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Glasia van Duivels
Community Member
Glasia van Duivels
Community Member
2 posts
470 comments
2.9K upvotes
1.7K points
BP, please don't censor my us*rname!!!
If I get 2,300 points I will delete my account.
Glasia van Duivels • upvoted an item 1 year ago
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Here I Am In My Backyard In Last Saturday's Work Ensem, Which Is Basically A Dress (With A Full Petticoat Underneath) Over A Skirt
staff-sharing-hotel-secrets-red-flags
Maybe everyone knows this, but if you want fresh towels you should put the towels on the floor. If you hang them they will not be changed and you'll have to ask for new ones.
grandmasara reply
Wow, after browsing this thread and seeing other housekeepers comments/warnings I'm shocked. Especially about using windex/dirty rags/guest towels to clean coffe cups and such. I am a housekeeper/head housekeeper (laundry and room checks) at a fairly small 3star independently owned hotel. We take pride in our work and strive for customer satisfaction. And this is probably because we arent involved in a corporation and don't have to deal with BS because of it. Here's a run down of what gets done in your room at our establishment; Every bed is completely stripped once the guests check out and we wash all the sheets that are stripped everyday. Even if it seems like only one out of two beds was slept in, we still check them for hair/dirt ect and strip sheets if anything looks "dirty" Blankets aren't washed everyday but still often enough to not be dirty. All towels and rags are washed daily. For "stay overs" (guests staying multiple nights) housekeepers are required to remove all used towels as replace with fresh ones, and to generally clean the room as if it were a "checkout". So that means we clean your bathroom, give you a new roll of TP if needed, clean your vanitys, dust vaccum and straighten up your bed. We also rinse out used coffee pots, REPLACE used cups with clean ones ( all dishes get run through dishwasher) and stock any amenities you use up. We take out your trash and turn off your lights. Then the head housekeeper checks these rooms later for thoroughness. We never use guest towels to clean things and use a few different rags in every room, so that we always have a fresh one. Once a guest towel is stained or even just worn out we use it as a rag. We are required to clean such small details you wouldn't even think of those things as being dirty. We serve a hot breakfast everyday and have a hot tub/steam room that gets cleaned an maintained regularly. We are the only hotel on our side of town that is staffed 24/7 at the front desk so there is always someone to help you. Of course all of these perks and guarantees are possible because the hotel is independently owned and small ( about 40 rooms) We take pride in our jobs and our hotel and it shows. Our guests are very happy. It has a "home-y; comfortable" feel. We are familiar with the motels across and on either side of us; as trust me, their quality is significantly lower; but you get what you pay for I suppose. So for those of you that have the chance to stay at an independent hotel on your travels, I can almost guarantee it is a better value than a fancier, corporate establishment. Edit: oh, and we don't charge you for any "extra services". Everything is included in your price of the room; regardless of if you need extra attention or not. The only things we DO charge you for are for stupid things people do, like smoking cigarettes In the room ( you can't hide it!), or lying about having pets (it's much cheaper to be honest about it and pay the extra fee to have them to be charged later for "excess cleaning"). And if you trash the room or puke/p**s on our s**t, or break/steal ANYTHING you will receive a hefty fee. And we have had some very angry parents/card owners complain because things like this happened on thier dime. So be respectful
HBclone reply
As a frequent business traveler and a frequent drinker, I have found out that the bottom of the ironing board can usually be used as a bottle opener.staff-sharing-hotel-secrets-red-flags
Don't bother leaving negative reviews on Trip Advisor. It's hard to change an issue and make your stay better after the fact, and especially when you're bitching online and not directly to the hotel. Let the front desk and/or management know about the issues with your stay WHEN THE ISSUES HAPPEN. It's so difficult to help people or solve what is going on when they let you know as they're leaving or when they leave a shitty online review! If the front desk and/or management genuinely refuse to help you and are just generally shitty unhelpful people, then sure. Let it all out on Trip Advisor. I once had a lady who came in telling her daughter she was ugly, proceeded to scream at me because the person on the 1-800 number she called quoted her a lower rate than what showed up on my screen. She told me I was shitty at my job and pathetic for not knowing what was going on with "my company" .. when she called some call centre in god knows where. This bitch was so rude that she made me cry.. I can't say a lot of guests have made me cry. We take a lot of shit at the front desk. I gave the woman like a 20% discount lower than what was quoted to her on the phone and she still called me pathetic, bitched about our continental breakfast, and wrote a Trip Advisor review stating that I (she mentioned my name!) had the worst customer service she's ever experienced and she is outraged by our terrible breakfast and it's a lie that our internet is free. I had even gone to this woman's room to help her type in the password for our FREE wifi, so I don't even know what crevice of her ass this was pulled out of. But yeah. Just.. don't be a raging asshole.anon reply
I have held many hotel positions, all in luxury locations. Tip the front desk agent as soon as you walk up. They often keep the best rooms in their back pocket for problem/super awesome guests. Most of the time these room don't cost more (think corner room with more windows). The valet/bellman will run to the store for you to buy cigarettes/booze/anything else. A$k nicely. Ask the valets/doormen about nightlife/restaurants. They are often the ones who actually go out frequently and enjoy the scene. Many concierges will only recommend places that they receive incentives for. And pleasepleaseplease fill out comment cards and use hotel employees names who were good at their job. You have no idea how large of a positive impact this has for the employee.thebossapplesauce reply
If you encounter a problem, do not deal with it all night and then demand a discount in the morning. We want to fix problems, not compensate for them. Plus, if you stayed the whole night with, as you say, the loudest heater in the world, then to me, it couldn't have been that bad; otherwise you would have wanted it fixed right away. Waiting until the next morning tells me the problem was either not a problem at all, or just enough of a problem to leverage for a discount. Either way I won't take it seriously. However, call me as soon as you notice something unsatisfactory (this is why it helps to check everything you intend to use in the room before unpacking) and I WILL fix it for you, often upgrading you to a nicer room because I feel bad.Reaps21 reply
A little tip from someone who runs a hotel: It's fine if you find hotels through sites like expedia, priceline or hotels.com but once narrowed down you should try and call the hotel and get a better rate. I pay a commission for every room booked through a travel agency and I pass that cost down to you by raising rates on those sites. I know most of the hotels in my area do this and if they won't offer you a cheaper they'll often times give you an upgrade. I don't really do this for big holiday weekends like July 4th so YMMV then.anon reply
Anything left in the rooms that is taken to the lost amd found is considered up for grabs after a week.arcadeguy reply
Worked night shift at a lower-end chain hotel for a while. If you're going to check in very, very late/early (2-4am), try to call to let us know a couple hours ahead of time. Many hotels do the night audit around 3am which effectively turns the day over, so checking in around then can be inconvenient and irritating for both of us, and I can pretty much do whatever I want in that case. For instance, you come in at 2am Saturday morning, but I haven't run the audit yet, so to the computer it's still Friday. Technically, I'm supposed to check you in, charge you the regular daily rate, and you have to be out in 9 hours for check out Saturday morning (again, to the computer you're just checking in very late on Friday). However, I'm happy to give you a room key, let you get settled, then have you come back in half an hour after I've run audit to officially check you in then, so instead of 9 hours, you pay the same for 33 hours. There's also an early check-in fee that - providing we're not booked solid - I'm happy to "forget" to key in as well.
bookishgeek reply
I've worked in 2 different hotels. In both, the coffee was never changed between about 11 am and 4:30-5 am the next day. If you want a cup of coffee between those times, ask. I'll be more than happy to brew a fresh pot for you.phonomancer reply
Perhaps a little late to the party, but I'd **strongly** suggest you carefully read where you're making your reservation. Most hotels now have their own website and, more importantly, imitators. You're not (very) likely to get your credit card stolen, but you are likely to be getting overcharged and/or have your reservation bungled. I've had probably hundreds of bizarre requests offered to people which we physically cannot fulfill -- by third-party agencies that would claim to be working for the hotel. TLDR: Make sure you're checking the website for the hotel, not an advertisement that looks like their hotel. Glasia van Duivels • is following 4 people
