Yeah, nah... delivery is one thing.... delivery plus instillation is another... delivery, instillation and removal of an old appliance is another too... the video won't load for me and I'm not creating an account to watch it, but I'll wager that the customer has an entitled attitude and accustomed to getting their way with or without tantrums. Glad the driver managed to get out of that situation without (apparently) too much drama.

And they talk about entitled Millenials! Every time I have ordered an applicance, I have to pay extra for bringing it in & installing it. I have had them put it just inside the door, but they volunteered to do that.

Not suprised, a friend does deliveries for a company that has an extra fee if you want the appliance moved into the house and they say old ladies are the worst with this. So many don't want to pay the fee and then get offended when the delivery person won't carry it in anyway.

I know this situation all to well as a former Lowes installation expert. The salesman try like hell to sell every extra they can on something like this. New water lines, delivery, installation charge, extension on warranties, just a laundry list of extras. So the woman believes she's gamed the system by bypassing the sales person and only at checkout does she ask about delivery. Cashier's send them to customer service, who have the same list of extras but they are not experienced in the ins and outs of the job. So they let her choose delivery only, tack on the 100 bucks give or take and tell her they ll let her know when yada yada. Meanwhile, the drivers are just that. Their experience is more traffic patterns and shortcuts. They excel at avoiding wrecks and can back a 26 ft box truck into a drive not fit for a go cart. They don't have a kit for replacing feral valves, feed lines receptacle covers or GFCIs. She wanted something for nothing.

Installation cost extra and she wanted it for free. Why do people? 🤦🏻‍♀️

I wonder of there was some kind of bizarre misunderstanding through the store. I ordered a fridge from best buy last year and ir was an absolute nightmare. Depending on where they ordered from it could have said removal and installation included and the company failed to include it. Their behavior is wrong they should have called the company about it if installation was purchased or expected. The delivery driver can't be liable when it says delivery only its a legality and insurance issue

Actually, if I am not mistaken, if delivery is ordered only and not installation, it’s quite possible that his work would not cover any damage or injury received during unauthorized installation. Also, it sounds as though they needed it carried upstairs. Taking a refrigerator up a flight of steps alone is not really considered an idea situation. Meanwhile, I somehow get the feeling that this has happened to these ladies before, since they seem to have a plan already. I think they knew installation was separate, (don’t most stores ask you when you buy? If you want installation and haul away? Anyways, I think they knew it was separate are were trying to get it for free.

Most don't realize that the new fridges are bigger than they used to be to give more space inside and in doing so the fridge is too big to go through the door without ether taking the house door off its hinges or taking the doors of the fridge, both of which needs tools

Lmao ... sorry but the whole thing just made me laugh :D

Delivery companies charge extra for installation and on top of that it requires disconnecting an existing appliance...that also adds to the cost. Most times it's not even the driver who installs but someone else who shows up to do it, someone who is "certified" to install because most companies don't want to have to pay to replace something their driver could potentially break regardless of if they have the knowledge or not...its more for liability purposes. Most times the drivers are just that: "drivers". It's not a question of doing a favor or being nice....him installing his delivery could cost him his job. Aside from that if he were to get injured doing so his insurance would likely not cover it and worker's comp wouldn't cover it. Why? Because it's not part of his "job" and therefore any injury he could potentially sustain would be at his expense. Most delivery companies don't want their drivers entering homes anyways as it can turn into a hostage situation. Also....attitude..

I'd literally have just pointed out to them both "Ya know, all that time you just spent bitching, whining, and laying under my car could've been used to call someone else to help you or could have been used to at least try doing it yourself. Instead, you lay here, expecting me to care that you made a mistake... Truly... Such a productive use of your time and mine..."

I had this happen once working for UPS. I called 911 and pressed charges for false imprisonment. The lady was sentenced to 1 year 1 days last month.

What's hilarious is they think one man alone is enough to get that thing inside and installed. I'm a nurse and it's the same thing with patients standing up. "You need to lift me up!" "Sir, you are 300 lbs and I am 100 lbs. I have back problems at 25. If you can't stand up with your own muscles, then you're not getting up."

It takes two guys to put in a fridge. One to install, two to carry in. I know I had my fridge delivered and put inside by two guys. And they expected him to do it by himself and without a dolly! Those two ladies live in an entitled dream world! They probably thought, let's not pay delivery and when they get there we'll just have them put it inside and install it.

It pisses me off so much when people assume that just because you're young and/or big you should lift s**t for people. My back is already worse than most old people's, because no one told me when I was young that I should take care of it. Just that I'm young and tall and shouldn't complain (I'm a woman, so gender doesn't even matter). I'm 30 y/o and going for my second slipped disc operation soon (had the first one at 18). I've had 3 long periods in my life where I had to walk with a stroller and I'm in constant pain. I probably won't be able to become a mother. I can barely work and get no compensation whatsoever. My life got ruined when I was barely an adult because all my life I got told young people should just be able to do hard labor. So to whoever thinks he should just help them out, f- you. If you can't do something yourself, chances are it's hard for someone who isn't a professional as well. And professionals deserve professional pay.

I think I’d have simply rang the police and had them drag the woman out from under the car. The salesman at the shop, though, should have made it clear what level of delivery service they were getting.

The driver was told drop off and that's what he did. It never said installation or even inside. People should know there is an extra charge... they either tell you at the store or when you order it ask if you want installation or not. I've been there, done that. If you don't wanna pay, make sure you have someone around who can move it and do the work for you, if not then your gonna need to pay. My mom and I knew and we moved ours in ourselves and my dad dropped by to install, no big deal. But if you or a friend/relative can't then ya don't have much choice. As for people saying he should have just done it for them, maybe he didn't have the time, they have other stops to make and times to have it done by. Also how many of you go to work and do Free labor? Probably not many of you.

I had a clothes washer delivered yesterday. Installation came with it, but removal of the old washer was $35. I paid to have the thing carted off. Those hags should have paid for that service as well, rather than make asses out of themselves. Only mistake OP made was *not* calling the cops!

I bet a grand she's a Democrat!

These women should get a bill to cover this guy's time that he lost because of them! They're both crazy and very manipulative. This is how crazy society is now. So entitled !

Xo you think even if he took cash under the table he wouldn't be there for the whole day listening to them complain the job wasn't done right?

Installation is always extra and if that's paid for then someone from the company your ordered from would be delivering and installing the fridge. UPS delivery drivers are not authorized to enter anyone's home.