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Customer Leaves A One-Star Review For Restaurant, Unluckily For Her, The Owner Remembers Her Too Well
Running a successful restaurant has become a whole lot more difficult in recent years, with a surge in competition meaning only the very best survive, and customer power at an all-time high.
One bad review online isn’t necessarily the end of the world, but if you know it’s unjust, that blemish on an otherwise flawless reputation can really get under your skin. Replying aggressively to obnoxious and entitled customers won’t do you any favors, so sometimes to best way to make a point is with polite restraint, while clearly stating your case and correcting the falsehoods in the review.
This response to a one-star review, shared by Imgur user ctrclub,is a perfect example of this. The restaurant and the customer are both unknown, save for the name ‘Monica,’ but if you run a business and encounter unfair reviews, this is a great example to learn from. Scroll down below to check it out for yourself, and let us know what you think in the comments! (Facebook cover image: Iain Farrell)
RELATED:
Someone recently shared the beautifully-worded response by a restaurant owner to a unfair review
Image credits: Michael Coghlan (not the actual photo)
Here’s how people reacted
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What do you think ?
Wil Vanderheijden 7 years ago
I am very thankful for the other parents in the group that profusely apologized for your behaviour..."" is a very polite way of saying" You are a rude lowlife b!tch." And the owner is very right. I would ban her for life.
Alusair Alustriel 7 years ago
This shows that almost everytime there are two sides of one story. I'm glad the manager painted the whole situation and stood up for his co-workers. People nowadays are taught to only demand and behave out of line, because there are no consequences. I was taught to treat other people the way I would like to be treated by them. If everyone followed that rule we would grow in a respectful society instead of demanding and bashing one.
Bunzilla 7 years ago
THIS. Exactly this. People seem to forget that those who serve them are also human beings with feelings. I can't fathom why people get a kick out of being horrible to others, I really don't.
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Julie James 7 years ago
People like her need the fleas of a thousand camels to infest their underwear.
IWishIWasBob 7 years ago
In this case I don’t wish I was Bob because I like this curse 😂
Load More Replies...
Manyin Tom 7 years ago
I'm a Manager for a pizza chain, and just a few days ago we had a booking for 12 people saturday 7pm, of course it be busy.at this day and hour, 7:30pm still no show, so I decided to give the table to another group who was waiting at the door, next thing as soon as the group sat their butts down the no-show group arrived. They had to wait 15mins before next table was available and of course They would complain trying to ask me for FREE beer while they wait, I said to them the only thing Free here is tap water, left them a few Jug and let them be.
Daria B 7 years ago
They demanded special service for waiting until a table is free? Meanwhile in Korea, it is the most normal thing to have people waiting in long queues in front of restaurants. So normal, in fact, some places will give you a waiting number, like in the bank.
Load More Replies...
sara stafford 7 years ago
I have worked in food service for 20 years and 8 years of that has been in management. I must say that was the BEST response to a rude, inconsiderate customer I have ever read!! My hat goes off to the manager who wrote that!! Bad reviews be damned!! Love it!!!
Sierra Batten 7 years ago
The customer is NOT always right! Love when supervisors/bosses stand up for their employees!
Diana R 7 years ago
The customer is always right mentality has helped create a nation full of entitled consumers in the US. I appreciate a business that has pride in what they offer and will stand up for themselves when people are out of line.
Load More Replies...
SnowyLynx 7 years ago
Good job to the owner, i just hate people who pull s**t like that. I mean if your massive group of bratty girls arrive 40 minutes early, the place isn’t gonna be ready since you are very early. They won’t wait hand and foot on you just cause you’re early, they have other fricken customers. The fact that the parents and the “complaint” writer were so rude is so disturbing. At least one person had some decency.
Aunt Messy 7 years ago
I wouldn't have seated them. I would have made them wait until the table was ready, and I would have told them that the staff that was going to serve them weren't on shift yet.
Load More Replies...
Don Flynn 7 years ago
Never, ever, ever mess with people who prepare and bring you food. Being an a*s to people who serve, or wait on you, only reenforces that you're a total douche bag.
Diana R 7 years ago
Yes to this! Also reminds me of what my grandma used to tell me as a child, never send restaurant food back to the kitchen, the chef will spit in it :) haha.
Load More Replies...
Brenda Alvira Alvarez 7 years ago
I have been on the service industry for 20+ years and this is a perfect example of when the customer is not always right
David Smojver 7 years ago (edited)
I tend to respect and thank the people that make my food and serve my food. They are working their arses off and to disrespect people in food and service industry, that tells me everything I need to know about the said person and the said person if done in front of me is corrected sarcastically by myself because I know that service people cannot say anything, even though it is deserving.
Berni Roulias 7 years ago
I always taught my children and grandchildren to "be nice to the people who are handling your food". If they asked "why" I told them to think about it. As a food industry survivor, I can say truthfully say that MOST people are not like these were. Otherwise, there would be No One willing to out up with that kind of abuse.
Load More Replies... Wil Vanderheijden 7 years ago
I am very thankful for the other parents in the group that profusely apologized for your behaviour..."" is a very polite way of saying" You are a rude lowlife b!tch." And the owner is very right. I would ban her for life.
Alusair Alustriel 7 years ago
This shows that almost everytime there are two sides of one story. I'm glad the manager painted the whole situation and stood up for his co-workers. People nowadays are taught to only demand and behave out of line, because there are no consequences. I was taught to treat other people the way I would like to be treated by them. If everyone followed that rule we would grow in a respectful society instead of demanding and bashing one.
Bunzilla 7 years ago
THIS. Exactly this. People seem to forget that those who serve them are also human beings with feelings. I can't fathom why people get a kick out of being horrible to others, I really don't.
Load More Replies... Julie James 7 years ago
People like her need the fleas of a thousand camels to infest their underwear.
IWishIWasBob 7 years ago
In this case I don’t wish I was Bob because I like this curse 😂
Load More Replies... Manyin Tom 7 years ago
I'm a Manager for a pizza chain, and just a few days ago we had a booking for 12 people saturday 7pm, of course it be busy.at this day and hour, 7:30pm still no show, so I decided to give the table to another group who was waiting at the door, next thing as soon as the group sat their butts down the no-show group arrived. They had to wait 15mins before next table was available and of course They would complain trying to ask me for FREE beer while they wait, I said to them the only thing Free here is tap water, left them a few Jug and let them be.
Daria B 7 years ago
They demanded special service for waiting until a table is free? Meanwhile in Korea, it is the most normal thing to have people waiting in long queues in front of restaurants. So normal, in fact, some places will give you a waiting number, like in the bank.
Load More Replies... sara stafford 7 years ago
I have worked in food service for 20 years and 8 years of that has been in management. I must say that was the BEST response to a rude, inconsiderate customer I have ever read!! My hat goes off to the manager who wrote that!! Bad reviews be damned!! Love it!!!
Sierra Batten 7 years ago
The customer is NOT always right! Love when supervisors/bosses stand up for their employees!
Diana R 7 years ago
The customer is always right mentality has helped create a nation full of entitled consumers in the US. I appreciate a business that has pride in what they offer and will stand up for themselves when people are out of line.
Load More Replies... SnowyLynx 7 years ago
Good job to the owner, i just hate people who pull s**t like that. I mean if your massive group of bratty girls arrive 40 minutes early, the place isn’t gonna be ready since you are very early. They won’t wait hand and foot on you just cause you’re early, they have other fricken customers. The fact that the parents and the “complaint” writer were so rude is so disturbing. At least one person had some decency.
Aunt Messy 7 years ago
I wouldn't have seated them. I would have made them wait until the table was ready, and I would have told them that the staff that was going to serve them weren't on shift yet.
Load More Replies... Don Flynn 7 years ago
Never, ever, ever mess with people who prepare and bring you food. Being an a*s to people who serve, or wait on you, only reenforces that you're a total douche bag.
Diana R 7 years ago
Yes to this! Also reminds me of what my grandma used to tell me as a child, never send restaurant food back to the kitchen, the chef will spit in it :) haha.
Load More Replies... Brenda Alvira Alvarez 7 years ago
I have been on the service industry for 20+ years and this is a perfect example of when the customer is not always right
David Smojver 7 years ago (edited)
I tend to respect and thank the people that make my food and serve my food. They are working their arses off and to disrespect people in food and service industry, that tells me everything I need to know about the said person and the said person if done in front of me is corrected sarcastically by myself because I know that service people cannot say anything, even though it is deserving.
Berni Roulias 7 years ago
I always taught my children and grandchildren to "be nice to the people who are handling your food". If they asked "why" I told them to think about it. As a food industry survivor, I can say truthfully say that MOST people are not like these were. Otherwise, there would be No One willing to out up with that kind of abuse.
Load More Replies... You May Like 33 Weird Restaurants Where Food Isn't The Focal Point Of Attraction 30 Of The Best Restaurants In The World That Are Definitely Worth Visiting Gourmet Restaurant Jokes For Foodies Who Love Dining Out
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