Someone Asks “What Is Your ‘Never Again’ Brand, Item, Store, Or Restaurant?” And 45 People Don’t Hold Back

Customers like me and you are mostly happy to open up their wallets for the things they really, really like. Think of Starbucks frappes, iPhones, dinners at Olive Garden, or Bath & Body Works candles; every product, service, restaurant and store has its loyal clients.

Often, however, businesses take their loyalty for granted and forget the obvious fact that a single mistake or faux pas costs a lot. And by “a lot” we mean not just reputation and money, but customers on whom the whole business relies in the first place.

“What is your ‘never again’ brand, item, store, or restaurant?” someone asked on Ask Reddit, creating one hell of a thread that makes the businesses in question blush big time.

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Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back Home Depot.

I went in with a HUGE order for custom cabinets. They said, "Oh, honey, you need to send your contractor in so that we know these measurements are accurate." I said, "They are accurate, he gave them to me." They said, "Oh, honey, why don't you ask him to come in and manage this order for you? Just in case your measurements are wrong." When I persisted in being allowed to order the cabinets, they told me I would have to hire a Home Depot contractor to double check my measurements. This was not a policy thing, but a "you're a stupid female, please bring a man with you next time so we can help you."

I made the mistake of asking if I could at least buy the sink I'd picked out. They told me no, they really didn't feel comfortable selling me anything for my kitchen remodel without my male contractor present.

I took my cabinet order elsewhere, but I ended up in Home Depot again a few weeks later because I needed a sink aerator. You know, the little dealie that attaches to the end of the faucet? I couldn't find them, so I asked a worker to help me. He said, "Oh, we don't sell those anymore." I was like, "Huh???" and he told me, "Yeah, you can't just buy faucet parts like that anymore, you'll need to buy a whole new faucet." I said, "I find that hard to believe, can you just point me in the direction of your plumbing parts and I'll find it myself?" and he laughed, shook his head at me like I was a stupid child, and said, "Ma'am, no. Just no. You can't buy just an aerator anymore."

I went across the street to Lowe's, walked in, said, "Can you please help me find a sink aerator?" and the dude led me right to them. Cost like $4.00.

I still have rage thoughts about how rude and misogynistic the Home Depot folks were. And short-sighted, as well, as they turned away thousands of dollars worth of business--I guess a worthless drop in the bucket to them.

azemilyann26 , Mike Mozart Report

Final score:

587points

Someone Asks “What Is Your ‘Never Again’ Brand, Item, Store, Or Restaurant?” And 45 People Don’t Hold Back

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Gabija Palšytė

Gabija Palšytė

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