I am sure most of you have heard about Dunkin’ Donuts. Some of you may go there every day, some of you frequently and others maybe haven’t been there at all. Well, it doesn’t matter, but it’s still interesting to hear how big companies become successful.

Well, it all started in 1950 when William Rosenberg experienced a revelation. He discovered that everyone in Quincy, Massachusetts, enjoyed dunking their donuts in their coffee. People kept returning for more because the delectable pairing of donuts and coffee was so enjoyable. He was motivated by this phenomena to provide the highest caliber coffee he could. This gave his company a huge boost, and DUNKIN' Donuts was founded.

Now, let’s look a little bit at statistics. So according to Coffee Affection, In 2017, Dunkin’ Donuts was selling 2 billion cups of coffee worldwide or in other words - 60 cups per second. Sounds like a lot, huh?

In addition to this, Dunkin’ Donuts operates in 46 countries and serves over 5 million customers per day.

However, talking about customer service jobs in general, aircall states that workers in the customer service sector must manage requests and grievances of various complexity every day in a high-pressure, time-constrained setting. Well, as you can understand, work-related stress is quite common.

So how can you make customer service workers not hate you and not make their job even worse? Reader’s Digest shares habits that customer service people hate the most. To begin with, it’s important to remember that nastiness gets you nowhere, as well as rude insults.

Moreover, complaining about prices. They are not the ones who set them, thus complaining won’t make the price change. And of course, obvious, but important - stop yelling.

Anyway, what do you think about these actions? Maybe you are working in customer service and have some things that make you angry or, on the other hand, make your day?