Because we should only really judge a person by where they are now. He has clearly learned from his experiences and changed. He has been punished and moved on. He is helping society and trying to make the world a better place. The downvotes are because some people are judging this man for something done 20 years ago. Do you want to be assumed to be the same person that you were in your worst moment ever? For all of your life? Despite knowing better? I expect the argument will be made that you never did anything bad enough to warrant imprisonment. So what. We don't know the circumstances that led to his crime and it isn't our business. Move on, he has.

The customer asked for an inconvenience fee. They might have got their deposit back if they had been nicer about it. I don't think any business would pay an additional amount on top of the deposit.

After the mortgage crash plenty of bankers who knew that they were actually fraudulently giving mortgages to people who they were practically certain of never saw jail time. So yes, not all criminals are or have been in jail.

She isn't saying that! The customer has the right to judge as much as the rest of us (i.e. very little). They don't have to be so bloody stupid - check first and not after making an appointment. OR don't be so bloody rude, just cancel politely. Let's just hope the next appointment she books, for anything, isn't with someone who has committed crimes but not been caught as she'll have no way of knowing. There are plenty of bad people who never get caught or punished for their crimes and not all bad things are crimes. Open your mind.