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Someone Asks “What Is Your ‘Never Again’ Brand, Item, Store, Or Restaurant?” And 45 People Don’t Hold Back
Customers like me and you are mostly happy to open up their wallets for the things they really, really like. Think of Starbucks frappes, iPhones, dinners at Olive Garden, or Bath & Body Works candles; every product, service, restaurant and store has its loyal clients.
Often, however, businesses take their loyalty for granted and forget the obvious fact that a single mistake or faux pas costs a lot. And by “a lot” we mean not just reputation and money, but customers on whom the whole business relies in the first place.
“What is your ‘never again’ brand, item, store, or restaurant?” someone asked on Ask Reddit, creating one hell of a thread that makes the businesses in question blush big time.
This post may include affiliate links.
#1
Home Depot.
I went in with a HUGE order for custom cabinets. They said, "Oh, honey, you need to send your contractor in so that we know these measurements are accurate." I said, "They are accurate, he gave them to me." They said, "Oh, honey, why don't you ask him to come in and manage this order for you? Just in case your measurements are wrong." When I persisted in being allowed to order the cabinets, they told me I would have to hire a Home Depot contractor to double check my measurements. This was not a policy thing, but a "you're a stupid female, please bring a man with you next time so we can help you."
I made the mistake of asking if I could at least buy the sink I'd picked out. They told me no, they really didn't feel comfortable selling me anything for my kitchen remodel without my male contractor present.
I took my cabinet order elsewhere, but I ended up in Home Depot again a few weeks later because I needed a sink aerator. You know, the little dealie that attaches to the end of the faucet? I couldn't find them, so I asked a worker to help me. He said, "Oh, we don't sell those anymore." I was like, "Huh???" and he told me, "Yeah, you can't just buy faucet parts like that anymore, you'll need to buy a whole new faucet." I said, "I find that hard to believe, can you just point me in the direction of your plumbing parts and I'll find it myself?" and he laughed, shook his head at me like I was a stupid child, and said, "Ma'am, no. Just no. You can't buy just an aerator anymore."
I went across the street to Lowe's, walked in, said, "Can you please help me find a sink aerator?" and the dude led me right to them. Cost like $4.00.
I still have rage thoughts about how rude and misogynistic the Home Depot folks were. And short-sighted, as well, as they turned away thousands of dollars worth of business--I guess a worthless drop in the bucket to them.
StrangeOne 2 years ago
The buck would stop at being called "honey". That is so inappropriate. I would make a formal complaint with the company CEO and tell them how their idiot, misogynist employees lost a large sale and further business.
RELATED:
#2
Nestle. They actively push baby formulas in poor third world areas where water is commonly contaminated and parents don't make enough money to buy enough formula to feed an infant. Nestle knows that the use of their products result in higher infant mortality rates due to dysentery and disease, but they refuse to stop.
I haven't bought anything from Nestle in over 20 years.
StrangeOne 2 years ago (edited)
This is a hard one to boycott. Nestle owns so many brands and parent companies it makes your head spin at the store. Even if you think you're avoiding Nestle, there's likely some other brand/label you're using that's involved with Nestle.
#3
Soon after she left me in 1998, my ex wife wanted to meet for a post mortem conversation. I suggested we meet at Pizzeria Uno. About 20 minutes into our agonizing conversation, she looked around and said: "Wait. You hate Pizzeria Uno." I replied: "I sure do. I'm not going to ruin a place that I like with terrible memories. I'm never entering a Pizzeria Uno again."
And I haven't.
#4
Planet fitness. Moved back to my home state from SF. Forgot to cancel my membership. Tried from the App: Nope. Tried from my local Planet Fitness: Nope. Said i had to MAIL IN A COPY OF MY LICENSE ANS PROOF OF MEMBERSHIP. So i cancelled that credit card because that was easier than getting my membership cancelled.
#5
Planet Fitness. Manager called me after I had emailed about an issue and left a voice mail. Except when he hung up, he missed the receiver and I was treated to two minutes of him trash talking me. Called back and said "Yep, go ahead and cancel that membership and next time make sure you hang up".
F**k those chain gyms.
#6
Nike. I grew up loving the brand but after I heard they used forced labor from Uighur Muslims in China I've decided I'll never buy anything new from them again.
#7
Red Robin. They offered my father a corporate job, then rescinded it upon learning the reason he spent the last 6months out of the workforce was to beat leukemia.
#8
Jared. I went in with something specific in mind for a ring and asked the salesman to please show me what he had comparable to that criteria. Right off the bat he put his hands up and said "whoa whoa whoa, slow down. Just be calm." And quite frankly that set my teeth on edge because I don't think there's anything aggressive about truthfully answering the question "how can I help you" ya know? He then kept trying to get me a latte and telling me to relax and settle down which was only serving to upset me more. When he finally got around to showing me merchandise, he showed me a ring that had an inclusion so large in the stone that it looked like a giant scratch through the middle. And when I said "this ring has a scratch in it" he insisted to me that I didn't know what I was looking at and that I wasn't properly appreciating the beauty of this ring. When I pointed out that I didn't even need a loop to see the "scratch" and asked if perhaps he had something else to show me, he told me this was the only stone I could possibly get for that price and that I would have to be willing to up my budget significantly. I thanked him and made to leave and he made a s****y comment about how I'd never find anything as nice as what I showed him. (I found something far superior at a local jeweler for an even better price).
So yeah, whenever those stupid "He went to Jared!" commercials come on I always yell out "you can tell because her ring has a f*****g scratch in it!"
Frank S 2 years ago
I also worked at Kay (same owners as Jared and a few others). Please do not ever shop at these, or other, chain jewelry stores. You are overpaying for extremely low quality products. For the same price, or a little more, you can get far superior products from a quality local jeweler.
#9
Wells Fargo.
1) Fake Accounts scandal
2) Auto Loan insurance scandal
3) Mortgage Loan scandal #1 (changing customer terms)
4) Mortgage Loan scandal #2 (2008)
5) PPP Loan scandal
OmBoyGanesh 2 years ago
Pretty much any legacy bank. If you don’t have access to a co-op credit union try an online bank. I use Fidelity for banking
#10
Hobby Lobby I don't agree with their business practices.
OmBoyGanesh 2 years ago
Or their corporate political donations. Wanna know why Roe v Wade was overturned? Your money being funneled through places like this.
#12
Doordash. When 50% of my orders never made it to me, and one of the drivers cusses me out for having the audacity to ask for my food, they go on the never again list.
#13
My wife used to work at Applebee's. After seeing Applebee's food prep and kitchen cleanliness, she refuses to eat there ever again.
It's worth noting that she used to work at Taco Bell, and still eats there regularly. So Applebee's doesn't live up to Taco Bell's high standard of food safety.
AverageFatGuy added:
Applebee’s. Because I can eat microwaved food at home.
StrangeOne 2 years ago (edited)
WOW, and I've eaten at Taco Bell once and never again. What did it for us with Applebees was the waitress trying to parent my daughter when she asked for dessert without finishing everything on her huge portioned plate. I told her we could have dessert. I'm not that kind of parent who's strict on that. But this waitress put her face close to my kid's face and lectured her. I'm like, back up and back off, stay in your lane. Give her the goods.
#14
H&M, Forever 21, and the like!! Fast fashion nightmares.
makeemsayunhhh replied:
Wear Vintage! There are thousands of quality vintage garments that were made 10, 20, 30 years ago that will last another 30+ years. No need to keep producing clothing that falls apart and goes to landfills.
VodkaInMySweetTea 2 years ago
But where do you find them??? Cuz my local goodwill isn't cutting it...
#15
Ohio Savings Bank. They charged me 300 dollars over the span of a year because, unlike normal debit cards, every time I put my pin in instead of signing, it charged me an extra dollar fifty. By the time I caught it most of the charges were past the 30 day refund policy so they gave me 10 dollars as a refund.
I didn't make a fuss because I know it's not the workers fault but I did withdraw all my money immediately and switched banks. F**k that place.
Green Tree 2 years ago
I stopped in an Ohio Savings Bank once and asked to buy a roll of quarters. They said only if I was an account holder. I mean I get if I was asking for a big exchange but one lousy $10 bill exchange for a roll of quarters? I was running late and really needed the quarters for parking so it really ticked me off. They were so short sighted. The branch is right near the house I had just bought and they probably could have gotten my business at some point but nope, not after that nonsense
#16
P.F. Chang's
2006, I was recovering in a Military hospital, and was stuck in a wheelchair for a long while. My wife and I decided to eat out, as a change of pace from our room.
We opted for P.F. Chang's as we had heard some good things about it, and we love Asian Food.
First problem: the front door was a revolving door. You cannot go through a standard revolving door in a wheelchair. The regular door that's next to every revolving door to allow handicap access had a large potted plant in front of it. When we asked how we could get into the restaurant, we were looked at like we were crazy. Took then several minutes to make accommodations for me to get inside.
Second problem: none of the freestanding tables in the restaurant were spaced far enough apart to allow a wheelchair used to move between them. (36 inch minimum according the Americans with Disabilities Act) So when I had to use the bathroom, it meant I had to disturb a dozen people and have them stand up, and push their chairs in. They didn't mind of course, but I felt like an a*****e.
And to top it all off, they got my order wrong.
I'll never eat at that restaurant ever again.
#17
Angel Soft toilet paper.
It might as well be called "S****y Fingers"
#18
Temptations cat treats, there's something in those things that turn cats into absolute junkies.
Tamara Horyza 2 years ago
Omg you are so right! I noticed that too.My cat would literally come running like the commercial when he heard the bag and would get all jacked up after eating and he was normally a chill cat.Scared the hell out of me so quit using and just like crack he was pissed in withdrawals for 3 days.
#19
Samsung for putting menu ads on my TV that I paid for...
#21
Pottery Barn.
My wife was pregnant with our first child, so full nesting mode engaged. We ordered a chair for the kids room/nursery/whatever the f**k it's called, a nice glider with an ottoman, perfect, in theory, for 3am feedings. We ordered it at around 5 months out. Everything was on track until 3 weeks from delivery date. We had called many times to confirm since shipping was delayed, but still on track for the due date. They told us it was now back-ordered for 6 months. These things happen, but there's no way they found out about a 6 month delay 3 weeks from delivery on a 9 month lead. It was a s**t show! My wife, now fully in the grasp of preggers-crazy went ballistic. We got in cancelled and found another one from some similar place (restoration hardware?) it came in time.
Ok, then Pottery Barn's ottoman shows up! What else came was a charge for the ottoman. Now we start fight 2 so they would refund our money and retrieve the ottoman. Kid turned 2 months old before it got cleared up. F*****g s**t show, man. My wife still flips the store off every time we drive by. This was 8 years ago.
#22
Sprint- couple of years ago they let someone buy over $2,000 worth of phones in my mom's name. Didn’t ask for ID or anything. They got an address but it was off by a couple of numbers. My mom didn’t notice for a couple of months when her credit got flagged when they were trying to get approved for a loan or something. She fought with Sprint to get the charges removed from her credit. We’ve never had Sprint before so don’t know how that was a massive oversight especially with no ID and the wrong address.
#23
Dominoes. My order was delivered by one of their drivers. The website offers contactless delivery. They are supposed to leave it on the doorstep and go.
Delivery guy gets here without a mask. Knocks on door. I ask him to mask up before I answer and he refuses. I tell him I ordered contactless delivery. He says “well you didn’t leave me a f*****g tip.” So I open the door and write zero on the paper. Asking him: “and this is how you thought you would get one?”
Flash forward to the next day and my card gets charged $100 over the cost of the pizza. I call and complain and I’m told to send an email.
So I email them and get a response back that they talked to the driver and he said I’m lying. That I was very grateful and left him a huge tip that they won’t refund unless I can provide proof.
So I sent him the security footage from my front door. Complete with sound.
Refund was in my account next day. But I’ll never use them again.
I ended up taking them to court over the attempted fraud. The court ruled it also as illegal trespassing because they attempted to force me to leave my home or allow them to enter despite my expressly telling them I did not want this while ordering, plus I have a good lawyer thanks to work. The company was also fined for the employee’s actions but I know a lot less about how that one ended since I just ended up being considered a witness in that case.
The way this should go down in my area is simple. Driver leaves food at door and receipt on a small stand. Then returns to their car. You grab the food and sign receipt, you leave a tip (many places also let you tip online now after order arrives). Then once you are safely inside the driver gets out of the car and grabs the stand and receipt so they can leave.
Just Another Girl 2 years ago
I had no issues with Dominos and contactless delivery in my area. They did it exactly as expected. I think you just got an a-hole driver.
#24
The dollar store in my area has $1 steaks. I can't imagine trusting a $1 steak to not kill me.
Lauren S 2 years ago
Is anyone else’s dollar stores no longer $1? Ours is at $1.25 now. I hate it more than I should. It’s the dollar store! You can’t change the price! We had dollar stores when I was a kid, how could they have lasted 20 years at the same price and now suddenly have to increase because of rising costs?
#25
AT&T from back in the days of long distance, said they'd get me a good rate to Thailand, which we call all the time. Bill comes and its 10x the advertised rate.
I call. The first guy can't fix the bill. I escalate to a "manager". He says "You are correct. I'll fix your bill."
Next day he calls back and says "we've decided not to fix your bill".
#26
Victoria's Secret. Overpriced for meh quality.
StrangeOne 2 years ago
Victoria's Secret is more about tantalizing men than appealing to women's comfort and needs. Their magazines were more for men but disguised as a women's catalogue.
#27
Anything from the “Wonderful” brand, Pom wonderful, Wonderful pistachios, Halos, Justin Wines, Fiji Water, etc.
Billionaires from Beverly Hills destroying lives of farmers. Depleting local farmers of their water. Destroyed thousands of old a*s oak trees in San Luis Obispo County to plant more vines for their stupid wine. We all know the real reason is because of the water they now have access to there. I know a lot of families who have lost their farms because of them. They are big and powerful and they know it. Just a bunch of a******s who don’t seem to ever have enough money. Watch Water and Power on Netflix for more info.
Side note: Do you remember a time when it was just Cuties? But now there’s cuties and halos. They used to be the same company. The owners had a big fight about when they were to harvest. So they split the trees up and went their separate ways. Paramount farms (Halos) wanted to harvest early, when Sun Pacific (cuties) wanted to wait to harvest. Same fruit. But I will always buy cuties and never halos. Screw Stewart and Lynda Resnick.
(I also worked at Pom Wonderful for a year. Yes I regret it)
Edit: I guess Netflix took down the documentary I was referring to. But it’s available to rent on Amazon, Vudu, and Apple TV for those who are interested in learning more about these crooks.
Also was told Behind the Bastards podcast did an episode on them as well as The Dollop.
#28
Dell, for laptops anyway. They have this devious little feature: the charging cable has a thin data wire inside that tells the computer the charger is from dell. If you plug in a charger that does not have this, even if the voltage is correct, the computer will throttle the cpu way down by sending false overheating signals, and will only increase the battery charge if the machine is off. To make this way worse, that data pin wears out and breaks very easily, and even if your charger still works, which it often does, it is borderline unusable. Since you can only get a replacement from dell, replacement chargers are unusually expensive.
This "feature" cannot be turned off in any intended way. There is a program you can use to bypass it by disabling the specific type of thermal cpu throttling they use, but that only works on intel cpus. If you have an amd, tough luck, and even if you dont you shouldn't have to disable hardware safety features using 3rd party software just to use hardware that is perfectly functional except for one unnecessary part that is designed to break.
#29
Ashley furniture
Tried to use the extra protection plan we brought for our sofa that broke. They picked it up and then they tried to deliver it back to the wrong address 4 GOD DAMN TIMES.
We were without a sofa for a month and a half when we were told us it would be 7 days because they couldn't figure out how to update our f*****g address.
I literally had to go into a physical location because their phone customer service just couldn't figure out how to update a simple address and refused to escalate and it was literal insanity. I wish I was exagerating.
OmBoyGanesh 2 years ago
Ashley is one of many predatory furniture companies. They have low-quality products that aren’t really cheaper than actual crafted furniture. They make their money off of payment plans, charging a shït load in interest. Not everyone can afford to pay for a full bedroom set at once and this way allows the customer to have furniture with manageable payments. Better off buying secondhand or locally. Just be sure if it has upholstery or is a mattress it is unused.
#30
American buffets.
Ryan's, Golden Corral, Old Country Buffet, etc...
I worked at one. Trust me. Do not.
#31
Long horn steak house.
Reason: all but 2 people in our party (of 15 people) got horrid food poisoning. Mine was so bad that I threw out my back from vommiting and retching, and couldn’t take pain medicine without throwing it up. So I couldn’t sleep because of having intense stomach and back pain that lasted a week.
#32
Home Advisor. I'd swear it is just advertisements with fake reviews. I got a horrible contractor for a kitchen through them, it took over a year. They had 4.8 stars and hundreds of reviews on HA. The lost their BBB status in the process, I had to get the state to threaten their license, just to get them to finish.
#33
Generic American Cheese Slices from Walgreens.
Dog needed medication. We typically encase it in some yummy soft american cheese. Kraft was like $5. Ouch. NoName was a buck for 16 slices. SOLD! Kraft slices also make a damn fine grilled cheese sandwich on the cheap.
Except that the dog wouldn't touch it. Like actively turned away and refused to go near it.
We had to get white slices when we went to the store next time because he needed to forget the yellow ones. It was that bad.
sturmwesen 2 years ago
Here most use liverwurst you can even buy some without salt especially for dogs.
#34
Game of Thrones.
This franchise is dead to me. I couldn't care less about any new books coming out (lol), prequels, sequel, cosplays...
It's pointless. It's cruel. It's burnt.
Jordi Sharpe 2 years ago
I like my fantasy stories *without* rape and incest and brutality, thank you very much.
#35
FedEx. Complete, utter, absolute s**t. Every. Single. Time.
Barong 2 years ago
I also have been having a lot of issue with them. I get packages I need to sign for. The site tells me that it will be there on a specific date so I take time off to wait at home. By the end of the day I get an update saying that it will be delivered the next day. Complete BS. And this has happened 4 times in the last few years. If I want it that day, I have to drive 20 minutes across town to their Ship Center to sign for the package, if it's even there, there and there is no way of knowing unless I drive up there. With UPS, this scenario hasn't happened even once. Plus UPS's App shows where they are in the neighborhood once they get close to delivery. I like the UPS and Fedex drivers around here, really nice people but something is going on in the FedEx loading facility.
#36
AT&T - happily dumped their a*s when I moved out of a complex that had a contract restricting tenants from using anything but AT&T. Forgot to mail my router back to them (never mentioned on the cancellation call) and was suddenly overdrafted because they still had my bank details. This scum tier company then told me that they could not place the money back into my checking account and I would have to wait THREE F*****G MONTHS for a visa gift card with the total of my refund.
Politely raised hell to anyone they put me on with and no one could do a thing other than fail to explain why they could direct deposit out my account but somehow could not put money back in. Hope TV and ghouls that run the business fail into homelessness - I am not kidding, f**k the people who run that sh**hole.
Sherri Harvey 2 years ago
Around 2009 I had AT&T and decided to pull the plug on my land line. I also had internet with them at the time and triple checked that they wouldn't cut my internet. I can't remember I think it was cable internet. Oh of course they cut it. Then once I told them what had happened they wanted me to pay a deposit to reconnect my data. I refused because it was their fault. I made calls daily to them for roughly 6 weeks, talking to supervisors, their supervisors etc. Many many promises made. Many promises for calls back. I finally called my local Federal Utilities Commission (this is by far the best way to go!) AT&T corporate called me the next day (first call back in 6 weeks!!) they were super apologetic I did not have to pay another deposit and ended up with a yea internet service.
#37
Every Subway I've walked past always smells amazing, and every time I order a sub it is a disappointment.
Richard Campbell 2 years ago
They literally make it in front of you. If you’ve got an issue, you can say something before it’s finished. This seems like a you problem.
#38
Not me, but my dad.
He refuses to eat at Subway ever again because when we broke a chocolate chip cookie in half to share, a long strand of hair came out from inside one of the chocolate chips.
#39
Shoes from walmart. Never again. Bought a pair of boots, went hiking up a trail/mountain. The entire bottom came off when i was 90% up the mountain. Had to make my way back down in socks.
#40
I ordered a different type of gravy at Cracker Barrel, and they brought it out to me still in a plastic pouch with microwaving instructions on it. I know things are prepackaged and reheated in a lot of places, but to not even bother dishing it up?
#41
Bonafont bottled water in Mexico. It is very rare that I buy water bottles at all, but when I do, I actively avoid that brand even if it's cheaper.
Reason? Was my first ever 2 minute unskipabble ad on youtube years ago.
Edit: As some of you have pointed out, 2 mins is unlikely and thinking about it it was probably a 30secs ad. Still, I'm being petty over the unskippable feature rather than the lenght.
#42
Target brand tampons. I’ll skip the details. If you know, you know.
#43
Greyhound bus. If you’ve got no other option, buckle up, it’s going to get weird.
don_juicy added:
Greyhound. I will NEVER step foot on one of their buses again. Every single time I’ve rode with them, something catastrophic happens.
From buses breaking down to felons getting arrested mid-trip, I think it’s safe to say I’ve had enough
Edit: Story time as requested by u/momcantsleepthesaga (it’s a little long lol whoops)
So in my sophomore year in college a few years ago I was on my way back home for Thanksgiving. Surprisingly, everything went smoothly with booking and boarding the bus for my trip.
Naturally, I sat in a row with no people in it so I could secure a window seat. That way I can listen to music and stare out the window the whole time to avoid people.
Little did I know, I was in for a surprise. Some random guy decided he’s going to sit right next to me. I thought nothing of it since the bus was getting crowded anyway, so it seemed inevitable that the vacant seat next to me would be filled. I decided not to be so antisocial and made small talk with the guy.
Turns out, he just got out of jail! On his way to wherever to start the next chapter in his life. I’m not put off by it at all and was genuinely happy for him since he seemed like a good guy. As the conversation came to a close, we were actually about halfway to our destination. I guess we were both astonished by how the time flew because he told me he was going to go smoke in the bathroom in the back. “Cool” I said as he got up and left.
I glance back at the bathroom and see the big “NO SMOKING” sign right over it. “Jeez, I don’t think this guy is supposed to do that” I thought to myself. The smell of cigarette smoke quickly filled the already foul-smelling bus, alerting the bus driver that someone was obviously smoking in the bathroom.
The woman driving the bus made an announcement to remind passengers that we were not allowed to smoke in the bus, but the deed had already been done, and my new felon friend kept going.
The bus driver gets really mad at this point and pulls over. I knew instantly that this would add at least a good 20 minutes, but that was a gross underestimate. Felon guy waltzes back out the bathroom clearly smelling like cigarette smoke, and that’s when the driver starts to berate him via intercom.
Apparently, she had heard his story about how he just got out of jail and did him a favor by letting him on FOR FREE! What a nice lady (at least before she got mad). It quickly escalated to her calling the police to escort him off of the bus as they continued to argue in the funky bus.
It was an awkward half an hour wait before the police arrived to remove arrest the felon. By that time an hour had already passed and I was already pissed. The traffic the rest of the way there was terrible too adding another hour to the trip. Silly me for not learning my lesson after that trip I guess
Laura Mortensen 2 years ago
I once rode Greyhound and had my seat mate pull out his large knife a couple of hours into the ride. He didn't threaten me and I noticed he had scars on his arms, so I wondered if he was someone who cut himself. He did not bother me or cut himself on the bus, which I was grateful for.
#44
GMC. Make it so that you have to take your whole front end off to change a headlight bulb.
Phil Green 2 years ago
I had to buy a whole left-hand rear array because the LEDs had died. I could have just replaced the LED board, it even has a little plug on it. Can you buy one anywhere? Of course not! I had to fork out £168.00 to replace a simple £1.68 LED array. Nissan, lovely car, reliable... expensive to replace lights!
#45
Skullcandy headphones.
Bought a pair once, they broke, got them replaced, they broke, got them replaced, they broke, gave up.
Didn't do anything out of the ordinary with them, I'dd pull them apart a bit to place them.over my head and SNAP, two pieces...
StrangeOne 2 years ago
I would get electrical shocks in my ears with this brand. They had a sick bass to them. But they really did have some faulty wiring and didn't last long.
#46
Melons from Sprouts Farmers Market. I don't know where they get them, how they store them, or how they ship them, but, in order to prove I am not insane by doing the same thing over and over hoping for a different result, I have given up trying to find a decent melon there.
What do you think ?
PattyK 2 years ago
Many of these complaints are specific to one store, not to a whole chain. Because you got a bad deal at one Applebees, for instance, doesn’t mean you’d get a bad deal at another. How a store does is largely dependent on the manager or franchise owner.
Eric S. 2 years ago
However one constant at Applebees is you're going to get horrible food
Load More Replies...
shawn mckinney 2 years ago
Hertz Car Rental. Got a flat tire while out of town. They provided horrible customer service and I waited HOURS for road side assistance. But at least they didn't have me arrested. Apparently some of their customers were mistakenly charged with car theft when they extended their contracts or even after they returned the cars on time. People have been pulled over by police at gun point and sent to jail because Hertz mistakenly reported their cars as stolen. Awful, awful company.
David Martin 2 years ago
GrubHub. I live in Oregon, and within a span of one hour, orders were placed to my account for New York City, Arkansas, and Brooklyn totaling nearly $100. I got in touch with customer service, and was told they would look into it and message me the results within 48 hours. Three days later, I reached out for a follow up, and was told the matter was referred to a manager, who would contact me within 48 hours. Three days after THAT, I reached out, and was told they would contact me if they had had further questions, and since they hadn't, it means the manager had all the information they needed. "Okay...so if they have all the information, what was the resolution?" I was told "The matter is still open and pending; They'll contact you within 48 hours." That was five months ago. Thankfully my bank refunded the charges in the span of a single 10 minute phone call once I gave up on GB customer service
Tyranamar Seuss 2 years ago
I refuse to use GrubHub. I've had such horrible customer service with them.
Load More Replies... PattyK 2 years ago
Many of these complaints are specific to one store, not to a whole chain. Because you got a bad deal at one Applebees, for instance, doesn’t mean you’d get a bad deal at another. How a store does is largely dependent on the manager or franchise owner.
Eric S. 2 years ago
However one constant at Applebees is you're going to get horrible food
Load More Replies... shawn mckinney 2 years ago
Hertz Car Rental. Got a flat tire while out of town. They provided horrible customer service and I waited HOURS for road side assistance. But at least they didn't have me arrested. Apparently some of their customers were mistakenly charged with car theft when they extended their contracts or even after they returned the cars on time. People have been pulled over by police at gun point and sent to jail because Hertz mistakenly reported their cars as stolen. Awful, awful company.
David Martin 2 years ago
GrubHub. I live in Oregon, and within a span of one hour, orders were placed to my account for New York City, Arkansas, and Brooklyn totaling nearly $100. I got in touch with customer service, and was told they would look into it and message me the results within 48 hours. Three days later, I reached out for a follow up, and was told the matter was referred to a manager, who would contact me within 48 hours. Three days after THAT, I reached out, and was told they would contact me if they had had further questions, and since they hadn't, it means the manager had all the information they needed. "Okay...so if they have all the information, what was the resolution?" I was told "The matter is still open and pending; They'll contact you within 48 hours." That was five months ago. Thankfully my bank refunded the charges in the span of a single 10 minute phone call once I gave up on GB customer service
Tyranamar Seuss 2 years ago
I refuse to use GrubHub. I've had such horrible customer service with them.
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