It's to avoid belligerent customers. If people treated customer service workers with basic human decency, then they wouldn't need to use these excuses to avoid being harrassed for 7.25 an hour.

If any of you had to work service jobs, you'd know how unbelievably hard they are and how absolutely crappy and entitled so many customers are. Those people do not get paid enough to deal with the kind of b.s. people such as yourself throw at them, so of COURSE they're going to find ways of coping with their awful jobs. If you and your kind treated people in the service industry better, they wouldn't have to resort to such tricks in order to cope.

Sasy, you've expressed the feelings that many of us had in reading so many of these excuses, blaming, and lies... Thanks...

Same here. Disgraceful

Dude you don’t have to be angry at them there still doing there job anyway plus leave it to there manger er to decide how the do there job

No! I'm bothered when entitled customers feel that i owe to them that i have a job and treat me like s**t! These are survival techniques! If you are nice you will not have this behaviour!

Market demand is what "allows" customer service jobs, not individual consumers. These companies will still be there as long as there is a demand for them, and yes people will work at these places, but they don't owe you anything. These jobs are paid by the hour, not by the customer, and these workers generally don't get a share in thier company's success. Just because you give certain stores patronage does not mean you are entitled to treat service workers poorly. I know "not all customers" treat service workers poorly, but many do, and thats why these survival tactics are used. You never know who is going to explode on you when working with the general public.

Nah, its people who can't call asshole an asshole and idiot an idiot because they are on clock inventing other polite ways to get out of the situation. When you work long time with customers you know when bullshit is coming your way and adjust what to say according to that. If people were little bit more understanding we won't have to use these excuses. Why get screamed at for speaking the truth and ruin your day when you can make excuse and get away with it without enduring any abuse. Let me give you an example, when customer ask you to check in back for an item, you go to back, you know where item is kept, you look at that area and there's none, you go right back out to tell customer there's none left. Guess what Karens will say you just went and came back you must have not even looked and get complaint, hence comes go in back and spend some time doing nothing to avoid abuse. You live and learn my friend. There must be some who’ll take advantage of it but most just do to keep their sanity.

You probably are the reason why they have to think of these tricks to deal with customers!!