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Restaurant Owner Puts Entitled Customer In Their Place With A Mic-Drop Response To Their Bad Tripadvisor Review
A single bad review can make it or break it in the competitive catering industry. So no wonder more and more business owners are not willing to swallow such criticism, especially if they feel it’s undeserved.
You probably remember the Chinese takeaway that went viral not long ago with its savage replies to bad customer reviews.
This time, the Sticky Walnut eatery in Chester has stolen the spotlight after its owner Gary Usher penned a response to a 2-star review left for his restaurant. The reviewer named Rob V called Sticky Walnut a place for ‘Excellent food let down by Ryanair-style management.’
According to the customer, “The restaurant management doesn’t give a toss about customer experience,” and his statement seemed to have seriously triggered the owner Gary.
So Gary rolled up his sleeves, sat himself down at the keyboard and came up with an essay-long mic-drop response that will make it into the restaurant hall of fame for the most savage responses to bad reviews.
Image credits: sticky_walnut
Image credits: sticky_walnut
The reviewer praised the food but criticised the management which he called “Ryanair style”
Triggered by a bad review, the owner Gary penned this jaw-dropping response where he laid it all out on the table
And this is what people had to comment on it
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What do you think ?
Vicky Z 3 years ago
Hasn't the line " i know the owner" become old yet? How many times have people tried to pull that? Oh please just leave!
M Rattray 3 years ago
We get the "I know the owner" crap A LOT in the car business we have tell tale ways to know their full of it. Mispronouncing there surname for one. When they say Matt and not Matthew. No one calls him Matt. My old manager would respond "neat, me too" when people would say they knew the owner. My parents owned a business for 35 years of my life so I always got a good laugh at that response. He only ever used it with people who were twats.
Philly Bob Squires 3 years ago
I know the owner real well... I work for him! These people piss me off to no end.
Carney 3 years ago
Am I nuts? IF I know the owner (I do know the owner of a high-end restaurant near our home) I tend to be more aware of my manners. Regardless of who I might know or what place, if there is a true issue, I'll ask to speak to the manager in quiet and not make a scene. Also, many times the "issue" is not the server's problem, so yes, I tip well unless the server really does something unforgiveable. More Gary's and let's rid the world of the Robs who are so entitled!
DarkAngelNic 3 years ago
If you get that pissy and hostile in a restaurant for no good reason then you shouldn't be part of the human race; you are slowing our evolution.
Bender Bending Rodríguez 3 years ago
I agree with everything Karen Preston wrote. If you are rude expect just bare minimum cause that's all you get. I am more willing to bend the rules for polite customers more than I am willing to do for karens (no, this does not include Karen Preston per her post) of the world.
Bill Richardson 2 years ago
Restaurant reservations are not time limited "'around the world" FYI. In France most reservations are for the duration of the dining period as they are not totally money driven. If the people are buying drinks then they are actually more profitable than those just buying food.
AspieGirl88 3 years ago
Quite frankly, that is embarrassing. Claiming to know the owners of the establishment, when in fact they know jack sh*t about the place. They should be ashamed of themselves! It takes an insane level of douchebaggery to pull off something like this & expect to get off scot-free. They deserve to be roasted like the bitter coffee-grounds they are! 🤨🤷♀️
Michelle C 3 years ago
Even in a scenario where they are really friends, that still doesn't give him the right to act up and try to take advantage of your "friends" business and abuse their staff. Friendship would most def be over.
Casey McAlister 3 years ago
Another popular argument(when customers ask to do something against the rules) is "Another employee did it for me yesterday". I worked in a bank and a customer asked me to withdraw a big amount of cash from the account without a passport or any other ID, which is both illegal and technically impossible since you need to put their passport number in the system to proceed with this operation. When I said it can't be done, he claimed that he was there yesterday and another employee gave him money without ID. I don't know, do they actually think this bullshit works?
Lucky2BAlive 3 years ago
I rarely give bad reviews. I simply “check please” out, and remember to not return. Now if my experience is wonderful. I go from table clearing, to wait staff (often over worked and under paid) to ambience, and when I ask for management, it’s generally heaps of praise. Which, btw, surprisingly, I am remembered, and treated even better (without asking, or name dropping). As for the entitled, talking trash can? Get a grip. It’s a restaurant, not the G7 summit.
CatWoman312 3 years ago
One day I aspire to own a business of some sort and I will tell my staff that rule number one is the customer is NOT always right and you’re allowed to treat them like they treat you, after all that’s what we were all taught by our mom’s as kids anyway. “Treat others the way you want to be treated.”
Stephanie Keith 3 years ago
No! You don't treat them like they treat you. You do better and remain kind, respectful, polite, and firm. Turning into the asshole you say you don't like. Only adds another asshole in the situation. Always always do better and be better because trust me, it's not only the right way to treat people. Yes, Even those assholes because you can't stand up for what's right then turn and behave the same way.
Load More Replies...
Liam Walsh 3 years ago
Read it again - it's explained in the response from Gary, not the review, that he claims to know the owner.
Load More Replies...
Not Proud British 3 years ago
It's in Chester, not Ireland. Nothing Irish about it.
Load More Replies...
Liam Walsh 3 years ago
It's not an Irish pub. It's a restaurant in Chester, a city in England. I'm going to a restaurant on Saturday with a timed slot. Highly popular restaurants will aim to have more than one seating per evening.
Load More Replies...
Vicky Z 3 years ago
Hasn't the line " i know the owner" become old yet? How many times have people tried to pull that? Oh please just leave!
M Rattray 3 years ago
We get the "I know the owner" crap A LOT in the car business we have tell tale ways to know their full of it. Mispronouncing there surname for one. When they say Matt and not Matthew. No one calls him Matt. My old manager would respond "neat, me too" when people would say they knew the owner. My parents owned a business for 35 years of my life so I always got a good laugh at that response. He only ever used it with people who were twats.
Philly Bob Squires 3 years ago
I know the owner real well... I work for him! These people piss me off to no end.
Carney 3 years ago
Am I nuts? IF I know the owner (I do know the owner of a high-end restaurant near our home) I tend to be more aware of my manners. Regardless of who I might know or what place, if there is a true issue, I'll ask to speak to the manager in quiet and not make a scene. Also, many times the "issue" is not the server's problem, so yes, I tip well unless the server really does something unforgiveable. More Gary's and let's rid the world of the Robs who are so entitled!
DarkAngelNic 3 years ago
If you get that pissy and hostile in a restaurant for no good reason then you shouldn't be part of the human race; you are slowing our evolution.
Bender Bending Rodríguez 3 years ago
I agree with everything Karen Preston wrote. If you are rude expect just bare minimum cause that's all you get. I am more willing to bend the rules for polite customers more than I am willing to do for karens (no, this does not include Karen Preston per her post) of the world.
Bill Richardson 2 years ago
Restaurant reservations are not time limited "'around the world" FYI. In France most reservations are for the duration of the dining period as they are not totally money driven. If the people are buying drinks then they are actually more profitable than those just buying food.
AspieGirl88 3 years ago
Quite frankly, that is embarrassing. Claiming to know the owners of the establishment, when in fact they know jack sh*t about the place. They should be ashamed of themselves! It takes an insane level of douchebaggery to pull off something like this & expect to get off scot-free. They deserve to be roasted like the bitter coffee-grounds they are! 🤨🤷♀️
Michelle C 3 years ago
Even in a scenario where they are really friends, that still doesn't give him the right to act up and try to take advantage of your "friends" business and abuse their staff. Friendship would most def be over.
Casey McAlister 3 years ago
Another popular argument(when customers ask to do something against the rules) is "Another employee did it for me yesterday". I worked in a bank and a customer asked me to withdraw a big amount of cash from the account without a passport or any other ID, which is both illegal and technically impossible since you need to put their passport number in the system to proceed with this operation. When I said it can't be done, he claimed that he was there yesterday and another employee gave him money without ID. I don't know, do they actually think this bullshit works?
Lucky2BAlive 3 years ago
I rarely give bad reviews. I simply “check please” out, and remember to not return. Now if my experience is wonderful. I go from table clearing, to wait staff (often over worked and under paid) to ambience, and when I ask for management, it’s generally heaps of praise. Which, btw, surprisingly, I am remembered, and treated even better (without asking, or name dropping). As for the entitled, talking trash can? Get a grip. It’s a restaurant, not the G7 summit.
CatWoman312 3 years ago
One day I aspire to own a business of some sort and I will tell my staff that rule number one is the customer is NOT always right and you’re allowed to treat them like they treat you, after all that’s what we were all taught by our mom’s as kids anyway. “Treat others the way you want to be treated.”
Stephanie Keith 3 years ago
No! You don't treat them like they treat you. You do better and remain kind, respectful, polite, and firm. Turning into the asshole you say you don't like. Only adds another asshole in the situation. Always always do better and be better because trust me, it's not only the right way to treat people. Yes, Even those assholes because you can't stand up for what's right then turn and behave the same way.
Load More Replies... Liam Walsh 3 years ago
Read it again - it's explained in the response from Gary, not the review, that he claims to know the owner.
Load More Replies... Not Proud British 3 years ago
It's in Chester, not Ireland. Nothing Irish about it.
Load More Replies... Liam Walsh 3 years ago
It's not an Irish pub. It's a restaurant in Chester, a city in England. I'm going to a restaurant on Saturday with a timed slot. Highly popular restaurants will aim to have more than one seating per evening.
Load More Replies... Related on Bored Panda
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