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Everyone who has worked in retail knows that for every good customer, you get 2 horrible ones pulling up in the parking lot. It's a law. Like gravity.

But some people are so rude, so annoying, and so malicious, it's like they're on a quest to make as many workers miserable as possible. And sometimes they succeed.

When someone like that ruins your day, there's only one thing you can do. Vent online. I mean, you can't punch the jerk or anything—you're still in uniform. Pull off a stunt that damages the reputation of the company you're working for and you're out the door.

Bored Panda has compiled a list of these stories to show you that people in retail really deserve our respect; they go through these situations every day. For more similar experiences, check out our older pieces here and here.

#2

Customers-Stories-From-Hell

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pusheen buttercup
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Glory hounding. Trying to do the right thing for the sake of appearances whether it kills anyone or not

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In our piece on some of the most ridiculous customer demands ever, we mentioned one study that's relevant here as well.

Turns out, people treat retail workers worse when they're looking for bargains than if they were less price-conscious. The University of British Columbia (UBC) Sauder School of Business paper, which was published in the Journal of Consumer Psychology in 2017, looked at several factors to determine how customers treated employees.

One variable researchers analyzed was the words customers used when speaking to customer service workers.

"When shoppers focus only on paying the lowest price, they become less attuned to understanding the human needs of others, or even recognizing them," Johannes Boegershausen, a UBC Sauder Ph.D. student who co-authored the study, said in a press release.

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#4

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Sum Guy
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3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I would use that even if my father didn't die... you got served and I wasn't rude to you... smiling is nice, but you can't expect someone to be smiling the whole day

pusheen buttercup
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Unfortunately. I have smiled the whole day. My face literally hurt. Certainly would not expect people to be held to that standard. What's worse is people want you to smile AND be genuine. My feet hurt and I've been here for hours getting yelled at by idiots. And you want a genuine smile? We're all doing our best, don't judge people!

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Truth Monster
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you want the baristas to smile, smile and be kind. Maybe they won't reciprocate the smile, but maybe you will be a small ray of sunshine in their day.

CatWoman312
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They get paid $7 an hour why would they want to smile for that? People are so entitled

troufaki13
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is exactly why we should be kind to people regardless whether they're nice to us. You never know the problems they have and maybe our kindness and smile can make a huge difference.

Max
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is also an indictment of the workplace for making the employee come in when she was freshly grieving.

Jade Lynn - Panda's Brat
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have worked at a coffee shop before. People who expect those employees to smile all day are living in some fantasy world. Maybe if you're nice to them they might smile, but if they don't you take your coffee and leave.

Casey McAlister
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't understand this obsession with smiles in the service sector. Why do you need a stranger who pours you coffee to smile in the process? What the f**k is there to smile about?

Donkey boi
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Knowing how hard my wife works (in retail), and knowing what they have to put up with, I would never judge someone for not smiling in any job role!

Oskar vanZandt
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Good thing we're all wearing masks in the UK atm: no need for forced smiles. I expect someone serving me to be professional and attentive: they don't owe me a smile.

Fieke Engelen
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Hey! I never realised that! Can we keep it going after the whole business is over and done with? I guess not

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Nadine Bamberger
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I guess it's a cultural difference thing, but this fake costume smile gives me the creeps. I often find that when when I'm being polite throughout the interaction and thank with a smile I get an honest smile back.

Jane Alexander
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Fake smile is a grimace, a grimace is ugly! A real smile has purpose and value.

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K Witmer
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I was bartending on the day 9/11 happened. Men kept telling me to smile. Two in particular got on my nerves so I made their drinks w only the rail liquor and only put it in their straw. It made them order doubles and I charged them for it all and every single thing they asked for. I shamed one when he didn't leave a big enough tip on such a sad day too. He threw 50$ at me and tried to complain to the owner. The owner put his hand up and blocked his face. I smiled at him as he walked out the door.

Evan Martin
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"When he didn't leave a big enough tip on such a sad day" so people died, families are crushed and changed forever...but self-centered @K Witmer needs a bigger tip. How does an incredibly sad day have anything to do with your tip in the slightest. You my friend are the poster child for entitlement

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Sugar Cargill
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have been told to “smile” so many times. One time someone I loved had just died. I started crying and ran into the bathroom. For some reason I got in trouble with the boss.

Znaya
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You need to put yourself in their place, don't judge just appreciate them

backatya
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

stupid customer didn't pay for the smile just her coffee. She got taken care of by the employee now move on

Lana Jig-maker
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't mention not smiling, because my face is naturally ...sad resting face lol. But if I heard that, I would give the barista at least a $20 tip. yo, f**k a smile. And why would they put them on a shift dealing with people? They showed up to work, cool, but at least put them on the duties that don't require too much customer interaction.

Mayo
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

But Barista just said "have a nice day", but thats not enough for customer, interesting?

I I
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

be kind , you never know what some one is going through

deanna woods
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think some people expect too much from service workers. I am selling you coffee, not endless joy. If you want endless joy watch a Disney movie.

Alditekim
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

See, the party at fault is neither of them. It's the coffee shop. The barista shouldn't have to work after such tragedy. If all coffee shops are like that, then it's the government's fault.

Iva Kazalova
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

No one working in the service industry OWES you a smile! What a douchebag!

Anita Pickle
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That poor girl... The customer is a total douche canoe

third molar
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I thought smiling is earned. You smile first and be nice. Its easy to earn a smile.

Lu
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Can someone tell me why she’s even working the day after? We should glare at corporate greed as well.

Nikki Sevven
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Remember that everyone has something difficult going on in life. Be kind.

AzKhaleesi
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why oh why would you be working the day after your dad died. And please spare me the whole "maybe she needs money thing" I get that I do. I even get maybe getting fired if you miss a day, but here's the thing, if / when my dad dies I will NOT be at work the next day and if you fire me for it, well I'll be job hunting with a smile knowing you will be burning in hell for that one day. Family is ALWAYS first. Oh and to anyone saying "maybe she wasn't that close to her dad" well if she wasn't then I doubt she would've started crying then and there. And regardless of the situation..... stay home if your parentals pass away my lord.

Debrina Blackmoon
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Maybe she ACTUALLY NEEDS the money! You know-bills, food, etc. This is not selfish and I can see her family understanding, I hope. Not everyone has it so easy, so get the fuckk over it.

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Researchers also analyzed customers' feelings towards the employees by showing them pictures of a flight attendant in the Ryanair (bargain) uniform, the Lufthansa (luxury) uniform, and a neutral uniform. Customers viewed the Lufthansa and neutral flight attendants as equally human, but they saw the Ryanair flight attendant in a poorer light.

"We simply varied the brand, and found that people ascribed lower capabilities for experiencing emotions and feelings to the Ryanair flight attendant," Boegershausen explained, adding that this subtle dehumanization can take many forms and is not necessarily intentional.

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Another experiment had participants communicating in a live chat with a rude customer service representative. They were then offered the chance to punish the employee through a complaint. The researchers found participants were 18 percent more likely to give a rating that would lead to disciplinary actions against the employee when shoppers were adopting a price-conscious mentality than when they were not.

The researchers say the findings could help owners and management of discount stores, as the problem could affect their employee retention—previous research has shown that employees who experience rude and inconsiderate customer behaviors report higher levels of emotional exhaustion, job dissatisfaction, and burnout.

Judging from these posts, retail employees deal with a lot of dumb stuff. At least they're strong enough to laugh from their misery.

#9

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Ripley
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Imagine being so small-minded that you have a meltdown over what fried potatoes are called.

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#10

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Sum Guy
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get it... the mind is a stupid thing and will often do something like this

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#12

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pusheen buttercup
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ohhhh I've been there. I really have. There is genetic variation within every race... You can't say "you're not caucasian, because your nose is too big". I don't appreciate idiots who think they know your race better than you

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#14

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Ripley
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3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'd say that lady is definitely going to miss her flight once the "grade-school educated" security person is through with her.

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#16

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pusheen buttercup
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's so sad... Even if you don't like lgbt, you could at least be civil enough. Surely there is some area between best buddies and worst enemies. I know this because I met people who believe i am going to hell, but they're still my friends :)

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#31

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Lunar Bicycle
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I worked in a garden center, a really friendly customer laughed and told me he had just embarrassed himself at another garden center by asking employees there, “Do you have chlamydia?” He said they just stared at him for a moment, so he followed up with, “Do you know where I can find chlamydia?” He then realized that he meant to say “clematis” and immediately turned around and left. I helped him find our clematis, and, as he was leaving, said, “At least you didn’t say you were having trouble finding the clitoris!”

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#33

I Played Your Music For My Friends, So Give Me $400 Or I Will Sue! (X-Post - Clients From Hell)

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Ripley
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh no, I want to see them take it to small claims . . . I want to see how far it will fly when it's thrown out.

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#35

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WilvanderHeijden
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ok, we'll rename this fee to education-fee and raise it by 50%. The lesson you've learned is that you don't pretend to be rich when you haven't got a dime to spare.

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#38

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mulk
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's like: "make me appear first on google search when somebody search for [goddam words which have nothing to do with the customer's business]"

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#39

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Vorknkx
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Have you had one of those cases when you can't remember a password, ask for a reset, and when you type in the new password, it says that you can't use the old one :D

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#43

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Steve Barnett
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'll try that with HMRC (UK's equivalent to the IRS). They’re sure to see the funny side.

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#46

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Darky_Shadows
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Surely that’ll pass no way he could go broke Definitely going to pay you back Yep. 9th times the charm!

#49

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WilvanderHeijden
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ooooh, so you can't handle things on your own. Need to the help from your solicitor, do you? Well, I have a solicitor too and she's better than yours.... See you in court!!!

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#55

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Steve Barnett
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3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh, and peacock feathers, but not too many; i don't want them to exceed the number of cherubs.

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#56

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Not Proud British
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

To be fair, the customer gets my vote with this one. I am tired of going into a certain stationery shop here in the UK to buy a newspaper, maybe you know, other bits of stationery and have the cashier ask me if I want to buy 2 massive bars of chocolate for a reduced price. I saw the bars, I had to walk past them in order to get to the till. If I had wanted them I would have picked them up. So please do not push us to buy what we did not come in to buy.

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#60

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Roxy Eastland
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Perhaps you need to start stating up front that locked PDFs will be sent straight back as you can't work with them, and start doing that?

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#62

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Pedro
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Imperial or metric has nothing to do with it. Pixel resolution does, as the same pic can be viewed on a large screen as on your phone.

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#65

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Steve Barnett
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sorry, but the initial question by the client seemed like a reasonable request? And the reply comes across as patronizing. Am I missing something?

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