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Criminal Defense Lawyer Explains Why One Should Avoid Self-Checkouts In Supermarkets

Criminal Defense Lawyer Explains Why One Should Avoid Self-Checkouts In Supermarkets

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Do you know what the problem is with all the brilliant inventions of mankind? All of them, sooner or later, can be used for evil. Cars can be used by both taxi drivers and doctors, as well as robbers, computers are used not only by programmers or designers, but also by hackers, a baseball bat is not only a great sports equipment, but also a weapon…

There can be a huge number of examples, and one such example is a self-service checkout. A really outstanding achievement of human thought – because instead of standing in line at the grocery store, you just walk up and quickly pay. A real benefit, isn’t it? No matter how!

It turns out that self-service checkouts are a big problem for many people who are being sued by grocery stores for shoplifting. Lawyer Carrie Jernigan talks about this in her TikTok video, which immediately went viral, gaining about 2.6M views.

More info: TikTok

Self-checkouts are very comfortable, but at the same time, could become a phantom menace for almost any customer

Image credits: @carriejernigan1/

So, according to Carrie Jernigan, who works as a criminal defense attorney, there are three categories of people who can usually be accused of shoplifting, with only the first category actually stealing something.

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Image credits: Walmart (not the actual photo)

Some people at the self-checkouts just try to cheat the system and steal something

Thus, in this category there are people who try to cheat the system – for example, by weighing a product, and then adding several new, unaccounted units of the same product to their cart. In the past, according to the Original Poster, it was easier to do this, but now the automatic systems have become smarter, but still, such crooks are quite common.

Image credits: @carriejernigan1

For example, they scan a pre-prepared barcode of a cheaper product or indicate a smaller number of units in order to deceive the system. Sometimes this, unfortunately, works, although much less often than before.

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Image credits: @carriejernigan1

Some customers simply forget to scan an item while using self-checkouts

The second category of people are those, who, due to their own forgetfulness, do not scan some product, and then they are either tracked by a camera or an automatic turnstile at the exit reacts. Well, it is very disappointing in this case to get accused of shoplifting!

Image credits: @carriejernigan1

There are also people who get sued by supermarkets literally for nothing

But the most offensive, according to the OP, is to be in the third category, whose representatives never stole anything at all, and did not even think about something like that. And still, in this case, there is a possibility that the store will sue you…

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Image credits: @carriejernigan1

In what way? This is where the human factor comes into play. For example, at the end of the reporting period, a shortage of several units of a rather expensive product is detected. What should they do? The security service starts tracking receipts for the purchase of similar goods, and then checks the recordings from security cameras by the time of purchases to identify buyers – what if they paid for one piece and took out another one secretly?

Image credits: @carriejernigan1

If you face such a lawsuit, you could either spend some time in jail or spend lots of time and nerves fighting to prove your innocence

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If this sounds absurd to you, Carrie Jernigan will quickly dispel your doubts – such lawsuits are far from uncommon, and the prospect of spending a year in jail looks quite clear.

Image credits: @carriejernigan1

Or you will simply spend a lot of money on a lawyer and a lot of nerves on defending yourself, watching videos from the place of purchase together with the store security representatives and proving that you bought the cheapest mayonnaise, and not the most expensive one, as they state.

Image credits: @carriejernigan1

The first and most useful tip is to simply avoid self-checkouts

What should buyers do? The OP suggests an equally ingeniously simple solution – just avoid self-service checkouts in supermarkets whenever possible! Indeed, if you are served by a human cashier, then the likelihood of getting a lawsuit is much lower. “Just steer clear of self-checkouts,” the OP says.

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Image credits: Hamish (not the actual photo)

However, there are still some tips if you have to use self-checkout anyway.

If you still have to use the services of an automatic cashier, there are four basic rules. First, do not make large purchases at the same time. Secondly, if possible, pay by card, not cash.

@carriejernigan1 Reply to @afamily20202 ♬ original sound – LAWYER CARRIE

Thirdly, be sure to keep a receipt for your purchase. And finally, the last tip but not the least is to move slowly and carefully. The fact is that there are cameras almost everywhere now, so it’s better to make it so that security workers can see what and how much you scan at the self-checkout. This can really help you avoid problems in the future.

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Image credits: @carriejernigan1

We are pretty sure that these tips will be very useful to everyone who goes shopping, and now we would like to know your opinion about this story. And also, if you, alas, had to face something similar, just tell us how it was and how it ended.

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Oleg Tarasenko

Oleg Tarasenko

Writer, BoredPanda staff

Read more »

After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

Read less »
Oleg Tarasenko

Oleg Tarasenko

Writer, BoredPanda staff

After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

Read more »

I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

Read less »

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

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Johnnee
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What a load of nonsense. Also, can we stop making articles out of tiktok videos? Thank you in advance

Libstak
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't believe this. The store will have a date and time stamp for any checkout which will match the date and time stamp of the video. Additionally they will have an itemized list of the items being scanned at that matching date and time. If the item is not recognisable on the video they cannot accuse you of mis scanning it. If the item is seen scanned but the scanner missed it then there has to be proof of intent. What store is going to litigate at the in depth level required to prove their case without all possible contingencies in place. Not worth their time or money. Having said that I never use self check out for groceries as I hate the idea of cashiers losing there jobs whilst I am being conscripted into unpaid labour for already highly profitable margins on goods. Just not gonna help that greedy CEO into his next multi million dollar pay rise by working for him for free thanks very much.

zak
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If/When I ever need legal advice, tiktok is NOT the place I'm gonna be looking 😂

Rachel Ainsworth
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Especially not from someone who is either extremely gullible or not a lawyer. Come on, I just accidentally forgot to scan the expensive item I hid under my bag???

Load More Replies...
Nikki Sevven
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Absolute horseshit. Unless there's definitive proof of a customer stealing, they can't even press charges against you. No DA in his right mind would press charges on the strength of blurry videos or "this guy bought the item last, so he must be guilty" BS. Please stop wasting time with these TikTok videos; the authors are just trying to make money and the content is garbage.

BadCat
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't take someone who's claiming to be a lawyer but uses a ridiculous filter to look like a Barbie doll while giving legal advice seriously.

Zophra
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is a bit over the top. First, there atre very few non-self checkout lanes. Second, the checkout beeps everytime something even might have been wrong with a front end person standing by to assist to enter a code. Third. why would Walmart or any other bid store want to use lawyers to get you on a possibly accidently non-scanned jar of mayo ? Lastly, I have always had to show my receipt on the way out. I think this whole read from this lawyer (she is one, I did look her up) is just a way to get her name out there and publicized for her business.

Celia McReynolds Tinsley
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Walmart is not going to pursue charges on low cost items that they realize later are missing. The amount of money it would cost to pay someone to watch hours of video makes it cost prohibitive. On top of that they do inventory once a year and almost every item in their stores are ordered via their POS system without a person walking through the store scanning and determining how many of each item is needed. Based on that not Walmart, or any other retailer, is going to attempt to go back several month to try to figure out who took a 70 dollar game.

Potato
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They also don't really sweat small inventory discrepancies. When I worked retail, we found lots of empty cartridges from thefts. If there was a pattern we would watch security cameras around the time we suspect it occurred, if we think it's someone who keeps coming back. How are they going to find someone who went through checkout and paid cash? They don't have the customers contact info. Are they tracing credit cards to determine identity? I call bogus on this one.

Load More Replies...
Debbie
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That is not happening like that here in the Netherlands as far as I am aware. How would they be able to track who you are - it might not be legally possible here as it's a privacy thing. Let's hope we don't head the same direction.

Iifa A.
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So much drama. I don't understand, is the place she living in just started using self-checkouts? I thought it was more normal these days to do it yourself than have cashier and bagger all touch your stuff for you. I haven't used a human cashier over a decade now. Never had any troubles, I haven't been criminally charged, been suspected, and I use a big bloody trolley and do it myself, especially with covid it's just safer than a manned till. But also because I'm young, I have places to be, and I don't have time to wait for your elderly to take their time and count money that they're not ready to retrieve until everything has been said to cashier and bagger and it's just too long. Let people who have time, and need help go to cashier, but let's not forget that a huge amount of people have grown up only knowing tech and self checkouts, and online services. My nieces and nephews don't even know the pain on going voting, doctor and couponing. They only ever known self-scan and online vot

Alex S
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Don't you have the weighted area for your groceries once you've scanned them? We have it in Australia and if the weight of the item doesn't match what you scanned, or if you don't put the item in this area after scanning, it won't let you proceed to checkout. There's very few ways to steal with this method

panda123
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Isn’t the standard (at least in the US) that someone suspected of a crime has to be proven guilty beyond reasonable doubt to be convicted? It doesn’t sound likely that a store would be able to present sufficient evidence to achieve a conviction if the person didn’t steal anything. This person seems to think that people are treated as guilty until proven innocent. Also, do they have data to support the claim that “such lawsuits are far from uncommon”?

Needmorecowbell
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I find this incredibly hard to believe because theft is a “specific intent” crime…meaning you have to INTEND to permanently deprive the store of its property to be guilty, which would be incredibly hard to prove in many of these cases.

Minath
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A few of the supermarkets near to me only have self checkouts open. The only time they open a till is if someone wants to pay cash. It's ok if you are just buying a few items but if you are doing your main food shop then it's a nightmare.

Beth Bartel
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I would never use self-checkout because I'm not being paid to take someone else's job from them. That said, I also would never take legal advice from someone who filtered themselves so heavily they look like they hang out with Malibu Barbie

Turt_Le
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I was chatting with my SO last night because he bought and dropped a new car oil because it was in a cardboard box lined with plastic and it collapsed as he was pouring it, spilling oil everywhere. We talked about how maybe the plastic liner is slightly better for the environment than the thick bottle it used to come in, but it's not really fit for purpose. Why don't they revert back to refillable glass like they used to, or a reusable plastic bottle (using 1 vs 20), which they could do this at supermarkets for laundry liquid, soap and shampoo etc like some places in Europe. Which led us to the realisation that *some* people may accidentally/on purpose make spills at refill stations which would be problematic. Solution - hire back all those former cashiers to be refill attendants. Also, bring back the Schweppes man who used to drop off and collect crates of soft drink in glass bottles.

Kusotare
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't use self-checkout lanes, but not for this reason. I prefer to keep people employed. The more self-check lanes a store has, the fewer actual employees they need to hire. This attorney seems to be more interested in getting her name out there rather than dispensing useful advice. Then again, as the saying goes, free advice is usually worth what you pay for it.

Iifa A.
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I applaud you for staying strong for employment argument. Can you stop doing business with places that pay below living wage to those employees that serve you? The thing is if the job needs to feed a student/parent/family then it must pay a living wage and not earn tips or second and third jobs. I never visit a coffee shop and a grocery store that pays minimum wage. My weekly shop has both self scan and human cashier. The produce is quality stuff, and staff available on the floor to help you. If one shop can pay for extra staff, living wage to all, with progress plans then why are you shopping somewhere where they can't find staff for below living wage and have to replace them below par self scans?! There's plenty of countries this has been going on for nearly two decades.. maybe educate your children, teach them real skills and they will grow up improving lives instead of starving on pennies in low paid jobs to scan/bag items for rich.

Load More Replies...
kathryn stretton
Community Member
2 years ago

This comment is hidden. Click here to view.

Thanks for this. That's me finished at self checkout. Not risking it.

Johnnee
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What a load of nonsense. Also, can we stop making articles out of tiktok videos? Thank you in advance

Libstak
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't believe this. The store will have a date and time stamp for any checkout which will match the date and time stamp of the video. Additionally they will have an itemized list of the items being scanned at that matching date and time. If the item is not recognisable on the video they cannot accuse you of mis scanning it. If the item is seen scanned but the scanner missed it then there has to be proof of intent. What store is going to litigate at the in depth level required to prove their case without all possible contingencies in place. Not worth their time or money. Having said that I never use self check out for groceries as I hate the idea of cashiers losing there jobs whilst I am being conscripted into unpaid labour for already highly profitable margins on goods. Just not gonna help that greedy CEO into his next multi million dollar pay rise by working for him for free thanks very much.

zak
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If/When I ever need legal advice, tiktok is NOT the place I'm gonna be looking 😂

Rachel Ainsworth
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Especially not from someone who is either extremely gullible or not a lawyer. Come on, I just accidentally forgot to scan the expensive item I hid under my bag???

Load More Replies...
Nikki Sevven
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Absolute horseshit. Unless there's definitive proof of a customer stealing, they can't even press charges against you. No DA in his right mind would press charges on the strength of blurry videos or "this guy bought the item last, so he must be guilty" BS. Please stop wasting time with these TikTok videos; the authors are just trying to make money and the content is garbage.

BadCat
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can't take someone who's claiming to be a lawyer but uses a ridiculous filter to look like a Barbie doll while giving legal advice seriously.

Zophra
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is a bit over the top. First, there atre very few non-self checkout lanes. Second, the checkout beeps everytime something even might have been wrong with a front end person standing by to assist to enter a code. Third. why would Walmart or any other bid store want to use lawyers to get you on a possibly accidently non-scanned jar of mayo ? Lastly, I have always had to show my receipt on the way out. I think this whole read from this lawyer (she is one, I did look her up) is just a way to get her name out there and publicized for her business.

Celia McReynolds Tinsley
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Walmart is not going to pursue charges on low cost items that they realize later are missing. The amount of money it would cost to pay someone to watch hours of video makes it cost prohibitive. On top of that they do inventory once a year and almost every item in their stores are ordered via their POS system without a person walking through the store scanning and determining how many of each item is needed. Based on that not Walmart, or any other retailer, is going to attempt to go back several month to try to figure out who took a 70 dollar game.

Potato
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They also don't really sweat small inventory discrepancies. When I worked retail, we found lots of empty cartridges from thefts. If there was a pattern we would watch security cameras around the time we suspect it occurred, if we think it's someone who keeps coming back. How are they going to find someone who went through checkout and paid cash? They don't have the customers contact info. Are they tracing credit cards to determine identity? I call bogus on this one.

Load More Replies...
Debbie
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That is not happening like that here in the Netherlands as far as I am aware. How would they be able to track who you are - it might not be legally possible here as it's a privacy thing. Let's hope we don't head the same direction.

Iifa A.
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So much drama. I don't understand, is the place she living in just started using self-checkouts? I thought it was more normal these days to do it yourself than have cashier and bagger all touch your stuff for you. I haven't used a human cashier over a decade now. Never had any troubles, I haven't been criminally charged, been suspected, and I use a big bloody trolley and do it myself, especially with covid it's just safer than a manned till. But also because I'm young, I have places to be, and I don't have time to wait for your elderly to take their time and count money that they're not ready to retrieve until everything has been said to cashier and bagger and it's just too long. Let people who have time, and need help go to cashier, but let's not forget that a huge amount of people have grown up only knowing tech and self checkouts, and online services. My nieces and nephews don't even know the pain on going voting, doctor and couponing. They only ever known self-scan and online vot

Alex S
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Don't you have the weighted area for your groceries once you've scanned them? We have it in Australia and if the weight of the item doesn't match what you scanned, or if you don't put the item in this area after scanning, it won't let you proceed to checkout. There's very few ways to steal with this method

panda123
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Isn’t the standard (at least in the US) that someone suspected of a crime has to be proven guilty beyond reasonable doubt to be convicted? It doesn’t sound likely that a store would be able to present sufficient evidence to achieve a conviction if the person didn’t steal anything. This person seems to think that people are treated as guilty until proven innocent. Also, do they have data to support the claim that “such lawsuits are far from uncommon”?

Needmorecowbell
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I find this incredibly hard to believe because theft is a “specific intent” crime…meaning you have to INTEND to permanently deprive the store of its property to be guilty, which would be incredibly hard to prove in many of these cases.

Minath
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A few of the supermarkets near to me only have self checkouts open. The only time they open a till is if someone wants to pay cash. It's ok if you are just buying a few items but if you are doing your main food shop then it's a nightmare.

Beth Bartel
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I would never use self-checkout because I'm not being paid to take someone else's job from them. That said, I also would never take legal advice from someone who filtered themselves so heavily they look like they hang out with Malibu Barbie

Turt_Le
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I was chatting with my SO last night because he bought and dropped a new car oil because it was in a cardboard box lined with plastic and it collapsed as he was pouring it, spilling oil everywhere. We talked about how maybe the plastic liner is slightly better for the environment than the thick bottle it used to come in, but it's not really fit for purpose. Why don't they revert back to refillable glass like they used to, or a reusable plastic bottle (using 1 vs 20), which they could do this at supermarkets for laundry liquid, soap and shampoo etc like some places in Europe. Which led us to the realisation that *some* people may accidentally/on purpose make spills at refill stations which would be problematic. Solution - hire back all those former cashiers to be refill attendants. Also, bring back the Schweppes man who used to drop off and collect crates of soft drink in glass bottles.

Kusotare
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't use self-checkout lanes, but not for this reason. I prefer to keep people employed. The more self-check lanes a store has, the fewer actual employees they need to hire. This attorney seems to be more interested in getting her name out there rather than dispensing useful advice. Then again, as the saying goes, free advice is usually worth what you pay for it.

Iifa A.
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I applaud you for staying strong for employment argument. Can you stop doing business with places that pay below living wage to those employees that serve you? The thing is if the job needs to feed a student/parent/family then it must pay a living wage and not earn tips or second and third jobs. I never visit a coffee shop and a grocery store that pays minimum wage. My weekly shop has both self scan and human cashier. The produce is quality stuff, and staff available on the floor to help you. If one shop can pay for extra staff, living wage to all, with progress plans then why are you shopping somewhere where they can't find staff for below living wage and have to replace them below par self scans?! There's plenty of countries this has been going on for nearly two decades.. maybe educate your children, teach them real skills and they will grow up improving lives instead of starving on pennies in low paid jobs to scan/bag items for rich.

Load More Replies...
kathryn stretton
Community Member
2 years ago

This comment is hidden. Click here to view.

Thanks for this. That's me finished at self checkout. Not risking it.

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