That was a very gracious comment. Thank you, the world needs more people like you in it.

THIS. Exactly this. People seem to forget that those who serve them are also human beings with feelings. I can't fathom why people get a kick out of being horrible to others, I really don't.

Absolutely. The restaurant business is difficult enough without people who think the sun rises and sets out of their r****m. My family was in the business for years and my dad's rule was, "bend over backwards to give them what they want but, if they are still whining after you do that, show them the door and invite them to not return."

I was taught to treat other people the way I would like to be treated by them. Wow, absolutely brilliant comment, I like it a lot. It is in fact what I'm also telling others. I think you're a very pleasant and decent person.

But you are a person “nowadays.” That lady is probably close to you in age.

Leaving a 1 star review is just unacceptable.. People depend on reviews to keep business going. If your experience was that bad then take it up with the owners - who can then apologise sort out the issue and maybe issue refunds or compensation for something out of their control.