“99.9% Of The Time The Ice Cream Machine Is Not Broken”: McDonald’s Employee Reveals 12 Secrets The Company Doesn’t Want Customers To Know

Upvote for usefulness!!

I worked for McD's for 14 years. Those cards are given out at the discretion of the manager. You can't really ask for them. They'll be offered based on the 'crime'. For instance, if you got a sandwich made wrong, you're not going to get a meal card. You'll get a card for a free sandwich or small fry. Meal cards are really if a lot of things went wrong. You had to wait a long time, you had to come in from the drive thru to fix an issue or if you call and state you were missing items/got the wrong order. I mean, you can ask, but chances are likely they won't give that to you.

Germany: A hair in your fries? Congratulations! You get a card for a free coke (small, I believe) on your NEXT visit. great way to lock in customers!

What gets me about Mac's is that people will spend ages at one of those new fandangled boards for 5- 10 minutes, ordering their food, not forgetting that those boards have probably not been sanitised since first thing, whilst I've gone up to the counter placed my order and am now walking to my seat/car with said order.

YES. Thank you. I'm so tired of hearing about 'secret menus'. There's no such thing. Trust me if they thought they could make a dollar off of it it would be offered. Otherwise it's just a special order like anything else.

"Two, it's in heat mode, which is basically the ice cream in there is hot for whatever reason, so we can't use it" that just raises more questions than it answers.

https://mcbroken.com shows which machines are broken or working and how long it's been since that info was collected.

I'm not sure how I feel about an Ice Cream machine that is in heat. 🤔🤔🤔🤔

Oh. Please hire more people so we can eat ice cream

It's filtered every night though after closing through a special machine that catches all the tiny crumbs and food debris. The oil itself is swapped out completely for a brand new batch once a week.

True, but it is still emptied and filtered and then refilled each night after closing. So this means nothing.

Just ask what day they do it.

Their oil and my socks are on the same schedule! Changed once a week 😃

Not anymore, they charge for water now where I live...

i've been charged for the cup...

ICE CREAM GODDESS, I’m listening!! Now make the ice cream machine work.

I...I don't want to know what's going on with the ice cream in this picture...

Where i'm from a cone and a sundae are exactly the same price and always have been. McFlurries were more expensive. But unless you are getting extra toppings, they've always been the same.

Not in the UK for sure. All patties are frozen.

Mmm this must be a specific franchise. It's usually the exact opposite. In theory, late at night everything should be cooked to order but cleaning needs to get done so they often will cook some ahead of time and put it in the tray. Some less stringent managers won't care how long it's been there. I've seen people cook nuggets or a basket of fries at 10pm and leave them there getting cold, and just dip them back in the hot oil before serving them at 12am So lazy. I get wanting to get out of there asap when you close but feeding people 2 hour old food is gross. The only way to guarantee really fresh food is to go first thing in the morning, or right when they changeover to lunch from breakfast. You can ask to get everything fresh, too, but they'll all hate you for it.

Interesting, this wasn't so 15 years ago when I worked there. Things change.

I think it should be my choice whether or not my fries are salted, I don't need a server to do it for me, plus after a few fryers full of fries have been salted, the next batch goes into the hotplate and get salted again if you're unlucky enough to have those bottom fries you get double the salt.

I was put on a salt free diet. Went McD's and instead of making them go through the brouhaha of asking for no salt (they have to do a lot even wash the scoop) I just ask for no added salt or no additional salt. That way they can drop the fries in the bin and scoop them out into the fry cup without adding salt. I still get some limited salt from the residual salt in the bin but not as much as if they salt the whole batch. Plus, fries are fresh and hot. Win win

I ask for no salt on my fries because I have high blood pressure like millions of Americans. Salt is deadly for us. Few staff members ever think of that.

"put it back in the fryer for like 5 seconds and it burns all the salt off?" Unless their oil reaches 800C, I doubt it. Also I bet it's against the rules to put already cooked and handled food back into the oil.

Or order a dozen they aways have to make them fresh or yeah just ask for them fresh.

Hmm, good to know that cookies are cooked so fast now. When I worked there 15+ years ago, I remember cookies taking 9 minutes to cook. Of course, it's been so long I could be getting it mixed up, or maybe it changed.

The dumbest part is they don't let you use one of the deals for one item and points for a different item on the same order.

Or, as a multi billion dollar company, pay your workers a fair feckin wage for putting up with the shite we give them on a daily basis.

Fast food workers are not paid like restaurant servers. They get at least minimum wage and nowadays they usually get paid more. Not sure this is something I would do.

If you are picking up large orders (like for teams) really tip the workers or drop off some snacks for their breakroom. They will remember & next time the food will be made with extra care. Keep it up and they could end up sponsoring your team. I suggested this to someone who was having an hard time finding a sponsor and it worked.

I still remember getting a tip when I worked at McD's. Pretty sure it was less than a dollar, and I was still so excited. It was my first tip ever. It only ever happened that one time. It happened when I ran an order out to a car that had been parked and they asked me to add two ice cream cones to their order.

Yo, BP!

Australian McDonalds gave up on mixing McFlurries. You get ice cream with oreo or whatever just dumped on top. It's a shame because you can't mix it with a spoon as well as the machine used to do.