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Person Asked For People’s Most Memorable Rude Customer Stories, And 30 People From Our Community Responded
Working at retail is something of another world, and if you worked there, you know. Some customers are just crazy, and there's no other way to deal with it other than a professional smile. This thread was dedicated to strangest encounters with customers that they had. Scroll on down and see what our community has submitted.
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#1
Quick one: first job at age 16 in retail. Was helping a couple (two men) with measuring their skates. A man on the other aisle starts with the homophobic slurs. He was not screaming or talking loudly, just loud enough for us to hear his stupid rambling. Went over, ask if I can help him ? Told me to stop serving their kind or else I'll burn in hell to which I replied
- "Great. I'll see you there!"
Then he exploded in anger and was escorted out by the mall security.
Final score:
289points
ShadowShini Ƹ̵̡Ӝ̵̨̄Ʒ 3 years ago
Nice comeback. Why can't people mind their own damn business?
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#2
Not me, but a friend of mine working the drive thru at a Fast Food restaurant. Guy pulls up in a Porche Convertible and starts his whining at the speaker because my friend couldn't hear his order. Then he starts talking rude to her calling her all sorts of names including stupid c***.
My friend leans out to hand him his drink, lid barely on, and lets go just as he was putting his hand around it. When she let go, his instinct was to catch it before it fell, "sploosh!" 32oz of cola all over him and his car.
My friend puts her hand to her forehead saying "OMG..I'm so sorry. But I AM such a stupid c***."
He sped off screaming.
Final score:
267points
#3
My first full time job, working retail. Worked in a bookstore, so generally customers were less unpleasant than other retail stores. Had a couple of doozies, though.
First was 2 weeks after I started, first full shift on register. We had older registers that had the two copy receipts, so changing the paper had to be done a specific way. Paper started to run out, I call the manager to come sow me how to do it... and manager does not come out. Finally the tape ran out (4 calls to manager later), and the register freezes. Manager is still not helping (“I’ll be right there” - said multiple times over 30 minutes). Custer is pacing next to me, going on bout how stupid I was and how she couldn’t believe the incompetent people that exist. Even after I pointed out it was my first day on the register, I was apparently just magically supposed to know how to do everything. Manger finally showed up. Turns out she was on. Personal phone call and didn’t feel like coming to help. (Yes, I asked someone else for help, but they were backed up with customers. We only had 4 employees at any given time.)
2 months later, my 2nd incident. Christmas Eve, and the store was caked with last minute shoppers. Lady comes in to buy a magazine, ends up in my line at the register. We had 4 registers open, but there were a LOT of people. She was 3rd in line, and to wait maybe 10-15 mins as the two in front of her had big purchases. She gets to the counter and throws her magazine at me. Ooookay... I ring it up, she throws the money at me. I then made a mistake out of frustration, and very politely told her to have a nice day and asked if she could be a little nicer next time.
Cue the flames of hell, because she walked away and then proceeded to scream from the door about how she was in line for and hour (huh??) and somehow it was all my fault she got stuck standing in long lines all day... on Christmas Eve. At that point I just asked her to please leave, and tuned to assist the next customer.
I apologized to the next person in line as I had essentially poked the dragon in the eye with my comment, and it wasn’t their fault the drama erupted. Another of my managers was standing there the whole time, saying not a word. Layer he told me it seemed like I had it handled so didn’t jump in.
People should be sentenced to work in retail for petty crimes.
Final score:
158points
#4
Waiting tables. Old friends from years back come in, sit in my section. Super happy, super fun, great time catching up with them. They pay with card, then leave a cash tip in the payment booklet before heading out.
Next customers come in (~40ish man/woman couple), are sat at table immediately before I can get to it. As I'm walking to the table, woman has my payment booklet open, also has her purse open, frantically flinging her hands into it. I approach. She quickly closes the book and puts it back in the center of the table.
"Oh. This is yours!"
I pick up the book, open it up, confirm it's now empty and I look her dead in the eye. Nothing but a big, guilty smile.
I walk away from the table, and talk to my manager, tell him exactly what happened. Manager assigns another server to wait on the table so I don't have to.
*Thievery gets excused because their stolen money pays just as the same as honest money. Thanks, boss.
*Thievery is encouraged because my job is paid by T̶i̶p̶-̶b̶a̶s̶e̶d̶ ̶w̶a̶g̶e̶s̶ a literal f*****g lottery with an open pot. Thanks, foodservice industry.
Final score:
147points
Christel Nellemann 3 years ago
That is the worst. F*****g thief. So sorry this happened to you .
#5
If you work in aviation field, you will meet loads of rude entitled passengers. One that I'll Remember for a long time was meeting a family of 3, mom, dad and 5yo daughter. This happened about 3/4 years before pandemic.
They came in when the counters were almost closed and since it was a full flight we had to go look around to move people and make at least seat for 2 so the kid could be with 1 parent, as is every airline's policy for young children.
This is a long story so bear with me.
After a bit of shuffling we managed to clear 2 seats together for the mother and the daughter. Instead of a thank you, lady went wild and said, exactly:
"I'm not sitting next to a kid for a whole 12 hours. I don't care what you do I want the first row seats (economy) since I have a child."
She was being so loud most people were looking at her like she grew a second head.
Staff politely told her that the plane is a full one and since it's school holidays there are lots of family with kids and given it's almost closing time this is best we can do. We cannot separate another family to seat you together but we can swap her and her husband seats so he's the one sitting with their daughter.
She went on:
"I paid for the ticket together so I should have seats together. I want to sit together with my husband, so you should sit us together. That's what I f***ing paid [Airline Name] for."
The staff explained that her tickets had no reserved seats and that it really is impossible to move anyone else. At this point her husband was trying to calm down the kid who was restless after her mom kept shouting. And he tried to reason with her and told her it can't be helped since it's them who came late and that she shouldn't shout at the poor lady on the counter who did all she could. "I'll sit with [kid]. Next time we'll pre-book the seats," He said.
She went even wilder"
"You shut up. (her kid started crying at this point). This b***h (pointing to lady at counter) is just lying. Our money pays her so she should get seats for us together. Why should I sit away? I have a child so I deserve the first row seats where there's space for kids to play."
At this point supervisor asked us to go help the junior staff. I went and explained again it's a full flight and since it's vacation time there's mostly families with children on holiday in the flight. I also told her that currently we have 116 children on the flight along with 8 babies of less that 2. And front row seats have space for baby bascinet seats as such we definitely cannot give her those and they also were already occupied. Those seats are for mostly under 2 kids and priority is given to youngest.
"I don't care about 8 other kids or 200 kids. They are not mine.I paid [Airline] and I want the seats."
Her husband looked totally embarrassed and was busy calming their daughter.
By then supervisor and manager came over.
Again I explained that the child is sitting with her and they can swap with her husband later if they wish. But that There really is no more seats available.
"I already said am not sitting next to the kid for 12 hours. You find the seats for me or we will not get in your **** trash plane."
It was late and honestly we'd heard enough of it so manager intervened and after presenting himself said,
"Mme while we understand you want to sit together, you also need to understand you can at closing time with no reserved seats and yet she managed to get you at least 2 seats together. And instead of thanking my staff you have been nothing short of manerless and rude towards her and even ignored the fact that your daughter, who's(asking me) how old again? '5,' I replied. Right, who's 5yo and screaming because you keep shouting. It's late, the flight needs to close and we won't delay a plane full just because you do not want to sit near to your daughter. My staff will change and swap you and your husband. If that still isn't okay you may rebook
Final score:
133points
ShadowShini Ƹ̵̡Ӝ̵̨̄Ʒ (Submission author) 3 years ago (edited)
Yes thank god it was the good one that night.... I know some of them who had that same situation be would give the staff fault just to appear good.
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Dave 3 years ago
When I was in Flight Operations, working as a Flight Operations Officer, one of the things about my job was the responsibility of making decisions not only about the flights themselves but also what to do with passengers like her. When this kind of thing happened, we tended to get a call from the gate, asking for instructions. My position was always, refusal to board due to the extreme disruptive nature of the passenger. I never liked having such passangers on my planes and it gave me a unique pleasure to kick them off.
ShadowShini Ƹ̵̡Ӝ̵̨̄Ʒ (Submission author) 3 years ago
That's how it should have been... That's the procedure that should have been applied, but higher ups let them get away with it and belittle the staff instead way too often. Esp if they know you're not the type to argue back. But in this case both manager and captain pitied the daughter. She was Almost de-boarded. The captain warned her only coz of the kid. If there was no child she would have just visited the plane and be out.
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Mike Loux 3 years ago
At the moment she said "...or we will not get in your **** trash plane", I would have said, "If that's the way you want it. SECURITY!"
Seadog 2 years ago
I was going to post that line and say "okay, we accept your proposal" and close the ramp and send the plane on it's way.
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Bernd Herbert 2 years ago
Honestly, that airline staff did way too much! After the entitled moron spit out the first insult, the only reply to her should have been:“these are your seats. Take ‚em or don‘t!“ This whole „customer is king“ attitude has gotten way out of hand! P.S. A plane with 116 kids and a few babies? Yeah, I’ll take the next one
Devil's Advocate 3 years ago
How did this happen, as soon as she started being abusive and *especially* when she said "...or I'm not getting on your...plane", I would have said ok and closed the gates. There, no plane to get on.
Ygbfsm 2 years ago
A. Obviously off meds, should seek MORE professional help...again! B. No fly list. C. Someone who feels THAT entitled should be privileged with the ability to always fly first class. D. I would have been either fired or promoted that day.
Load More Replies... ShadowShini Ƹ̵̡Ӝ̵̨̄Ʒ (Submission author) 3 years ago (edited)
Hmm the whole thing I finally decided to share and managed to type while recalling was cut short i guess. Sorry everyone but I honestly don't feel like retyping all that was cut. (._.') I'll keep the little story in my head only from now on. Apologies again. Good day. Summary of missing part down v v v
Emma Byrne 3 years ago
But I need to know. Did the Mom get escorted out by security/cops? Did the Dad finally see his wife for who she is and leave with the kid? So many questions...
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Shelli Aderman 2 years ago
The minute she said we won’t get on your plane? I would have said, “GREAT!” And started calling for the first at standby!
Dawnieangel76 2 years ago
All that poor little girl will remember that her mother didn't want to sit with her on the plane, in front of strangers.
TheAnimalLady 2 years ago
😿Yep, I have/had (went NC) an "egg donor" like that (not even a REAL mother, much less a mom) and you NEVER forget those incidents. They affect you down to your soul😿
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Terry Filkohazi 2 years ago
"How dare you make me sit next to my own kid for 12 hours?! The nerve!!"
Rebecca Marple-Hulme 2 years ago
She should have not been allowed to board. Husband and daughter should’ve boarded without her.
Jane Alexander 2 years ago
She threatened that they would not get on the **** plane? Good enough!
TheAnimalLady 2 years ago
If you actually read the comments, you'd have seen that the submission author had trouble posting the rest. They included the ending here, in the comments, over a year ago.
Load More Replies... #6
Not in customer service myself, but my friend worked the gift shop at a water park in Florida. She once had a woman who came in and trashed the store because she was mad that the gift shop items weren’t free. “It’s a gift shop, not a buy shop,” the woman apparently yelled.
Final score:
127points
#7
Had a customer come in wanting a oil change. As I am trying to write up said customer she was on her cell phone the entire time. I asked her phone number to which she replied, “Can’t you see I am in the phone, stop being a rude b****”
Now I am a Parts department manager and service is not my favorite to do. Customers like this is why I got into Parts. I politely pointed to the door and said to leave and not come back until you are off the phone. And man that’s where is all went down. I was called the C word, rude, and a bitch yet again. Still biting my tongue I told her to come back in a couple weeks when our normal advisor is back. She called wanting to speak to our manager and I said he was not in. He was in and heard the whole exchange. Man this woman snapped. Saying I was sucking my bosses D**k. My reply was that I had a GIRLFRIEND AND again she states I have the Devil in me for my sexual orientation. Fine. All good. You’re entitled to your opinion but you are no longer allowed in this establishment and if you step foot in this building the cops will be called due to her also threatening physical violence towards me in the parking lot as she was leaving. Not knowing my manager heard that as well. I laugh every time I think of this. The stupidity of some people blows my mind. Just because you are the customer does not mean we will allow you to treat us this way. Fortunately I work for a boss who will never let his employees be treated this way by a customer.
Final score:
121points
JP 3 years ago
But, your boss DID let a customer treat an employee this way. "He was in and heard the whole exchange." So he sat there, in his office, not dealing with the witch, letting her abuse you, and did nothing. Second, why do people feel the need to explain or defend themselves. I would have ( and have in the past ) just keep repeating they are to leave the property or the police will be called and they will be charged with trespassing...then do it. No other explanation or reasoning or quantification was necessary.
#8
First time I got called a B#tch to my face and then my response...which proved my skin had thickened up. It was about seven years ago..Working in a Thrift Store...working as MOD that night. A lady came in..grabbed a load of items..rang her up..told her total. Our sale was 30% off your purchase..but she demanded more. Told her I couldn't...she the other girl always have her more and the she was a regular. Told her "Well. You mean the girl that was fired three months ago? Other then her there has been no other girl for about a year and half. Funny..I know my regulars..been here for nearly four years never seen you." She looked at me and said "Well.. aren't you one skinny little stuck up white b#tch..aren't you?" She left..all other customers were in shock (yes..was a time when customers were nice). I really don't know what came over me but I let out a "Woot. Break out the non alcoholic bubbly people. I just earned my "B#TCH BADGE" we are celebrating." Everyone laughed and finished the evening with a smile.
Final score:
115points
#9
Service manager at a credit union, customer is chewing one of my people a new one because he was overdrawn. Totally demoralizing her. I came over to intervene and he started in on me. I said sternly "Listen Richard". My name's not Richard. "Oh I'm sorry. D**k.'
Final score:
105points
#10
Another memorable moment. Tim Hortons, first day again, during the lunch rush. Two teen boys were being smart arses purposely asking for different chocolate doughnuts, and then changing which ones and both were talking at the same time, shouting, actually.
Boys at the same time, but not in unison, saying different words: "I'll get a double chocolate, chocolate dip, 2 double chocolates, chocolate glaze. NO. I SAID 2 CHOCOLATE DIPS, 3 CHOCOLATE GLAZE. NO. THAT'S NOT WHAT I SAID. 1 CHOCOLATE DIP. 2 CHOCOLATE GLAZE. NO CHOCOLATE DIP.
One of the boys: "ARE YOU EFFING STUPID, YOU DUMB B****?"
My co-worker and friend, who was very pregnant and on mood stabilizers, heard the commotion, came over and laid right into their entitled, rude butts. It was beautiful and they walked away without their treats.
Final score:
104points
Carol Emory 3 years ago
It's bad enough to have to deal with little turds like that...oh but to be a fly on the wall when your co-worker laid into them...priceless. I would have handed her a doughnut as a reward as they walked out the door.
#11
I work in retail. A customer went mental shouting and kicking off because we wouldn’t go into the shop fetch the slippers she wanted. She told us the customer service was absolutely disgusting as she’d made a special trip into the town. The reason we couldn’t?…The shop was on fire. Everyone was evacuated to a safe distance, smoke pluming out, two fire engines on scene and the street cordoned off (the heating system had malfunctioned) I have no words!
Final score:
101points
Cecilia Herrera 3 years ago
Too bad you didn't tell her that she was welcome to go get the slippers herself. How can someone be so oblivious?
#12
Worked in the bakery of a major supermarket chain in the NW. It had snowed and been snowing and our normal 7 day a week deliveries had not come for 3 days. Running out of stuff like mad. Little Miss I don't have to work too much because my boyfriend pays for everything and Said boyfriend who works in the Tech field from home come in and she is asking about some of our specialty breads. As I explain about the lack of deliveries and we should be back in stock in a few days she keeps getting more and more bitchy. I finally smile my biggest smile, and say "Did you have to work today?" And she got really interested in the question about herself "No, I got to stay home" me: "WELL, I DIDN'T, BE NICER TO ME!" Boyfriend saw murder in my eyes and walked his girlfriend to the jewelry counter to distract her with something shiny.
Final score:
99points
#13
I work at car retailer which is still a very male dominated field. But I know my fair share about cars and I know what I'm doing.
I welcomed a customer who was looking for an SUV (my fav type of car to sell, I love SUVs), so I immediately started asking question about what he was looking for exactly. He looked at me weirded out and asked for another sales person. I tought maybe he knew someone who works with me and asked if he got a name for me but no! - he wanted someone male since "a young girl like me probably has no clue about cars" he added that "I could do what I'm supposed to do and bring him a coffee" I was furios and it's safe to say that this rude asshole never got a coffee.
Final score:
98points
#14
When I was 16 I worked at a pizza place. One time while serving a very large birthday party they had decided that they wanted more pizza and placed an order. I picked up the pizza and walked to their table. The table was so full there was no where to set the pizza and no one even bothered to help clear a spot for me. So I rested the pizza on top of a napkin dispenser with one hand and the other hand I started trying to make a spot to set the pizza down. While doing so the pizza started sliding off the tray and on to the table (burning my hand in the meantime). I was very apologetic and started cleaning it up. The grandfather of the group asked to speak to my manager and at first I thought he was kidding, but he wasn't. So I went and got my supervisor and stayed in the kitchen.
When my supervisor came back, she told me that I was to stay in the kitchen at least until that party left because apparently, the grandfather was very upset with me and told her that I was a mistake to be born! Old Geeeeeezer!!!
Final score:
94points
#15
I have an elderly customer who rings for me to read out her emails and the weather. (We are a small regional printer but I inherited this clerical job from a previous owner.) She gets cross if I don’t answer. Once I was on the toilet and heard the shop phone ring. Then my mobile - I refused to answer in the toilet! Then shop phone again, mobile again, my husband’s personal phone while he was at his other job, then landline, then I answered the mobile having flushed and washed my hands. So 7 calls. Meanwhile my husband was texting me to tell me she wanted me.
Unfortunately, in spite of about 12 lengthy calls to our Phone provider, they have not yet connected our landline in our new shop after moving. Cust is angry with us about this. As if we aren’t angry with the telco! However the mobile has always been the primary contact.
Another note: Cust will not allow me to call back. Her phone is off the hook.
Just last Friday she rang and I answered though I was home sick. She’d been doing the phoning repeatedly thing again so I explained to her that I couldn’t always answer, and that she needed to leave a message, or wait a bit then try again as I may be with another customer.
“Why can’t you ask the customer to wait and tell me what’s going on?”
“Because I serve customers in the order they arrive, and have voicemail for phone queries.”
“That’s not a good way to run a business.”
Fair enough, pick up and put the call on hold, but it’s a big shop and that would involve walking away from the customer. I tried to explain this to her - and that I occasionally use the toilet or have appointments or meetings - and she hung up on me.
Hopefully I have lost a customer.
Final score:
93points
#16
I own a small furniture refinishing company. We post photos online and most are purchased electronically within a few hours of posting and then the buyer arranges for pick up or delivery. It's a very easy process. One evening a woman across town wanted to purchase a set of side tables. She wanted us to hold them for her until the next weekend. I advised that we couldn't hold unpurchased pieces but that we have the option to pay electronically now and pick up later.
She did not have any of the "regular" online payment methods (zelle, venmo, paypal etc) so I walked her through how to install one on her phone to pay. 30 minutes in she has a fit because there are processing fees. I offer to reduce the amount of the furniture by the fee amount (thus we pay the fee not her). She spends another 30 minutes asking ME all of the terms and conditions of the card processor's business. I repeatedly just keep sending her to their website to read their terms and conditions. Finally she tries to pay with her card and it is declined.
She then tells me our entire process is rediculous, I am rediculous and that she is exhausted and doesn't know what more to try. I write back to her and say I understand her exhaustion and ask if she would like me to try to walk her through it again in the morning. No answer.
The next day there is still no reply and the furniture sells to someone else.
The following day I get a notice that the original potential customer has paid us electronically. I immediately refund her money and write to her asking why she had made the payment without speaking to me or answering any of my messages first, informing her that the furniture had already sold some time ago and showing her that I had immediately returned her money.
She then went on a downward spiral. She told me that I was unprofessional, that I had no right to sell "her" furniture. That I should have known she was going to eventually pay for it and that I had robbed her.
She spent over 2 weeks messaging me language from lawyer sites claiming that I caused her damages and that because she felt we had a verbal agreement I now owed her brand new furniture for free. She left bad reviews on our website and other places.
Each time I responded cooly that I understood that she was frustrated but she never purchased the item, she never responded, she had no verbal contract and that while I was sorry she felt she had a bad experience, that there was nothing left for us to do.
2 weeks later she created a fake facebook account to message me about another almost identical piece of furniture asking to purchase it.
... um... pass.
Final score:
85points
#17
When I was still working I had a customer come into the shop to pick up the car I had just worked on. Normally the shop manager deals with the customers but this guy wanted to talk to the tech who did the work. At that time I had over 25 years in the automotive repair industry and I am a woman. When a woman wearing a mechanics outfit walked up to the shop managers side and asked what was up this guy lost it. He could not believe that woman was capable of working on cars much less be a Master Technician. He just refused to believe anything my manager said, anything I said and eventually anything the shop owner said. Just to get his arrogant loud mouth out of the shop I told the manager just let him go, I'd gladly eat the bill which was labor only just to have him gone, and that's what we did. He made such an ass out of himself that even his kid that was with him apologized to us all after his dad walked out of the shop.
Final score:
74points
Carol Emory 3 years ago
I once turned to a kid whose father was berating and harassing a poor Jack in the Box employee and said "Don't ever be like your father." Boy..the father turned his attention to me and started screaming at me...calling me a B****. Told me to shut my f***ing mouth because I'm not the manager. Little did he know I was a local and knew the manager really well. The managers booming voice calls out to the guy and said "She's not, but I am." Turned to the cashier "Give him his money back. He can go find something to eat somewhere else." Then the manager turned to the father and said "Once you have your money, you can leave and you are not allowed back here. If you come back, I'll call the police and have you arrested for trespassing." The guy started cussing as he walked out. "I can call the cops right now if you want," from the manager. Guy shut up until he got to his car.
#18
I'll never forget the woman who wouldn't leave the bookstore on Easter. She screamed that I was a "b*tch" for diplomatically reminding her several times that we had been closed for a half hour and she was welcome to come back the next day. She threatened to get violent with me, waited in the parking lot til the cops came, then the next day she showed up in a wig and just stared at a wall for 2 hours. So bizarre!
Final score:
67points
#19
Grocery store - lady wanted wanted to return a dozen eggs because they were expired. She purchased them a week or two before they expired, even had her receipt showing that, but was upset because now they were expired…
Final score:
65points
#20
Customer service, clothing shop that shall remain nameless. Customer tried to return open multipack of underwear claimng that "they are all broken". Non-refundable of course. Back and forth of "can't return opened underwear", "but they're broken!" ended in calling manager. Manager permitted return because spineless, okay whatever. Customer dropped package of undies on desk for return, one was clearly missing so ask about missing pair. "Oops, forgot. Hang on!" Customer proceeded to drop trou and remove the underwear they were currently wearing - the missing pair from the package - and drop them on the desk. Ew. I admittedly did not see the conclusion though, as I called the manager back over and went to the back. Way above my pay grade.
Tl;dr - Customer attempted to return underwear they were currently wearing.
Final score:
56points
#21
While doing security work at an event, I was posted at the exit only. Had a lady try to enter, so I informed her it was an exit only and directed her to the entrance. She attempted to push me to the side several times, when that didn't work she handed her very small infant to another woman and assaulted me. I defended myself with minimum force, never laying a hand on her or restraining her. What made me truly angry was the event organizer (who we warned their shitty set up wouldn't work), refused to evict her. I, the victim of assault, was moved to another area for my safety whilst the psycho roamed free. No I did not press charges (should have, live & learn), she was still there so I didn't want to deal with retaliation. Plus she hit like crap, not even a bruise-I've dealt with worse doing junior high security.
Final score:
56points
ShadowShini Ƹ̵̡Ӝ̵̨̄Ʒ 3 years ago
How is it 9/10 higher-ups refuse to stand up for the rules they make you enforce and need to put you down when all you're doing is the jobs they assign you to...
#22
work for an answering service. I'm not sure what happened with my coworker beforehand but I was suddenly on the line with a very pissed off client who was berating me, telling me shae paid my paycheck, you know that sort of warm, fuzzy person. she demanded I tell her my name so she could get me fired and when I responded truthfully, "Jessica", she accused me of lieing and said I was "too old to be called Jessica."
I told her to tell my mother that.
Final score:
55points
Philly Bob Squires 3 years ago
Once you reach a certain age, your name becomes Emma or Gertrude etc.
#23
So, I’ll admit the customer wasn’t rude but she bothered me so much. Because she brought her dog. And it wasn’t just any dog. It was a tan chihuahua and it was SO obese that it was painful to watch. Dogs shouldn’t have to go through life waddling because their owners enjoy “pampering ” them. You can spoil your dogs with toys and attention but don’t overfeed them. Please. (This applies to all pets and humans actually.)
Final score:
54points
David carro 3 years ago
I do not need my wife to overfeedme. I do perfectly do that myself, thank you very much
#24
First "real" job as a cashier at Kmart at 17yrs old in 1983. First time working the Service Desk, a woman wants to return an expensive box fan that's encrusted with dust and "dribbles". But it still has the pristine price sticker on it (it's "proof" for her). She didn't realize it's encoded with the date it was tagged...about 8yrs ago! As soon as I opened my mouth she started squawking and the manager came running over and gave her the refund. She told me to do anything customers want so they don't raise their voice and upset other customers. Then she revealed that woman was a regular who did this on a regular basis. (She sure had them trained.)
Final score:
51points
V Martinez 3 years ago
I hate when businesses let customers get away with this stuff. All they're doing is enforcing and enabling their idiotic behavior. They don't stand up to them. Most businesses are big enough to withstand a few negative reviews and even reply as to what really happened. Stop coddling these asshats, back up your employees, and banish these jerk customers!
#25
Used to work in an "open kitchen," where there were no doors between the kitchen and the front of house (where the customers were seated). A few of my favorites from when customers would come to ask me questions personally:
1) How vegan is your lettuce?
2) I know I told my server I have a deadly dairy allergy, I just don't understand why you won't give me a side of the buttermilk ranch.
3) (my personal favorite) I refuse to eat honey at all. It's not a dietary thing, it just lends to the subjugation of the bees.
Final score:
50points
PixxelDust 3 years ago
ah yes, because it's definitely not natural behaviour for bees to make honey.
#26
Having been a manager of a couple retail stores I have way too many stories, but I'll share the two that I find the most infuriating.
First one involved a mother who came in with her 4 or 5 year old son. One of the associates was helping her with a pair of shoes when her son proceeded to start peeimg himself. Pee was literally running down his leg and spreading across the floor. Without moving she just smiled and said, "oh, it's okay honey. These nice people will clean it up." She then proceeds purchase the shoes and leave as if absolutely nothing happened. I understand not wanting to embarrass or traumatize your kid by scolding them in public, but you can't act like that is normal or okay behavior! At least clean it up yourself!
The second one (in the same store) also involved a mother and her kid - a little girl probably around the age of 11 or 12. I was helping the mother put on her shoes, as her daughter stood there starring at me. She wouldn't stop, and it even became kinda awkward. I just looked up at her at gave her a smile and was like, "how you doing? It's nice of you to give your mom company while she shops." It was at this moment that this girl gives the smuggiest little grin and goes, "what's wrong with your eyes?". I have never wanted to bitch slap a child so hard in my life. Her mother didn't seam the slightest bit bothered. I'm chinese by the way.
Final score:
47points
PixxelDust 3 years ago
that's not her fault. her parents probably raised her that way. racism is not there by nature. but I must say someone was definitely in the wrong here, and it's not you.
#27
This just happened today. We get emails in the CS dept regarding issues, and I called the broker to advise how to correct it. He started to yell at me and tell me its our error and we need to fix it. Even after advising him we processed based off what we received he still screamed at me. No resolution I gave him satisfied him. Today I realized after 15 years of doing CS and working in a dept that gets little to know respect (at most companies) its time for a new line of work. And i am not a delicate flower but I transferred the call to a supervisor in tears because he was just very cruel and demeaning and it is very sad that people can just make a call and be so mean and the person on the other line just has to take it because their job requires them too.
Final score:
45points
#28
I do phone surveys. On my first day I got this very, stereotypical hillbilly, Cletus-sounding dude curtly decline the survey and refused to offer anyone else in the household to participate without asking anyone. I think he even said there was no one else in the household. He was a bit rude about it than necessary. Then he "hung up"...
But he didn't actually hang up the phone.
Wife: Who was that on the phone?"
"Cletus - "Just some survey about yadda yadda yadda. Told 'em to shove it wer' the sun don't shine."
Wife: "You thick-headed moron. Maybe I wanted to do the survey. You big putz jerk."
To this day I always ponder if there are people who are interested but don't get the chance because of people like this.
But forever in my memory because of the way they spoke and how it went all down at the end was like something out of The Simpsons.
Final score:
42points
Monique Miller 2 years ago
I don’t even say a word and hung up immediately if anyone calls for any survey.
#29
I was working in a mini-market in the 90's. It's a mini-market so not everything items have a price tag.
He bought a Snikers bar. I said 10kr (let's say its $2).
1 hour later he came back furious.
He: IT SAYS 9kr IN THE SHELF!
Me: Ok sorry, I give you 1kr back.
He: DO YOU F*****G KOW HOW MUCH 1KR IS? #¤#"%
Never seen an adult get furious for 1kr.
For a second I thought he was going to kill me for the 1kr.
Final score:
40points
#30
A well-known right wing radio talk show host here in the US had his mortgage with the bank I worked for. He made his payments in the branch offices on the very last day before he incurred late charges. Unfortunately, we ended up having a technical glitch in our systems & his payments had to be sent from the branch to corporate to be posted, which took a day or two. Our systems generated & sent late notices, but the payments were always posted effective the date he'd paid in the branch, so there wasn't ever a late charge. He called me one day, screaming about the notices. I explained that I couldn't prevent them from generating unless he paid a few days earlier in the branch, but that he could disregard them because his payments were posted as paid on time. That was NOT good enough. I went to lunch & when I came back my coworkers were absolutely staring at me. It turned out that he'd gone on an extended rant about the whole thing on his radio show & people had heard it. A little while later, I was called on the carpet because the bastard had called my VP & demanded I be fired. She didn't fire me, but from then on that asshat was handled with absolute kid gloves. I will NEVER forget it.
What do you think ?
Viviane 3 years ago
As a counterpoint, here's a very happy customer story: When I worked in the sewing and fabric department of a store, one of my favourite customers was a youthful 80-year-old psychiatrist. She asked to have a mirror in the department, so that she could see if a fabric suited her looks. A sensible request, so I asked the manager for one. He turned it down. The next time she came in, I explained the refusal and suggested "Maybe if you ask, he'll listen to you." I called him over, she had a chat with him. He was a bit annoyed, but she got the mirror. She was always lovely to me and had a good sense of humour, too.
Well-Dressed Wolf 2 years ago
Another necro-repost of an 11-month-old post. And reposted so it comes up on “Latest”. What is going on?
Trisec Tebeakesse 2 years ago
Passive-Agressive rudeness. There was this one Indian guy (Actual India). He kept trying on pants. Pant after pant after pant. None of them ever 'fit correctly'. He finally left, and we slowly realized the ENTIRE SHELF of pants had gone missing. I bravely poked my head in the fitting room - and all of them were balled up in a pile on the floor at least two feet high. We talked about him for YEARS after that.
AnyOtherName 2 years ago
A bunch of white women in turbans used to frequent a restaurant I waitressed at, I'd catch them talking about how life was a sacrifice to others and they must always be in service to others. I think they were a religious group of some kind? Then they'd treat me and the other waitresses like total rubbish and complain if their orders took over ten minutes. Always made me laugh
Emmydearest 2 years ago
I was helping a regular customer who needed something for a customer of hers. She goes: "No, this one is not ok. It would not fit her. She is a fat-a*s (well, the Italian word for fat-a*s anyway)". I didn't even blink but I was thinking "would her customers be happy to know she calls them "fat-a*s"? 🤔 And to top it all , I happen to be overweight, like undeniably overweight. So you can imagine how irritate I was to deal with such a person who blatantly describes people like myself as "fat-a*s" in public, with no shame at all...
Emmydearest 2 years ago
Another one, this one was not rude, just...unbelievable. A colleague was helping this lady and I was assisting her, she spoke a foreign language which I don't speak but I understand a little. Well, she had been told the price of this particular item. It was 20 euros. She wanted 10 of it. So she started to do the math to get the total amount. And she took like ages. Like I could see her wheels turning in her brain in the effort to calculate. She literally said out loud " 20...🤔times ten...🤔...." so slowly, until my colleague "saved" her by saying "200". I looked at her like this 😮 the whole time. She was a young businesswoman, very pretty and cosmopolitan, with kids...I was flabbergasted.
Load More Replies...
Mrs. Jan Glass 2 years ago
I put myself through undergrad working retail/food service and had a rep for being the nicest, most patient person ever, which meant I got stuck with the assholes. The one that takes the cake is the old lady doing her Christmas shopping. The queue was 25-30 people deep at all times, and from the time I'd clocked in, 4.5 hours later, I had not moved from the register. I kept asking to make a quick run to the bathroom, but the manager kept saying "not as long as there's a line at the register." By 5 hours, it was no longer a choice. Before Old Lady could approach my register, I held up a hand and said "Sorry, I have to go to the bathroom NOW." I was gone 2 minutes, I looked. This a*****e WAITED to scream at me for my rudeness at closing when SHE was next and in a hurry. Note: she'd still already been checked out. She's going off about how "unprofessional" I am, and I just looked at her and said "Ma'am. I'm legally allowed to use the bathroom," turned my back and rang up the next person.
Deidre Goodluck 2 years ago
You can just leave a register like that without someone making sure it's secure??
Load More Replies...
Stacey Rae 2 years ago
At a grocery store. A 50ish year old man (like usual, they temper tantrum the most) was loudly berating an 80 year old woman for being slow. As soon as I saw this happening I charged over and told his to relax and stop being a d**k. By the time he was done the poor lady was in tears (she told me she had just gotten out of the hospital). Of course he complained to mngt. I told mngt that I would do it again if I saw him abusing another customer, especially a senior. I also told the little lady that she was more welcome at the store than he would ever be. There are a lot of stories of very rude and entitled customers; this one hurt my heart the most.
BadCat 2 years ago
I was working at Tim Hortons. Tims replaced the old POS registers with new ones, and I was never thoroughly trained, since I was hired to mainly do all the cleaning and bussing tables and not often put on the tills. So, I was a bit rusty at it whenever I had to take over cashier duties, as was usually the case during lunch rush. These very, very tall brute guys (think Chad's on steroids) came up to the counter and just started yelling very fast out 2 sandwich orders at me. In order to ring up the transaction I had to put in the order first, and there's a bit of a process. I had to ask what kind of sandwich, on what bread. what sauce and all that, and if they wanted to make it a meal. This made them really impatient and I could sense things were going to get heated, so I did my best, got the order in quickly and they paid. A few seconds later, I hear them shouting at the girl at the deli counter. They wanted large sandwiches and not regular sized ones, which they never said. They start
BadCat 2 years ago
shouting even louder at me, calling me an idiot. The girl at the deli (who treated me with 0 respect) starts yelling and blaming me. The lady next in line was getting impatient and had 0 understanding of the upsetting situation. This location I was at was absolutely insane with entitled, bitchy, impatient customers most days. I have not fully recovered and still get vivid flashbacks, to the point I'm not present in my mind, to this day. That happened 12 years ago.
Load More Replies... Potato 2 years ago
Last week a lady came to the small shop I work at complaining that it was impossible to find, she drove past it at least three times. "how do you expect people to find you when you don't have any signs!! You need to put up signs, do you realize how many costumers you miss out on when they can't find you because you don't have a sign" and so on... We have three signs, including a huge one right above the door... (And no, she didn't buy anything. Just complained and left.)
FarAwayPanda 2 years ago (edited)
So, i work at a Life Insurance company in Customer Service. Yesterday i answered a call by a lawyer in her mid 50's, who was so frustrated by the company's decision to make the annual policy tax statements available only on-line (which is very common practice), since her generation is not computer literate and the company should have waited for all the clients of that generation to die before making such an unthinkable and insensitive decision!
Deidre Goodluck 2 years ago
That's absurd. Of course someone in their mid 50s is computer literate, or should be. Computers have been in the workplace since they were teenagers.
Load More Replies...
StealTheFruit 2 years ago
I work at a fast food place, and we serve cookies. One for 50 cents and three for a dollar. A man came in and asked for two cookies. I thought it was kinda odd, since it was the same price as three cookies, but I rang him up. He was given his bag, and he sat down. A while later, he comes back up, angry and telling me that it's outrageous that the bag wasn't sealed with a sticker and that we left out a cookie. I slowed him down and told him he only ordered two cookies, and he told me he ordered three. My manager came over as I said I must have misheard, and she got him his third cookie and sent him on his way. She then told me that I was right: He had only ordered two. What bothers me most isn't that he does this kind of thing three days a week- It's that my manager knew the truth and still let me take the blame.
Tree P 2 years ago
I worked in retail for nearly thirty years(at different stores) and met dozens of jerk customers. One of the worst was the night a new game was coming out, and our store didn't receive our shipment. I thought this one guy was going to kill me, he was so mad! I thought, dude, it's only a game!
Viviane 3 years ago
As a counterpoint, here's a very happy customer story: When I worked in the sewing and fabric department of a store, one of my favourite customers was a youthful 80-year-old psychiatrist. She asked to have a mirror in the department, so that she could see if a fabric suited her looks. A sensible request, so I asked the manager for one. He turned it down. The next time she came in, I explained the refusal and suggested "Maybe if you ask, he'll listen to you." I called him over, she had a chat with him. He was a bit annoyed, but she got the mirror. She was always lovely to me and had a good sense of humour, too.
Well-Dressed Wolf 2 years ago
Another necro-repost of an 11-month-old post. And reposted so it comes up on “Latest”. What is going on?
Trisec Tebeakesse 2 years ago
Passive-Agressive rudeness. There was this one Indian guy (Actual India). He kept trying on pants. Pant after pant after pant. None of them ever 'fit correctly'. He finally left, and we slowly realized the ENTIRE SHELF of pants had gone missing. I bravely poked my head in the fitting room - and all of them were balled up in a pile on the floor at least two feet high. We talked about him for YEARS after that.
AnyOtherName 2 years ago
A bunch of white women in turbans used to frequent a restaurant I waitressed at, I'd catch them talking about how life was a sacrifice to others and they must always be in service to others. I think they were a religious group of some kind? Then they'd treat me and the other waitresses like total rubbish and complain if their orders took over ten minutes. Always made me laugh
Emmydearest 2 years ago
I was helping a regular customer who needed something for a customer of hers. She goes: "No, this one is not ok. It would not fit her. She is a fat-a*s (well, the Italian word for fat-a*s anyway)". I didn't even blink but I was thinking "would her customers be happy to know she calls them "fat-a*s"? 🤔 And to top it all , I happen to be overweight, like undeniably overweight. So you can imagine how irritate I was to deal with such a person who blatantly describes people like myself as "fat-a*s" in public, with no shame at all...
Emmydearest 2 years ago
Another one, this one was not rude, just...unbelievable. A colleague was helping this lady and I was assisting her, she spoke a foreign language which I don't speak but I understand a little. Well, she had been told the price of this particular item. It was 20 euros. She wanted 10 of it. So she started to do the math to get the total amount. And she took like ages. Like I could see her wheels turning in her brain in the effort to calculate. She literally said out loud " 20...🤔times ten...🤔...." so slowly, until my colleague "saved" her by saying "200". I looked at her like this 😮 the whole time. She was a young businesswoman, very pretty and cosmopolitan, with kids...I was flabbergasted.
Load More Replies... Mrs. Jan Glass 2 years ago
I put myself through undergrad working retail/food service and had a rep for being the nicest, most patient person ever, which meant I got stuck with the assholes. The one that takes the cake is the old lady doing her Christmas shopping. The queue was 25-30 people deep at all times, and from the time I'd clocked in, 4.5 hours later, I had not moved from the register. I kept asking to make a quick run to the bathroom, but the manager kept saying "not as long as there's a line at the register." By 5 hours, it was no longer a choice. Before Old Lady could approach my register, I held up a hand and said "Sorry, I have to go to the bathroom NOW." I was gone 2 minutes, I looked. This a*****e WAITED to scream at me for my rudeness at closing when SHE was next and in a hurry. Note: she'd still already been checked out. She's going off about how "unprofessional" I am, and I just looked at her and said "Ma'am. I'm legally allowed to use the bathroom," turned my back and rang up the next person.
Deidre Goodluck 2 years ago
You can just leave a register like that without someone making sure it's secure??
Load More Replies... Stacey Rae 2 years ago
At a grocery store. A 50ish year old man (like usual, they temper tantrum the most) was loudly berating an 80 year old woman for being slow. As soon as I saw this happening I charged over and told his to relax and stop being a d**k. By the time he was done the poor lady was in tears (she told me she had just gotten out of the hospital). Of course he complained to mngt. I told mngt that I would do it again if I saw him abusing another customer, especially a senior. I also told the little lady that she was more welcome at the store than he would ever be. There are a lot of stories of very rude and entitled customers; this one hurt my heart the most.
BadCat 2 years ago
I was working at Tim Hortons. Tims replaced the old POS registers with new ones, and I was never thoroughly trained, since I was hired to mainly do all the cleaning and bussing tables and not often put on the tills. So, I was a bit rusty at it whenever I had to take over cashier duties, as was usually the case during lunch rush. These very, very tall brute guys (think Chad's on steroids) came up to the counter and just started yelling very fast out 2 sandwich orders at me. In order to ring up the transaction I had to put in the order first, and there's a bit of a process. I had to ask what kind of sandwich, on what bread. what sauce and all that, and if they wanted to make it a meal. This made them really impatient and I could sense things were going to get heated, so I did my best, got the order in quickly and they paid. A few seconds later, I hear them shouting at the girl at the deli counter. They wanted large sandwiches and not regular sized ones, which they never said. They start
BadCat 2 years ago
shouting even louder at me, calling me an idiot. The girl at the deli (who treated me with 0 respect) starts yelling and blaming me. The lady next in line was getting impatient and had 0 understanding of the upsetting situation. This location I was at was absolutely insane with entitled, bitchy, impatient customers most days. I have not fully recovered and still get vivid flashbacks, to the point I'm not present in my mind, to this day. That happened 12 years ago.
Load More Replies... Potato 2 years ago
Last week a lady came to the small shop I work at complaining that it was impossible to find, she drove past it at least three times. "how do you expect people to find you when you don't have any signs!! You need to put up signs, do you realize how many costumers you miss out on when they can't find you because you don't have a sign" and so on... We have three signs, including a huge one right above the door... (And no, she didn't buy anything. Just complained and left.)
FarAwayPanda 2 years ago (edited)
So, i work at a Life Insurance company in Customer Service. Yesterday i answered a call by a lawyer in her mid 50's, who was so frustrated by the company's decision to make the annual policy tax statements available only on-line (which is very common practice), since her generation is not computer literate and the company should have waited for all the clients of that generation to die before making such an unthinkable and insensitive decision!
Deidre Goodluck 2 years ago
That's absurd. Of course someone in their mid 50s is computer literate, or should be. Computers have been in the workplace since they were teenagers.
Load More Replies... StealTheFruit 2 years ago
I work at a fast food place, and we serve cookies. One for 50 cents and three for a dollar. A man came in and asked for two cookies. I thought it was kinda odd, since it was the same price as three cookies, but I rang him up. He was given his bag, and he sat down. A while later, he comes back up, angry and telling me that it's outrageous that the bag wasn't sealed with a sticker and that we left out a cookie. I slowed him down and told him he only ordered two cookies, and he told me he ordered three. My manager came over as I said I must have misheard, and she got him his third cookie and sent him on his way. She then told me that I was right: He had only ordered two. What bothers me most isn't that he does this kind of thing three days a week- It's that my manager knew the truth and still let me take the blame.
Tree P 2 years ago
I worked in retail for nearly thirty years(at different stores) and met dozens of jerk customers. One of the worst was the night a new game was coming out, and our store didn't receive our shipment. I thought this one guy was going to kill me, he was so mad! I thought, dude, it's only a game!
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