47 Service Workers Recollect The Most Funnily Deranged Things A Customer Has Told Them
Working at a customer support job or any similar role can provide a person with many interesting stories. These stories can range from barely interesting interactions to some of the craziest things you have ever heard -- the scale of customers is always very wide.
And so, when an X user @WrittenByHanna asked people what the most outlandish requests from customers they received were, people did not shy away from sharing them. Today, we picked out some of the stories for you to check out and see how wild some clients can be!
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Image credits: WrittenByHanna

Image credits: Andrea Piacquadio (not the actual photo)
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One would assume that a small kiosk would have storage space nearby so they can restock. One might be wrong, but it's not an unfair assumption.
"Well then, would you like some whipped cream in a doggy bag, and maybe a cherry?"
Sounds like there are two options here: Sally needs to be taught about self-control; or she needs to be in nappies / diapers.
Or her mother needs to pay attention when Sally says she needs to pee rather than continuing to shop. It's possible Sally was holding it for q significant amount of time and her mother had other priorities.
Load More Replies...If the daughter does it often, mom should be used to cleaning up after it by now.
I did something similar years ago. The kid, who was about six, spite peed on the store carpet and his mother just laughed and said “Don’t do that, honey”. I handed her some cleaner and paper towel and told her to clean it up. My boss appreciated me.
I don’t think I believe this story solely for the fact that the customer stayed in the store long enough to be handed the mop. When I worked retail the customer would only tell me that their kid had peed/pooped/vomited as they were rushing out the door. And yes, I had to clean it up.
Yo, if it's wet, and it isn't mine, I am not touching it. Lady can clean her daughter's puddle herself.
Nearly everyone has heard the phrase “the customer is always right.” It’s the phrase that was coined back in the 1990s, suggesting that the business and the employees should prioritize customer satisfaction above anything else. I guess we can be pretty sure that a lot of people from this list thought of this in their minds while these customers made the strange requests.
Yet, many experts are against this philosophy. After all, no one is right 100% of the time. Also, the customers believing they can’t be wrong can even lead to violence against retail workers.
This reminds me of the time that I worked for one of those temporary mobile bookstores that would move from city to city. We were unpacking books and setting them up on tables and I came across a book by Newt Gingrich. I yelled to my manager "Hey!! Do we have a horror section?" The reply was a chuckle and a negative once I told him what I had found. I almost put it in the Science Fiction/Fantasy category but thought better of it.
Maybe the lady was searching for the really "good" books... you know... erotic literature.
That individual was rude. That "book" is no better than "mein kampf", all genocide and lies with no merit.
That's a horrible comparison. I'm guessing you've read neither.
Load More Replies...Not retail but I will forever remember a 5th Grade classmate crying at lunch because the "steak sandwich" she ordered, which had been on the menu for all 6 years she'd been at the school, wasn't "real steak". Pamela. It cost $2.50. What were you expecting?
I thought you said we were having steamed clams? Steamed clams, oh no I said steamed hams.
Had a woman argue with me for a full five minutes because she wanted a dipped cone. Like you get at dairy Queen or (I assume) McDonald's? Ma'am this is a burger king......
"Why dies it smell manure?" "We gave up on pottytraning the hippopotamus.."
That's pretty magnanimous to go to that length to give her the benefit of the doubt 😂
Load More Replies...An example of a case of a customer not being right is when they make an unrealistic request (this list is full of examples for it) and demand it be done even though the staff can’t do it. So, experts argue that, in cases like that, customer service workers shouldn’t feel obligated to accommodate such a request. Ideally, they should try to work it out with the customer without taking on the blame.
Instead of jumping to the “the customer is always right” idea straight away, Marjorie Adams, president/CEO of Fourlane, a financial technology consulting firm in the US, suggests several things to do when dealing with customers:
- Ensuring the customer is heard;
- Not taking their words personally;
- Retaining the focus;
- Thinking about the other staff members.
There are several things those guys in the car could have done. A) Find a farmers market closer to them. B) spend the night (or a few nights) and go back to the market on a day it's open. C) Checked online (if available online) to see when it was open. D) Be smarter?
"Yes, mam, I can wave goodbye slowly and sadly as you drive into the sunset."
I'd lose my mind if I had to answer questions like this on a regular basis.
To be fair, in this day and age where fruit and vegies are shipped around the world it's kind of a reasonable question.
Load More Replies...Yeah, stupid customer! You should’ve known the harvest seasons of papayas before asking an innocent question that wasted 10 seconds of my day! Everyone knows papayas can’t be grown in February.
And spend 10 mins posting about it!!! How difficult is a simple answer: “Papaya season will be around May month” Never thought a simple question could be made fun of.
Load More Replies...It depends upon how the tone of the question was. If it's along the lines of - "Do you know why fresh papaya isn't available during certain months?" then answer. Some people might not honestly know why it isn't.
My husband is a produce manager and he gets asked these kind of questions alll of the time. "Why are all of your products from Mexico? Why not this state ? Ma'am, there is snow on the ground, nothing is growing here right now!
Greenhouses and shipping exist though. I feel like this is a perfectly valid question.
Oh so I'm supposed to know when fruit have sex and spread their seedlings?
Third day working at a grocery store, I was asked "What's the difference between original oats and toasted?" I blue-screened, 'cause I couldn't think of an honest answer that wouldn't sound snide.
Whereas I wouldn't even have understood the question.
Load More Replies...Even Gen Z doesn't remember when you couldn't get fruits of vegetables out of season. Boomers know that anything other than apples was only going to be in the store for a few weeks.
"ah yes, madam. That would be our limited edition spit syrup - we reserve it for customers we know are going to be a pain in the butt"
Sounds like she was trying to sneak her way into getting a free coffee
So, I guess the best advice would be to be mindful of each other, no matter if we're customers or an employee. After all, we're all just humans who make mistakes from time to time.
Have you ever witnessed a customer making an outlandish request? Or maybe you made one yourself? Share it with us in the comments, and don't forget to upvote the most entertaining request from the list!
The waiter would have the right to finish peeing on her table. Or into her purse.
I like that instant water. All you have to do is add water.
I like this. I think I'm going to order a diet water without ranch just to see the look on the servers face.
Load More Replies...Moderately funny, after all the story ended up here.
Load More Replies...I work at a hockey arena, and had someone say the water they were trying to bring in was "diabetic water" lol
This is even more stupid because there's so many more plausible medical reasons someone would need to carry water with them.
Load More Replies...Put clothes on then. Those of us that pour with sweat and feel ill with the heat at 20°C have nothing more to remove unless you want us naked.
Load More Replies...We used to get so many people at Kinkos like that. Come in with something scribbled on a piece of paper, wanted it formatted, in color, and 50 copies right this minute. Then they'd complain and have a fit when they were told there was a fee to format it and color copies were lots more than B&W copies and that it could take 24 hours to do up a sample. So you'd get past all that, get their work done and have them approve and sign off on a sample. Then you'd run their 50 copies. And then the customer didn't want to pay because A) that's not what I wanted B) it cost way too much and you never said anything about the cost and C) I needed it yesterday and I can't use it today. *headdesk* Customers are like: They want whatever they want, they want it for free, and they want it right now. If you work a service job, your whole reason for being there is to mitigate those three demands.
Sure it is we also fart rainbows and s**t gold 🪙 condolences from a former service person have a good day
Load More Replies...Even a mobile phone (depending on model) will do the job these days.
Load More Replies...Okay, so I pictured beans like the magical fruit kind, and was like "caffeinated farts, why?"
That sounds relatively normal compared to some coffee orders
Load More Replies...I used to blend a few espresso beans into my iced blended mocha when I worked in coffee shops. It's delicious!
What a twisted thing to say. A little salty, ain't it?
Load More Replies...I would have just straight up asked, “how many hairs are on your head?” “ How many times do you breathe in a day?” and, “why don’t you count them and tell me?”
I work in a chip shop and had our new guy (16m) ask if our chips were skinless and what would happen if he put his hand in the 200'plus degree oil...
Well, then the chips wouldn't be skinless anymore for sure
Load More Replies...Well that can vary if it’s 2 halves or one whole 2 piece. Depends on the math. Is it by weight or volume?
When the GST was introduced in Australia, our local fish n chip shop charge $4.40 for "four dollars of chips". Took them far too long to work that one out.
My husband once worked in a pizzeria. "How big is the 12" pizza?" people used to ask.
Sure, once you start working here. (Q: can he take the discount right away, or does he have to complete his 90 day probationary period?)
A lot of these kind of comments are because many people like jumping on the bandwagon of the newest trendy diet. Without understanding what it means. Like...GLUTEN FREE. People will buy gluten free but still buy wheat bread?!?
I would see that as an opportunity to upsell some safety gear, like pads and helmets.
I'd have started singing - "Caught Out There" back at them... Just the title of the song while getting the manager
So, not harassing a child - just regular harassment. That's OK, then. [ Sarcasm! Jeebus. ]
Load More Replies...Yup, as a ´gardener’ and a female one, they seem to think that they’re doing you a favor , think they can pay you minimum wage when you use your own equipment and you can manifest wonderful gardens from F.A !
Female tree surgeon here and so bloody true and it’s always the ones living in a mansion then try to add extras job because….as already your here
Load More Replies...I would consider myself lucky if my friend who owns a landscaping business can do my one front garden replant next month for $1500.
you can get them with shots of coffee or espresso, and some like the mocha do come with coffee, others dont though
Load More Replies...Maybe he was lactose intolerant? If I was I would have just suffered instead of drinking that.
I know. I’m more of a Coté D’Ivoire person myself.
Load More Replies..."Treason, if not outright regicide!"--Serenoa Wolffort and this customer
I packed a Togo order wrong once, but it turned out to be Benin.
That customer definitely had more than a screw loose - screw him! PS: I tried
Load More Replies...That man was super rude. But sometimes it's kinda annoying if there's not smaller amount of things available and you have to buy a whole lot. I remember once searching for a piece of plastic tube and smallest amount was 30 meters (that I had no money to buy or means to transport).
Yeah, at least now places like Bunnings will often sell smaller amount of screws/bolts/washers etc. You can often buy them individually at ridiculous prices when compared to buying by the box.
Load More Replies...This one's going in the "old but funny" file. I saw your mom selling potato chips... Yo mama so fat...
Load More Replies...Poor guy. It was probably his 52nd trip to the hardware store for a quick diy project that was only going to take a couple hours.
Yes, we'll put on PBS. Then we will have a riot.
Load More Replies...After McDonalds introduced the Quarter Pounder with 1/4 pound of hamburger, A&w introduced the Third of a Pound burger, that contained 1/3 of a pound of beef, did the same price. It failed. Most people thought 1/3 of a pound was smaller because 3 is smaller than 4.
I work for an apartment rental company and had someone ask me why a two bedroom apartment cost more than a one bedroom
Fructose father. Sucrose step-parent. Lactose lad. Glucose grandpa.
Load More Replies...its not a compliment and men who think it is are part of the problem
Load More Replies...I used to get calls like this all the time, or they would ask me to look up information about a different location. I always wanted to ask, "Are you by any chance calling me from a smartphone right now?"
Maybe English wasn't their first language. They were trying to ask for directions
Oh I wouldn’t start from YOUR house to get here I don’t know the way, I find that starting from MY house is much easier……
People do this all the time when I'm making pre-op phone calls to my patients at work. First of all, it's 3 days prior to your appointment, are you really going to remember my step by step directions from your house that's an hour away from our office? Secondly, you have 3 days, look it up yourself.
"Go down to the light and make a left. Go three miles, turn left into the cul-de-sac, go around *twice* - this is very important - then when you come out, flip a coin and go that way for 2-1/2 blocks. You can't miss it!"
Turn left when you get to where the old K-Mart used to be
Load More Replies...Well yeah but like, how is the employee supposed to know how to get there from the customers house?
Load More Replies..."No. Because I'm Jewish/Muslim/Buddhist/Hindu/Sikh/Atheist/Agnostic/Satanist. I don't believe in your material holiday."
Weird assortment of DVDs... at Christmas. ie: she bought a bunch of DVDs as Christmas presents for a heap of her friends/family and they all have their own tastes. Well, tried to buy :P
Plot twist, the sandwich was for his wife. Who is deathly allergic to olives.
maybe he didnt want to know where you put the olive so when he got to it he could be suprised?! LOL something like Mr. Bean would do
with some of the crazy things you read now a days I'd be worried it was somebody trying to "test" somebodies allergies, because they don't believe their real or will have as big a reaction as they say
Maybe he was trying to find out if he actually didn't mind olives, or was trying to overcome an aversion to them.
Not really surprised since these people expected a server to (?) comfort/ tend to a stranger's child. Entitlement- its a helluva druhg 🤷♀️
I think you're giving the table too much credit. They wanted the server to make the baby be quiet. I'm not sure they cared whether that was done via comforting it.
Load More Replies...I mean, I could get thinking it may be a mix, since bacon is default pork, but continuing to disbelieve after being told I don't get
I dunno, that sounds kinda valid. Bacon comes from pigs. If you'd never heard of "turkey bacon" before, you could easily assume that it was a mix of turkey and bacon.
They may be enquiring so you have the opportunity to say "sorry, that one's just run out."
Which, not "do you have this or that"...
Load More Replies...To be fair, Starbucks does sell "Egg McMuffins" now. I think it was in retaliation for McCafe.
God, if I could get a decaf version... I never really liked tea, but a chai latte? Yum
Load More Replies...I did this once but I at least admitted that it was my brain malfunctioning slightly
I have problems with gluten. My mum's BFF is coeliac. We both accept there are some places we cannot eat. A bakery is one of those places where we expect contamination
These are just space filler questions. They know you do and are just getting the convo started. Just answer and roll along.
what's wrong with "hi can I have a (size) coffee please?"?
Load More Replies...I wondered the same thing. "Just want a plain coffee" "We do lattes, espressos, machiattos etc, but no plain coffee"
Load More Replies...I need some context for this one, it's totally probable that the person isn't familiar.
Context: 1/It’s a coffee shop, and 2/The customer had been kicked in the head by a horse
Load More Replies...Maybe said person was smitten by you, and couldn't find the words. I say person was attracted to you. Hope you let them down easy!
If it had any less sugar, I'm pretty sure it'd be bread... edit: fixed bad wording :)
Then don't buy the cake or make it yourself with a sugar substitute and other ingredients you are confident are on your diet.
If you have diabetes and your sugar levels are managed, you can eat normal cake... but like one normal sized piece once in a while, not a whole cake. Sometimes Im craving cake I go and buy one and bring it to my sister's, so I can eat only one piece and my nephews take care of the rest.
Load More Replies...I don't think asking is unreasonable, if she demanded it would be a different story.
Honestly, I can see why some don't like this, but I see nothing wrong with asking and taking no for an answer.
I heard this frequently and I simply don’t respond. If they push it, I let out a faked nervous laugh & say, “oh, I assumed you were joking. You’re not serious, are you?” and leave it at that. Mind you this is for higher-end resort hotel rooms. They’re basically asking for a beachside or ocean view room at a garden view rate. If they’re insistent after I tell them “no” I tell them I can give them a standard garden view room at roughly the same cost as they’re suggesting they pay.
On your birthday, prove it with your ID and get all kinds of freebies and discounts. I hope you weren't born on February 29!
Right? I have a lot more luck asking if they want to come home and see how I prepare my yams.
Load More Replies...yt = White... Depending upon the race of the person being asked to cook them? It's a kinda racist remark because Collard greens were just one of a few select vegetables that enslaved African-Americans were allowed to grow and harvest for themselves and their families.
Try being a janitor at a hotel. "You gonna come clean my floors too?" AT LEAST 10 times every day.
Took me more than a minute, because I still haven't figured it out.
Load More Replies...Agree with the crowd, I've never eaten a pumpkin and "spice" is a very broad concept - does ginger taste like cayenne? What kind of spices do you mean? Think it's an entirely valid question
Some fish taste "fishier" than others. Salmon is considered very mild.
What? Have you never had cooked salmon before? So fishy.
Load More Replies...Asking if a fish is fishy is basically asking if its not fresh/good. A legit question
Is your salmon fresh? No madam, it's very well mannered.
Load More Replies...This is actually a legitimate question. GOOD salmon is very "not fishy" compared to many other types of fish. But cuts closer to the tail and - I think - sometimes when it is older - can have an unpleasant "fishy" odor / taste that is not present in a good quality cut. It is something I learned recently when some salmon fillets I purchased happened to be more towards the tail cuts. I also found out a friend actually prefers tail cuts because they taste more 'fishy'.
Perfectly valid question. Some people don't really like seafood, but want to include fish in their diet, (my wife and I for example). We specifically buy salmon because it's not as "fishy" as many other fish.
Sure, ma'am! With the additional batshit crazy customer fee, that'll be 1,000.00.
I'll bet you're right! No way it could taste like anything else.
Load More Replies...To be honest, I have no clue what a "pumpkin spiced" anything tastes like. I oc know what pumpkin soup tastes like, "pumpkin spiced" is not really a thing in Switzerland with very little exceptions (like Starbucks...). And I haven't yet been courageous enough to try 😅 Soooo: What does it taste like? 🙈😇
Cinnamon, nutmeg, cloves, ginger, and sometimes allspice. It's called that because we traditionally use it in pumpkin pie.
Load More Replies...Here in europe we don't have pumpkin spice. I no idea what it might taste like & why you would put it in coffee?
Don't bother - it's so sickly sweet. I tried it the first year they brought it over to the UK
Load More Replies...Reasonable question. Does it taste like pumpkin at all, or just the spice mix?
Just the spice. "Pumpkin" refers to the type of spice blend; there is no actual pumpkin involved.
Load More Replies...Perfectly valid. Pumpkin spice doesn't contain pumpkin. And if you've never had the spice mix before, you wouldn't know what's in it, or what it tastes like.
I kinda get this one. Pumpkin has a range of tastes depending on the variety for starters. For seconds, they might have been wondering is it more of a savoury donut rather than a sweet one. And finally, maybe they just figured pumpkin spice is not really pumpkin flavoured, but just orange coloured flavouring. Kinda like banana flavouring doesn't really taste like modern bananas.
Eh, it's a legitimate question if you think about it. Pumpkin spice isn't really based on anything. And it will probably taste different in different mediums and stores.
Best Buy is an American store which only sells electronics
Load More Replies...We have these very bright, fluffy oversized beach towels for guests to use at the pool & beach. It’s common they bring/wear them back to their rooms rather than toss them in the dirty towel bins. We also sell an upgraded version with our logo embroidered at our gift shops for a hefty $70 each. It’s not uncommon for a cheap guest to try returning our beach towels to the gift shops claiming they purchased them & changed their minds. I think they see the towels on the shelves & assume they’re identical to the ones all over the property so they hatch a plan to mitigate the huge amount they spent to stay with us. We don’t even have to ask for a receipt since we can point out they’re not the same product.
Worked in a motorcycle store, we had two floors, one that you had to walk through to get to the stairs upto the floor I was on, they walked past at least 100 motorcycles on the ground floor, up the stairs, met me and asked ‘do you sell Subaru parts?’, when I replied that the Subaru dealer down the road would be best place to buy parts they huffed and said they thought we’d be cheaper. I did then explain that Honda, Suzuki, Yamaha, Ducati and Buell all supplied us but Subaru stuck to car dealerships. They still seemed unhappy, people including me can be stupid sometimes!
I was visiting the owners of a little country store when a lady stopped in. They apologized for it being dark, and said the electricity had gone out a few minutes ago. She said "Oh no! Do you think the eggs are still good?" (In case anyone is wondering, the eggs probably would have still been okay the next day with no refrigeration.)
Not crazy but it was so random: we worked in a little shop selling electronics. One day a short little man popped his head in, very flustered and clearly frustrated and in rush: "I don't suppose you know where I could get a dickie bow, do you?" Well, we did not, sadly...Another one: our shop used to be an Asian hair and nail salon. About a year after that closed an another year after we've been there a lady came in, asking for a hairdo. We told her that all the electronics around her were not decoration, we in fact just sold those, we did not do hair. She blinked a few times, then asked: "And if we go upstairs, then you do hair?"
Stood in front of the eggs, "where are the eggs?". "There madam". "No, the normal eggs". "Sorry, what do you mean by normal?". At this point she's screaming in my face and I know full well what she's after but I'm playing dumb. "The flucking normal eggs, none of your free range or barn eggs, I just want normal eggs". "Do you mean battery farmed eggs?". " Yeah, the flucking normal eggs". "Sorry, we don't sell them any more due to animal welfare issues". "I don't care about the flucking animals, why don't you have normal eggs?". "I'm afraid that's above my pay grade madam, maybe you can write a letter to head office and ask them". Storms off swearing about "useless c***s". This was probably around 1990, and in fairness they had so many complaints about the absence of normal eggs that battery eggs were back on the shelves within 4 months.
Not a server, but my dad witnessed this interaction on a cruise ship. Lady is served some sort of roasted chicken dish, and exclaims to the waiter when he explains what it is "but I ain't never had chicken that didn't come out of a box before!"
I worked in a bookstore. A young woman asked me to help her pick out tarot cards and a book on tarot so she could find out if she was pregnant.
Worked at McDonald's. A customer came in with a coupon for a free Whopper. I took it and offered him the choice between a Big Mac or QPC. McDonald's policy is to accept all competitors' coupons.
Had a customer call and ask if we sold liquor. I said, "Ma'am, this is a Wal Mart at 10 pm on a Sunday night in UTAH." Please, try in actual liquor store...might need to cross state lines.
Possible customer was from out of area and didn't know whether or not alcohal is allowed to be sold in grocery stores in Utah.
Load More Replies...We have these very bright, fluffy oversized beach towels for guests to use at the pool & beach. It’s common they bring/wear them back to their rooms rather than toss them in the dirty towel bins. We also sell an upgraded version with our logo embroidered at our gift shops for a hefty $70 each. It’s not uncommon for a cheap guest to try returning our beach towels to the gift shops claiming they purchased them & changed their minds. I think they see the towels on the shelves & assume they’re identical to the ones all over the property so they hatch a plan to mitigate the huge amount they spent to stay with us. We don’t even have to ask for a receipt since we can point out they’re not the same product.
Worked in a motorcycle store, we had two floors, one that you had to walk through to get to the stairs upto the floor I was on, they walked past at least 100 motorcycles on the ground floor, up the stairs, met me and asked ‘do you sell Subaru parts?’, when I replied that the Subaru dealer down the road would be best place to buy parts they huffed and said they thought we’d be cheaper. I did then explain that Honda, Suzuki, Yamaha, Ducati and Buell all supplied us but Subaru stuck to car dealerships. They still seemed unhappy, people including me can be stupid sometimes!
I was visiting the owners of a little country store when a lady stopped in. They apologized for it being dark, and said the electricity had gone out a few minutes ago. She said "Oh no! Do you think the eggs are still good?" (In case anyone is wondering, the eggs probably would have still been okay the next day with no refrigeration.)
Not crazy but it was so random: we worked in a little shop selling electronics. One day a short little man popped his head in, very flustered and clearly frustrated and in rush: "I don't suppose you know where I could get a dickie bow, do you?" Well, we did not, sadly...Another one: our shop used to be an Asian hair and nail salon. About a year after that closed an another year after we've been there a lady came in, asking for a hairdo. We told her that all the electronics around her were not decoration, we in fact just sold those, we did not do hair. She blinked a few times, then asked: "And if we go upstairs, then you do hair?"
Stood in front of the eggs, "where are the eggs?". "There madam". "No, the normal eggs". "Sorry, what do you mean by normal?". At this point she's screaming in my face and I know full well what she's after but I'm playing dumb. "The flucking normal eggs, none of your free range or barn eggs, I just want normal eggs". "Do you mean battery farmed eggs?". " Yeah, the flucking normal eggs". "Sorry, we don't sell them any more due to animal welfare issues". "I don't care about the flucking animals, why don't you have normal eggs?". "I'm afraid that's above my pay grade madam, maybe you can write a letter to head office and ask them". Storms off swearing about "useless c***s". This was probably around 1990, and in fairness they had so many complaints about the absence of normal eggs that battery eggs were back on the shelves within 4 months.
Not a server, but my dad witnessed this interaction on a cruise ship. Lady is served some sort of roasted chicken dish, and exclaims to the waiter when he explains what it is "but I ain't never had chicken that didn't come out of a box before!"
I worked in a bookstore. A young woman asked me to help her pick out tarot cards and a book on tarot so she could find out if she was pregnant.
Worked at McDonald's. A customer came in with a coupon for a free Whopper. I took it and offered him the choice between a Big Mac or QPC. McDonald's policy is to accept all competitors' coupons.
Had a customer call and ask if we sold liquor. I said, "Ma'am, this is a Wal Mart at 10 pm on a Sunday night in UTAH." Please, try in actual liquor store...might need to cross state lines.
Possible customer was from out of area and didn't know whether or not alcohal is allowed to be sold in grocery stores in Utah.
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