Over here if their closing time is 8 you can probably forget about ordering food from 7:30/7:45 ish depending on what kind of food they serve. Nobody needs to lock the door. Not often, but someone might put 3 steps inside the business, the staff will say "Sorry we're closed for the day" and the person walking in will reply with "Oh ok, sorry, have a nice evening" and walk right back out again. Similar in other shops, like a clothing store or a supermarket. They close at 8. You can enter till about 7:45 ish. The last 10 or 15 minutes are for customers to finish their purchase at the register, not for new people to keep walking in

“The customer is always right IN MATTERS OF TASTE” ... please quote Selfridge’s full maxim.

Bad is being obligated to serve your 7:59 customer because you need to make payroll. Worse is the 8:04 customer who laments “Well you’re staying open for them…” while trying to take 7:59’s order

The comments about closing and counting money. How many of you other ladies worked in a bar near a college that easily did over 5k in cash on a slow night and you had to count it and take it to the bank at 4 or 5 am? The 90's and 00's when everyone carried cash and no one had smartphones was different. We are closed, go home! Same for the retail store! You can buy your s**t tomorrow. I am not getting robbed over $7 an hour!

My question for this customer is: where were you before closing time? The people who work here actually have lives that they need to get to. My advice, be at any place of business at least a half an hour before they close in order to get proper service, that's a bully move and very inconsiderate.

Glad they blacked out Denise Whiting's name. That could have been embarrassing for her. Also, as a former restaurant bartender, let me just say that even coming in 15 minutes before close will earn you the most fervent death wishes from the staff. There is no shortage of inconsiderate AHs out there.

I honestly feel a little self-conscious going into shops 15-20 minutes before closing, and that's just trying on clothes at worst. Expecting a kitchen to stay open *starting* at their closing time is absurd.

You can come to my work we're open 24hrs a day and we serve breakfast, lunch and dinner. .... also it's a prison sooo you'd fit right in.

I used to work in retail and we closed at 8pm Mondays to Fridays. The number of customers we had who'd come in at 8pm and state, "Well its 8pm now so what's the big deal ?" never ceased to amaze us. We'd try to "politely" as we could, explain that the store in now closed as its 8pm, and then they'd give us backchat about how we should be treating customers better. This was perfectly thrown back at then when they were asked about how they've just treated staff.

I've worked in retail for years and the amount of people that demand to come in at closing time,or nip in just before,is insane. I've had to stay late to serve them and I didn't get paid. The entitlement is crazy. I'm not thankful for the business,I don't own it and I don't get commission!

That Kitchen was closed. I've worked in kitchens and last orders are likely getting called at 7:30 for the customers in the store. Anyone still entering after that hasn't got a hope in hell.

Not the one to usually complain? Yes you are. Clearly you are.

You've used a black highlighter to cover the names instead of a black pen, so they're still visible...

As an ex server (about 15yrs) i thank every single person who called her out! You are the true heroes! So many times (especially at corporate places) ive watched customers treat people like garbage & rewarded for it. Watched a table almost bring their server to tears, as the AGM on shift i asked them to please show respect to their server & kindly finish up & leave. They complained to corporate, got free coupons & gift cards sent to them which they of course, used at our restaurant. Literally shoved it in our faces that our company was ok with them treating us like crap

They should have an annual Karen convention somewhere so they can all get it out of their system.

I always have mixed feelings about these types of stories. I think there are several misunderstandings that make the situations worse. The biggest is trying to know exactly what is meant by "closing time". Back in the dark ages of the 1970s when I worked in restaurants it was generally accepted that closing time was when we stopped seating new customers. On busy nights that meant we were still cooking an hour after closing and it was often close to 2 hours later before everyone was gone. That was just how most restaurants did it. It seems now that the idea of closing time has changed to where it means that the kitchen closes at that time, so if you haven't ordered by then you are out of luck. Personally I feel like if you say you are open until 8 that means you should still seat and serve someone who comes at 7:59, but I'm from an older generation now and the normal business practices seem to be different. It doesn't make them wrong, but it can be confusing.

How is this a "social issue"? She's just an obnoxious/entitled idiot. There's lots of them around.

This comment is hidden. Click here to view.

The problem is that lots of these people who are blasting this lady will do similar things. Show up to a store 5-10 minutes before closing and want service. People come to the dealership all the time at 20 till closing. Things take a lot longer. They walk into the grocery store at 5 till "just to get one thing", keep the registers open waiting for 20.

This comment is hidden. Click here to view.

I think the complaint was phrased very poorly, and she meant to say that it's strange that a restaurant closes at 8pm in the summer. Still their choice of course.