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It seems that the situation Makayla tweeted is very relatable, as more than 800k people liked it and most of the comments were applauding the coworker for such a genius idea, or people were saying that they did exactly the same thing and it always has worked like a charm.

But lying about being new isn’t the only lie service workers say. Twitter users let others in on many secrets they have used to try to get out of situations they don’t want to be in with customers, or if they have to cover up something they did wrong.

So these tips and little lies are tried and proved to work. If you work in the service industry, maybe they could help you once in a while when you’re having a bad day.

Lies-To-Customers-Viral-Twitter-Thread

Final score:

274points

POST

Just a girl with a brain 3 years ago

This is introverted kids when they say their parents won’t let them when they don’t wanna hang out with someone

130points

Lies-To-Customers-Viral-Twitter-Thread

Final score:

245points

POST

Night Owl 3 years ago

The bad cruel corporate! How dare they!

49points

Lies-To-Customers-Viral-Twitter-Thread

Final score:

215points

POST

Vicky Z 3 years ago

*Complains about surgery preparation* "sorry m'am it's my first day at work" 😱😱😱😱😱😱

120points

Looking from the outside customer service doesn't appear that hard. Most often, it doesn’t require a degree or specific qualifications, which is why so many young people work in this industry. You can learn everything on the go and there are plenty of job offers.

According to Pew Research Center, 107.8 million people in the United States (71% of all nonfarm payroll employees) worked in private service-providing industries, which include trade, transportation and utilities (27.8 million workers), followed by education and health services (24.3 million), professional and business services (21.5 million), and leisure and hospitality (16.7 million).

Lies-To-Customers-Viral-Twitter-Thread

Final score:

198points

POST

Vicky Z 3 years ago

For tips i suppose! That's kinda sad she needed to do that cause she was underpaid

84points

Casey McAlister 3 years ago

Maybe. Or maybe she just wanted to get more tips. Can't blame her either way.

10points

Chris Watson 3 years ago

Then get another job. This tactic is low.

1point

Mewton’s Third Paw 3 years ago

She was not. She probably made way more money than you do now by telling that lie.

1point

Jenny King 3 years ago

No, she did that because she was a lying manipulator.

0points

AnnSmithJones 3 years ago

This comment is hidden. Click here to view.

elfin 3 years ago

What happened if she had repeat customers?

16points

Mewton’s Third Paw 3 years ago

She didn’t tell them the lie, of course.

0points

Y T 3 years ago

If they didn't come back...

7points

Nicola Dimigen 3 years ago

Good too, she would have gotten a lot of tips, and waiters don't earn that much, other from tips.

6points

Kiss Army Premium 3 years ago (edited)

I remember stuff like that and if I sat in her section more than once, I would definitely call her on it... not in a bitchy way, I think it's funny... hopefully, we would have a laugh together about it.

5points

John C 3 years ago

Risky. What are the odds some of those customers return and hear the same story next month?

4points

Elizabeth Elliot 3 years ago

So she gets rewarded for being a liar while her honest co-workers don't? Classy.

3points

backatya 3 years ago

I would wished her a Happy birthday and not give her a tip since she's already getting bday gifts and probably a cake from work etc. lol

0points

Lynn Morello 3 years ago

Hahahaha, But it was your birthday the last time I was here 5 weeks ago.

0points

Naima Ivansdóttir 3 years ago

no patrons i guess

0points

Printerman 3 years ago

Yeah, I knew a waitress that did that at a restaurant I frequented. It stopped working on me after the second time.

0points

Sarah Mills 3 years ago

Did this place not have any repeat business?

0points

denzoren 3 years ago

Lol better tips.

0points

Lies-To-Customers-Viral-Twitter-Thread

Final score:

194points

POST

Night Owl 3 years ago

"What's the answer to the ultimate question of life, the universe, and everything?" "42" "Wrong. It's "idk the manager just does it that way"."

97points

Lies-To-Customers-Viral-Twitter-Thread

Final score:

179points

POST

Night Owl 3 years ago (edited)

You should continue doing it even after that

41points

Lies-To-Customers-Viral-Twitter-Thread

Final score:

165points

POST

Vicky Z 3 years ago

Yeah that bitch always on vacation having us work all day😅😅😅

52points

Even though the skills required for customer service specifically are easily learnt while on the job, probably the most challenging part is dealing with angry or dissatisfied customers. It seems that they forget that service workers are people too and that they can make mistakes even if it’s the second year they’ve been working the same job. Of course, you would expect them to be professional, but who doesn’t slip up once in a while?

Final score:

161points

POST

Vicky Z 3 years ago

And then he asks where and you have to find the country with the right time difference🤔

49points

#10

Lies-To-Customers-Viral-Twitter-Thread

Final score:

161points

POST

Night Owl 3 years ago (edited)

I wonder...did he learn the signs and dates before (so he found a new way to use that knowledge) or after (so he would be more believable) he started doing it

36points

#11

Lies-To-Customers-Viral-Twitter-Thread

Final score:

150points

POST

Vicky Z 3 years ago

For months in my job our card machine was broken and nobody really cared that we had to deal with angry customers! So i was blaming the internet connection!! 😅😅

36points

If you are looking to improve your customer service skills, there are many other tips on how to deal with angry customers that don’t include lying. For example, Business News Daily suggests these 10 tips when dealing with difficult customers: listen, build rapport through empathy, lower your voice, respond as if all of your customers are watching, know when to give in, stay calm, don’t take it personally, remember that you’re talking to a human, and if you promise a call-back, call back and let the customer know what to expect.

#12

Lies-To-Customers-Viral-Twitter-Thread

Final score:

148points

POST

Vicky Z 3 years ago

Until they learn you as Barbara and then you have to change shirt

29points

#13

Lies-To-Customers-Viral-Twitter-Thread

Final score:

139points

POST

Nikki Sevven 3 years ago

Everyone who speaks English is "still learning English." There are always words you've never heard before.

94points

#14

Lies-To-Customers-Viral-Twitter-Thread

Final score:

128points

POST

Vicky Z 3 years ago

Well we are always learning so you are not wrong😅

23points

#15

Lies-To-Customers-Viral-Twitter-Thread

Final score:

119points

POST

Vicky Z 3 years ago

Blame it to Steve! it's Steve's fault

50points

#16

Lies-To-Customers-Viral-Twitter-Thread

Final score:

117points

POST

Vicky Z 3 years ago

I need a badge like that

30points

#17

Lies-To-Customers-Viral-Twitter-Thread

Final score:

115points

POST

Vicky Z 3 years ago

"I used to work here but then a tragic accident happened"😱😱😱

62points

#18

Lies-To-Customers-Viral-Twitter-Thread

Final score:

94points

POST

Vicky Z 3 years ago

That's not so nice though... they might write review

41points

#19

Lies-To-Customers-Viral-Twitter-Thread

Final score:

92points

POST

Vicky Z 3 years ago

I can pretend i can't speak my own language even if I didn't speak any other language😅😅

40points

#20

Lies-To-Customers-Viral-Twitter-Thread

Final score:

90points

POST

Vicky Z 3 years ago

I can see myself doing that and i don't even drive a car

24points

#21

Lies-To-Customers-Viral-Twitter-Thread

Final score:

90points

POST

Vicky Z 3 years ago

In some companies "training" lasts even 6 months so they don't have to pay you!

25points

#22

Lies-To-Customers-Viral-Twitter-Thread

Final score:

85points

POST

Vicky Z 3 years ago

That member of staff must have hated you😅😅

52points

Woman Put A Water Fountain With A Camera In Her Yard, Here Are 24 Photos Of Regular Visitors (New Pics)

#23

Lies-To-Customers-Viral-Twitter-Thread

Final score:

84points

POST

Vicky Z 3 years ago

I used to work in a really big building and i couldn't remember where all the departments were, so every time someone was asking i was saying "sorry it's my first day"!

18points

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Having started as a content creator that made articles for Bored Panda from scratch I climbed my way up to being and editor and then had team lead responsibilities added as well. So it was a pretty natural transition from writing articles and titles as well as preparing the visual part for the articles to making sure others are doing those same tasks as I did before well, answering their questions and guiding them when needed. Eventually I realized editing gives me the most enjoyment and I'm focusing only on that right now.

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What do you think ?

POST

Sasy 3 years ago (edited)

I want to fire everyone. So many of these are disgraceful, have pride in your work, try knowing stuff instead of pretending you aren't trained yet, be considerate of not only the customers but those who pay you to do a job, if you don't want to do it properly,let someone else have it. Sure some jobs suck, some bosses suck more, but you don't have to... this post made me angry. (edited because I left the R out of angry)

19points

Small Galaxy 3 years ago

It's to avoid belligerent customers. If people treated customer service workers with basic human decency, then they wouldn't need to use these excuses to avoid being harrassed for 7.25 an hour.

12points

Diane Aguilar 3 years ago

If any of you had to work service jobs, you'd know how unbelievably hard they are and how absolutely crappy and entitled so many customers are. Those people do not get paid enough to deal with the kind of b.s. people such as yourself throw at them, so of COURSE they're going to find ways of coping with their awful jobs. If you and your kind treated people in the service industry better, they wouldn't have to resort to such tricks in order to cope.

4points

Cheri Aline Sydney 3 years ago

Sasy, you've expressed the feelings that many of us had in reading so many of these excuses, blaming, and lies... Thanks...

1point

LC Greenwood 3 years ago

Same here. Disgraceful

1point

Alex_cat lover 3 years ago

Dude you don’t have to be angry at them there still doing there job anyway plus leave it to there manger er to decide how the do there job

0points

JD Samel 3 years ago

And nobody's ever got caught? I mean, if you say "sorry I am new" for 3 years straight, it seems doubtable that yoy didn't say it two or more times to the exact same person. It is true that some are rude and don't even look you in the face or simply won't remember you, but nobody at all? I think the "sorry I am new" excuse is a very short-sighted one if used this much, you will get caught and you will piss off the customer. I am a CS and always try to treat my fellow CS/servers with the utmost respect, but if you are clearly bullshitting me then I will get pissed.

13points

John Louis 3 years ago

Does it bother anyone that these people are lying to the very customers that allow them to have a job?

12points

Vicky Z 3 years ago

No! I'm bothered when entitled customers feel that i owe to them that i have a job and treat me like s**t! These are survival techniques! If you are nice you will not have this behaviour!

5points

pusheen buttercup 3 years ago

Customers will ask if I'm being genuine. I say yes because it makes them happy and no one wants to know the truth- my feet hurt, I'm tired, and I'm having a horrible week. Please don't ask, my only options are lie or make you miserable

5points

Bored Birgit 3 years ago

I'm really sad that workers have to use these tricks to survive their jobs and deal with customers. We all are customers nearly every day, so, please, let us treat workers with all the respect they deserve.

4points

Laurie 3 years ago

I'm a janitor/ maintenance at a Wal-Mart, you know the store and customers that are so often the butt of jokes( resentment here). Anyway, I can honestly say that I don't often know where items are because I'm so busy looking at the floor. Lol

3points

Vicky Z 3 years ago

A post of "how to survive when working on customer service!"

3points

Craig Silberman 3 years ago

A variation of it is in there several times, but I found that saying "I wish I could do that for you, but my boss would fire me if I did" worked wonders. They're not going to understand the truth, and it sounds like I'm on their side so they stop arguing with me.

2points

Sharnell Dural 3 years ago

Where I work we tried be nice to customers but it backfired on us. The sale starts in Wednesday and we put the new items out on Tuesday night. Wednesday customers get pissing mad in the morning. Good morning how you doing ? Do you want some coffee?

2points

Mad Mar 3 years ago

I worked over 30 years in retail/customer slaverery...I mean service. I will never go back. I was very good at it and with people. It's the job itself and bosses that make us hate it. Long hours, small breaks. Being forced to push club cards when people are buying a pack of gum. But I always treated customers well. It's not them (usually) that makes a job horrible. But I'll remember these posts if I ever ever ever have to go back. Lol

2points

John King 3 years ago

This why ppl yell at customer service. They instinctually know u lyin

1point

Sharnell Dural 3 years ago

People yell because they are inpatient..

3points

Monica Pryts 3 years ago

I work in the public eye and can't pretend I'm new. But I will hang up on you if you start swearing at me. I don't get paid enough to deal with that.

0points

Jane Alexander 3 years ago

There's some truth on both sides, but these days it seems both are reacting to problems before the fact.

0points

Kristin Ingersoll 3 years ago

So... a bunch of people who claim they're new when they're not. What a fun, interesting list!!! Well worth the time reading it. Golly, I'm glad someone took the time to gather the same response over and over and create a BP post!!! <>

0points

Paradise 3 years ago

It's like the whole "ice cream machine is broken" being code for "It doesn't get cleaned and I don't want to report it and get another job where they have better standards, so I'm just as much of the problem enabling this. I can argue I'm scared I can't get another job, but I really can because it's McDonalds."

0points

Bob Belcher 3 years ago

All of these post where the person just says "sorry" is a huge no in an insurance company. I worked as a claims rep for a large insurance company and we were always told to never apologize or say sorry for anything as it can be construde as an admission of guilt. Never tell the customer sorry.

0points

Catherine Hicks 3 years ago

I used to work at a fancy steakhouse and one of my coworkers (when she forgot to turn in her order) would tell the customer that the lobster they had ordered had "crumbled." She would explain that this was a rare phenomenon but would happen occasionally and they were lucky to be spared from biting into what would have been a foul tasting crustacean. She pulled this many times and was often very well tipped for "sparing" her diners.

0points

JayWantsACat 3 years ago

My department has a ton of minute details to learn so we can't train new hires on everything little thing. So, aside from encouraging them to always ask us questions about things they don't know or understand, if they make a mistake I literally tell them to tell the clients that they're new here for a good 3-4 months. I dont know why people are hesitant to just let them know that since it's both true and most of out clients are pretty understanding.

0points

Johnny Rodriguez 3 years ago

'I always pretend i'm broken' (Ice cream mashine)

0points

Silre 3 years ago

"Thank you for calling, I appreciate your business!"

0points

Bender Bending Rodríguez 3 years ago

I have used and still use everyone of these excuses listed here except once relating to restaurants.

0points

Fred Burrows 3 years ago

Or maybe folks could work a bit at learning their job and customer satisfaction . Take some pride in being a problem solver.

-1point

Colin Matthews 3 years ago

Im so sorry for the e delay. Our company employs disabled people, so please be patient. Whilst nodding towards my co worker. God we laughed

-3points

Miss Cris 3 years ago

This stigmatize disabled people.

3points

Patrick McKemie 3 years ago

This comment is hidden. Click here to view.

Bender Bending Rodríguez 3 years ago (edited)

Nah, its people who can't call asshole an asshole and idiot an idiot because they are on clock inventing other polite ways to get out of the situation. When you work long time with customers you know when bullshit is coming your way and adjust what to say according to that. If people were little bit more understanding we won't have to use these excuses. Why get screamed at for speaking the truth and ruin your day when you can make excuse and get away with it without enduring any abuse. Let me give you an example, when customer ask you to check in back for an item, you go to back, you know where item is kept, you look at that area and there's none, you go right back out to tell customer there's none left. Guess what Karens will say you just went and came back you must have not even looked and get complaint, hence comes go in back and spend some time doing nothing to avoid abuse. You live and learn my friend. There must be some who’ll take advantage of it but most just do to keep their sanity.

7points

POST

Sasy 3 years ago (edited)

19points

Small Galaxy 3 years ago

It's to avoid belligerent customers. If people treated customer service workers with basic human decency, then they wouldn't need to use these excuses to avoid being harrassed for 7.25 an hour.

12points

Diane Aguilar 3 years ago

4points

Cheri Aline Sydney 3 years ago

Sasy, you've expressed the feelings that many of us had in reading so many of these excuses, blaming, and lies... Thanks...

1point

LC Greenwood 3 years ago

Same here. Disgraceful

1point

Alex_cat lover 3 years ago

Dude you don’t have to be angry at them there still doing there job anyway plus leave it to there manger er to decide how the do there job

0points

JD Samel 3 years ago

13points

John Louis 3 years ago

Does it bother anyone that these people are lying to the very customers that allow them to have a job?

12points

Vicky Z 3 years ago

No! I'm bothered when entitled customers feel that i owe to them that i have a job and treat me like s**t! These are survival techniques! If you are nice you will not have this behaviour!

5points

pusheen buttercup 3 years ago

5points

Bored Birgit 3 years ago

4points

Laurie 3 years ago

3points

Vicky Z 3 years ago

A post of "how to survive when working on customer service!"

3points

Craig Silberman 3 years ago

2points

Sharnell Dural 3 years ago

2points

Mad Mar 3 years ago

2points

John King 3 years ago

This why ppl yell at customer service. They instinctually know u lyin

1point

Sharnell Dural 3 years ago

People yell because they are inpatient..

3points

Monica Pryts 3 years ago

I work in the public eye and can't pretend I'm new. But I will hang up on you if you start swearing at me. I don't get paid enough to deal with that.

0points

Jane Alexander 3 years ago

There's some truth on both sides, but these days it seems both are reacting to problems before the fact.

0points

Kristin Ingersoll 3 years ago

0points

Paradise 3 years ago

0points

Bob Belcher 3 years ago

0points

Catherine Hicks 3 years ago

0points

JayWantsACat 3 years ago

0points

Johnny Rodriguez 3 years ago

'I always pretend i'm broken' (Ice cream mashine)

0points

Silre 3 years ago

"Thank you for calling, I appreciate your business!"

0points

Bender Bending Rodríguez 3 years ago

I have used and still use everyone of these excuses listed here except once relating to restaurants.

0points

Fred Burrows 3 years ago

Or maybe folks could work a bit at learning their job and customer satisfaction . Take some pride in being a problem solver.

-1point

Colin Matthews 3 years ago

Im so sorry for the e delay. Our company employs disabled people, so please be patient. Whilst nodding towards my co worker. God we laughed

-3points

Miss Cris 3 years ago

This stigmatize disabled people.

3points

Patrick McKemie 3 years ago

This comment is hidden. Click here to view.

Bender Bending Rodríguez 3 years ago (edited)

7points