Get Premium
Dark mode theme is available exclusively for premium users. Learn more about the benefits of subscribing.
Dark Mode 
No fees, cancel anytime 
906
Entitled ‘Karen’ Threatens To Get Employee Into Trouble With Their Manager, But This Kind Stranger Counter-Complains In Time
It doesn’t take much to be an everyday hero—just a dash of courage, an ounce of justice, and a dollop of desire to make the world a slightly better place. Truthfully, we can all be wholesome in our own small ways and in the unlikeliest of places. For instance, being a total ‘bro’ at the gas station.
Redditor TanakaKamatari did just that. They proved they were an awesome human being after witnessing an extremely entitled and rude customer harassing a stunned Costco Gas employee who obviously wasn’t used to be shouted at. While the customer threatened to call the gas station employee’s manager and get them in trouble, the redditor was already working on a counter-strategy—giving them a heads up about the ‘Karen’s’ nefarious plan. Check out the full story below, dear Pandas, and let us know what you think about the entire situation.
After a gas station employee got harassed by a rude customer, another customer swooped in to cover for them
Image credits: Unsplash (not the actual photo)
Image credits: TanakaKamatari
TanakaKamatari’s post on r/EntitledPeople had earned them nearly 2.5k upvotes and a handful of awards at the time of writing. Meanwhile, other redditors pitched in with similar stories about counter-complains and how they actually do help.
Honestly, it’s good to know that; now we’ll all know what to do the next time that we witness employees getting screamed at. And frankly, it’s a nice feeling to know that at least some people are willing to take the time to set the score right. Now that’s a good sense of justice to have.
For anyone working in the service industry, rude customers will be something that they’ll have to deal with sooner or later. They’re not too common (thankfully!), but they will pop up now and again. The most important thing to remember is not to panic: their anger often won’t be about you, so don’t take it personally.
As hard as it is, try to stay calm and professional. According to MindTools, you ought to try and distinguish between unhappy customers (whom you can help once they calm down a bit) and rude ones who just want to vent about their lives and you’re the closest target with ears.
If you’re feeling out of your depth, go grab a colleague or a manager to support you. Does the entitled customer want to speak to your manager? Good! Odds are, your manager will have dealt with plenty of similar situations and will know how to defuse the tension. And showing up and having your back is the least they can do if their employee is getting unfairly harassed.
Though you can hope that some guardian angel customers will fly over to help you out in a pinch as well. They might not be there for you every single time, but as redditor TanakaKamatari showed us, they’ll gallop in like the cavalry when you least expect them.
And here’s what some redditors said about the total ‘bro’ moment that helped protect the gas station employee
What do you think ?
Nice cuppa tea 3 years ago
Similar but different, i once called a manager when I witnessed a foreign employee being bullied by a local employee. She was so horrible to her right In front of me as if I wasn't there. I told manager in front of the bully what I saw. Stand up against bullies! Silence and inaction lets them get away with it
KatHat 3 years ago
Do one better and compliment every time you can. Don't just do it when horrible people are being nasty (though definitely do it then if you can help sway things back). Get the names of cashiers and servers; drop quick messages on websites and via email. Doesn't have to be long or fancy. "I was in your restaurant on x date at y time and was served by Jason. He was courteous and friendly and a real asset to your staff. Thanks for a great visit, Jason!" or whatever. I do this a lot - less so since covid since I don't go out much - and it helps me keep a positive mindset about things as well as providing some positivity for the world. Say the compliments. Contact the manager for good service. Please.
John Juan 3 years ago
I agree wholeheartedly! People are so quick to complain when they feel everything is not up to par. We should all take a moment to praise as well when it is warranted. Keep it up.
Load More Replies...
troufaki13 3 years ago
I don't get it. Do they get high or something, when they act like that? I mean, it was unprovoked, uncalled for and she still wanted to get this guy fired for no reason
Marcellus the Third 3 years ago
It's an endorphine rush of power for some. That's why some people when they feel powerless because of forces above them, decide to kick down. Most abuses of power, from excessive use of police force to teachers humiliating kids, are just that --- the mentally weak kicking down.
Load More Replies...
Nice cuppa tea 3 years ago
Similar but different, i once called a manager when I witnessed a foreign employee being bullied by a local employee. She was so horrible to her right In front of me as if I wasn't there. I told manager in front of the bully what I saw. Stand up against bullies! Silence and inaction lets them get away with it
KatHat 3 years ago
Do one better and compliment every time you can. Don't just do it when horrible people are being nasty (though definitely do it then if you can help sway things back). Get the names of cashiers and servers; drop quick messages on websites and via email. Doesn't have to be long or fancy. "I was in your restaurant on x date at y time and was served by Jason. He was courteous and friendly and a real asset to your staff. Thanks for a great visit, Jason!" or whatever. I do this a lot - less so since covid since I don't go out much - and it helps me keep a positive mindset about things as well as providing some positivity for the world. Say the compliments. Contact the manager for good service. Please.
John Juan 3 years ago
I agree wholeheartedly! People are so quick to complain when they feel everything is not up to par. We should all take a moment to praise as well when it is warranted. Keep it up.
Load More Replies... troufaki13 3 years ago
I don't get it. Do they get high or something, when they act like that? I mean, it was unprovoked, uncalled for and she still wanted to get this guy fired for no reason
Marcellus the Third 3 years ago
It's an endorphine rush of power for some. That's why some people when they feel powerless because of forces above them, decide to kick down. Most abuses of power, from excessive use of police force to teachers humiliating kids, are just that --- the mentally weak kicking down.
Load More Replies... You May Like Karen Demands Entire Flight Be Canceled, Manager Doesn’t Blink An Eye And Cancels Her Ticket “Karen Tried to Steal My Parking Spot, So I Made Sure She Never Got Another One Again” “Had An Asthma Attack From Laughing”: Truck Driver Watches Karen Get Instant Karma
Ilona Baliūnaitė
Gabija Saveiskyte
Indrė Lukošiūtė
Related on Bored Panda
288
69