Be Asked For A Tip

BBQ In Jerome: Seat Yourself, Order At The Counter, Pour Your Own Drinks, Pay 12% Counter Ordering Service Fee, And Still Be Asked For A Tip

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#26

Getting Creative With These Fees

Getting Creative With These Fees

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#27

Valet Minimum Tip $5 / Average Tip $7.65

Valet Minimum Tip $5 / Average Tip $7.65

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Daniela Lavanza
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If it's compulsory, it's no longer a tip and therefore turns into illegal extortion.

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There's no universal rule for how much you're obligated to tip in every situation. But there are some general guidelines. Some finance experts recommend looking at how much the service providers earn. Restaurant servers and cashiers, for example, have different salaries. Historically, that's been the reason why we tip waiters, cab drivers, and salon workers.

#28

I Could Not Imagine Giving A Tip This Big

I Could Not Imagine Giving A Tip This Big

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Roxy222uk
Community Member
7 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Eh? Then charge enough for its use to cover your expenses and make a profit??

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#29

When Did 20% Become Customary?

When Did 20% Become Customary?

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#30

Unable To Accept A Tip Because Of Store Policy? Look How Miserable And Defeated They Look

Unable To Accept A Tip Because Of Store Policy? Look How Miserable And Defeated They Look

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Experts say that when there's an automated kiosk or you're ordering something to-go, a tip is not a must. "In this case, 20% is not the new minimum," Dr. Jaime Peters, assistant dean and assistant professor of finance at Maryville University, told CNBC. Except maybe when the service is extremely fast and excellent.

#31

They Can't Even Provide You With The Proper Crossword Puzzle And Still Add A Mandatory 15% Tip To Your Bill!

They Can't Even Provide You With The Proper Crossword Puzzle And Still Add A Mandatory 15% Tip To Your Bill!

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