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102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You

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Anyone who has ever worked in the retail sector probably knows the age-old motto: “The Customer Is Always Right.” While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! In fact, there's a whole website devoted to exposing the truth behind the myth, aptly named Not Always Right.

Some customers, because they are people like any others, make mistakes. They might have had a bad day, feel overly emotional and take it out on the nearest person, who just happens to be their waiter. Some people are just unrealistic in their demands, and expect the impossible. And of course, there will be a few customers out there that are just idiots, plain and simple.

The guys from Not Always Right have compiled a list of stories from times when customers got it very wrong indeed, with hilarious results! Scroll down below to check them out, and don’t forget to vote for your favorite!

More info: Not Always Right

This post may include affiliate links.

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just a thought! 6 years ago

Why is he so salty about salt ?

74points

Hamlets twin 6 years ago

he was asalted as a youth

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Sam Rylo 6 years ago

If he is concerned about his health, why is eating at a fast food place?

11points

Kjorn 6 years ago

why he ask for salt then? ahhh... he just wanna have an excuse to tell how salt is bad

7points

Alysha Jones 6 years ago

The human body can't live without a little salt.

5points

adoracat 6 years ago

I've had my doctor tell me to eat something salty because I normally DON'T salt my food, and my sodium levels were too low.

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Weeping Willowz (WeepingWillowz) 6 years ago

Salt is only dangerous if you cover your food with it

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Alysha Jones 6 years ago

Exactly. Salt in moderation is good. =]

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Henry Cheves 4 years ago

Sodium is used to make brain cells. See the connection?

1point

Zelda 6 years ago

Hes so salty...

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Furious_Lover 6 years ago

ConSALT your local McDonalds

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TreesInMyFace 6 years ago

Actually sea salt is very healthy for you. I cured my Lyme Disease by eating a cup of sea salt every day. It's table salt that you shouldn't eat too much of.

0points

Blue Banana 6 years ago

Ever had your blood pressure tested?

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TreesInMyFace 6 years ago

Actually, sea salt is very good for you. I cured my Lyme Disease by eating a cup of Himalayan sea salt everyday day. It's table salt that you shouldn't eat much of.

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Blue Banana 6 years ago

The packs of table salt in my cupboard say that they are sea salt.

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Derpicorn 6 years ago

You need salt to live though...?

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Michelle Carter 6 years ago

lol...love it

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Ie Va 6 years ago

Yea, like fast food place has something healthy :)

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James Caunt

James is a Bored Panda reporter who graduated with a BA in Peace And Conflict Studies and an MA in African Affairs. Before Bored Panda, he was an English teacher and also travelled a lot, doing odd jobs from beer-slinging to brickie's labourer and freelance journalism along the way. James loves covering stories about social and environmental issues and prefers to highlight the positive things that unite us, rather than petty internet squabbles about fictional characters. James is the grumpy, contradictory one who thinks that Bored Panda, due to its large audience, has a social responsibility to inspire and inform its readers with interesting issues and entertaining, well-researched stories. Let's do our bit to make our little corner of the internet a smarter, more truthful and less angry place!

James is a Bored Panda reporter who graduated with a BA in Peace And Conflict Studies and an MA in African Affairs. Before Bored Panda, he was an English teacher and also travelled a lot, doing odd jobs from beer-slinging to brickie's labourer and freelance journalism along the way. James loves covering stories about social and environmental issues and prefers to highlight the positive things that unite us, rather than petty internet squabbles about fictional characters. James is the grumpy, contradictory one who thinks that Bored Panda, due to its large audience, has a social responsibility to inspire and inform its readers with interesting issues and entertaining, well-researched stories. Let's do our bit to make our little corner of the internet a smarter, more truthful and less angry place!

What do you think ?

Neeraj Jha 6 years ago

People working in customer service, I respect you extra now...

15points

John L 6 years ago

Intellectual laziness can be so entertaining. :D

12points

SanchaTheSeeker 6 years ago

Not all of these are 'customers from hell'. Some are just downright funny

9points

Jilltdcatlady 6 years ago

Some, I would say, were summoned from Hell to test the people's Religion... LOL!!!

2points

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Ashley Say Wha?!? 6 years ago

Wish I could add to this post, I have a crazy one from when I was a pharmacy technician back in the day.

4points

Just JoLynn 6 years ago

You could share it here in the comments. I for one would like to read your story.

4points

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Nadine Ducca 6 years ago

lol - Where I work we prepare the exams for Cambridge English, enroll the candidates, supervise the exam day, etc. Once, a woman was enrolling for an exam and she reached the part of the (very short) form that said "date of birth." She looked up at me and asked: "What's that mean? My birthday? Or the day I was born?"

4points

Kristel 6 years ago

If it was Dutch it would make sense. We have our 'geboortedag': the day we were born. And a 'verjaardag': the day we age another year. So geboortedag includes date, month and year. And verjaardag includes only day and month. So the words specifies if you need to include the birthyear or not.

1point

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Misterscooter 6 years ago

My motto when dealing with customers quickly became, "The customer is not always right but they are always important." Sometimes that was hard to live by.

2points

Brynne Gunn 6 years ago

I had a customer come in to return a radio. Our policy states she has 30 days to return it. (our policy is 90 days with exceptions, stated on the back of the receipt) She bought it dec 1st. (it's feb 12th). I ask a manager since it's only $30 and we make an exception. I let the customer know about the policy and that we will return her item this time, but remember for next time. She still gets angry! She demands to see where it says this, and starts yelling in line for a good 5 mins. Even though we returned her item.

1point

Shana 6 years ago

I'm happy I don't have to work with customers anymore. Worked several years in a small grocery store myself and I just started hating some of the regular customers at some point... Our store had a deal for loyal customers with our store-card and a coupon to get 1 free item every saturday. Ofcourse sometimes we'd run out of that item so we'd just offer a different one. Had a customer come in "uh weren't we getting -1st item- for free today?" Me: "yes sir but we ran out, so now we're offering -other item-." The man scoffed and said "I just came out of work so I couldn't come earlier, you shouldn't run out of these things" Me: "well sir I can't do anything about that, it was a busy day and we ran out early" Man: "I don't care. I demand to see your manager, I'm a loyal customer and I want my free item!" I called the manager, explained what's going on, she told him the exact same thing and to take the other item that was offered or get nothing. Customer is NOT always right.

1point

Shana 6 years ago

Or some other fun ones: an older woman who had clipped coupons from the paper for discount on a 500grams pack of butter. She tried to use the coupon on 2 packs of 250gram. And yes, even though it is the same amount (price isn't the same though), we can't use the coupons that way. Took so long to explain this to the woman who kept on complaining that WE shouldn't make those coupons (which we don't...). Or customers coming in to exchange items, that we didn't even sell... Or at the cold cuts section, asking for meat cut at a certain thickness, show the slice, they say it's ok, 6 slices later, "oh wait could you make it a bit less thick, I don't need those first slices though" ... And my absolute favorite, customers coming in at less than 5 mins before closing, which we tell them, and they agree saying "it'll just take a minute" and they try to fully load their cart with groceries.... *sighs*

2points

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Lilpanda 6 years ago

I for one, read them all...you? Opinion?

1point

Juana 6 years ago

None of them infuriated me.

0points

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frank0ys 6 years ago

...These are really funny. I want a part two!

1point

norbonius 6 years ago

I've recently mentioned wanting to work front-of-house to my manager because I wanted to understand and experience all parts of the restaurant. After reading these, I feel like I'm going to regret making such a request.

0points

Loveboo23 6 years ago

As a Server. Me: Hello, can I get you something to drink? Customer: Yes, do you have coffee? Me: Yes, would you like decaf or regular? Customer: Do you have any flavor coffee? Me: No, Sorry Customer: Do you ever read your customer request or comments? Do you even care as to what we would like? [knowing very well I can not do anything about this] Me: Okay, I'll call corporate and tell them. So they can have this Huge meeting about your flavored coffee... Customer: It was just a question...

0points

Loveboo23 6 years ago

hjk

0points

Stannous Flouride 6 years ago

I was not the employee, just fortunate enough to be in the midst of this exchange: I was in line at my local non-member big box store (whose initials are the same as my own) when I saw the following and fell in love with a lovely woman of advanced years. C- poor overworked cashier BRAT- Basic Really Annoying Teen M- yours truly SG- a Senior Goddess This place can never seem to keep enough people on staff, at least they always have up 'Help Wanted' signs and lots of young people come and go. There was only one register open and the line was long which was no big deal. At least until the BRAT got in line. She pushed her full cart up, hurrying the last 10-15 feet to beat out two others approaching and proceeds to whip out her cell and share her conversation, full of complaints about having to wait, about how they don't know to run the place, etc. That, while a bit annoying, is, these days, just par for the course. But she added a special twist- she started tap-tap-tap-tap-tapping her k

0points

Stannous Flouride 6 years ago

keys against the steel cart. Okay, not too bad for the first 5 minutes but by the time I finally reached the cashier I was ready to see if I could throw those keys across the parking lot. The cashier and I exchanged a look and I softly whispered, for his ears only, "Boy, that is pretty annoying, don't you think?" He agreed enough to say to the BRAT, "Miss, that's a very annoying sound. Would you please stop doing that?" Of course this set off the mini-EW and she exploded: "Who the F--K do you think you are? I'll do whatever I want and there's nothing you can do about it!" (It was a few months ago so I hope you'll excuse my inability to recall every word of her rant.) When she finally ran out of steam the kindly little SG leaned forward and said, just loud enough for the rest of us to hear, "Sweetie- remember, you never want to be a b***h by accident."

0points

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Ryan Agarwal 6 years ago

All of them are really funny. I think that’s these situations only happen because they don’t know how some things work—for example, the guy with the black-and-white print outs who wanted them in color. I love them 😂

0points

Randy Boulett 6 years ago

#3 infuriates me because it doesn't fit with the premise of this list

0points

KrisF 6 years ago

I work as an admin, but sometimes have to help with IT so I've got a lot of these. I think the most WTF moment was when I got a call from the VP asking me to go help a manager who couldn't open a link (it was a text string instead of a hyperlink). The manager also called me very irritated about it and none of the guys in his office could figure it out. I had to walk across campus to right click on a link.

0points

J Perry 6 years ago

The ableism, classism and elitism in the comments section of the pictures are awful... 🤢

0points

Just JoLynn 6 years ago

When I was 19 I worked at a video store, and we had the birth date of all our account holders listed...well one day I notice it is a customers birthday and wish him a happy birthday. He proceeded to tell me off, and finished with how much he hates his birthday. I just stood there dumbfounded.

0points

Matthew Hyder 6 years ago

I think we need to summon the customer service wolf. :p LOL. XD

0points

just a thought! 6 years ago

And I thought I was around idiots all the time ... One of my friends wanted a micro Sim for her phone ... And so she thought it would be right to cut her Sim card with scissors . she came over to me to smooth down the edges of the sim card😂😂😂she's a 16 year old

0points

Angela Turrall 6 years ago

Except you can do that easily. I used the same SIM for years just reducing the size each time by cutting as I changed phones... I only ended up getting an actual nano sim when I lost my phone and had to replace everything. The connector size is the same, it’s just the plastic surround that’s different.

6points

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TC 6 years ago

Stupidity is universal...

0points

Kevin Braid 6 years ago

no point me even reading these, NAR is one of my favourite sites and i have read all of em mostly, about 90% at a guess. do yourselves a huge af favour, go bookmark that site its brilliant, look up this DE TING IS BLUE AND BLUE ON DE TING

-1point

Heather Sheppard 6 years ago

This is taken from notalwaysright.com

-1point

pia matei 6 years ago

This is all just screenshots from https://notalwaysright.com/

-1point

James (Post author) 6 years ago

You are right! We actually had a link to their website below each photo. However, as some people might not notice it we have also updated our article to make sure everyone sees the source.

8points

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SanchaTheSeeker 6 years ago

Thank you sooo much! There are also videos on YouTube that take Bored Panda posts and combine them into a video without credit

3points

Chess Wizard 6 years ago

And? Whats your point? Every single story has a link back to the website.

2points

pia matei 6 years ago

whoops didn't mean to double post

0points

ivan bolitekurac 6 years ago

Dont need to put the word "real" in the headline.We all know the stories are real.

-3points

Paul Osborne 6 years ago

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Just JoLynn 6 years ago

I'm sure many of them are, I've dealt withcsome of the situations described here.

2points

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Lachlan Steininger 6 years ago

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Claire Cover 6 years ago

I know, they say

0points

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Neeraj Jha 6 years ago

People working in customer service, I respect you extra now...

15points

John L 6 years ago

Intellectual laziness can be so entertaining. :D

12points

SanchaTheSeeker 6 years ago

Not all of these are 'customers from hell'. Some are just downright funny

9points

Jilltdcatlady 6 years ago

Some, I would say, were summoned from Hell to test the people's Religion... LOL!!!

2points

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Ashley Say Wha?!? 6 years ago

Wish I could add to this post, I have a crazy one from when I was a pharmacy technician back in the day.

4points

Just JoLynn 6 years ago

You could share it here in the comments. I for one would like to read your story.

4points

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Nadine Ducca 6 years ago

lol - Where I work we prepare the exams for Cambridge English, enroll the candidates, supervise the exam day, etc. Once, a woman was enrolling for an exam and she reached the part of the (very short) form that said "date of birth." She looked up at me and asked: "What's that mean? My birthday? Or the day I was born?"

4points

Kristel 6 years ago

If it was Dutch it would make sense. We have our 'geboortedag': the day we were born. And a 'verjaardag': the day we age another year. So geboortedag includes date, month and year. And verjaardag includes only day and month. So the words specifies if you need to include the birthyear or not.

1point

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Misterscooter 6 years ago

My motto when dealing with customers quickly became, "The customer is not always right but they are always important." Sometimes that was hard to live by.

2points

Brynne Gunn 6 years ago

I had a customer come in to return a radio. Our policy states she has 30 days to return it. (our policy is 90 days with exceptions, stated on the back of the receipt) She bought it dec 1st. (it's feb 12th). I ask a manager since it's only $30 and we make an exception. I let the customer know about the policy and that we will return her item this time, but remember for next time. She still gets angry! She demands to see where it says this, and starts yelling in line for a good 5 mins. Even though we returned her item.

1point

Shana 6 years ago

I'm happy I don't have to work with customers anymore. Worked several years in a small grocery store myself and I just started hating some of the regular customers at some point... Our store had a deal for loyal customers with our store-card and a coupon to get 1 free item every saturday. Ofcourse sometimes we'd run out of that item so we'd just offer a different one. Had a customer come in "uh weren't we getting -1st item- for free today?" Me: "yes sir but we ran out, so now we're offering -other item-." The man scoffed and said "I just came out of work so I couldn't come earlier, you shouldn't run out of these things" Me: "well sir I can't do anything about that, it was a busy day and we ran out early" Man: "I don't care. I demand to see your manager, I'm a loyal customer and I want my free item!" I called the manager, explained what's going on, she told him the exact same thing and to take the other item that was offered or get nothing. Customer is NOT always right.

1point

Shana 6 years ago

Or some other fun ones: an older woman who had clipped coupons from the paper for discount on a 500grams pack of butter. She tried to use the coupon on 2 packs of 250gram. And yes, even though it is the same amount (price isn't the same though), we can't use the coupons that way. Took so long to explain this to the woman who kept on complaining that WE shouldn't make those coupons (which we don't...). Or customers coming in to exchange items, that we didn't even sell... Or at the cold cuts section, asking for meat cut at a certain thickness, show the slice, they say it's ok, 6 slices later, "oh wait could you make it a bit less thick, I don't need those first slices though" ... And my absolute favorite, customers coming in at less than 5 mins before closing, which we tell them, and they agree saying "it'll just take a minute" and they try to fully load their cart with groceries.... *sighs*

2points

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Lilpanda 6 years ago

I for one, read them all...you? Opinion?

1point

Juana 6 years ago

None of them infuriated me.

0points

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frank0ys 6 years ago

...These are really funny. I want a part two!

1point

norbonius 6 years ago

I've recently mentioned wanting to work front-of-house to my manager because I wanted to understand and experience all parts of the restaurant. After reading these, I feel like I'm going to regret making such a request.

0points

Loveboo23 6 years ago

As a Server. Me: Hello, can I get you something to drink? Customer: Yes, do you have coffee? Me: Yes, would you like decaf or regular? Customer: Do you have any flavor coffee? Me: No, Sorry Customer: Do you ever read your customer request or comments? Do you even care as to what we would like? [knowing very well I can not do anything about this] Me: Okay, I'll call corporate and tell them. So they can have this Huge meeting about your flavored coffee... Customer: It was just a question...

0points

Loveboo23 6 years ago

hjk

0points

Stannous Flouride 6 years ago

I was not the employee, just fortunate enough to be in the midst of this exchange: I was in line at my local non-member big box store (whose initials are the same as my own) when I saw the following and fell in love with a lovely woman of advanced years. C- poor overworked cashier BRAT- Basic Really Annoying Teen M- yours truly SG- a Senior Goddess This place can never seem to keep enough people on staff, at least they always have up 'Help Wanted' signs and lots of young people come and go. There was only one register open and the line was long which was no big deal. At least until the BRAT got in line. She pushed her full cart up, hurrying the last 10-15 feet to beat out two others approaching and proceeds to whip out her cell and share her conversation, full of complaints about having to wait, about how they don't know to run the place, etc. That, while a bit annoying, is, these days, just par for the course. But she added a special twist- she started tap-tap-tap-tap-tapping her k

0points

Stannous Flouride 6 years ago

keys against the steel cart. Okay, not too bad for the first 5 minutes but by the time I finally reached the cashier I was ready to see if I could throw those keys across the parking lot. The cashier and I exchanged a look and I softly whispered, for his ears only, "Boy, that is pretty annoying, don't you think?" He agreed enough to say to the BRAT, "Miss, that's a very annoying sound. Would you please stop doing that?" Of course this set off the mini-EW and she exploded: "Who the F--K do you think you are? I'll do whatever I want and there's nothing you can do about it!" (It was a few months ago so I hope you'll excuse my inability to recall every word of her rant.) When she finally ran out of steam the kindly little SG leaned forward and said, just loud enough for the rest of us to hear, "Sweetie- remember, you never want to be a b***h by accident."

0points

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Ryan Agarwal 6 years ago

All of them are really funny. I think that’s these situations only happen because they don’t know how some things work—for example, the guy with the black-and-white print outs who wanted them in color. I love them 😂

0points

Randy Boulett 6 years ago

#3 infuriates me because it doesn't fit with the premise of this list

0points

KrisF 6 years ago

I work as an admin, but sometimes have to help with IT so I've got a lot of these. I think the most WTF moment was when I got a call from the VP asking me to go help a manager who couldn't open a link (it was a text string instead of a hyperlink). The manager also called me very irritated about it and none of the guys in his office could figure it out. I had to walk across campus to right click on a link.

0points

J Perry 6 years ago

The ableism, classism and elitism in the comments section of the pictures are awful... 🤢

0points

Just JoLynn 6 years ago

When I was 19 I worked at a video store, and we had the birth date of all our account holders listed...well one day I notice it is a customers birthday and wish him a happy birthday. He proceeded to tell me off, and finished with how much he hates his birthday. I just stood there dumbfounded.

0points

Matthew Hyder 6 years ago

I think we need to summon the customer service wolf. :p LOL. XD

0points

just a thought! 6 years ago

And I thought I was around idiots all the time ... One of my friends wanted a micro Sim for her phone ... And so she thought it would be right to cut her Sim card with scissors . she came over to me to smooth down the edges of the sim card😂😂😂she's a 16 year old

0points

Angela Turrall 6 years ago

Except you can do that easily. I used the same SIM for years just reducing the size each time by cutting as I changed phones... I only ended up getting an actual nano sim when I lost my phone and had to replace everything. The connector size is the same, it’s just the plastic surround that’s different.

6points

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TC 6 years ago

Stupidity is universal...

0points

Kevin Braid 6 years ago

no point me even reading these, NAR is one of my favourite sites and i have read all of em mostly, about 90% at a guess. do yourselves a huge af favour, go bookmark that site its brilliant, look up this DE TING IS BLUE AND BLUE ON DE TING

-1point

Heather Sheppard 6 years ago

This is taken from notalwaysright.com

-1point

pia matei 6 years ago

This is all just screenshots from https://notalwaysright.com/

-1point

James (Post author) 6 years ago

You are right! We actually had a link to their website below each photo. However, as some people might not notice it we have also updated our article to make sure everyone sees the source.

8points

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SanchaTheSeeker 6 years ago

Thank you sooo much! There are also videos on YouTube that take Bored Panda posts and combine them into a video without credit

3points

Chess Wizard 6 years ago

And? Whats your point? Every single story has a link back to the website.

2points

pia matei 6 years ago

whoops didn't mean to double post

0points

ivan bolitekurac 6 years ago

Dont need to put the word "real" in the headline.We all know the stories are real.

-3points

Paul Osborne 6 years ago

This comment is hidden. Click here to view.

Just JoLynn 6 years ago

I'm sure many of them are, I've dealt withcsome of the situations described here.

2points

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Lachlan Steininger 6 years ago

This comment is hidden. Click here to view.

Claire Cover 6 years ago

I know, they say

0points

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