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Age-old wisdom tells us that we don’t actually want to know how the sausage gets made. This applies to literal sausages as well, but nearly every industry has some behind-the-scenes knowledge that is impossible to unlearn and uncomfortable to know.

But at the end of the day, a painful truth is better than a comfortable lie. Travel vlogger and TikToker Melissa Hanks used her experience as a former hospitality manager to share some tips for hotel guests all over the world. We got in touch with her to learn more. So if you want to learn what you should absolutely avoid and what you should always do when you first enter a hotel room, scroll down, upvote your favorites, and be sure to comment your own ideas. 

More info: TikTok

#1

Former-Hotel-Manager-Reveals-What-Everyone-Should-Know

These I will use. If you look, you have to unlock them to open them and refill them.

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Bored Panda got in touch with Melissa Hanks and she was kind enough to answer some of our questions. First, we wanted to know about some red flags guests should look out for when booking a hotel. "Always check the most recent Google reviews. If there aren't any recent good reviews you may want to stay clear of booking that hotel. Pictures on the hotel website should show the inside of the rooms and amenities. If not they maybe hide how they appear because they are not in working order or rooms are outdated."

We also wanted to hear if she had any horror stories from her time as a manager. "I don't have any horror stories but a bizarre one. I was covering the night shift for one of the employees and I had a hotel guest come down to the front desk in just a towel holding an ice bucket. He forgot his key and locked himself out. I gave him a new key and he went back up to his room. No joke 2 hours later he came down again in just a towel but this time was holding a soda bottle> I can he was completely embarrassed. He said he left the door slightly open and was quickly purchasing a soda across the hall from the vending machine. When he went back the door had closed. A few days later when he was checking out I said to him since he loved our towels so much he was more than welcome to keep one!"

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.She left us with some final thoughts. "As a hotel guest it is important to remember even during the most frustrating moments that hotel staff are likely doing everything they can to ensure you have the best stay possible so please be nice. Being irate with staff helps no one. In fact, being kind can benefit you. I have personally given guests discounts and free upgrades just for being nice and understanding. "

#2

Former-Hotel-Manager-Reveals-What-Everyone-Should-Know

The drinking glasses in this room are sealed. They have the plastic on them. There are some hotels where they have the glass glasses and I would not use those unless I washed them out completely myself first

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Verena
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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Glass glasses reduce waste and it is a little effort to wash them if you don't trust it.

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#3

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I always check the bed for bed bugs. Now this one has a zip case that I already unzipped and looks like some kind of overlay cover like this or one that just drapes along the bottom.

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Kristiina
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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is something I do every time when I'm staying at a hotel. The trick is to search for dark spots under the bed and surrounding area. The spots are bed bug poop.

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#4

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So the first thing I do is I check that these vents are clean and they are.

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After looking at all these suggestions, it almost seems like no one is cleaning hotels. Many will claim that a room is cleaned daily, or at least between guests, but anyone who has lived with other people will know that the word “clean” can have a variety of meanings. Add in personal preferences and standards and it becomes increasingly hard to determine what exactly the word means.

For some, chemicals, intensive scribing, and polishing are the bare minimum, while others sort of kick dust under the counter and leave it at that. At home, this is bearable, but when you think about the number of people who rotate through a hotel every day and what state they may be in, no wonder people who know the behind-the-scenes details are pretty wary. 

While less-than-clean beds can be an issue, particularly if we add bedbugs into the mix, the real danger is absolutely unsanitary eating conditions. Coffee machines, dishes, and other amenities that are in public use tend to not be in the best of conditions, since no one feels particular ownership over them. 

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This also then extends to the cleaning, naturally. The items we use at home are as clean as we prefer them to be because we generally spend money on them and want the best for ourselves. But an item that exists for everyone to use just gets the most cursory of washes, as it’s just another task on someone's daily list of duties. 

#5

Former-Hotel-Manager-Reveals-What-Everyone-Should-Know

As a former hotel manager and an avid coffee drinker, I will not use the Keurigs in a hotel room. And this is why, on top of the fact that I've seen other things other than water being brewed, even though the housekeeper may rinse it out or wash the outside, that tube right there never gets cleaned

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Justin Thyme
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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

People also pee in them. Go BUY one-- will make a reasonable sized cup, too instead of the measly 4 oz hotel ones make.

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#6

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I will never use these refillable shampoo and conditioner bottles in the tub, like, where people can put anything in it. I've seen Nair and god knows what else in there

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Jake stenhouse
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1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is ridiculous scaremongering, refills reduce pointless plastic waste and are perfectly fine to use.

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So perhaps treat a hotel less like a luxury resort and more like a public pool. You can still get some utility out of it, but take a few precautions when it comes to stuff that hundreds, if not thousands have used and touched. Remember, not only do different people have different standards of cleanliness, some people are downright malicious and a hotel room is the perfect place for them to vent their personal issues.

So like in everything from restaurants to contractors, it can be jarring to learn what goes on behind the scenes, but ultimately the information is useful, as it can help you make good decisions and avoid all of the disasters waiting to happen, like the examples given here. 

#7

Former-Hotel-Manager-Reveals-What-Everyone-Should-Know

I will not use an ice bucket at all. People use these for things that you don't even want to think about. I've cleaned out puke from that. If I need ice, I will use this and just fill it up with ice or I'll take the cups to fill them up.

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Verena
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Never get ice from the ice machine. It is impossible to clean them, so mold grows in hidden corners. I once had to take one apart, which seened to be squeaky clean. However, the part on which the ice forms, cannot be cleaned properly. So I am surprised that she does not mention it

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#8

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I never sleep with this because I'm sorry to tell you, they do not get washed every time someone stays in a hotel

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You can watch the full videos here

@melly_creations What I do when staying at a hotel. Even though star hotels. they are sometimes the worst with cleanliness. #hotels #travel #traveling ♬ original sound - Melly

@melly_creations Replying to @sodickstracted As a former hotel manager here are additional items I won't use. #hotels #hotelstay #dontuse #advice ♬ Cupid - Twin Ver. (FIFTY FIFTY) - Sped Up Version - regex & bexter & Vraox

@melly_creations Replying to @404rabbit Former hotel manager. #hotelstay #hotelcups #doesanddonts ♬ original sound - Melly

Commenters expressed their shock at some of these revelations

Others gave their own stories from working in the hospitality industry