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Woman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A Room
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Woman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A Room

Woman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A RoomWoman Witnesses Hotel's Professional Response After Her Relative Found A Single Bedbug In A RoomA Bedbug Brought Out The Best In This Hotel Who Walked The Extra Mile In Making Sure Their Guests Were Taken Care OfA Bedbug Helped Hotel Staff To Show Their Best Qualities As They Went Out Of Their Way To Take Care Of Their GuestsWoman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A RoomWoman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A RoomWoman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A RoomWoman Documents Hotel’s Brilliant Response After Finding A Single Bedbug In A Room
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Our world is based on instructions, and no matter how much we admire the geniuses of chaos who break the system and move forward, neglecting the rules, without a well-functioning set of laws and patterns, it is impossible to succeed. Rules make our life easier, no matter how paradoxical it may sound.

Moreover, the fewer life situations that fit into the category of non-standard ones, the easier it is actually for us to live. The fatter your team’s playbook looks, the better your chances of winning. The more possible problems are described in the medical protocol list of some institution to which you came, the more protected you are. And this applies to hotels as well.

A few weeks ago, the user @pompouswomp posted a video on TikTok about how she and her relatives had a chance to personally review the medical protocol list of one of the Sheraton hotels, and it’s really impressive. The video uploaded by a woman named Georgina has received over 1.5M views and almost 100K likes, and in addition, about 850 different comments. It seems to us that it is quite worth exploring this situation ourselves.

More info: TikTok

The author of the video once checked into a hotel and one of her relatives found a bedbug in the room

Image credits: @pompouswomp

So, after checking into the room, one of the author’s relatives found a bug in their bed. At first, Georgina herself was not sure that it was a bedbug, but someone more versed in insects convinced her of this. It was at around 2am, but the staff showed up almost instantly. And that was it – the hotel protocol went into effect!

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Image credits: @pompouswomp

Image credits: @pompouswomp

The insect was caught and sent for analysis while the guests were politely offered another room

First, the ill-fated bedbug was caught and put in a jar to be taken to the laboratory for analysis. Then all guests were given hotel bathrobes, and their clothes and belongings were collected in special biohazard bags and taken for disinfection. And it doesn’t matter that the guests themselves could have brought the insect – who knows, maybe a couple more insidious bloodsuckers lurked somewhere on the clothes?

Image credits: @pompouswomp

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Image credits: @pompouswomp

When the next morning, the guests’ clothes didn’t arrive from disinfection in time, they were offered free room service as well

Of course, the room was also subject to sanitization, so Georgina and her family were asked to move to another one. And when it turned out in the morning that their clothes had not yet arrived to the hotel after the pest control, the guests were offered free breakfast and room service as compensation. “One small win for Sheraton,” states the author of the video.

Image credits: @pompouswomp

Image credits: @pompouswomp

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Although bedbugs do not spread diseases themselves, they could be a possible health hazard

By the way, despite the fact that bedbugs themselves do not carry diseases, they are included in the hotel’s medical protocol list for a reason. According to information provided by the US Environmental Protection Agency, bedbug bites can cause allergic reactions as well as secondary infections of the skin from the bite reaction, like impetigo, ecthyma and lymphangitis. Moreover, mental health impacts on people living in infested homes are also possible. Reported effects include anxiety, insomnia and systemic reactions. In other words, it is better to be overly vigilant than to neglect a possible health hazard.

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Image credits: @pompouswomp

Image credits: @pompouswomp

An independent hotel expert claims the staff reaction was effective and is worthy of a good review

“The hotel staff did the right thing in this situation,” says Olga Shykina, a PhD and associate professor at the Department of Tourism and Hotel and Restaurant Business at the Odessa National Economic University, who was asked by Bored Panda to comment on this story. “It is not necessarily true, by the way, that the bedbug was in the room from the beginning – it could have been brought there by one of the guests from the road. But in any case, the health and safety of hotel guests is above all.”

“Complete disinfection of the whole room, another room for guests and sanitization of their clothes at the expense of the host – all these steps indicate a high level of service at the hotel. Even when the next morning they did not have time to bring their clothes from the dry cleaner, the staff also behaved quite correctly, providing a free breakfast in return. A reaction worthy of a good review,” Olga Shykina notes.

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Some people wrote that most hotels have similar medical protocols for such cases, though some hotel employees alas neglect their duties

Many people in the comments to the original video also agree with the expert. “This is an ideal bedbug situation because they’re not coming home with you,” one commenter wrote. “Big brand hotels have long protocol list for bed bug occurrences,” another person agrees.

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However, some commenters say that hotels do not always take the health of guests so seriously. For example, one of the people in the comments remembers how they were once bitten and caught one of the bedbugs as well. The guest took photos and kept the insect – but the hotel representative just called them a liar, though they were highly allergic. In any case, according to commenters, you should always check before you unpack, because the reaction of the hotel staff may not always be so great and effective.

@pompouswomp you never think it’ll happen to you until it does #bedbugs #hotel #nola #survivor #travel ♬ Monsters, Inc – Gustav Lundgren & Unit

If you’ve also ever found a bedbug in a hotel, we’ll be interested to know how it all ended and what was the reaction of the venue staff. And, of course, we’re already looking forward to your own comments about this particular story, so please feel free to leave them below.

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Oleg Tarasenko

Oleg Tarasenko

Writer, BoredPanda staff

Read more »

After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

Read less »
Oleg Tarasenko

Oleg Tarasenko

Writer, BoredPanda staff

After many years of working as sports journalist and trivia game author and host in Ukraine I joined Bored Panda as a content creator. I do love writing stories and I sincerely believe - there's no dull plots at all. Like a great Italian composer Joaquino Rossini once told: "Give me a police protocol - and I'll make an opera out of it!"

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

Read more »

I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

Read less »

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

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Remi (He/Him)
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Bed bugs are awful and the possibility of an infestation doesn't look at any division. The most important is how the place deals with it. This was the gold standard, on the other end is blaming the customer and general ignorance

Geoffrey Osterfield
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There is a spider in the corner of my living room. Literally looking at it. Do I biohazard my entire wardrobe and burn the house down?

Yeah, okay.
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

While I've seen rooms getting heat-treated at a hotel (and I was very glad I was on a different floor) I've never seen one in my room - and I check when I get in. The mattresses get inspected and if there is a couch, I look under the pillows. I ha the unfortunate experience of bringing a beg bug home from the movie theater once, and that was enough. Took 6 months of vigilant effort to get rid of them. Never again.

Load More Comments
Remi (He/Him)
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Bed bugs are awful and the possibility of an infestation doesn't look at any division. The most important is how the place deals with it. This was the gold standard, on the other end is blaming the customer and general ignorance

Geoffrey Osterfield
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There is a spider in the corner of my living room. Literally looking at it. Do I biohazard my entire wardrobe and burn the house down?

Yeah, okay.
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

While I've seen rooms getting heat-treated at a hotel (and I was very glad I was on a different floor) I've never seen one in my room - and I check when I get in. The mattresses get inspected and if there is a couch, I look under the pillows. I ha the unfortunate experience of bringing a beg bug home from the movie theater once, and that was enough. Took 6 months of vigilant effort to get rid of them. Never again.

Load More Comments
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