I order often stuff from a online shop and the guy always puts some candy in the package. That is nice. I am diabetic but I wouldn't never ever make such a fuzz about it and complain!

Uh, looks like there are some very important points being brought up in those last three responses posted. Seems like this was about much more than the candy, and perhaps not the first time, and it also provides the context that the owner advertises 100% vegan products then includes a non-vegan candy. These are some pretty important details to leave out! I smell a hunger for attention pity.

What is with this trend lately of grown adults turning on their camera, first making sure it’s in the right position and has the right lighting and then start recording themselves crying like a child before uploading it to social media? I find it rather infantilising. As for the “vile” email - seriously? I was expecting it to be a lot, lot worse to cause such a reaction. Similarly, there was a story from a 30 year old woman a few months ago who turned on her camera and recorded herself crying because she was in a gym class and the instructor asked her if she was ok and keeping up (this was bullying and public shaming apparently, though recording herself sobbing and uploading it for the whole world to see was perfectly fine…)

I find it very hard to believe that a woman who owns her own company selling health and beauty products is so triggered by one email complaining about receiving a Chupa-Chup from some vegan fanatic. Seems more likely a way to garner attention and drive traffic to her website (how many people googled TLC Body after reading this post) and/or hoping that Chupa Chup will reach out to her and her company with some offer to help - which would be a big win for her. We see this all the time now.

openly crying about it on social media is certainly a step in the right direction

If you get that upset about someone getting upset over a lolly, there's something wrong with you too. Just as that person could ignore the lolly, you can ignore the person being upset. Also, I don't appreciate free junk that will just create waste either, especially when it doesn't even have anything to do with what I ordered, so maybe just stop?

If you don't eat a lolly, just throw it away. Or stick it up your ass. What a moron. I made an order in a makeup shop, and they sent me a little tester of some anti-ageing cream. I was 20 back them, but the idea of sending them an email bitching about the cream I won't use, never crossed my mind.

I've gotten candy from folks that I order from. I don't eat sweets but how would they know? So I usually give them to my nieces or nephews. Problem solved. Don't be a d**k to business owners doing acts of kindness.

I hate getting extra things with my order. I do email and ask for them to not send things like stickers or throw glitter in it. Nicely though. I just say that as a customer I greatly prefer not receiving items that can't be recycled and will end up wasted in the trash. Then I suggest an opt out option. Honestly the email didn't seem very rude. It is customer feedback. But honestly it doesn't feel good to get something and just waste it. It is bad for the environment and is frustrating when part of the reason you placed the order was to avoid those sort of things. Like when I order zero waste products that come wrapped in plastic...drives me up the wall and completely defeats the point of my order.

She works for that society I'm pretty sure exists, The Society of Horse's Mouth Examiners

She`s lucky she lost this whacko. I buy a lot on line and often get free little items with my order`s. I`ve never gotten candy though, now that I really like.

Geez. I'm 60 and I love lilies. She was having an unfortunate day. Or life. Hope yours is better

Keep on being the sweet person you are, Carissa. That person has issues and probably needs therapy of some sort. You Rock!

"Once again" this customer isn't buying again? That means the customer has already done this to her before. So the customer is a drama queen and also someone who doesn't stand by their convictions.

As for the woman who wrote the email, I can't imagine not buying a product because they inserted some wasteful thing I did not order. She has a tiny point, but it's not that big a deal. As for the vegan thing, sheesh, like the little free gift has to be catered to each and every customer?! How entitled. As for the business owner, I understand why she was upset. That's why I don't own a business or work in the service industry. If she lets stuff like that get to her so much, she might not do so well as a business woman. (I saw this knowing that my son's business gets complaints sometimes and they either take it into account if it's valid criticism or if it's awful, they just hope the people never come back. They can't get upset about every bad comment.)

The person complaining does have a point. If your advertising that your products are 100% vegan friendly, it would be a good idea to send a treat that doesn't contain animal products. Rather than get upset by the way the email was worded, treat it like constructive criticism,.

Look at the bright side.She should be thankful that a few suckers spared her from having to deal with that bitch again. I once won a bet on a sporting event with a guy who was a real asshole. He avoided me like the plague to get out of paying me. Not having to put up with his presence was worth far more than the $50 he owed me.

As a business owner you really need a thicker skin. Unfortunately there are a$$holes everywhere. Part and parcel of being the owner.

I'd be upset if I was given a Chupa Chups as well, those things are awful! (this is a joke btw, it's a f'n free piece of candy, if you don't want it just toss it or hand it to any child) (Chupa Chups really are awful though ;) )

Well, it's a good thing she's not a carnivore! She might be aggressive, combattive, or pushy!

She should have named the vile vegans twitter or fb handle. Vile person.

This is just a shitty long winded advert. Not the content bp needs.

I'm seeing the word 'humanity' a lot, and I feel that needs to be challenged. Treats, irrespective of nature or intent, should not be maligned; that's just manners. Gift horse. However, lambasting someone into tears over something SO petty and so OVERTLY innocent, qualifies as 'being a Karen'. So no, I do not believe this cuntstomer falls under humanity. She may be homo sapiens, but this act was not humane in ANY way. She is a Karen, and I will heartily endorse giving up on Karenity.

One time I cooked a huge Xmas meal for the homeless in New Orleans. Seafood gumbo, sweet potato pie and gift bags for dog owners. I had gumbo thrown back in my face by a homeless couple who were upset it wasn't vegan and called me an asshole and and inconsiderate bitch because I didn't consider that they might be vegan. I made 55 meals... all were handed out and every single person besides them was beyond grateful. Some were brought to tears over the gesture which then made me blubber like a baby. But I was so happy that everyone was so grateful and then I had 2 meals left and approached the couple and I wish I hadn't. They literally threw scalding hot gumbo all over me and my dog and screamed at me ... not to mention the fact that they wasted food that someone else would have gladly eaten. But it Alamo made me never do this again. Luckily people came to my defense and it changed my mind and now this is something I do every year. But

OK. The email might have been sour and overreacting. But to go cry on social media about it??? Tssssss. That said, I do agree that cheap nasty candy migh not be the best thing to send as a present while running a "conscious" web shop.

"So once again...". I wonder how many times this particular customer was upset to the point of NEVER BUYING YOUR PRODUCT AGAIN!? Not to minimize the owners reaction but I read this particular as an attempt to get something for free. I'd be willing to bet that this particular reviewer had never bought anything from the owner in the past.

Crazy lady making a mountain out of a mole hill. Since sweets are involved, I guess ant hill would be more apt. No loss there TBH.

I think that they BOTH need to just hold hands and ju-.....call a therapist.

I was expecting much more vile? I mean, yeah, it was a bummer of a read, but if you're an owner of a business, you're going to get criticism much worse than that. Plus, as some of the people noted, she sells vegan products but throws in a candy that is not, that would be perplexing to me as well. But then again, maybe this is more about PR than anything else?

I'm diabetic, and I would LOVE a free lolly! Always remember, for every person who stops buying from you, there will be 20 more to take their place. Good riddance to bad rubbish!

Give me their package address. I will ship myself to them and stuff lollies down their throat.

The person was a jerk. I would react like the owner myself, but not being in the position I can see it objectively. And I could answer, even if it takes a day, "thank you for the insight. While I was spreading joy, I did not realize this point of view. I will consider this moving on. Or, in the future I can be sure to note this on your order." Then never sell to them again if they declins. If they return and arr still snotty "I took your perspective in consideration and have decided to go against it. I am sorry to have lost a customer but I have to go with majority and I have not received any other complaints."

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Vegans are pointless f*****g idiots, obsessed with their own sense of importance and righteousness.