Isn't a pull out sofa the one that turns into a bed? If so then the parents can sleep in 1 and the kids in the other right? That's definitely do-able.

I literally had this exact thing happen to me two weeks ago! Booked a Holiday Inn Express through Booking.com, requested two beds, and ended up with a King Suite, which is one king bed and a pull out sofa bed (technically two beds). ALL booking.com reservations for Holiday Inn Express are for King Suites since they are less desirable. The hotel was fully booked, so I just asked if we could switch rooms the next day, and they kindly accommodated me (also because I was staying a week). Easy peasy. The two rooms are exactly the same size: one has a king bed and a sleep sofa, the other has two queen beds. It would NEVER have occurred to me to make a scene! To be fair, booking.com does not make it clear at all that it’s only for the King suite, but that doesn’t excuse bad behavior. Honestly, with two kids, the king suite makes more sense because you gain a sitting area in the day imo. They also have a really great hot breakfast buffet included. I hope the guy ended up at a Super 8!

I wonder if he doesn’t know what a pull-out sofa is. I own and operate a wedding venue with overnight accommodations. Each casita has a pull-out sofa. I’ve had a handful of guest who were genuinely unfamiliar with the concept. I usually have to pull the bed open to prove there is a queen mattress tucked into the base of the sofa. With that being said, I’ve been in the hospitality industry long enough to know this dad is most likely trying to scam the hotel, but you never know.

Basically guy wanted a discount

She only lost her patience after answering the same question multiple times, being accused of having made the mistake when she clearly had nothing to do with it, after him trying to make her feel guilty for doing her job and following protocol. He had an agenda, and she was blocking it. I am thankful for the guy who helped - by the other dude's reaction, he was close to blowing up on that poor girl. People need to figure out that the world doesn't revolve around their needs and stop falsely playing victim in order to manipulate situations to get their way.

What did he expect you to do? Offer your own home to them? lmao Two beds is plenty of sleeping room for two adults and two children. Take what you can get and quit bitching. She didn't f**k it up, the website did.

Now that are some admirably high conflict handling skills. Extremely professional handling of the situation. Not going into any emotions, even showing empathy in the body language for his dilemma instead of engaging into the confrontation. After all we know there could have been an error on the side of booking.com and he is frustrated and needs time to process the situation. But the moment he got rude confronting him with cancellation as a consequence of his (miss)behaviour, still without engaging into his emotional outburst. Respect!

He was also yelling at the wrong person. He should’ve been contacting Bookings.com to get THEM to find him alternate accommodations, since Bookings.com, and not the hotel, booked him into the wrong room. Unless they didn’t get the booking wrong, and got him a reservation exactly like he ordered, and HE’S the one who f****d up. The fact that he didn’t even try to contact Bookings.com at all tells me he booked the room that way, but wants to blame someone else to cover his own f**k up. OR he’s one of the people we used to call “rebaters” when I used to work at a hotel front desk.

Shoot, during a recent family vacay my grown self shared a full bed with my mother, my grown brother took the other full bed, and 2 kids on the pull out. It wasn't luxurious but it was just for one night and we made due.

I would have called Security and had him tresspassed when he spat on the floor.

"What do you expect us to do?????!?" I expect you do GROW THE F UP AND ACT LIKE THE ADULT YOU ARE! YOU BOOKED ONE ROOM; YOU ARE GETTING ONE ROOM! That woman has the patience of a Saint. And since when can't two kids sleep on a sofa pull out??

Handled like a boss! Give that person a raise!!

She deserves a raise!

Too bad his face was not shown on the video. Then his family, friends and work would know what an AH he is. Sure he wanted to scam a free upgrade, that's why he reserved the room he did.

One commenter had it right. He was gunning for a free upgrade. Hotels are also very limited on what they can do when you go through third parties like Booking.com or Expedia.

Now these people were turned away at the end I hope?? I mean he did SPIT on the floor. You did great tho. He was a bully. Never give in to bullies. They just bully more.

"shut it or I'm gonna..." You're gonna what? Please explain what you're going to do to me if I don't shut it, I dare you.

I'm going with the "wants a free upgrade" comment.

I can understand being upset if there was a goofup when going through the 3rd party site and would be looking pretty closely at what the receipt said but the receptionist cannot give what they do not have nor can they give someone elses reservation without having a conversation later where it really is their fault directly that someone doesn't have what they ordered..

Hahaha , looks like the guy just read a Negotiation Skills book and is applying basic rules, asking for the other party to think with them and solve the problem for them. V all in all, Very very lame way to get a free upgrade, on a room that poses no problem at all. Keep reading sir, you need much more practice.

This is a "confusing" article. The hotel had the exact booking he reserved, and he wants someone else's booking. Would you also like Elon Musk's business while you're at it? How about someone elses' kid, preferably one that came with a cushy trust fund he can spend?

Stuff like this is why I'm so grateful I don't work in the hotel industry anymore.

From the video angle, it looks like she was taping the encounter herself. CYA?

I come from a family of nine and we've stayed in hotel rooms with the same 1 king bed and 1 pull-out bed situation. Bring some cots and have people share the sofa.

I stopped going through booking.com when they booked us into an Extended Stay where the room had not been cleaned (hair in the shower, food splatter in the microwave.) Had the reception move us to another room that was half the size, one bed and pull out sofa. If the sofa bed was out, you couldn't get to the bathroom. There were no sheets on the sofa bed..had to get them from reception and put them on myself. On the way down to pick them up, a person got on the elevator smoking a joint. Next hotel....ambulance was called when person in the room next to us had an overdose. Only one hotel in the lot of 7 we booked was worth the money.

I love that "well why don't you just hold tight for a sec" "I'm here till 11pm so ok" 😆

Ty Jonas for writing something and not just showing snaps of reddit and then repeating it like it was new information. Finally a writer on boredpanda!!

I’m confused. His room literally has two beds. One is a pullout. Two people per bed. I worked at the front desk of a hotel during the late 20th century. These people existed then, too.

It sounded like the concept of a pullout sofa was alien to this guy. The clerk could have blown him away with the black magic of turning that sofa caterpillar into a beautiful bed butterfly for this uneducated family