Social media has become a big deal for businesses—most customers are online in places like Facebook, X (former Twitter), and Instagram and can easily be reached with a simple post or private message. However, sometimes the convenience of reaching large numbers of people all at once has its downsides,

The Amazing Troll-Man, a UK-based popular comedian also known as Wesley Metcalfe, loves nothing more than messing with famous companies and big brands. His trolling method is simple: he has a Facebook account under the name ‘Customer Support.’ He visits the pages of various companies, changing his profile picture to match their official account, and proceeds to interact with customers in a hilariously funny and often rude way. The customers, shocked by the cheek of Wesley‘s fake customer service, usually react with a righteous outrage that only adds to the hilarity this Internet troll is creating.

Can’t picture what we’re talking about? Let us show by example. Scroll down below to see some of these funny customer service interactions for yourself and learn more about this seemingly random guy from Facebook.

#1

Funny Facebook message and couple of comments

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Pepper Pots
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

LMAO, that is funny but Im sure if I was in that man shoes id be annoyed too

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#4

The bottom of a sneaker and a comment

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Pokemon sa
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

THIS GUY IS A KING , HAHAHAH TRYING TO SUMMON A GENIE , THATS MY DAY SORTED !!!!

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#5

JB Sport comments and strange and funny pictures

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NamedMeMyself
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Well, you cant just tell people "I'll beat you up if you come here" and not tell them where "here" is. It's just plain rude ; )

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The Person Behind the Fake Customer Service Account

Bored Panda spoke to The Amazing Troll Man himself, and he was kind enough to give us his origin story. “A few years ago, I wrote a post on my social media account that went viral,” he explained, gazing moodily into the distance whilst puffing on his pipe. “It was a satire post about about an old schoolyard prank. Seeing so many people laugh at what I had written was a good feeling.”

“Then, a couple of years later, I bought a cucumber from a supermarket called Tesco here in the UK. On opening the cucumber I discovered a dead worm trapped inside the cellophane wrapper. I decided to write a jokey complaint to Tesco on Facebook.”

 “At first I got the standard responses from their marketing team so I kept pushing them until a guy called Rob jumped in to have a bit of banter with me. The funny trolling quickly went viral. Every publication in the UK gave it a mention and it reached RTL TV in Germany. If you search William the Worm on Google you will see all the articles.”

“Once again it was a great feeling amusing so many people online. This was in 2016.” 

Why Was the Fake Customer Service Account Created?

“Fast forward to 2018 I suffered with a mental breakdown. I was hit with anxiety and depression. I had never felt so low in my life. It took me nearly a year to pick myself up. Everyone was so surprised to see the joker of the pack fall to his knees.”

Troll-Man had reached his nadir and just knew he had to start doing things he was passionate about to get himself back on his feet... one of those things was making people laugh and creating some hilarious customer service interactions in the process.

“I decided to start a spoof customer support page. I knew that the format of banter between a big company and a customer worked from my past viral post. But I needed to be the customer support to ensure that banter could exist. So I set up the spoof profile for Internet trolling purposes.” 

“Shortly after setting up my page I would get messages from people in America asking me to change their passwords etc. I assume in a frustrated state they would type customer support in the search bar and hey presto they’re through to me. One lady asked me to change her password on her casino account. You can see this post on my page, it’s pinned at the top. It’s how I got my logo and chose the name the Amazing Troll Man... the mask looks similar to spider man you see.”

#12

Funny Facebook McDonald's message

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Isobel Davies
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

if it aint that hard i guess from now on they could make it them selfs at home XD jear desus LOL

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#15

Funny Facebook message

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Benderong
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"Whoever it was, give them a bonus!" and other hiliarous stories you can tell managers

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Birth of a Customer Service Meme

“My trolls have gathered a lot of attention. They’ve been shared by celebs and big pages on Facebook, Twitter [now X] and Instagram.”

“One that really got noticed was when I took down a bigot on Marks and Spencer’s page.”

“From time to time, I get the odd ban and blocks, but it’s less than you’d think. I can’t help but think the companies quite like my work as it makes people laugh and doesn’t necessarily put their company policy in a bad light. I say the things they wish they could.”

#16

Funny Facebook message

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Hans
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

maybe as unprofesionall as posting a product complaint on a public board...

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#18

Funny Facebook message

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Mikko Koistinen
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Screaming laughs in the middle of the night on our terrace, neighbours and my wife thinks i lost it now. Well written, my friend, well written.

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Nailing a Fake Customer Service Meme

“I am selective on which complaints I choose to respond to. I never pick on the average person with a simple issue, I choose those that tend to be unnecessarily angry. My aim is to put them in their place a little while making others laugh. I also hope they’ll take a step back and look at the situation and realize that they don’t need to take life so seriously.”

It’s not all about justice for the unnecessarily angry, though. Troll-Man enjoys a wind-up as much as anyone. He also likes to diffuse the situation and turn angry customers into laughing ones. “Being a troll is all about getting people to react,” he told us. “In the past, trolls have tried to get the reaction to be that of anger.... that’s not me. The only reaction I want to bring out is laughter. If I can get people laughing, my job is done.”

#21

Funny Facebook message

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Hans
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So a bottle of liquor sold in a strictly Muslim country would have serves an infinite number of people. Interesting idea.

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#25

Funny Facebook message

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A B C
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Quoting from his interview further down below: "I am selective on which complaints I choose to respond to. I never pick on the average person with a simple issue, I choose those that tend to be unnecessarily angry." - uh-huh. I can see that.

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What is Wesley Metcalfe Doing These Days?

In 2021, Wesley Metcalfe released The Amazing Troll-Man: Winding Up the World…One Comment at a Time!, a collection of funny customer service moments. However, as funny as it is, the book and online posts perfectly highlight the importance of customer service presence on social media. 

“I think companies can learn from my posts... not all of them but some,” he concluded sagely, knocking out the ash from his pipe and donning his cape for the next adventure. Who is next to feel the wrath of Troll-Man’s biting wit? Only time will tell.

#29

Funny Facebook message

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Hans
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Which kind of problems do all these people have who threaten customer support (fake or not) that they would "take it further"? Slightly entitled are we, aren't we?

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#30

Funny Facebook message

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A B C
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5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Call me prudish, but this one is plain rude, without the funny part.

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#31

Customer-Support-Guy-Different-Companies-Logos-Facebook-Profile

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Tiny Dynamine
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't like these ones where he has a go at something that the person is at no fault for.

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#36

Customer-Support-Guy-Different-Companies-Logos-Facebook-Profile

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stdylanc
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Lol, people who are getting offended by these and commenting about it need to get a life. Some people appreciate edgy humour so either stop scrolling or lighten up you pussy

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#37

Customer-Support-Guy-Different-Companies-Logos-Facebook-Profile

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Tiny Dynamine
Community Member
5 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

As an aside, 'myself' is one word so it should be PML. Carry on!

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