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Starbucks Drive-Thru Employee Reveals Customers Are Not Aware They’re Being Watched When Ordering

Starbucks Drive-Thru Employee Reveals Customers Are Not Aware They’re Being Watched When Ordering

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People online are freaking out over the thought that ordering an iced white chocolate mocha at a drive-thru won’t be the same again. You see, the TikToker @zandergjura, a Starbucks employee, has recently shared a behind-the-curtains clip from where he works.

“We can see you when you pull up. We can see your face. In your car and everything,” @zandergjura stated, leaving everyone in panic mode. The video has not only accumulated a whopping 1.5 million views, but got more people talking about the subtleties of ordering at a drive-thru.

Turns out, it’s not only that drive-thru workers can see us on camera while we wait at a station, but our conversations may also be heard by a team of 10 people preparing the order… Sounds creepy enough? Wait till you see what other secrets the drive-thru employees have spilled.

RELATED:

    Recently, the TikToker shared this behind-the-scenes clip from the drive-thru at a Michigan Starbucks and it went viral

    @zandergjuraI don’t think I’m allowed to show you this, but who cares ##LoveStory ##StrikeAPosay ##OutPizzaTheHut ##starbucks ##michigan ##xybzca ##drivethru♬ original sound – Zander

    Image credits: zandergjura

    Image credits: zandergjura

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    Image credits: zandergjura

    Image credits: zandergjura

    Image credits: zandergjura

    @zandergjuraYes, we can all hear you. And yes we do sometimes make fun of your drink ##Wishlist ##StrikeAPosay ##OREOFORSANTA ##starbucks ##drivethru ##xyzbca ##fyp♬ original sound – Zander

    Image credits: zandergjura

    Image credits: zandergjura

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    Image credits: zandergjura

    Image credits: zandergjura

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    Image credits: zandergjura

    Image credits: zandergjura

    Image credits: zandergjura

    It may appear that communicating via a drive-thru order station is difficult when you think about how many orders get mixed up and how people yell while ordering. But drive-thru employees have been warning people numerous times to beware what they’re talking about (and doing) while pulling their car up to the sensor.

    According to the redditor u/wreckinitralph, “As soon as you drive up to the speaker, we get a beep over our headsets and the transmission begins. If we don’t answer you right away—we can hear everything.” And sometimes you get put on hold if the employers are busy with other others. But according to u/wreckinitralph, “you’re not on hold, we can hear everything.”

    Apparently, this may mean a couple of things. First, there’s no need to scream into the microphone since the chances that the employee can hear you perfectly are high. And second, many new drive-thru sensors have cameras installed in them, so if you don’t like to be watched picking your nose, you’d better wait until dinner is ready.

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    To find out whether drive-thru sensors allow workers to hear and see their customers at the order stations, Bored Panda reached out to Starbucks for a comment. We are currently waiting for their reply.

    And it got more people talking about the subtleties of working and ordering at drive-thrus

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    Liucija Adomaite

    Liucija Adomaite

    Writer, Community member

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    Liucija Adomaite is a creative mind with years of experience in copywriting. She has a dynamic set of experiences from advertising, academia, and journalism. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. Her current mission is to find a magic formula for how to make ideas, news, and other such things spread like a virus.

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    Liucija Adomaite

    Liucija Adomaite

    Writer, Community member

    Liucija Adomaite is a creative mind with years of experience in copywriting. She has a dynamic set of experiences from advertising, academia, and journalism. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. Her current mission is to find a magic formula for how to make ideas, news, and other such things spread like a virus.

    Mindaugas Balčiauskas

    Mindaugas Balčiauskas

    Author, BoredPanda staff

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    I'm a visual editor at Bored Panda. I kickstart my day with a mug of coffee bigger than my head, ready to tackle Photoshop. I navigate through the digital jungle with finesse, fueled by bamboo breaks and caffeine kicks. When the workday winds down, you might catch me devouring bamboo snacks while binging on the latest TV show, gaming or I could be out in nature, soaking up the tranquility and communing with my inner panda.

    Read less »

    Mindaugas Balčiauskas

    Mindaugas Balčiauskas

    Author, BoredPanda staff

    I'm a visual editor at Bored Panda. I kickstart my day with a mug of coffee bigger than my head, ready to tackle Photoshop. I navigate through the digital jungle with finesse, fueled by bamboo breaks and caffeine kicks. When the workday winds down, you might catch me devouring bamboo snacks while binging on the latest TV show, gaming or I could be out in nature, soaking up the tranquility and communing with my inner panda.

    What do you think ?
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    Kenny Kulbiski
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Just wondering, if you can all hear me why can't you get my order right?

    Lola
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Ok, and? This isn’t something new. Obviously they can hear you, and that’s how you order. My question is, how come you screw up my order each and every freaking time.

    Tarcandor
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Makes me wonder if this is only an American thing or not.... In Belgium, it is illegal to electronically listen in to a conversation which you are not actively participating in, so if this is a general thing, there could be some serious legal consequences for the drive through restaurant. Any Belgian fast-food workers present to confirm or debunk this mechanic for us?

    lenka
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I'm not a belgian fast food worker, but this is the law is most european countries. Firstly, if you drive up to the speaker and you speak with the other person to make your order, and they ask if youd like fries with that, then they are actually participating in the conversation. Secondly, the key element in most versions of the legisation is consent, which can be implied in the circumnstances. If I drive up to and engage in a conversation with the server through speaker phone, it is common sense that they can hear me and through my actions I have consented to them "listening" to me. There is nothing illegal about listening devices in this situation. What is far more surprising is that people assume the workers can hear you when you place your order, but not when you say anything else? Like the speaker can magically filter "I'd like a bic mac" from "I got herpes".

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    Kenny Kulbiski
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Just wondering, if you can all hear me why can't you get my order right?

    Lola
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Ok, and? This isn’t something new. Obviously they can hear you, and that’s how you order. My question is, how come you screw up my order each and every freaking time.

    Tarcandor
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    Makes me wonder if this is only an American thing or not.... In Belgium, it is illegal to electronically listen in to a conversation which you are not actively participating in, so if this is a general thing, there could be some serious legal consequences for the drive through restaurant. Any Belgian fast-food workers present to confirm or debunk this mechanic for us?

    lenka
    Community Member
    3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    I'm not a belgian fast food worker, but this is the law is most european countries. Firstly, if you drive up to the speaker and you speak with the other person to make your order, and they ask if youd like fries with that, then they are actually participating in the conversation. Secondly, the key element in most versions of the legisation is consent, which can be implied in the circumnstances. If I drive up to and engage in a conversation with the server through speaker phone, it is common sense that they can hear me and through my actions I have consented to them "listening" to me. There is nothing illegal about listening devices in this situation. What is far more surprising is that people assume the workers can hear you when you place your order, but not when you say anything else? Like the speaker can magically filter "I'd like a bic mac" from "I got herpes".

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