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Working at a customer support job or any similar role can provide a person with many interesting stories. These stories can range from barely interesting interactions to some of the craziest things you have ever heard -- the scale of customers is always very wide. 

And so, when an X user @WrittenByHanna asked people what the most outlandish requests from customers they received were, people did not shy away from sharing them. Today, we picked out some of the stories for you to check out and see how wild some clients can be! 

More info: X

Image credits: WrittenByHanna

Image credits: Andrea Piacquadio (not the actual photo)


#3

Outlandish-Questions-Customers-Ask

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Jill Bussey
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sounds like there are two options here: Sally needs to be taught about self-control; or she needs to be in nappies / diapers.

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Nearly everyone has heard the phrase “the customer is always right.” It’s the phrase that was coined back in the 1990s, suggesting that the business and the employees should prioritize customer satisfaction above anything else. I guess we can be pretty sure that a lot of people from this list thought of this in their minds while these customers made the strange requests. 

Yet, many experts are against this philosophy. After all, no one is right 100% of the time. Also, the customers believing they can’t be wrong can even lead to violence against retail workers. 

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#6

Outlandish-Questions-Customers-Ask

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WindySwede
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"Why dies it smell manure?" "We gave up on pottytraning the hippopotamus.."

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An example of a case of a customer not being right is when they make an unrealistic request (this list is full of examples for it) and demand it be done even though the staff can’t do it. So, experts argue that, in cases like that, customer service workers shouldn’t feel obligated to accommodate such a request. Ideally, they should try to work it out with the customer without taking on the blame. 

Instead of jumping to the “the customer is always right” idea straight away, Marjorie Adams, president/CEO of Fourlane, a financial technology consulting firm in the US, suggests several things to do when dealing with customers: 

  • Ensuring the customer is heard; 
  • Not taking their words personally; 
  • Retaining the focus; 
  • Thinking about the other staff members.
#7

Outlandish-Questions-Customers-Ask

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Trillian
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They drove 17 hours to go to a farmer's market? Do they live on the moon?

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#9

Outlandish-Questions-Customers-Ask

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SparkDragon
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"ah yes, madam. That would be our limited edition spit syrup - we reserve it for customers we know are going to be a pain in the butt"

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So, I guess the best advice would be to be mindful of each other, no matter if we're customers or an employee. After all, we're all just humans who make mistakes from time to time.

Have you ever witnessed a customer making an outlandish request? Or maybe you made one yourself? Share it with us in the comments, and don't forget to upvote the most entertaining request from the list! 

#11

Outlandish-Questions-Customers-Ask

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Lotekguy
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The waiter would have the right to finish peeing on her table. Or into her purse.

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#14

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WindySwede
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So she was Kinkos shaming her for not doing a good enough jobb?

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#15

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Firstname Lastname
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Okay, so I pictured beans like the magical fruit kind, and was like "caffeinated farts, why?"

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#17

Outlandish-Questions-Customers-Ask

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Lauren
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I work in a chip shop and had our new guy (16m) ask if our chips were skinless and what would happen if he put his hand in the 200'plus degree oil...

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#22

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I’ll have a treble thanks.
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yup, as a ´gardener’ and a female one, they seem to think that they’re doing you a favor , think they can pay you minimum wage when you use your own equipment and you can manifest wonderful gardens from F.A !

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#34

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Lunaofthenest (She/they)
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not really surprised since these people expected a server to (?) comfort/ tend to a stranger's child. Entitlement- its a helluva druhg 🤷‍♀️

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#36

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Jill Bussey
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They may be enquiring so you have the opportunity to say "sorry, that one's just run out."

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#38

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Ace
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

TBF if I just saw 'latte' on a menu I wouldn't have a clue if it was coffee or tea or just what it say, milk, in the absence of someone telling me otherwise .

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#40

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Tyranamar
Community Member
8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

These are just space filler questions. They know you do and are just getting the convo started. Just answer and roll along.

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#41

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Me Oh My
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8 months ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If it had any less sugar, I'm pretty sure it'd be bread... edit: fixed bad wording :)

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#45

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Lunaofthenest (She/they)
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8 months ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sure, ma'am! With the additional batshit crazy customer fee, that'll be 1,000.00.

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